Vegpro (K) Project Monitoring & Evaluation Officer Job in Kenya

Vegpro (K) Ltd is a major grower and exporter of cut flowers and fresh vegetables in Kenya.

Through a partnership with Fintrac and cost sharing with USAID Kenya, Vegpro is working with small scale growers on a project aimed at enhancing sustainable farming and marketing of fresh
vegetables.

Vegpro is seeking a dynamic, motivated individual to work on the development and implementation of project-specific M & E systems.

Reporting to the Project Coordinator the successful candidate will be based at Timau- Mt. Kenya Region.

Key responsibilities

• Develop monitoring and evaluation systems and framework
• Design and implement research studies and evaluations
• Organize formal training programs and ensure systems are in place and running.
• Provide on site participatory M&E training for farmers
• Facilitate out grower schemes and operations while enhancing accountability systems
• Assist in report preparations and provide document support to technical advisers
• Assist in overall project implementation

Qualifications, experience and skills

• Bachelors degree or Diploma in Agriculture/Horticulture or related courses
• At least 2 years hands on experience in social science research, monitoring & evaluation.
• Demonstrated skills in at least two recognized statistical packages e.g. SPSS, Epi-Info, Excel and Access.
• Documentation skills and record keeping
• Good working experience in community participation and development
• Must posses a valid motor cycle riding license with 2 years experience
• Possess general knowledgeable in Global GAP, FTF,TNC and other standards .

Interested candidates to submit application, copies of relevant certificates and testimonials, detailed and updated curriculum vitae indicating current and expected salary, and contacts of three professional referees to reach the address below on or before10th June 2011.

The Group Human Resources Manager
Vegpro Kenya Limited
P O Box 19226 – 00501 Nairobi

All envelopes must be clearly marked P M & E at the top right hand

Nyali Children’s Hospital Nurses, Medical Records Officer, Driver and Housekeeper Jobs in Mombasa

The hospital is rapidly expanding and has the following additional vacancies.

(1) Nurse Midwife: Must be KRCHN, registered and have done further training in midwifery. Experience of 5 yrs working in a busy maternity unit. Age: 40-55 Years

(2) Senior Nurse: The nurse must be a KRCHN aged between 40-55 years. Must have worked for 10 years in various hospital departments including ICU. Should show administrative skills and have good command of English language, self-driven and good organiser. Should be in very good health.

(3) Medical Records Officer: Must have a diploma from a recognised institution and some working experience. Good grades in High School will be essential.

(4) Driver: Must have minimum of high school education. Should be over 40 years and driving experience of more than five years. Must submit names of two referees.

(5) Housekeeper-Domestic Worker: Should be a female aged between 40-50years with a minimum of O-level qualification.

Forward your application including two referees to

P.O Box 43354-80100, Mombasa

or Email: administration@nch.co.ke

Turkana Health and Nutrition Project Evaluation and Impact analysis - Merlin Kenya / Somalia Programme

Terms of Reference

Turkana Health and Nutrition Project Evaluation and Impact analysis


1. Context

The greater Turkana district composed of 6 districts has a total of 17 divisions with an estimated population of about 850,000 people. The local community is primarily nomadic pastoralists who mainly rely on livestock as a source of livelihood.

Turkana is one of the arid and semi arid lands of Kenya that is seriously affected by severe drought and associated food insecurity and ill health. Resource related conflicts and insecurity are very common especially along the international borders with Uganda, Sudan and Ethiopia.

Depressed and poorly distributed rains in 2010, as a result of La-Nina has led to prolonged dry spells across arid Turkana. This has resulted to increased migration distance in search of water and diminishing pasture is impacting on animal body conditions –which is reduce the market value for animals and the income the pastoralist earn to purchase basic food. The dry spell is leading to increase in food prices which are further compromising the food security for vulnerable Turkana populations.

A nutrition survey conducted in Turkana districts in May 2010 put the Global Acute Malnutrition (GAM) at 16%, severe acute malnutrition (SAM) at 2% and moderately severe malnutrition at 16%. Nutrition surveys conducted in May 2009 indicated rates ranging from 20.2% to 28% for GAM and 2.5% to 3.4% for SAM respectively Recently there has been policy shift in that families with children in supplementary and therapeutic feeding programmes are being included in general food distribution. Currently over 300,000 people are dependent on food aid in Turkana districts.

2. Merlin

Merlin is a UK humanitarian agency which responds worldwide with vital healthcare and medical relief for vulnerable people caught up in up in natural disasters, conflict, and health systems collapse. Merlin has been working in Kenya since 1998 and is currently operational in two regions of the country - the Western Highlands and Northern Kenya.

After responding to a malaria outbreak in Wajir districts in 1998, Merlin has been working Northern Kenya since 2002 initially implementing community water, sanitation, and hygiene promotion programmes and since 2005/2006 has been implementing DFID and ECHO supported emergency health and nutrition interventions in addition to HIV/AIDS prevention and TB prevention and treatment projects. Merlin has also been implementing Global Fund, USAID and AED supported malaria and PEPFAR/CDC funded HIV/AIDS and TB prevention, care, and treatment programs in Nyanza province

3.0. The project

The project “Primary Health Care and Nutrition Support for Drought Affected Pastoral Communities” was a continuation of implementation of an emergency health and nutrition programme funded by DFID targeting under five children, pregnant and lactating women who are malnourished or at risk of malnutrition and ill health that ended on the 31st March 2011.

The project also incorporated water, sanitation and emergency preparedness and response components. The planned evaluation will asses the coverage and reach of project activities as well as the impact of the interventions.

3.1 Project Details

Goal: To improve the health status of vulnerable drought affected pastoralist populations of Turkana districts of Northern Kenya

Purpose: To improve access to integrated primary health, nutrition, hygiene promotion and sanitation services and to enhance local emergency preparedness and response capacity for the vulnerable drought affected pastoralist populations of Turkana districts of northern Kenya

Expected Results

• Improved access to integrated facility and community based primary health and nutrition care to vulnerable drought affected populations, particularly children and women.
• Improved access to sanitation, and hygiene promotion services.
• Enhanced local emergency preparedness and response capacity.

Main Activities

1.1 Effectively screen under-five children and pregnant and lactating women for moderate and severe malnutrition.

1.2. Referral and admission of identified malnourished under-five children and pregnant and lactating women into SFP, OTP and inpatient care

1.3. Vaccination of all under one year children and all women of child bearing age at health facilities and their outreach points

1.4 Conduct training of MOH health workers and other community based workers in the management of malnutrition in collaboration with district health authorities and UNICEF

1.5. Conduct training of MOH health workers in the management of common illnesses

1.6 Distribute Vitamin A, iron and folic acid and conduct de-worming of children and pregnant women.

1.7 Conduct nutrition and hygiene education at facility and outreach points

1.8 Conduct joint monitoring and supervision of project activities with MOH.

1.9. Conduct training of community volunteers on basic primary health care principles including
community sensitization, nutrition screening, defaulter tracing and referral

1.10 Conduct nutrition survey at end of project period

1.11 Conduct an external end of programme evaluation.

1.12. Provide Water systems (Tanks) to 10 health facilities

1.13. Construction of latrines in 10 health facilities

1.14. Identify key hygiene promotion messages in collaboration with district health authorities and other partners and design tools.

