Techno Brain Head of Delivery, Managed Services Job in Kenya

Techno Brain, an ISO 9001: 2008 certified & CMMI Level 3 Company, is Africa’s leading custom software application provider. Techno Brain offers innovative software solutions to Government, NGO, and large Private organizations. Due to the recent expansions Techno Brain seeks to recruit:

Head of Delivery, Managed Services

Roles & Responsibilities

The role will require the candidate to provide leadership/mentorship role to Infrastructure/ Managed Services – Delivery Team in day to day project delivery.Drive the architecture, build, test with an aim to meet and excel customer needs, as well as internal needs, such as working closely with the Sr. leadership team and achieve operational parameters.Coordinate with all OEM partners/technical and services heads to ensure all around communication around current and expected projects.Proactive approach, planning and documentation prior to project roll-out for instance staffing and recruitments, spares, mobilize resources for any upcoming projects Hire, train and grow the Delivery team Work closely with BDMs, Account Managers and Country GM’s to understand customer expectations on technical responses on tenders, and strategise delivery Take ownership of delivery team and their key performance parameters to drive the operating margin of the accounts that fall under the Horizontal.Conceive, assess and develop the technology vision for the HorizontalDesign and implement frameworks for performance optimization, scalability, security, reusability for delivery excellence and customer delightResponsible for establishing operating procedures, work assignments, planning, and all project management activities across the horizontal.The role would also need to closely work with Practice Heads/ GM Sales in building competency building and complete responsibility & ownership for Delivery excellence in the respective technology practice area.Overall 15 years+ experience in the ICT industry with a minimum 8 years+ of experience on delivery management for recognised OEMs like Hp, IBM, Oracle, Cisco etc managing multiple large accounts.Qualification: Engineering/ Computer science- graduate/post graduate from a reputed InstitutionOEM certifications are mandatory to determine technical know-how of the candidateIndustry certifications like ITIL, PMP will add weightage Experience at customer site as onsite delivery manager or experience as Technology Practice Head / Delivery Head for Horizontal or Industry verticalsExperience of managing multiple customers across AfricaEnsure efficient project management with SLA based deliveryMulti vendor/OEM Program management experience Experience (should have handled large enterprise accounts)Well-versed with Infrastructure quality management processesAny leadership initiatives assumed Corporate level or at any SBU/vertical/functional level, with a proven successGood Networking across the IndustryProven people leadershipOutstanding communication skills, both oral and written, and both technical and non- technical, and the ability to work with a diverse group of individuals in a professional and service-oriented mannerManage multiple mid-sized projects in a fast-paced, results-oriented environment. Work collaboratively with business and technical partners to meet project objectives. Be responsible for effectively managing all project deliverables throughout the various project phases. Develop detailed project plans and schedules and manage each accordingly. Execute projects on-time and on-budget with allocated resources. Effectively communicate information between the business and technical teams. Handle: hiring, training, placement & performance reviews of delivery team members. Design and implement processes and reporting system.Assist business development teams in pre-sales activity like product presentations, proposal preparation etc.  If you meet the above requirements please email your CV to Attn: Rose Karinjah - rwkarinjah@technobrainltd.com by August 30th 2013 indicating your current and expected remuneration.Late applications will not be considered.

Techno Brain Managed Services & Infra Delivery Technical Manager Job in Nairobi Kenya

Techno Brain, an ISO 9001: 2008 certified & CMMI Level 3 Company, is Africa’s leading custom software application provider. Techno Brain offers innovative software solutions to Government, NGO, and large Private organizations. Due to the recent expansions Techno Brain seeks to recruit:

Position: Technical Manager – Managed Services & Infra Delivery

Responsibility:         
Be the champion and technical lead for all Technical ProjectsManage the Technical Support functionsDevelop Technical capacity, working closely with the Leadership TeamPlan, oversee and co-ordinate installations of technical projects involving ICT infrastructure and Managed Services projectsProvide relevant technical information to operations staff to enable proper installation, operation and maintenance of Technical Equipment, Systems and Processes for customer projectsManage the generation and preservation of company Intellectual Property, including archiving/storage of designs, documentation of know-how and general maintenance of the department’s IP portfolio.Provide product support and other technical support to operational functions in the most efficient manner for all concerned Maintain a clear view at all times of the R&D and Technical Support past and forecast technical and financial performance (both deliverables and spend)Improve the effectiveness of the department’s internal systems; increasing efficiency and reducing administrative overheadAttract, retain and motivate technical staff to improve the department’s performance Report regularly on key aspects of the business, in accordance with routine and ad-hoc reporting requirements Facilitate the building and improvement of technical skill including training, certification geared towards the department’s goalsParticipate in sales support and partner initiativesPerform effort estimates for ICT projectsAttend departmental meetings and season/project de-briefs as requiredResponsible for ensuring compliance with all relevant partner, industry and regulatory regimes including Certifications, Codes, Ethics & Documentation.10 years’ experience in the ICT industry with a minimum 8 years of experience in Technical ManagementEngineering/ Computer science- graduate/post graduate from a reputable institutionOEM certifications: Advanced Microsoft, HP, IBM, Cisco certifications mandatoryAll-rounder ICT experience and certifications will be added advantageIndustry certifications like ITIL, PMP will be added advantage Experience in building and managing technical teamsExperience in managing customer projectsWell-versed in Infrastructure quality management processesDesired skills: Project Management, Experience in multiple implementations, etc.

