Messara Limited Field Customer Service Representatives Jobs in Kenya

Field Customer Service Representatives

Location: Nairobi

Our client, a Household products firm with its Affiliate office in Nairobi, is looking for Customer Service Representatives.

We are looking for candidates with outstanding communication skills, both written and verbal, to provide product and service information as well solutions, to customers.

Roles and Responsibilities

• Assist the Customer Care Center in compiling collaterals, preparation of Client Feedback List and Customer Care Plan.
• Prepare product or service reports by collecting and analyzing customer information
• Maintain customer records by updating account information
• Contributing to team effort by accomplishing related results as required
• Log complaint into the system and ensure they are resolved in a timely and effective manner.
• Communicate timelines for resolving complaint to the client.
• Regular follow up with the relevant HOD’s to ensure complaints are closed in time.
• Visit clients for customer feedback as per the Customer Satisfaction Form.
• Collect Client details, interests and update information.
• Ensure all clients are visited as per the planned schedule.
• Visit all clients wanting to terminate services and aim to maintain a retention rate of 100%.
• Generate cross/up sell leads during Client visits.
• Ensure all contracts are signed as per company policy.
• Visit customers after incident for feedback.
• Take customer feedback on the Technical maintenance/service and installation.

Skills and Competencies

• At least 3 years Experience in customer service in a busy environment
• A passion for Customer Service with outstanding problem solving skills, documentation skills, quality focus, as well as information analysis skills
• Outstanding work ethic (reliable, motivated, professional and ability to work under minimum supervision)
• Ability to handle and resolve customer complaints promptly
• Good report writing skills
• Product and market knowledge skills
• Must be aged below 30 yrs

To apply, send your CV ONLY to messarainc@gmail.com by 1st August 2012, indicating the position applied for as well as the minimum salary expectation on the subject line
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General Manager - Business and Customer Service Job in a Utility Company Kenya

Our Client, a utility company mandated to provide cost effective and affordable quality water and sanitation services in Kenya, seeks to recruit goal-oriented, self-motivated and qualified persons to fill the following management positions:

Position: General Manager - Business and Customer Service

Ref No. HR/GM-BU/2012

Reporting to: Managing Director

Job Grade: 2

Job Purpose

The purpose of the position is to ensure that the strategy for service delivery and revenue generation is put in place and effectively implemented.

Key Result Area / Principle Accountabilities and Duties

• Ensure provision of timely and high quality client services that meets or exceeds their expectation.
• Develop and implement systems for positive customer relations management.
• Manage and supervise commercial aspects of the company’s operations particularly as they relate to revenue generation.
• Promote new ideas and business solution that result in extended service to the existing and new ideas.
• Develop long term business strategies and operating plans that reflect the longer term goals and priorities.
• Ensure the provision of comprehensive commercial information systems, including up-to-date customer database, to achieve the overall company objectives.
• Carry out customer satisfaction surveys and proposing improvements arising from feedback received.
• Ensure timely, complete and accurate reading and billing of services and subsequent collection.
• Develop departmental policies, procedures and action plans in line with overall company mission and objectives.
• Produce management reports on a timely manner

Education, Professional Qualifications and Work Experience:

• Bachelor’s degree from a recognized university;
• An MBA will be an added advantage;
• 5 years demonstrable experience and three (3) to be in a business development environment;
• Experience in retail based IT systems;
• Communication/corporate affairs experience is highly desirable;
• Ability to implement company strategy to spur business growth.

Required Skills and Competencies:

• Must have excellent understanding of the Kenyan water reforms;
• Should posses sound and excellent business development knowledge and skills gained preferably in the water sector or in a busy and dynamic organization;
• Must be able to lead a team in a dynamic work environment;
• Should posses excellent interpersonal communication skills;
• A good understanding of complexities in developing systems for customer management, billing, and motivating them to cooperate with staff in meter reading and revenue collection is necessary for this job;
• Ability to lead a team in a dynamic environment.

The position is senior and demand excellent people management and development skills, written and oral communication skills both in English and Kiswahili, and high degree of honesty and integrity.

Candidates who meet the above specifications and have the drive to join a highly motivated work team, should submit their applications with a detailed CV giving three (3) names of referees, attach copies of Higher Education Loans Board (HELB) Clearance Certificate and KRA Tax Compliance Certificate.