1.15. Conduct hygiene promotion activities in schools, water points, and communities in coordination with the MOH and other actors on the basis of the key identified

Undertake EP&R knowledge, skills and capacity gap analysis of district MOH and District Steering Committees.

1.16. Design and provide EP&R training to district MOH

1.17. Provision of technical support to District Steering Committees to develop district EP&R.

1.18. Provide support to facilitate monthly district EP&R planning and coordination meetings.

1.19 Facilitate quarterly consultation meetings between Health Committees and local MOH health facilities

2.0. Support the MOH and communities for early detection, reporting, investigation and response to disease outbreaks.

2.1 Conduct hygiene Knowledge, Attitudes and Practice (KAP) survey at beginning and end of project period

4. Purpose of the evaluation under this consultancy

The primary purpose of this evaluation and is to analyse the results obtained by the project compared to the goal (the overall impact to the people of Turkana) and objectives of the project and draw the key lessons in order to help improve relevance, impact, sustainability, effectiveness and efficiency of the intervention in Turkana.

The results of the study will facilitate decision making regarding improvements made in current action and to establish lessons learnt to be shared with partners and health authorities

The main components of the programme that is to be evaluated include:

• Nutrition
• Health
• Capacity Building and Mentoring of DHMT, health workers and community structures
• Supervision and Coordination Activities
• Hygiene Promotion and Sanitation
• Water Supply to health facilities
• Emergency preparedness and outbreak investigation and response

5. Scope of the evaluation

The evaluation will cover Merlin’s interventions in Health, Nutrition, Water and Sanitation interventions in addition to emergency preparedness and response interventions in Turkana districts.

This study will be based upon Merlin Kenya Country Strategy, MOH guidelines for health and nutrition, Merlin guidelines on the design of programme interventions, the results of previous assessments, reviews and evaluations including comparison with other relevant themes or sectors.

The specific project sites within Turkana to be covered during the field phase of this evaluation will be proposed and selected during the planning meetings with the Consultant but a sample of key sites from our current 9 divisions will be selected. The selection criteria will be agreed with the field team.

Among other aspects, the evaluation and impact study will focus on the following specific areas:

• Assess the extent to which the project has contributed to overall improvement of health indicators in Turkana district
• Assess the extent to which the project interventions have contributed to achievement of objectives and expected outcomes.
• Determine the extent to which the project conforms to national and district guidelines on health and nutrition and how it relates to the MOH strategies as well as its links with local health and livelihood interventions by other actors.
• Assess effectiveness of Merlin’s support to outbreak investigations and response in the project area.
• Evaluate the effectiveness of Merlin’s support to raising the capacity of district health authorities and communities to implement the nutrition programme when trying to reach pastoralist groups and to enhance their ability to respond to humanitarian disaster through the strengthening of epidemic preparedness and surveillance systems.
• Review the extent to which the project results and approaches are sustainable beyond the project period.
• Assess effectiveness of approaches adopted by Merlin for implementing the project including integration of the project activities within the existing MOH health system.
• Assess the impact on communities of Merlin hygiene promotion and sanitation interventions especially in regards to improvement in sanitation practices

6. Responsibilities and lines of communication

Merlin’s Programme Cycle Management defines the members of the organisation and external stakeholders that are Accountable, Responsible, Consulted and Informed at each stage of an evaluation. The persons named below will ensure that a suitable and quality evaluation is conducted within the parameters of Merlin’s Evaluation Policy

Evaluation Design

Accountable: CD
Responsible: CHD
Consulted:

• PC Turkana
• Beneficiaries
• MOH
• PHC

Informed:

• Other partners
• Community
• Other staff

Evaluation Management (Implementation)

Accountable: CD
Responsible:

• CHD
• PC

Consulted:

• PC Turkana
• PHC
• MOH
• Community

Informed:

• Staff
• other Partners
• Beneficiaries
• Community

Reporting / Dissemination

Accountable: CD
Responsible: CHD
Consulted:

• PC Turkana,
• Donor
• Beneficiaries
• MOH

Informed:

• Staff,
• other partners

Evaluation Learning

Accountable: CD
Responsible: CHD
Consulted:

• PC,
• PHC,
• MOH
• Beneficiaries
• Other Staff

Informed:

• Beneficiaries
• Community

7. Outcomes

• Evaluation report with action recommendations completed on Merlin’s Evaluation Report template: 2 hard bound copies and 2 soft copies on CDs.
• Presentation on findings of the evaluation and recommendations to Merlin Senior Management Team (SMT) in Nairobi and to stakeholders in Lodwar, Turkana.
• An Action Plan that details activities and timelines to meet evaluation recommendations.

8. Key evaluation questions

a. How far has the implementation and delivery of the project activities, especially the choice of beneficiaries and organisational modalities, facilitated the achievement of specific objectives?

b. To what extent has the project addressed the health and nutrition needs identified in the target communities as reflected in the May 2010 nutrition Survey?

c. What is the level of integration of health and nutrition activities in the MOH facilities in areas of Merlin operation and what lessons can be derived from current implementation approach?

d. What is the level of sustainability for the project results? What linkages have been created and or exploited by the project to sustainably address malnutrition and ill health among the target communities?

e. What are the costs and effectiveness of implementing the health and nutrition activities in Turkana? Are the project implementation approaches cost effective in relation to practical realities on the ground?

f. What lessons have been learnt through the implementation of the project?

g. In addition to the evaluation questions above, the following aspects will also be assessed:

9. Output to Purpose review (OPR)

A review of the reported and observed outputs of the project against the planned and stated purpose to assess the efficiency and effectiveness with which Merlin has implemented project activities

10. Assessment against OECD-DAC criteria

An analysis of the project against the following OECD-DAC evaluation criteria will be necessary:

• Relevance / Appropriateness
• Connectedness of interventions
• Coherence of the project and its components
• Coverage both in beneficiary numbers, technical aspects and geographically
• Efficiency of programme operations
• Effectiveness of our interventions
• Impact (intended and unintended)

Refer to the ALNAP’s guide for humanitarian agencies ‘Evaluating humanitarian action using the OECD-DAC criteria’

11. Assessment against agreed standards and policies (internal and external)

• SPHERE guidelines on health and nutrition
• MOH Nutrition protocols/guidelines
• Merlin Kenya Country Strategic framework

12. Assessment of cross-cutting themes

• Participation of primary stakeholders/beneficiaries
• Beneficiary accountability and feedback
• Gender equality
• Protection and child rights
• People in Aid standards

13. Methodology

Merlin and the selected Evaluator shall refine and agree on the tools, techniques and approaches that this evaluation will use but primarily they include the following:

• Consultative meetings with staff, management and key stakeholders
• key informant Interviews
• Focus group Discussions especially with beneficiaries and community stakeholders
• Documents/literature review
• Data/Records review and analysis

Unless otherwise stated or because of mitigating circumstances (security), the evaluation will be conducted with participation of all relevant stakeholders enabling the evaluation purpose to be communicated in an accessible way assuring the communication of the reporting and follow-up protocol.

