Head of Reception Job at a Lodge in the Mara

We are currently recruiting for a Head of Reception for a lodge, with prime location at the Mara. The company is a well established operation and very focused on leisure business

The Role:

Head Receptionist is responsible for maintaining high standards of customer service by implementing service standards

Responsibilities

Managing and overseeing the front office of the Lodge‘Checking in’ and 'Checking out’ of guestsProviding an exceptional level of customer service at all timesBe in control of all reservations, group bookings and enquiries and ensure all are responded to in the relevant timescalesResponsible for taking guest paymentsEnsure that guests are fully aware of the Lodge's policies & procedures.Have a thorough knowledge of all the lodge's computer systems and reservations systemsMaximise room revenue and up-selling at all timesAssist with the allocation of rooms and final checking of guest correspondenceMust have previous experience working to supervisory level within a Hotel Reception role.Will be ambitious, driven and be able to motivate a team of staff.Must have good business acumen.Must have knowledge of Front office computer systemsIf you feel you fit the above role please send your CV to jobs@alternatedoors.co.ke indicating your salary expectations.

Massage Therapist Job Vacancy for a Lodge in Mara

Job Title: Massage Therapist

Provides clients with a full range of massage modalities.

Essential Duties and Responsibilities:

Performs massage therapy and touch modalities Maintains accurate documentation and filing of client files after each visit.Conducts massage consultations, recommends stretches for clients at homemaintenance, and provides guidance and wellness advice to clients.Maintains the treatment rooms in a neat professional manner including stocking products and linens, cleaning and instrument sterilization.Replaces massage linens on tables so that the room ready for the next client.Assists Spa in activities including staff meetings, promotions, clean-up and housekeeping duties.Assists with washing and folding of all linens used in treatment rooms.Conducts massage therapy and massage modalities as listed in the SpaA Relevant Certificate or Diploma.Preferable a minimum of 2 years of previous massage therapy experience.Excellent Customer Service SkillsSalary: Basic plus Commissions

If you feel you fit the above please send your cv to jobs@alternatedoors.co.ke indicating your salary and commission expectations.

Lodge Deputy General Manager Job in Mara Kenya

We are currently recruiting for a Deputy General Manager for a lodge, with prime location at the Mara. The company is a well established operation and very focused on leisure business.

The lodge is undergoing a refurbishment programme and with a new proactive team this will be an exciting time of growth and development for the lodge. 

The Deputy  will be operational, overseeing all day to day business and supporting  in driving the lodge to the next level.

Job Description

As Deputy Manager your responsibilities will include: overseeing all day to day operationsdeliver on standards and service levelsimplementing new service levelsensure delivery of effective staff training and management development programmesmanage and exceed customer expectations, increasing satisfaction levelsoversee control of operating budgets in line with hotel financial targetscreating a strong sales culturemaximising revenue opportunitiesensure effective and open communication across all departments deputising for the GM in his absence must have previously been a Deputy or Operations Manager or a strong Food and Beverage Manager looking to progressdrive, energy and enthusiasm to help build a more successful businessopen communicator, able to motivate and inspire your teampositive personality, able to crate a vibrant work environmenthighly standards drive, with great attention to detailfinancial and business awareness, able to work to and deliver on targetsIf you feel you fit the above role please send your CV to jobs@alternatedoors.co.ke; indicating your salary expectations.