Reporting to: Manager – Life Business
Job Summary: Coordinate and manage all Claims registration and processing as per the company policies.
Claims Assistant - Duties and Responsibilities
Reviewing of documents and pertinent requirements regarding an insurance claim.Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim.To advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms.Recording and processing of all claims transactions to ensure they are accurately recorded. Prepare claims registers for claims meetings and update the various claims reports.Prepare initial claim letter and mail to insured, along with appropriate forms for completion. Track and follow up on receipt of necessary forms.Coordinate with the Underwriting department, as necessary.Generally ensuring the highest level of quality customer service in the claims process.Knowledge, skills and AbilitiesComputer skills.Good communication Skills.Ability to make decisions and solve problems.Insurance knowledge in underwriting procedures.University degree or an equivalent from a recognized institution.4 years experience in a busy life claims department.Insurance Professional qualification (ACII, AIIK).If you meet the above minimum requirements, send your c.v to henry@gakenya.com indicate the position applied for on the email subject line so as to be received on or before 12th July, 2013. Only short listed candidates shall be contacted.