14. Report

The consultant will report to Merlin Country Director but will work closely with Merlin Country Health Director based in Nairobi as well as the Programme Coordinator and Project Health Coordinator based in Lodwar.

The Evaluation will be reported using Merlin’s Evaluation Report format but at the minimum it should include the following sections:

• Cover page
• Table of contents
• List of key terms and acronyms
• Executive Summary
• Context
• Findings
• Conclusions and Recommendations
• Annexed ToR
• Annexed Costs and Effectiveness Analysis data
• Annexed Recommendation Action Plan
• Annexed List of People Consulted

15. Follow-up of the evaluation

An evaluation results feedback workshop shall be held in Lodwar following submission of the Final Report by the consultant.

This feedback will involve district level partners, stakeholders and representatives of target communities. An action plan for implementation of the recommendations shall be agreed and Merlin together with MOH will lead the process for action plan implementation. Lessons learnt shall be integrated in continuation phases of the current programme.[1]

[1] - Key learning document and recommendation action plan templates will be provided to the consultant

16. Profile of the consultant

• Advanced university degree in public health, nutrition, humanitarian assistance or related field
• Strong experience in evaluation of nutrition programmes preferably in emergencies.
• Strong analytical and report writing skills
• Strong interpersonal and communication skills
• Knowledge/understanding of the national (Kenya) and local (Turkana) context
• Knowledge of DFID regulations/policies (preferable)
• Ability to undertake extensive travelling and work with minimum supervision
• Ability to withstand harsh climatic conditions and work in areas of varying security levels

17. Time Frame

The evaluation exercise will take a maximum total of 20 working days to complete as detailed below:

• Start date:- 15th June 2011
• Initial Planning and Literature/document review:- 15th – 16th June 2011
• Meetings with relevant stakeholders in Nairobi:- 17th June 2011
• Travel to Lodwar, Turkana:- 18th June 2011
• Field Planning meeting with Turkana team and MOH:- 18th - 21st June 2011
• Field evaluation activities:- 22rd – 28th June 2011
• Debriefing to field teams:- 28th June
• Return to Nairobi:- 29th June 2011
• Report writing:- 29th June – 1st July 2011
• Submission of draft evaluation report:- 4th July 2011
• Feedback from Merlin on the report by:- 11th July 2011
• Prepare final evaluation report:- 11th and 12th July 2011
• Submission of final evaluation report to Merlin :- 13th July 2011
• Presentation of findings of the evaluation:- 15th July 2011

The timeframe for travel arrangements are tentative and is subject to revision and change based on mutual agreement following discussions and negotiations between Merlin and the consultant.

Key Reference Documents

1. Merlin evaluation Policy
2. ALNAP Guide for evaluation
3. Project Documents (Proposal; Budget; etc)
4. Project Reports (Interim reports; Monthly Statistical reports; Financial Reports)
5. People in Aid standards
6. Humanitarian Accountability Partnership benchmarks
7. Merlin Kenya Country Strategy
8. MOH Nutrition protocols/standards
9. National Health Strategy (MPHS)
10. ALRMP Monthly Bulletins (July08-June2011), Turkana
11. Nutrition Survey 2011 Final report
12. KFSSG Short Rains and Long Rains Assessment Reports (2008, 2009,2010)

To apply for this consultancy

Applications should be sent to the address below on or before 08/06/2011

Merlin Kenya / Somalia Programme.
P.O. Box 3350 – 00200,
Nairobi

Or via e- mail to: recruitment@merlin-eastafrica.org

Nuru International Human Resource Manager Job in Kenya

Nuru Self Help Group partners with Nuru International in Kenya West, Kuria district.

Nuru helps impoverished, communities to lift themselves out of extreme poverty in a sustainable way within five years through a holistic community development model.

Come be a part of a meaningful, innovative and rapidly growing organization that is determined to change the face of poverty.

Job title: Human Resource Manager

Job Description

Human Resource Manager will report to the Chairman. He/she will be responsible for setting up and developing and implementing the effective HR programs, recruitment activities, performance management processes and will also provides support in staff safety and health.

This is a full time position located in Kenya West, Kuria district.

Specific Responsibilities Include

• Manage the HR and administrative functions, including implementing strategies, policies, systems and processes aligned to the mission and objectives of the organization
• Responsible for recruiting processes: preparing job advertisement, screening applications, conducting interviews, reference checks, managing communication with candidates, etc.
• Prepare all new contracts, employment package and orientation program
• Formulates and administers compensation and benefits. Manages market research to establish pay practices that help to recruit and retain staff
• Create the Employee Handbook in conjunction with the Chairman
• Oversees legislative and statutory compliance relating to employment matters. Keep filing up to date
• Ensures performance management is undertaken for all staff
• Manages employee communication and feedback
• Maintain and update personnel records for staff (paper and electronic) and record leave and staff changes
• Oversees employee safety, welfare, wellness and health

Required Skills and Attributes

• Minimum of a Bachelor's degree or equivalent in Human Resources, Business, or Organization Development
• Minimum 4 years of progressive leadership experience in Human Resources positions
• Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and labor relations.
• Able to work under minimum supervision
• Computer literate (Microsoft Word, Excel, Power Point)
• Have good interpersonal and communication skills
• Excellent written and oral communications skills in English
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement, preferred

To Apply:

Please send your resume and cover letter, outlining how your skills and experience meet the qualifications of the position to jobs@nuruinternational.org.

Applications will be reviewed on a rolling basis.

Website: www.nuruinternational.org

Head of Department - Center of Expertise Job in Kenya - Safaricom Ltd Resources Division

We are pleased to announce the following vacancies in the Resources Division.

In keeping with our current business needs, we are looking for persons who meet the criteria of the roles indicated below:

Head of Department - Center of Expertise
Ref: RCOE_HOD_MAY_2011

Reporting to the Director Resources, the job holder will be responsible for the development and execution of the Centre of Excellence strategy in alignment with the overall HR and Company strategies.