Provide a reliable telephone and e-mail contact of self and referees, clearly quoting the reference numbers to reach us on or before Monday 16th July 2012 addressed to

DN/A 1318
P.O. Box 49010 - 00100,
Nairobi

 

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Assistant Deputy Director (Customer Care) Job in TSC Kenya

Position: Assistant Deputy Director (Customer Care)

Advert Number 5/2012

Qualifications, Requirements, Duties and Responsibilities

For appointment to this grade, an officer must have: -

(i) A degree in any of the following Mass Communication – Journalism, International Relation, Social Sciences or any other approved equivalent qualification from recognized institutions;

(ii) A Masters degree in a relevant field;

(iii) Served satisfactorily in the grade of Principal Corporate Communication/Customer Care Officer, Job Group ‘N’ or a minimum period of three (3) years in an equivalent position in the Public/Private Sector;

(iv) Attended a relevant Senior Management Course at a recognized institution;

 (v) Computer Literacy

(vi) Demonstrated merit and ability as reflected in work performance and results.

Duties and Responsibilities

The Officer at this level will be in-charge of the Customer Care and will report to the Head of Corporate Communications and Customer Care.

(i) Identification of Strategic issues on Commission’s Corporate Communication and Customer Care Programmes;

(ii) Manage the Customer Care Centre;

(iii) Deal with Customer/Client complaints;

(iv) Analysis of data on issues reported at the Customer Care

(v) Manage performance appraisal of staff;

(vi) Policy implementation and Review;

(vii) Performance Appraisal.

[P - 63782 x 3189- 66971 x 3349 -70320x3516 - 73836x3691 _77527x3877 - 81404 p.m]

How to apply

Click here to apply online

Closing Date 13/7/2012

 

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Job in Nairobi Kenya - Help Desk Executive

Job Title: Help Desk Executive

Location: Nairobi

Company Profile

Our client is a well established firm that deals in selling of computer hardware and software.

Role Summary:

To provide user support and customer service on company supported computer applications and platforms.

To troubleshoot problems and advise on the appropriate action and solution.

Main Responsibilities

• Booking in repair and maintenance jobs from clients.
• Forward technical support issues that cannot be addressed by helpdesk to the appropriate technician
• Make follow up calls to clients to inform them on the status of their machines
• Making follow up calls to warranty centers to get updates on machines at the warranty center
• Coordinate timely repair of pc computer equipment with the technician
• Perform minor hardware repair for pc computer equipment
• Identify, diagnose and resolve minor problems
• Follow up with the technicians working on clients machine
• Invoicing clients for jobs done
• Installing computers programs and software for clients
• Troubleshooting computer hardware and software issues before booking in jobs
• Providing good customer service to clients, phone calls and e-mail
• Document and communicate all issues regarding breakdowns and their resolution.

Require Qualifications and Experience

• 3 years minimum experience in a similar position.
• Relevant Degree or diploma in Customer Service
• Good communication and documentation skills

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted.

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Call Centre Customer Service Representatives & Operations Supervisor Jobs in ICT Sector Kenya

We are a blue chip company. a leader in the ICT sector.

Due to expansion and growth, the following positions have arisen in our organization:

Operations Supervisor

Service delivery requirements include:

• Effective management of the call centre and reception area
• Efficient management of all activities in a very busy banking hall
• Resolution of customer queries
• Improvement and enforcement of processes and procedures
• Staff coaching
• Monitoring overall QA results to identify trends, training and process improvement opportunities
• On-going training and development of staff and on-going liaison with other departments and group companies for effective service delivery
• This position requires a self-starter who possesses a desire to make things happen and about 5 years of working experience in some supervisory level

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Customer Service Executives careers in Kenya

Our client is a reputable international insurance company, dealing with property and general insurance looking to engage four (04) Customer Service Executives to deliver on customer retention initiatives.

Key Responsibilities:-

• Handle calls within pre-determined service guidelines.
• Maintain customer experience levels within the quality standards stipulated.
• Update customer information on the CRM.
• Adhere to Data Protection policy with regards to confidentiality of customer details.