If you meet the above requirements please email your CV to Attn: Rose Karinjah rwkarinjah@technobrainltd.com quoting the Job Title in the Subject line by August 30th 2013 indicating your current and expected remuneration.

Late applications will not be considered.

Transparency International Service Delivery (Water and Education) Programme Officer Job in Nairobi Kenya

Vacancy: Programme Officer – Service Delivery (Water and Education)
Transparency International–Kenya (TI-Kenya) is a not-for-profit organization founded in 1999 in Kenya with the aim of developing a transparent and corruption free society through good governance and social justice initiatives. TI-Kenya is one of the autonomous chapters of the global Transparency International movement that are all bound by a common vision of a corruption-free world. TI-Kenya is currently implementing programmes with the objectives of: strengthening governance in targeted institutions; developing effective policy and legislative environment; and, strengthening the capacity of the public to recognize and fight corruption. TI-Kenya’s 2012-2017 strategic plan identified water and education sectors for its interventions. It is in this regard that TI-Kenya wishes to recruit a Programme Officer for its service delivery sub-programme (water and education).
Overall Purpose of the Job: To develop and implement interventions geared towards promoting transparency, accountability, integrity and, generally good governance, in the water and education sectors by strengthening governance in targeted water and education public institutions; developing effective policy and legislative environment in the water and education sectors; and, strengthening the
capacity of the public to recognize and fight corruption in the water and education sectors.
The Programme Officer will work under the supervision of the Programme Coordinator - Citizen Demand and will be responsible for providing support for the delivery of the targets of the water and education sub-programme within the Citizen Demand Programme. In these duties, the Programme Officer will be responsible for ensuring that activities are executed in the stipulated timeframes and standards.
 Provide advice and technical support to governance institutions in the water and education sector in
Kenya, donors and partner NGOs on strategy, policy, implementation and monitoring of citizen demand programmes.a) Ensuring that contracts, grants, project/programme design and implementation are in line with TI Kenya policies and procedures. Supporting the orderly operation of the programme, in line with
established procedures and within established budgets including:Coordinate, manage and promote TI-Kenya water and education sub-programmes/projects in collaboration with other TI Kenya staff.Oversee and coordinate all aspects of the water and education sub-programme including conceptualization of projects/activities, staffing and resource mobilisation.Ensure that technical programme documents relating to water and education are fully reviewed, discussed and appropriately disseminated. This task includes support to research, data collection and report writing.Design and implement outreach initiatives on good governance and corruption prevention targeting all relevant stakeholders.Work with the communication team to produce Information, Education and Communication (IEC) materials on governance in the water and education sub-programme and overall publicity of TI Kenya’s work.In liaison with the Research Officer, facilitate research on governance in the water and education sectors in Kenya.Ensure that activities are implemented and reporting done in a timely and cost effective mannerAssist in developing the programme’s strategic plan and budget as well as outlining key activities to be undertaken.Assist in the development and implementation of strategies that would promote systemic, legal, administrative and institutional change to strengthen the fight against corruption and effective public service delivery in the water and education sectors.Providing technical support to project partners in the development of sound water and education programmes, and their design, implementation, monitoring and evaluation;Providing technical support to partners in the development of national policies/legislationb)  Managing projects and partners’ and service contracts, including, inter alia:Support the identification and recruitment of qualified service providers and staff.Ensure efficient and proper filing systems and coordinate other information management systems relating to water and education sub-programme;Monitoring of expenditures, ensuring that partner inputs are properly accounted for and arrangements for payment of recurrent and other expenditures are timely;3. Strategic Development - Develop/design and implement a water and education intervention strategy for TI-Kenya that promotes the overall goals of the organization, i.e institutions that are efficient and deliver quality services and a society that upholds and promotes integrity.Define priorities and objectives of the water and education sub-programme;Ensure synergies between the water and education sub-programme and other TI Kenya programmes.Provide support to the Programme Coordinator in the development and review of the Citizen Demand programme and TI Kenya overall strategic plan implementation.Analyze existing laws and those being proposed, policies, academic papers, case law and comparative studies in other jurisdictions that relate to water and education in Kenya and continuously design and implement advocacy measures that would lead to reduction of risks of corruption and misappropriation of resources in the sectors ; promote responsive, effective and coordinated county service delivery; strengthen structures of oversight and accountability mechanisms in the water and education sector at national and county governments; and, establish effective mechanisms of public participation in water and education governance processes, especially the marginalised and minority groups;Gathering and analyzing information on regional and international best practices, adapting the same and sharing knowledge to support the growth of devolved governance and extractive industries;4.  Coordination/External RelationshipsMaintain constructive working relations with the government, civil society, multilateral agencies and other partners and stakeholders to share experiences, promote and mainstream transparencyMaintain collaborative programmes and relationships with partner organizations to promote transparency and accountability in the water and education sector;Supporting capacity-building of partner institutions in the water and education sector;Provide technical support to project partners in the development of sound policies for transparent and accountability initiatives in the water and education sectors;5.  Good Practice and Institution LearningProviding technical support for the development of structured opportunities to facilitate internal and partner learning for decision-making and influencing practiceProvide technical support for the development of structured opportunities of institutional learning including project reviews, monitoring and evaluation, highlighting success stories and lessons learnt and development of best practices.6.  Resource Mobilisation/Budget managementDevelop appropriate fundraising strategies as well as sustainable alternative revenue sourcesIdentify and secure funding for the water and education sub-programme in accordance with budgetary projectionsTracking programme expenditure against budgets7.  Reporting - Preparing and/or contributing to development of quality and timely activity and periodic narrative and financial reporting to different partners and stakeholders.
8.  Performing such other job-related duties as may be assigned from time to time by the Coordinator or management.
 Hold a graduate degree in a relevant social science discipline.At least five (3) years of proven experience with: the coordination of citizen related programmes; in particular in terms of capacity building and the development of community based initiatives;Participatory, community-based approaches; community dissemination strategies;Proposal writing and financial reportingExperience in research and knowledge of research methodologyInformation analysis and report writing.Familiarity with concepts of sustainable development, social and economic rights, good governance and policy makinga solid understanding of the environment in which TI-Kenya operates; commitment to and understanding of TI-Kenya’s mission, vision and objectivesextensive knowledge of Kenya’s governance institutions and their decision-making proceduresfamiliarity with processes of institutional capacity strengtheningwilling to undertake regular field and other external visits and interact with different stakeholdersexcellent written and verbal communication skills in English and Kiswahili.highly organised and detail oriented; able to prioritise and produce work of consistently high standard;Leadership qualities and team management skills.Strong networking skillsInterested and qualified candidates are requested to submit one document as an attachment (combining the application letter and CV with at least three professional referees) by email on/before close of business on 12th July 2013 to: hr@tikenya.org
Please include the job title: Programme Officer, Service Delivery as the subject of your email applications. Do not attach your testimonials or certificates.
Only shortlisted candidates will be contacted.