The role will be accountable for Reward & Recognition, Learning & Development, Talent Acquisition and Organizational Effectiveness.

Key Responsibilities

• Develop & execute the COE Department Strategy
• Provide oversight and leadership to all Center of Excellence operations in relations to Reward & Recognition, Learning & Development, Talent Acquisition and Organization Effectiveness;Partner with HRBPs and the ESC to ensure COE Department provides efficient and effective services that support the ongoing needs of the business;
• Management of COE budgets incorporating continuous review of resources and giving strategic inputs in the forecast/budget reviews for the Department;
• Quality Management through optimization and standardization of processes; implement new technology enhancements; and ensuring application of best practice processes & procedures in the Centre of Expertise Department;
• Management of the COE team and ensuring delivery through effective Performance Management, staff recruitment within agreed headcount, staff training as agreed and development of key senior staff to fully realize potential (talent differentiation).

Minimum Requirements

• A graduate, with certification in Human Resource Management;
• Have a minimum of 10 years solid Human Resource Management experience in a generalist capacity. This experience will include responsibility for end-to-end delivery of key HR processes, with a demonstrable ability to improve processes leading to improved service delivery, exploitation of technology and enhanced customer/end-user experience;
• Have a minimum of 4 years team leadership/supervisory responsibility with the demonstrable ability to grow the skill and competence of the team, and monitor the quality of work and service delivery to the delight of customers;
• Considerable knowledge of management-labor relations; the principles, practices, and procedures of Human Resources Management;
• Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships;
• Outstanding communicator with excellent interpersonal skills and the ability to build relationships, influence, motivate and encourage consensus amongst peers, managers and partners at all levels to produce high quality results;
• Have a very strong service orientation, with a track record of delivery and a demonstrated concern for quality;
• Be independent, mature and confident, with high levels of drive, initiative and tenacity;
• Have excellent report writing and presentation skills;
• Experience in the telecommunications industry will be a considerable advantage;
• Able to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing;
• Ability to plan, co-ordinate, and direct the work of subordinate staff engaged in various professional, technical, and clerical functions.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke

Senior Manager HRBP - Corporate Center Job in Kenya - Safaricom Ltd Resources Division

Senior Manager HRBP - Corporate Center

Ref: DR_SMHRBP_MAY_2011

Reporting to the Director - Resources the successful candidate will be part of the Corporate Centre management team on the development and implementation of business strategy with particular responsibility for the people elements, providing challenging and consulting support while collaborating with key stakeholders to proactively identify areas where HR can add value, and to lead solutions in support of strategic goals and improving organizational performance.

Key Responsibilities

• Identify, develop and successfully deliver solutions to improve performance in liaison with Corporate HR (L&D, OE) and unit managers;
• Develop HR strategies and undertake specific project work against strategic objectives. Identify, develop and successfully deliver client-responsive, cost-effective solutions, utilizing a range of techniques including consultant methodology and project management techniques;
• Participate in HR companywide programs and initiatives to the business unit, e.g. Salary review, workforce planning, organizational change and cultural process –oriented perspectives;
• Maintain an HR business plan, which includes measuring the nature, cost and effectiveness of delivered HR solutions and a pipeline of planned interventions;
• Train, coach and influence leaders on the implementation of corporate policies related to Human resources (e.g. HR policies/procedures, recruitment and selection practices, retention approaches, performance management, work life balance management);
• Measure the success of HR solutions and services in contributing to the business group's effectiveness and efficiency and attainment of overall objectives, including professional satisfaction and culture change;
• Consult with employees, and managers to address root causes of human resources issues, attempting to resolve employee relations issues with a systematic approach;
• People Management that incorporates Resource Planning, Talent Management and Performance Management.

Minimum Requirements

• Degree in Business Management or related field;
• Knowledge and business acumen from a total of 8-10 Years work experience in a large commercial organization of which 4-5 years should be within the HR function directly in, or closely supporting, executive and/or line operations;
• Minimum of 4 years in resolution of complex employee relation issues;
• Demonstrate competence in more than 2 HR technical functions;
• Proven track record of project management (including the coordination of multiple internal and external resources);
• Experience of working with corporate client groups;
• Experience in a people management role (e.g. supervisory or management);
• Excellent communication skills (oral and written);
• Excellent influencing and negotiation skills;
• Demonstrate flexibility and adaptability to changing business conditions.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke

Talent Acquisition Manager Job in Kenya - Safaricom Ltd Resources Division

Talent Acquisition Manager

Ref: RCOE –TAM – MAY - 2011

Reporting to the Senior Manager - Talent Acquisition, the successful candidate will facilitate the Talent acquisition process from talent scouting, assessment, selection and placement within assigned accounts.

Key Responsibilities

• Talent Scouting through partnerships with various institutions of learning and collaborations with other industry operators;
• Manage a Talent Database which will allow the business to reduce time and effort spent on the identification and recruitment of talent into the business;
• Coach hiring teams on best practices in interviewing techniques and on the role of the assessor at a selection centre;
• Prepare and monitor headcount budget for assigned accounts and report on status against approved workforce plan;
• Prepare recruitment plans covering all aspects of the recruitment, selection and induction of all assigned positions;
• Develop and placement of job advertisements;
• Review and screen all applications received on the talent database and ensuring quality talent is retained;
• Develop and apply appropriate interview assessment tools to evaluate both behavioral and technical competencies for the respective vacancies;
• Monitor and Review the recruitment process;
• Provide feedback to all candidates;
• Manage the process of expatriate recruitment and contract management and identification of a local understudy;
• Adhere to ISO standards, Talent acquisition policies and procedures and customer satisfaction Index;
• Manage the performance of the staff reporting to you, motivate, coach, train & mentor the staff within your account;
• Produce relevant weekly and monthly reports.

Minimum Requirements

• Degree in Human Resource Management or any other relevant degree with a HND in Human Resource Management;
• 3-4 Years work experience in a busy HR environment of which at least 2 years should be in interviewing of staff/ supervisory positions;
• Should possess certification in psychometric testing preferably from SHL;
• Confident, self-assured, personable and presentable;
• Highly organized, conscientious and detail oriented;
• Mature, diplomatic and tactful;
• Good analytical & persuasive skills;
• Good communication and interpersonal skills.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke

Support Services Manager Job in Kenya - Safaricom Ltd, Resources Division

Support Services Manager

Ref: RESC_SSM – MAY - 2011

Reporting to the Head of Department Employee Shared Services the successful candidate will provide support to user departments by formulating, managing and directing dynamic interface processes with suppliers of non-core but essential services namely fleet management, hotel and travel services.