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Customer Service Administrator (Temp) Job in Kenya

Job Title: Customer Service Administrator (Temp)

Job Code: TTP/CSA

Number of Positions Open: 1

Reports To: Project Manager

Location: Kenya

Closing Date: Open Until Filled

Summary

Our client is the world’s leading food processing and packaging solutions company. Working closely with their customers and

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Job vacancy in Mombasa Kenya - Customer Retention Executive

Job Title: Customer Retention Executive

Location: Mombasa

Company Profile

One of the largest manufacturers of high quality edible vegetable oils & fats, margarine, and laundry & toilet soaps in the East and Central African region.

Main Responsibilities

• Customer Order processing
• Order dispatching
• Payments preparation and allocation
• Debt collection

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ILRI ICT Customer Services Officer Job in Nairobi Kenya (KShs 105,833)

Vacancy Number: ICT/CSO/09/11

Department: World Agroforestry Centre (ICRAF)

Location: Nairobi, Kenya

Duration: 2-year term with possibility of renewal

The International Livestock Research Institute (ILRI) works at the crossroads of livestock and poverty, bringing high-quality livestock science, communications and capacity building to bear on poverty reduction and sustainable development.

ILRI is one of 15 centres supported by the Consultative Group on International Agricultural Research (CGIAR). ILRI has campuses in Kenya (headquarters) and Ethiopia, with other offices located in other regions of Africa (Mali, Mozambique, and Nigeria) as well as in South Asia (India, Sri Lanka), Southeast Asia (Laos, Thailand, and Vietnam) and East Asia (China).

The World Agroforestry Centre (ICRAF) is supported by the Consultative Group on International Agricultural Research (CGIAR), generates science-based knowledge about the complex role that trees play in agricultural landscapes, and uses its research to ensure that policies and practices benefit the poor and the environment. It’s headquartered in Nairobi.

ILRI and ICRAF are seeking to recruit an ICT Customer Service officer reporting to the ICT Customer Services Manager, to be based on the ILRI campus.

The holder will be expected to provide assistance and support to users ensuring the efficient use of ICT equipment, applications and resources on the campuses through the resolution of high-end problems and passing-on of their knowledge and experience.

Responsibilities:

• Provide technical support to users on the campus by diagnoses and resolution of ICT problems;
• Provide specialised support for non-core applications that the customers have asked the Unit to help support;
• Take over the resolution of problems that have been escalated by the ICT Customer Service technicians when they have been unable to resolve a problem within the assigned timeframe;
• Provide the main link between ICT Customer Service team and the infrastructure team
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Customer Care Training - Preferred Personnel Africa

The Customer Is Always Right?

Get yourself ahead of the pack with Preferred Personnel Africa Ltd

Preferred Personnel Africa is proud to bring you this limited opportunity to separate yourself from the pack by giving you skills to make you an excellent customer care professional.

In today’s business environment everyone deals with customers from the top to the bottom of any organization.

Being excellent at customer care is easier than you think and we at Preferred Personnel will give you the best skills, strategies and techniques to ensure that you can create a unique customer care experience no matter your job or industry.

Who Is Eligible for the Course?

• If you talk to people then you want to take this course

What Will You Gain From the Course?

• You and your team; it comes from the inside
• Understanding Your Customers' Points Of View, Unhappy Customers
• Building Rapport With Your Customers
• Hearing And Listening, Talking without words
• Customer Care On The Telephone
• Setting Customer Service Standards
• Building Relationships not Sales
• Writing to your Customers
• Assertion without aggression,

Venue: Preferred Personnel Africa

Date: Starting September 2011

Time: 08.30 – 16.30 Hours

Your Investment: Ksh. 5,000/= inclusive of two teas & lunch

This is a very highly subsidized course that leads to joining the Preferred Personnel Outsource team.

To see if you qualify for this exciting opportunity please send your CV with updated contact details to outsource@preferredpersonnel.co.ke.

Great customer care starts with you.

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Customer Service Manager Job in Consolidated Bank Kenya

Consolidated Bank seeks recruit competent and highly motivated individuals for the following position:

Customer Service Manager

Reporting to the Head of Marketing & Customer Service, the successful candidate will be responsible for effectively managing the customer service function and supporting the corporate objective of achieving high levels of customer value and retention.

