Ideal candidates should posses the following:-
Minimum Qualifications:
Experience: A minimum of two years experience in Front Office Operations, additional language ability is a plus.
Job Role: Reporting to the Front Office Manager, the Assistant Front Office Executive will be responsible for coordination of all activities at the Front Office area in relation to Reservations & Registration of Guests, Billing, and Supervision & Training of all staff.
Key Responsibilities;
To assist the Front Office Manager in running the department & take charge in his/her absenceTo create a team environment by ensuring effective communication within the teamEnsure the department runs within the approved budgets – by making sure that up-selling is maximized and costs kept at an appropriate level as requiredTo continuously perform on-the job training to ensure hotel standards are maintainedSupervise checking in & out of guests and overall comfort of the guests, and handle all guest requests and complainsLiaise with the Sales/Reservations team regarding group bookings, room allocations, room requirements & billing instructions To prepare weekly & monthly reports as directed by the Front Office ManagerPrepare & manage the staff duty roster, grooming, punctuality & their consistent performanceAny other duty as may be assigned by the Front Office Manager from time to timeBe an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviourBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and conscious of time managementMaintain open line of communications with each departmentOpenly accept criticism & developmental feedbackBe available to work a flexible schedule to include weekends and holidaysStrong leadership skills and practice ‘leadership by example’Guest Relations ExecutiveIdeal candidates should posses the following:-
Minimum Qualifications:
Experience: - A minimum of two years experience in Customer Relations.
Job Role: Reporting to the Front Office Executive, the Guest Relations Executive will be responsible for handling all guest requests/ complaints effectively to ensure complete guest satisfaction
To be warm, friendly and courteous to guestsTo check all VIP roomsTo initiate action on all group bookings and block rooms in the reservation registerTo follow up with the local travel agent for requirements of a group before their arrivalTo maintain appropriate guest history recordsTo greet guests on arrival and provide timely assistance at check-inTo advise the relevant teams/management of all VIP arrivals and also to escort all VIP’s to their roomsTo report on a daily basis, all views, suggestions/ comments of guests’ metTo assist guests immediately if they have any problems with the services provided by the HotelTo pay special attention to special requests on rooms, services and complaints of house guestsTo promote sales and develop business contacts for the Hotel and the companyTo render assistance to the Front Office teamTo take rounds of the entire Hotel to ensure smooth operation in all areas Any other duty as may be assigned by the Front Office Executive from time to timeWell organized, able to multi-task.CourteousGreat at customer service and building positive relations with guests and colleaguesAbility to work under pressure and maintain a pleasant working environmentExcellent administrative skills & computer literate Excellent communication skillsStrong leadership skills and practice ‘leadership by example’Outgoing personality, open minded and flexible. Socialize at required level for this positionExcellent appearance