Key Responsibilities

• Structure, update and enforce the fleet management policy in line with business objectives;
• Undertake research and formulate performance benchmarks for fuel suppliers, ensuring ease of access, quality and value adding provisions by the supplier;
• Formulate standards and classes of suitable accommodation services to deliver timely and accurate services to the business;
• Monitor and ensure terms and conditions of each supplier’s agreement /terms of trade are upheld with each service provided to ensure optimal gains to Safaricom;
• Promote constant communication and interaction between Safaricom and suppliers of support services through meetings, seminars or print;
• Follow through any performance gaps /complaints to ascertain resolution and minimizing of adverse impact to Safaricom;
• Monitor statutory legal compliance status attribute to support services by Safaricom;
• Design and structure reports with content that is relevant and timely for management action. Assessing/evaluating the quality of service provided against agreed SLA;
• Ensure safe custody and fast retrieval of essential data related to activities resulting from implementation of support service processes /policies;
• Coordinate support services internal facilitators activities in a manner that promotes teamwork and high performance.

Minimum Requirements

• First Degree in business/IT /Engineering or related discipline;
• Minimum of 8 years work experience in a business environment particularly service oriented;
• Good planning evaluation and analytical skills;
• Ability to make operational decisions while on the job;
• Good persuasive, communication and interpersonal skills.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke

Senior HRBP Officer Job in Kenya - Safaricom Ltd, Resources Division

Senior HRBP Officer

Ref: DR_ SHRBPO _MAY_2011

Reporting to the Senior Manager; HR Business Partner –Corporate Centre, the holder of the position will support the HRBP in the day-to-day management of the Human Resource office.

As part of the operational support to the HRBP, the job holder will carry out responsibilities in the following functional areas; Orientation and Deployment, Human Resource Information Systems (HRIS), Employee Relations, learning & Development, Benefits, Compensation, Organizational Development and HR Strategy Implementation.

Key Responsibilities

• Interpret and apply HR policies, rules and regulations as well as standards and techniques to HR clients;
• Identify and recommend needs for new or modified business policies, procedures, and initiate/propose actions as required;
• Assist in the recruitment of staff and liaise with vendors/ Staffing agencies as required;
• Participate in employee orientation and learning & development initiatives;
• Investigate and respond to management and employee enquiries and provide appropriate information and advice orally and/or in writing;
• Prepare relevant documentation and correspondence relating to personnel and payroll service, including HRIS report generation for the business unit;
• Ensure contracts are prepared on a timely basis and reviewed before the deadline;
• Assess training needs of staff in with L&D and in liaison plan the training initiatives accordingly;
• Work collaboratively with the HRBP across the HR system to ensure credibility of the function and optimal delivery to the client at all times;
• Implement HR practices and objectives that will provide an employee oriented, high performance culture that emphasizes empowerment, quality, productivity standards, and goal attainment;
• Liaise with the Employee Service Centre to ensure proper maintenance of employee files and records.

Minimum Requirements

• University degree, preferably in Human Resource Management or related field;
• A minimum of three years progressively responsible job related experience in Human Resources Administration or related area;
• Excellent inter-personal skills;
• Ability to communicate clearly and concisely both orally and in writing;
• Courtesy, tact and ability to work effectively in a team environment;
• Able to promote and initiate work processes and complete given assignments with minimum supervision and to possess a high sense of confidentiality and initiative.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke

Senior Officer – Employee Wellness Job in Kenya - Safaricom Ltd, Resources Division

Senior Officer – Employee Wellness

Ref: RESC_ES&W – MAY _ 2011

Reporting to the Head of Department Employee Shared Services, the successful candidate will provide Employee Wellness Services across the organization.

Key Responsibilities

• Monitor employee leave monthly while ensuring historical and balance reports are available;
• Manage through self Service, correction and tracking of employee usage of leave benefits in line with legal and employment act requirements;
• Analyzing leave liability and liaising with Finance on accruals of the same;
• Launch sports programs to all staff, with an annual calendar that includes a companywide sports event and with a close monitoring of the sports budget;
• Have functioning club committees that are responsible for enrolment and participation of staff, monitor and control respective budget use;
• Coordinate the activities of the choir and related payments;
• Organize, coordinate and manage the annual staff party (Safaricom Anniversary) for all staff;
• Increased staff awareness and utilization of the HIV /AIDS Program;
• Manage all medical related queries / cases for new staff, interns and vendors;
• Liaise with the Principle reward Manager during evaluations of tenders for the medical and life insurance;
• Provide counseling services or coordinate the provision of counseling services to staff;
• Provide communication on medical concerns like Pandemics;
• Providing employees with information related to Health and Safety;
• Overall Management of the Crèche, Medical Centre and Gym Services that includes review, service level agreements and payroll.

Minimum Requirements

• Degree in Business Management or related field;
• Knowledge and business acumen from a total of 8-10 Years work experience in a large commercial organization of which 4-5 years should be within the HR function directly in, or closely supporting, executive and/or line operations;
• Minimum of 4 years in resolution of complex employee relation issues;
• Demonstrate competence in more than 2 HR technical functions;
• Proven track record of project management (including the coordination of multiple internal and external resources);
• Experience of working with corporate client groups;
• Experience in a people management role (e.g. supervisory or management);
• Excellent communication skills (oral and written);
• Excellent influencing and negotiation skills;
• Demonstrate flexibility and adaptability to changing business conditions.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke

Reward Officer Job in Kenya - Safaricom Ltd, Resources Division

Reward Officer

Ref: RCOE_RO – MAY 2011

Reporting to the Senior Manager - Reward & Recognition, the successful candidate will administer the payroll function and ensure accurate and timely payment of staff salaries.

Staff cost budgeting & forecasting, trend analysis & reporting, and monitoring of all staff cost lines.

Key Responsibilities

• Payment of Salaries and other Statutory deductions as well as ensuring compliance and timely disbursement of all Statutory payments and returns
• Ensure that payroll is processed for all contract staff on a monthly basis;
• Ensure that payroll for interns and casual staff is processed on a weekly basis;
• Provide payroll/overtime/timesheets check reconciliations;
• Process loan documentation for staff;
• Provide Support in processing the main payroll that will include timesheets and Benefits;
• Respond to all Payroll queries from Contract and Intern staff.

Minimum Requirements

• A degree in Social Sciences/Business Administration from a recognized university;
• 1-2 years generalist experience in Human Resources Management;
• Excellent knowledge and hands on working experience in operating Microsoft;
• Office suite- Ms Word, Ms Excel, & Payroll program, preferably Oracle;
• Excellent communication and interpersonal skills with ability to network and establish effective working relationships across the company;
• Confident, highly organized, conscientious and detail oriented person.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke

Organisation Effectiveness Officer Job in Kenya - Safaricom Ltd, Resources Division

Organisation Effectiveness Officer

Ref: RCOE_OE- MAY-2011

Reporting to the Senior Manager – Organization Effectiveness, the successful candidate will provide analytical and administrative support within the section to facilitate effective delivery of organization design and change management initiatives.