Core Duties & Responsibilities

• Ensure best in class customer experience and support, as well as provide product and services expertise to maximize customer value.
• Be the bridge that drives communication between business development and operations towards the common goal of high levels of service to the customer.
• Establish, prioritize and manage the efficient flow of information necessary to ensure on time delivery of customer inquiries and maintain a high degree of collaboration and teamwork
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Work closely with other departments to understand business requirements and collaborate on solutions that will result in continuous process improvements to simplify and streamline customer service functions
• Ensure that customer requests are investigated, followed-up, and that they receive the correct response within the prescribed service level.
• Manage and guide the operations of the customer service and call centre teams in order to efficiently respond to queries and complaints within satisfaction and delivery targets

Minimum Qualifications and Experience

• Bachelor’s degree in relevant field. Professional customer service, marketing and/or sales qualification such as CIM, MSK
• Five years experience in sales, customer service or marketing role in the banking industry or other service oriented organisation.
• Must be organised, analytical and take the concept of client confidentiality very seriously
• Must have strong attention to detail and ability to make sound business decisions in a timely fashion
• Excellent verbal and written communication skills with the ability to communicate at all levels internally and externally

Interested and suitably qualified individuals should forward their applications, enclosing copies of their academic and professional certificates, detailed CV indicating work experience, daytime contacts and addresses of 3 professionally relevant referees to reach the undersigned by Friday, 16th September 2011.

Only short listed candidates will be contacted.

The Head of Human Resources
Consolidated Bank of Kenya Ltd
P.O. Box 51133 - 00200
Nairobi

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Customer Service Executive Job in Kenya

Job Title: Customer Service Executive

Main Responsibilities

• Process sales orders, forms, applications and quotation requests
• Deal directly with customers either by telephone, electronically or face to face
• Communicate and coordinate with internal departments
• Manage customers' accounts
• Perform customer verifications
• Respond promptly to customer inquiries
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints
• Handle and resolve customer complaints
• Keep records of customer interactions and transactions

Required Qualifications, Skills and Knowledge

• Excellent communications skills both oral and written
• Good study habits and ability to learn fast
• Good networking skills
• Creative mind
• Ability to multi-task
• Results Oriented
• Excellent negotiation and problem resolution skill
• 3 years Experience in a customer service role.

To apply for this positions send your CV to mycv@myjobseye.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted.

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Standard Group Customer Care Assistants Jobs in Kenya

The Standard Group, a multi-media house comprising of the Standard newspapers, KTN, Radio Maisha, PDS and Outdoor Media Services seeks to strengthen its Administrative function.

As part of our strategy to further strengthen and consolidate our lead, we are looking for dynamic, outgoing and self driven professionals who can join our Administration team as Customer Care Assistants.

Key Responsibilities

• To be familiar with the Company's business, products, the Group officers and what they do so as to direct visitors to the right office/officer.
• To receive all visitors to the office in a pleasant and courteous manner and to direct them to the appropriate officers.
• To process letters/reports and other correspondence that may be assigned by designated officers from time to time.
• To be in charge of the Reception area and ensure that the area is kept clean and tidy at all times.
• To receive mail and parcels delivered to the Reception and to ensure that they are delivered to the right officer without delay.

Qualifications

• Diploma in Business Management, Administration or related field.
• Training in Customer Service or Public Relations.
• Minimum of 1 year telephone experience in a busy environment.
• Proven experience in public relations and ability to deal with people at all levels.
• Well developed communication skills, both written and verbal.
• Typing speed of between 40 - 50 wpm.

Person Specification

Applicants for the position should have the following personal specifications:

• Good interpersonal skills.
• A team player.
• Flexible and ability to work odd hours.
• A well disciplined all rounded person.

Interested applicants should send their applications and detailed curriculum vitae to the address below not later than 10th August 2011.

Manager HR & Administration,
Standard Group Limited,
P.O.Box 30080- 00100,
Nairobi.

Or email at - customercare@standardmedia.co.ke

If you do not hear from us by 31st August 2011 you may consider your application as having been unsuccessful.

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Customer Service Executive, Sales Consultant and Relationship Manager Jobs in Kenya - Life Care International

Sales Consultant

Role

Sales consultant’s role comprises of acting as an advisor to the clients who seek insurance services.

