Front Office Supervisor Job in Kenya

Front Office Supervisor

Ideal candidates should possess the following:-

Minimum Qualifications:

Certificate in Front Office Operations:Must have working knowledge of Fidelio, Opera or IDSExperience: A minimum of one year experience in Front Office Operations.
Job Role: Reporting to the Front Office Executive, the Supervisor will be responsible for providing overall supervision to the entire Front Office Operations

Key Responsibilities;

To ensure that all Front Desk Registrations & Administration duties are carried out as per the hotel’s standardsAssign rooms as per the rates agreed & collect all pending accommodation/incidentals deposits upon guest check-inAction the Housekeeper’s report immediately and pass it to the housekeeping for investigations and follow up. Ensure that the room status is frequently updated so that to show the clean, dirty, out of order etcEnsure that the housekeeping is furnished with detailed information and requests of the expected arrivals of the day including specific service required of them e.g. extra beds, baby coats etcMaximize hotel sales by up-selling the facilities & other services providedPrepare Front Office reports as directed by the Front Office ExecutiveEnsure order & cleanliness at the Front & Back office of the Front Office areaTo be aware of the current room occupancy levels at all timesTo monitor staff performance, punctuality & groomingAny other duty as may be assigned by the Front Office Executive from time to timeAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to access and accurately input information into a computer systemAbility to stand, walk and continuously perform behind the front desk.Ability to observe and detect signs of emergency situations.Ability to communicate verbally and in writing and prepare reports of room availability and revenues generated.Ability to establish and maintain effective working relationships with colleagues, customers and guests/patrons.Good command of the English language both written and verbal.

Assistant Front Office Executive and Guest Relations Executive Jobs in Kenya

Assistant Front Office Executive

Ideal candidates should posses the following:-

Minimum Qualifications:
 

Education: Diploma in Hospitality Management; Must have a working knowledge of Fidelio, Opera or IDS.
 Experience: A minimum of two years experience in Front Office Operations, additional language ability is a plus.

Job Role: Reporting to the Front Office Manager, the Assistant Front Office Executive will be responsible for coordination of all activities at the Front Office area in relation to Reservations & Registration of Guests, Billing, and Supervision & Training of all staff.

Key Responsibilities;

To assist the Front Office Manager in running the department & take charge in his/her absenceTo create a team environment by ensuring effective communication within the teamEnsure the department runs within the approved budgets – by making sure that up-selling is maximized and costs kept at an appropriate level as requiredTo continuously perform on-the job training to ensure hotel standards are maintainedSupervise checking in & out of guests and overall comfort of the guests, and handle all guest requests and complainsLiaise with the Sales/Reservations  team regarding group bookings, room allocations, room requirements & billing instructions To prepare weekly & monthly reports as directed by the Front Office ManagerPrepare & manage the staff duty roster, grooming, punctuality & their consistent performanceAny other duty as may be assigned by the Front Office Manager from time to timeBe an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviourBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and conscious of time managementMaintain open line of communications with each departmentOpenly accept criticism & developmental feedbackBe available to work a flexible schedule to include weekends and holidaysStrong leadership skills and practice ‘leadership by example’Guest Relations Executive

Ideal candidates should posses the following:-

Minimum Qualifications:

Education: - Diploma in Customer Relations: Must have working knowledge of hotel management system.
Experience: - A minimum of two years experience in Customer Relations.
Job Role: Reporting to the Front Office Executive, the Guest Relations Executive will be responsible for handling all guest requests/ complaints effectively to ensure complete guest satisfaction
 To be warm, friendly and courteous to guestsTo check all VIP roomsTo initiate action on all group bookings and block rooms in the reservation registerTo follow up with the local travel agent for requirements of a group before their arrivalTo maintain appropriate guest history recordsTo greet guests on arrival and provide timely assistance at check-inTo advise the relevant teams/management of all VIP arrivals and also to escort all VIP’s to their roomsTo report on a daily basis, all views, suggestions/ comments of guests’ metTo assist guests immediately if they have any problems with the services provided by the HotelTo pay special attention to special requests on rooms, services and complaints of house guestsTo promote sales and develop business contacts for the Hotel and the companyTo render assistance to the Front Office teamTo take rounds of the entire Hotel to ensure smooth operation in all areas Any other duty as may be assigned by the Front Office Executive from time to timeWell organized, able to multi-task.CourteousGreat at customer service and building positive relations with guests and colleaguesAbility to work under pressure and maintain a pleasant working environmentExcellent administrative skills & computer literate Excellent communication skillsStrong leadership skills and practice ‘leadership by example’Outgoing personality, open minded and flexible. Socialize at required level for this positionExcellent appearance

Pathcare Kenya Data Capture / Secretary / Front Office Jobs in Nairobi and Kisumu

Pathcare Kenya Limited is looking for suitable candidates to fill in positions of Data Capture / Secretary / Front Office to be based in their Nairobi and Kisumu offices. Applicants should be have the relevant secretarial training though a business administration background would be preferable.
Customer service training/experience will be an added in advantage. Please indicate your current salary and expected remuneration on your application.
Please do not apply if you do not satisfy these conditions and applications should be received by close of business 30th June 2013.
Applications to be sent to hr@pathcarekenya.com /madhu@pathcarekenya.com addressed to:

HR Manager
Pathcare Kenya Ltd
P. O. Box 1256 - 00606
Nairobi

Beach Resort Front Desk Receptionist Job in Mombasa Kenya

An immediate vacancy exists for a Front Desk Receptionist at a Beach Resort in Mombasa. Candidate must be fluent in English & Swahili. Duties include normal Front Desk operations with over 3 years experience. Travel and Tourism Certificate holders will be given preference.
Interested candidates should send their applications and Resumes to:personnel@pangoni.com.
Only shortlisted candidates will be contacted.

Taxi Co. Front Office Assistant Job in Kenya

Front Office Assistant

A leading Taxi company in Kenya providing world class taxi service with a clean and modern fleet of over 130 vehicles is looking for ladies to fill the position of Front Office Assistant in Nairobi.
 

MUST have attained a mean grade of a C or above in O levelA diploma in front office management preferably from Kenya Utalii College orA diploma in public relations or a diploma in any business related field2 years experienceInterested and Qualified candidates should E-mail their application letters, C.V accompanied with testimonials to taxirecruit@gmail.com on or before 10th June 20