Key Responsibilities

• Update staff information on Oracle as and when organization changes occur in the business;
• Ensure accurate capture of staff data on Oracle e.g. grade changes, reporting lines, job title;
• Review and analysis of draft job descriptions received from sections outlining any role duplication within sections;
• Documentation and update of all organization charts companywide;
• Actively participate in the establishment of the Safaricom culture through involvement in implementation of large scale change efforts across Safaricom;
• Participate in performance management of contract staff;
• Produce weekly progress reports and operational reports.

Minimum Requirements

• A degree in HR or any business discipline from a recognized university;
• Post graduate qualification in human resources;
• 2-3 years experience in a key HR function e.g. Resourcing, Learning & Development, OE and Reward & Recognition;
• Proficient MS Office Skills;
• Planning, decision making and problem solving skills.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke

HR Administrator – Information Management Job in Kenya - Safaricom Ltd, Resources Division

HR Administrator – Information Management

Reporting to the Senior Manager-Information Management, the successful candidate will provide Employee Services Support in areas relating to Staff confirmations, Temporary staff details management and information uploads into the HRIS.

Ref: RESC_HRAIM_MAY_2011

Key Responsibilities

• Provide administrative/logistical assistance around recruitment initiatives;
• Provide feedback to candidates and applicants in liaison with talent acquisition team;
• Updating, verifying and filing of documents;
• Management of temporary staff in terms of documentation, contracts and leave;
• Updating of temporary staff database while ensuring accuracy and compliance with relevant registration;
• Issuing Temporary staff with new/renewed contract letters before joining the company;
• Liaising with HRBPs in conducting orientation and induction program to new staff;
• Uploading of all temporary staff and Interns details on Oracle at the point of entry as well as updating staff details in Oracle as and when they are received from the respective divisions;
• Manage the entire staff referencing process such as follow-ups, communication and confirmations and maintain a database that contains status of each new staff references;
• Generating and analyzing weekly and monthly report as required by the business;
• Providing administrative support within the section.

Minimum Requirements

• Degree in Human Resources Management plus a higher Diploma in Human Resource Management;
• 2 years experience in an information management role in a highly computerized commercial /HR environment;
• Administrative and analytical support in the area of Information management and reporting;
• Basic understanding of Employment Standard registration, Compensation, benefits and recruitment;
• Proficient MS Office Skills;
• Planning, decision making and problem solving skills.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke

Internal Auditor Job in Kenya - Mwito Sacco Society

We are a medium sized Sacco based in Nairobi and looking a suitable candidate to fill the position of an Internal Auditor.

Reporting to the CEO the successful candidate will be responsible for the effective management and implementation of the internal controls.

Qualifications and Experience

• Minimum Certified Public Accountant (CPA III)
• Minimum working experience of three years in a busy office
• Must be computer literate
• Age between 30 and 40 years

Interested and qualified candidates should send their applications accompanied by a detailed C.V. and copies of academic and professional certificates and testimonials to:

The Chairman,
Mwito Sacco Society Ltd
P. O Box 56763,
00200 Nairobi.

So as to reach him not later than 15th June 2011 at 12.00 noon.

No canvassing will be allowed

Farm Accountant Job in Naivasha Kenya - Bilashaka Flowers

Bilashaka Flowers Ltd is a leading grower and exporter of fresh cut flowers to the European market. We are based 31 kms from Naivasha town along Moi North Lake Road.

We would like to fill the following vacancy which has arisen in our establishment.

Farm Accountant

Qualifications

• Degree in Finance/Accounts and CPA (K) or equivalent
• At least 5 years accounting experience
• Well versed in computerised accounting applications
• Good understanding of statutory requirements
• High level of integrity and confidentiality

Please send or drop an application letter and a copy of CV to the undersigned to reach the office on or before 10th June 2011.

The Human Resource Manager
Bilashaka Flowers Ltd
P.O. Box 2040
Naivasha

Or

Send your documents to HRM.bilashaka @zuurbier.com

Bilashaka is an Equal Opportunity Employer

Health Manager Job in Burao, Somaliland - Medair Somalia/Somaliland

Medair Somalia/Somaliland is seeking for a qualified candidate to fill in the following position based in Burao, Somaliland.

Health Manager

Reports directly to the Health Projects Manager

Overall responsibility: Management and supervision of Medair’s community based health projects, including but not limited to: health post supervision, EPI services supervision, and supervising community health volunteers.

Detailed responsibilities include:

• Manage, supervise and build capacity of national health staff. This includes job descriptions, recruitment, staff appraisals, staff development planning and training
• Timely preparation of medical orders for community health projects
• Management of drugs, medical materials, and equipment for the projects
• Assist in accurate and timely submission of internal reports and input to external proposals and reports
• Open and accurate communication regarding all aspects of project planning and implementation
• Project implementation in compliance with Medair, donor, Somali, and international guidelines
• Integration and mainstreaming of gender into the project in liaison with the Health Projects Manager

Qualifications and experience:

• Registered nurse, midwife, or clinical officer
• 3 years clinical experience, and 3 years management experience
• Sound knowledge of community health issues
• MS Office, in particular Excel and Word are essential. Data entry and report writing will be an added advantage
• Trauma training, experience in a relief setting and in setting up health projects will be an added advantage

Applications are invited from qualified persons to fill the above position.

If you believe you are the candidate we are looking for, please submit your letter of application and CV indicating daytime telephone contact. Also include telephone and email contacts of two
professional references (friends and relatives will not be accepted as referees) and your
current/ most recent employer to:

Admin/HR Officer,
Medair Somalia/Somaliland - Medair East Africa Office,
George Padmore Road, Nairobi;

or mail to Medair P.O. Box 76575, 00508 Nairobi.

Applications can be sent by email to: recruitment-som@medair.org

Applications must be sent in not later than Thursday 9 June, 2011.

Only successful applicants will be contacted.

Telemarketing Specialists Urgently Required (20) Job Vacancy

Telemarketing Specialists Urgently Required (20)

Location: Nairobi

Flexi Personnel is the leading recruitment agency for the BPO / Call centre industry. Our client, an established BPO / Call Centre Company, is looking for enthusiastic and self motivated telemarketing specialists to work in a call centre servicing American clients.

We are specifically looking for young talented candidates with outstanding verbal communication skills. Neutral accents a must. Candidates with an American accent and strong marketing skills will have an added advantage.