Reporting: Sales Manager

Specific Roles and responsibilities

Result Focus: Sales & Marketing

• Achieve Given Sales Targets consistently
• Obtain referrals/self-generated leads and generate new business
• Identify and establish sources of obtaining new lead generation
• Manage assigned incoming divisional leads and convert to sale
• Engage in follow-up with clients the objective being to secure the sale
• Engage in selling and promoting only the range of products and services as authorized and provided by the company
• Strives to meet outbound sales targets
• Ensures all follow-ups are carried out at arranged times with clients as per the defined TAT rate
• Ensures Call Quality is maintained as per the set standards
• Strives to meet the required conversion rate.

Client Servicing

• Provide expert advice and guidance to new prospective clients within the Kenyan health insurance market relative to BUPA International products and/or products and services provided by an accredited panel of international and domestic health insurance underwriters
• Build a profitable and sustainable portfolio for Health Insurance based New Business for the LCIB team
• Understand the requirements of each lead enquiry, individual/corporate, through a thorough fact-find mechanism
• Conduct meetings with potential clients as and when required; internal and external
• Deal with queries from clients prior to enrollment and at fulfillment
• Send quotation request to insurance companies if proposal cannot be prepared in-house or via the designated individual responsible for this duty
• Refer clients to other departments of Lifecare International, i.e. general insurance, financial services and travel for cross fertilization purposes
• Effectively portray the organization’s image in front of the client by presenting information in form of presentations, oral briefing, distributing literatures etc.
• Effectively participate in critical negotiations and increase the sales revenues
• Conduct client validation to access the compatibility of client‘s profile with the organization
• Attend to walk-in Customers

Customer Service Executive

Role

The Customer Service Executive will be working closely with the Corporate renewals team to ensure that each and every corporate Customer service aspect is well taken care for both BUPA and Local, and Relationship Managers are provided with administrative support to manage their accounts effectively

Reporting: Asst Manager Operations

Specific Roles and responsibilities

Result Focus:

• Responsible to deal with all pre-authorizations as per the set processes and within the defined benchmarks (TAT)
• Responsible for emergency customer services, 100 % response rate within the defined timelines.
• Responsible for ensuring the customer feedback is received as per the defined number and time period
• Responsible to ensure that Renewal Terms is received within the stipulated timeline as defined within the “Renewals Process”

Client Servicing

• Responsible to answer all membership related queries (Phone / E-mail / Walk In) and / or will route them to the concerned department if required.
• All membership related queries via E-mail (internal / external) need to be acknowledged within 2 working days.

Relationship management

• Responsible to follow-up with the Insurance Providers for Renewal terms as per the Group Renewal Listing provided by the Account Manager.
• Responsible to follow-up the Premium Notification for New Business and Renewals from Accounts Department.
• Responsible to source out the quotations from the Insurance Providers as requested by the Account Managers
• Follow up with providers for the quotations
• Responsible to action emails that requires urgent assistance and update the Account Manager accordingly

Self Learning &Development

• Gain a comprehensive understanding of the insurance industry/practices and the business community in the Kenya and UAE
• Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis
• Attend trainings programmes as directed by the immediate manager.

Knowledge Management

• Generate Monthly Pre-authorization reports and maintain these in an orderly manner which can be further accessed at all times. Soft copies are maintained and updated on regular basis.
• Responsible for collecting and analyzing the Customer Feedback forms and maintains these in an orderly manner which can be further accessed at all times.

Team Work

• Extend and participate in the pursuit of all new business securing activities as directed by the Asst Operations Manager or the management of Lifecare.
• Build and maintain cohesive relations with other departments and colleagues of Lifecare International
• Support and encourage team spirit within Lifecare by skills, experience and knowledge sharing

Confidentiality & Ethics

• Ensure full compliance with the companies third party non solicitation policy which prohibits the earning of fees through third party channels not connected with the company
• Protection of the company at all times in relation to database, IP, secrets and strategy, sensitive information which may not be discussed with anyone outside of the company
• Ensure all sensitive client information remains confidential
• Ensure unethical ways and means of other team members are appropriately reported to the concerned personnel

Pre-requisites

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Shell Oil Company Production Supervisor, Filling Assistant, Cluster Technical Manager and CSC Co-ordinator Jobs in Kenya

Shell Oil Company is looking for multi-talented individuals to fill the following exciting roles:

Cluster Technical Manager

Reporting to the Cluster Commercial Manager, the Cluster Technical Manager will be responsible for providing technical advice to trade, transport, consumer and industrial customers, Shell Sales force on the use of the Shell Fuels and Lubricants Portfolio.