Reporting to the Team Leader, you will be responsible for;

• Maintaining and developing relationships with existing and potential customers via telephone and email.
• Acting as a direct contact between the company and its existing and potential markets.
• Gaining clear understanding of the customer’s requirements.
• Ensuring all marketing opportunities are effectively translated into sales.
• Allowing the client’s to feel an excellent business relationship has been developed and rapport has been established, leaving all the doors open for future business.

Skills and competencies

• Enthusiastic, tenacious and self motivated
• Strong marketing skills (phone based)
• Strong communication skills- verbal and written
• Neutral English accent.
• Outstanding business relationship building skills

Qualifications

• Degree / diploma in Marketing or Business related field
• Minimum 1 year experienced preferred but candidates with strong marketing skills will be considered.

Candidates with disabilities encouraged to apply

To apply, call 0714 702443 or 0732 376239 for a voice test between 2.00 pm to 5.00 pm and by 7th June 2011.

IT Hardware Support Engineer Job Vacancy (KShs 25K)

Our client based in Nairobi Kenya is looking to recruit an IT Hardware Support Engineer

Requirements

• Degree/Diploma/certificates in Electrical/Electronics/Telecommunications
• Desirable: MSCP (Microsoft certified solutions professional), MCP A+ Certification
• Minimum 2 years experience in IT field
• Hardworking with a creative mind

If you meet the above, kindly send or resend your application along with an up-to-date CV with telephone contacts for three professional referees to swift.recruitment.recruit@gmail.com including your daily telephone contact, current net salary and your expectation.

Candidates currently earning net of 25k and below should not apply.

Only short-listed candidates will be contacted.

Sales Executive for Hospitality Industry IT Solutions Job Re-Advertisement

Our client based in Nairobi Kenya is looking to recruit a Sales Executive for Hospitality Industry IT Solutions: Someone who is currently in the Hotels / Hospitality / Tourism industry and / or has good contacts within the decision making structure in that industry and is willing to take up a sales & marketing job for selling / marketing IT solution to that industry.

Responsibilities:

• Meet the monthly sales and revenue targets.
• Respond to and follow up on sales enquiries by post, telephone, e-mail and personal visits.
• Maintain and develop new and existing customers through planned individual account support.
• Maintain and report on equipment and software suitability from direct marketing and sales.
• Respond to and follow up on sales enquiries.

Skills and Abilities:

• Knowledgeable on the existing company markets as well as market segments that can be captured.
• Strategy creation that will provide basis for market penetration and growth.
• How to generate reports that easily capture trends and progress.
• Able to undertake market research as well as competitor and customer surveys.
• Able to communicate effectively with clients with the aim of persuading them.

Work Abilities:

• Plan and prioritize sales activities.
• Mange business portfolio according to agreed market development strategy.
• Excellent presentational skills.

Required Qualifications: Preferably a degree or higher diploma in sales and marketing

Background working experience in IT Industry will be an added advantage

If you meet the above, kindly send or resend your application along with an up-to-date CV with telephone contacts for three professional referees to swift.recruitment.recruit@gmail.com including your daily telephone contact, current net salary and your expectation.

Only short-listed candidates will be contacted.

Customer Service Representatives (Foreign Languages) Jobs in Nairobi

BPO Jobs

Customer Service Representatives (Foreign Languages)

Spanish (3)

French (3)

German (3)

Arabic (3)

Portuguese, Chinese or any other foreign language encouraged to apply

Location: Nairobi

Our client, an International BPO firm with Head Offices in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi.

We are looking for candidates with outstanding communication skills, both written and verbal in the above mentioned foreign languages.

Key responsibilities

• Screening and moderating user submitted content, answering support requests and performing support functions.
• Moderating and screening written user content on Profiles
• Moderating and screening user submitted photos
• Answering Online Help Requests
• Answering telephone support requests
• Processing Testimonials (depending on language)
• Various support tasks

Key Skills and competences

• Internet literate
• A passion for Customer Service
• Ability to respond promptly to customer inquiries
• Ability to handle and resolve customer complaints
• Ability to multitask and take up more workload when required
• Outstanding foreign language skills (grammatically correct, can express things clearly)
• Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
• Very good work ethic (is reliable, motivated, professional)

To apply, send CV only to jobs@flexi-personnel.com by 15th June 2011.

Kindly indicate the position/ language applied for as well as the minimum salary expectation on the subject line.

Marketing Content Writers (5) Jobs in Nairobi

BPO Jobs

Marketing Content Writers (5)

Location: Nairobi

Our client, an International BPO firm with Head Offices in Australia, is looking for Marketing Content Writers to work from their Call Centre in Nairobi.

We are looking for disciplined candidates with previous experience in content writing in the outsourcing industry.

Key responsibilities will include:

• content writing for websites and blogs
• editing and proof reading content once written
• writing product descriptions and reviews
• assisting with competitions and promotions
• all general website communications

The ideal candidate will possess:

• A degree in Communications/Journalism/Marketing or a relevant discipline
• Demonstrated understanding and appreciation of online marketing
• Excellent written and verbal English communication skills
• Experience in a similar role

The following attributes/skills would be advantageous:

• Basic knowledge of email marketing
• Understanding of the online dating industry
• Knowledge of social media

To apply, send CV only to recruit@flexi-personnel.com by 15th June 2011.

Kindly indicate the position applied for and minimum salary expectation on the subject line.

Sales and Marketing Executives Jobs in Nairobi (Kshs 25K - 30K)

Sales and Marketing Executives

Location: Nairobi

Salary Range – 25,000-30,000

Our client, a leading IT Training Provider is looking for a sales and marketing executive to promote and sell the company products to corporate clients.

The best candidate should be confident, self-driven and should have excellent customer service skills.

The key responsibilities for this position include;

• Develop and support the implementation of sales strategies
• Take ownership of the entire sales process and ensure team meets targeted revenue
• Specific market/ sales research
• Support of corporate sales function
• Market intelligence

Qualifications and Experience

• Degree or diploma in Sales and marketing
• A background in IT an added advantage
• 2 or more years sales experience in ICT training
• Strong understanding of the Kenyan Market
• Excellent communication and presentation skills
• Demonstrated good track record
• Smart and professional

To apply, send your CV only to recruit@flexi-personnel.com before Monday 13th June 2011.

Clearly indicate the position applied for and minimum salary expectation on the subject line.

Only serious candidates who meet above profile need apply.

Key Account Sales Manager Job in Kenya (KShs 40 - 50K)

Our client is a leading medium sized firm in the FMCG sector.

A vacancy has arisen in the sales department.

Position: Key Account Manager

Department: Sales

Reports To: Sales Manager-Corporate Sales

Nature and Scope of the Position

The position reports to the Sales Manager Corporate who reports to the Managing Director.

Working within the sales team you will be responsible for building and developing a successful sales pipeline.