Key Performance areas for the role:

• Provide required and agreed Technical Services within cluster.
• Provide ongoing technical support to Sales and key distributors in East cluster.
• Specify appropriate Shell products to be used for specific applications (vehicles, machinery and equipment).
• Determine customer requirements for technical and product information to resolve the issue first time.
• Provide technical support during the market launch of new products
• Prepare customer equipment audits, lubrication surveys, product rationalisation audits and conduct field trials.
• Provide HSSE, Occupational Health, safety and product disposal advice to Customers and Sales, in line with local legislation requirements.
• Provide front line fuels technical support.
• Manage Lubricants Technical services.

Minimum requirements:

• Engineering or Technical/Science degree with at least 3 - 5 years experience in a technical environment preferably in lubricants.
• Experience in the Customer Service or front line sales role is essential.
• Demonstrate knowledge in using product and application knowledge, maximising equipment operability and product application and technical know how.
• Conversant with HSSE standard in Oil Industry.

Production Supervisor

Reporting to the LOBP Manager, the Production Supervisor will be responsible for scheduling, coordinating, monitoring and controlling all lubes production and components (base oils and additives) receipt activities while ensuring that all processes meet the Shell Lubricants Quality System (LQS) and HSSE standards.

The Production Supervisor also accounts for stocks of base oils, additives, blended and filled products to meet allowable loss/gain targets.

Key Performance areas for the role:

• Schedule and execute production programmes to ensure production volumes meet production plans (by product type, quality, quantity, timing).
• Manages Ship-to-Shore Operations for base oil receipts, packed additives receipts and bulk loadings.
• Ensure production eesource levels and shifts are organized, enabling Production volumes to be achieved, including having competent contracted staff assigned duties.
• Pro-actively manage the integration of production activities with production plans.
• Ensure production activities are carried out in accordance to LQS, HSSE (Health, Safety, Security and Environment) procedures and ISO 9000:2000 standards are upheld at all times.

Minimum requirements

• At least a University Degree preferably in Production or Engineering from a recognized institution.
• At least 3 years working experience in a production environment.
• Experience in managing a large number of workforce.
• Knowledge of HSSE and ISO standards is essential.

Customer Service Centre Co-ordinator

Reporting to the Customer Service Centre Team Leader, the Customer Service Co-ordinator will be responsible for taking all customer calls, log in orders, maintenance requests, complaints updating open calls from time to time, answering to their queries while ensuring smooth interface with other departments like Central Scheduling.

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Career in Kenya - Administration Assistant (KShs 40-60K)

Administration Assistant

Salary: Kes 40,000-60,000

Location: Nairobi

Our client,an established and fast growing organization is looking for an Administration Assistant located in Nairobi. This is a full time job.

Key Responsibilities

• Making presentations and running the office smoothly
• Performing and coordinating the administrative activities of the office
• Retrieving and integrating data and dissemination of the information to employees and clients
• Maintaining the petty cash
• Drafting communication, transcribing, editing and maintaining files and records.
• Typing correspondence, reports and document

Key skills and knowledge

• Outstanding Administrative skills from Business related course.
• At least 3 years working experience in the same field.
• Smart and professional, with outstanding computer skills
• Excellent oral and written communication skills in both English and Kiswahili
• Exemplary presentation skills and customer handling techniques.
• Relates and works very well with people from different cultures and backgrounds.
• Superb at networking and developing strong customer relations.
• Possess excellent typing speed of 40 WDM with high level of accuracy
• Be able to handle photocopies, scanners, video conferencing, telephone, computer and office software

If you have the skills and competences for this role, send your CV ONLY to jobs@flexipersonnel.com by Wednesday 6th July 2011