Education, experience, knowledge and skills

For acceptable performance the position requires a minimum of diploma in sales and marketing or related field with 3-5 years successful experience in an FMCG environment.

The incumbent must have relevant experience in sales and account management.

The following attributes are necessary in the incumbent:

• Business acumen, entrepreneurial spirit, enthusiasm, energy and ability to deliver
• Excellent Account Management skills
• Ability to spearhead sales initiatives and strategies in support of business growth
• Have strong interpersonal and team skills
• Excellent analytical, organizational and problem solving skills
• Awareness of the business environment and willingness to act quickly in response to situations that affect the business positively or negatively.

How to apply:

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title on the email subject.

Please indicate current or last and desired salary.

The Recruiting Manager
Corporate staffing Services
Suite 3, 13th Floor, Development house,
Moi Avenue, Nairobi.

Via email to: jobs@staff-kenya.com

Please note that we do not charge fees for receiving or processing job applications.

Accounts Coordinator Job in Nairobi Kenya

Job Title: Accounts Coordinator

Reports To: Accounts Manager

Location: Regional Office - Nairobi

Closing Date: Open Till Filled

Summary

Our client is a global business performance consultancy. They work in partnership with their clients to achieve clarity of purpose and alignment throughout their organizations.

They embed High Performance Team and Mission Leadership behaviors to ensure superior execution while establishing an innovation mindset to deal with the unexpected and deliver next generation growth - utilizing workshops and coaching to meet specific goals.

The purpose of the role is to maximize the effectiveness of the Regional Partner/Consultants by supporting Consultants, Clients, other Accounts Managers (AM) and work with all our employees in order to deliver client delight from the initial identification of potential clients, sales, through to delivery, completion, follow up and evaluation.

The Accounts Manager’s, for whom Accounts Coordinator’s work, are the key point of contact with assigned clients and Consultants.

Key dimensions you will cover:

Sales and Client Relationship Management

• Proactively managing the client relationship for our client in the interests of our client
• Producing client sales proposals/presentations and sales invoices (to the agreed system) on request of consultant, following briefing by consultant
• Keep consultants’ diaries/make bookings/check availability/best ‘fit’ for consultant linked to utilization
• Liaising with client’s AMs, or equivalent, to ensure smooth delivery of products
• Provide the necessary inputs to the sales forecasts and sales pipeline, maintain the database and produce reports

Finance

• Produce costings of proposals (to agreed system) on request of consultant and gain approval from consultant prior to sending to client
• Drafting and agreeing statements of work (SOW) with consultants
• Produce work schedules (SOW)
• Produce and issue the invoice to clients (see agreed system)
• Keep consultants informed of the balance of payments from clients invoices to enable consultants to chase payment if necessary
• Ensuring that the financial administrative documentation is prepared and actioned with any necessary agreed follow up
• Beginning to End – administration following submission of invoices, including; Chasing up for payments and collecting all documentation showing proof of payment including Remittance advices, Withholding Tax Certificates
• Submitting any related expenses using Programme Administration Checklist (PAC-to agreed system) in order that they be re-charged to the client
• Making minor purchases as required (to agreed system) that are non re-chargeable
• Ensuring that all client related expenses are administered back to the client, may include verification from consultants to ensure all expenses are captured and invoiced to the client

Credit Control

• Monitoring and recording the clients’ payments in order to check when payments will be made and to inform consultants/finance team when a trigger point is reached (see agreed system)
• Chasing overdue invoices, sending out copies of invoices and related documentation and recording dates and names of those involved to allow for follow up
• Developing relationship with clients purchase departments in order to be able to supply their needs and ensure they have the paperwork they require on time
• Keeping Finance and consultants informed of the debtors balances on their accounts

Logistical Support

• Maintaining and developing consultant and client data files including organization charts, contact lists as part of sales planning process
• Keeping consultants informed of any relevant developments in client’s needs
• Identifying and booking (to agreed system) venues and gaining approval of venue/location from client and consultant
• Acting as reference point for all consultants bookings
• Scheduling meetings/calls/teleconferences/delivery of products (to agreed system) between clients and consultants and the organization’s staff
• Making sure that all clients/consultants/delegates/and the organization’s support staff receive joining instructions in good time (to agreed system)
• Construct and produce the agendas for events to the satisfaction of client and consultant
• Preparation and checking of delegate packs and resources to ensure they are up-to-date, accurate and of high quality presentation
• Organize the resources and equipment to be in place as required by the consultant
• Attending (not at all events) and supporting consultants through the delivery of products/presentations to ensure smooth running of the event and flawless execution
• Dealing with administration and individual delegate/consultants needs to ensure their comfort and well being at events.
• Carrying out the necessary prior checks to ensure anticipation of needs.
• Collation of programme outputs to give to the clients and consultant (to the agreed system) and following up any necessary actions for the client/consultant
• Programme evaluation and follow up for next phase of the program and feedback to client and consultant (to agreed system)
• Making travel plans and bookings for consultants globally aiming to ensure the needs of clients and consultants are met (to agreed system)

Administration

• Word-processing documents and producing power point presentations
• Maintaining the necessary databases and systems both computerized and IT
• Collecting packages and making deliveries either personally or through couriers
• Proof reading documents
• Post routines
• Producing letters
• Maintaining client database
• Answering the telephone, taking messages
• Filing, photocopying, faxing and collating paperwork
• Sending out forms for completion by consultants/clients
• Minute meetings

Teamwork

• Organizing and managing the organizations team activities such as monthly team briefing and business performance review meetings
• Covering the work of other Account Managers due to peaks and troughs and absence
• Managing your working hours and time off in lieu, whilst the normal office requirement will be that you are in office from 8.30 am until 5.30 pm with an un-paid hour for lunch
• Evaluation of individual and team performance in order to take part in performance appraisal and manage your own performance through the identification of training needs and making training requests

Skills and Requirements

• Bachelor’s degree in Business Administration or other relevant field.
• 2 years experience in a busy environment.
• Excellent written and verbal communication skills with a high level of confidentiality;
• Excellent interpersonal skills;
• Keen attention to detail and a highly flexible disposition;
• Experience in customer service & quality assurance
• You should be self-motivated, dynamic, and be able to work independently.
• Be a self-starter
• Be results oriented

Highly Desirable

• Languages: English, Kiswahili, another foreign language
• Strong computing skills
• Mastery of Internet, search engines, travel tools

Key Success Indicators

• Global awareness
• Willingness and ability to travel frequently
• Ability to work in a cross-functional structure
• Self-starter
• Creative
• Developing business
• Developing strategy
• Comfort with diversity
• Broad minded
• Growth opportunities
• Hands on person
• High caliber person

How to Apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply online via recruiter@personnelresource.com

Position is open until till the position till it is filled.