Only serious candidates need apply

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Deltah Transporters -construction field work,customer service and marketing Job vacancies in Kenya

We are Deltah Transporters dealing in provision of building materials, building equipments and provision of transport for building materials.
We deliver satisfactory results which have seen us broaden our clientele volume.We have also seen our company deliver services to our neighboring countries like Juba (southern Sudan).
Some of the services we do includes but not limited to :
1- DUMPING
2-DIGGING CONSTRUCTION FOUNDATION (excavation).
3-DEMOLITIONS
4-SITE CLEAN UPS
5-TRANSPORT,tippers, mini tippers, trailers etc
6-MATERIALS eg timber,sand,ballast,stones,hardcore, murram etc
7-BUILDING EQUIPMENTS- eg excavators, generators , pumps etc

Employment type: Full time
Contract type: Other

EMPLOYMENT OPPORTUNITY
We are looking for 2 persons to join our team of four as soon as possible.A bit of experience in the construction field work,customer service and marketing is an advantage.We will train you on what we do and hopes you are a quick learner.HONEST is demanded upon been hired by us.Failure to adhere to this practice will get you fired on the spot.We don't allow even the idea of dishonesty.We hold ourselves to high ethical standards and if you have to join our crew,you must posses HONESTY.

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Customer Service Representatives (Foreign Languages) Jobs in Nairobi

BPO Jobs

Customer Service Representatives (Foreign Languages)

Spanish (3)

French (3)

German (3)

Arabic (3)

Portuguese, Chinese or any other foreign language encouraged to apply

Location: Nairobi

Our client, an International BPO firm with Head Offices in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi.

We are looking for candidates with outstanding communication skills, both written and verbal in the above mentioned foreign languages.

Key responsibilities

• Screening and moderating user submitted content, answering support requests and performing support functions.
• Moderating and screening written user content on Profiles
• Moderating and screening user submitted photos
• Answering Online Help Requests
• Answering telephone support requests
• Processing Testimonials (depending on language)
• Various support tasks

Key Skills and competences

• Internet literate
• A passion for Customer Service
• Ability to respond promptly to customer inquiries
• Ability to handle and resolve customer complaints
• Ability to multitask and take up more workload when required
• Outstanding foreign language skills (grammatically correct, can express things clearly)
• Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
• Very good work ethic (is reliable, motivated, professional)

To apply, send CV only to jobs@flexi-personnel.com by 15th June 2011.

Kindly indicate the position/ language applied for as well as the minimum salary expectation on the subject line.

Jimcab Services Call Center / Customer Care Attendants Jobs in Kenya

Jimcab Services Limited is one of Kenya's top corporate taxi companies. It is based at Warwick center, Gigiri along UN Avenue. We have a fleet of over 80 cars. Our clientele consists of major UN bodies, NGO's, private companies and government bodies. The clients are based all over Nairobi. We operate 24 hours. The position is for a shift job i.e night or day.

Call Center Job Description

The Person: Key Competencies

• Normally call center reps must have good telephone demeanor to be eligible for a position.
• They must also have above average written communication skills.
• Have good listening skills
• The prospect must have a willingness to sell the Company’s service.
• Have excellent analytical skills, this is required for problem analysis and problem solving.
• Call center employees must enjoy helping people, have a tactful manner and have a good memory. Having to recall details, policies and procedures are part of any fast paced call center job.
• Person who pays attention to detail.
• A team player who adapts well to any situation with a high level of stress tolerance
• A positive attitude and the ability to be pleasant but firm are crucial.
• The ability to multitask. The job can be incredibly fast paced and requires the candidate to have great keyboarding skills and the ability to use several computer programs at once, while dealing with customers on the phone.
• High energy, resilience, and excellent time management skills will be very important for any one with call center work aspirations
• A person who takes the initiative to deal with various situations based on a case by case judgement.

Job Description

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

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KEMSA Manager Internal Audit, Systems Developers and Regional Customer Service Officer Jobs in Kenya

The Kenya Medical Supplies Agency (KEMSA) is a State Corporation established in 2000 with the mandate to Procure, Warehouse and Distribute medical commodities to over 5,000 public health facilities countrywide.

The Agency wishes to recruit competent staff to fill existing vacancies in various departments as outlined below:

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