MTN Business Kenya Service Delivery Team Leader Job in Nairobi

MTN Business Kenya Limited has grown to become one of the leading providers of corporate communications having modern and reliable network infrastructure in the region.
We wish to urgently identify highly competent, proactive and self driven individual to fill the following position which is based in Nairobi, Kenya.

Reporting to the Service Delivery and Strategic Projects Manager, the ideal candidate will be responsible for managing the Customer Service Team by ensuring delivery of first class, professional and high quality of customer service to all MTN Business customers.

The incumbent will have the mandate of: Inducting, developing and supporting the team to ensure resolution of enquiries, complaints and requests for services at the earliest possible opportunity.Responsible for day to day running of the helpdesk, developing work/shift schedules, coordinating handover notes, ensuring efficient  and optimum service provision and providing  administrative support across the hours of operation.Managing and collaborating with third party suppliers in ensuring that their performance and provision of services and quality is in line with our standards and expectations.Implementing and managing customer and suppliers Service Level Agreements for availability and delivery.Facilitating total account management in collaboration with other arms of the business.Managing the helpdesk call process and capture all activities into the Client Relationship Management (CRM) system.Implementing and managing service delivery matrices.Coordinating performance appraisals and leave plans for the team.Managing all escalations from the helpdesk, incident tracking, communication resolution of the faults and building service relationship with customers and conducting service reviews for customers. Preparing incident and operational reports.Knowledge, skills and ability required: Bachelor’s degree in Information Technology/Computer Science or Engineering related field such as Electrical Engineering.At least 4 years’ experience of managing a Service Desk, two years’ with supervisory experience within a contact centre environment,Excellent knowledge of Networks and Internet troubleshooting, exposure to Information technology standards I.e. ITIL and  ISO will  be  an  added  advantage Excellent interpersonal, people management and analytical skills.Experience in managing and maintaining client relationships.Demonstrable good written and verbal communication skills. Precision, reliability, dynamism and flexibility. Interested candidates who meet requirements for the above positions may send their applications and detailed CV, including your qualifications, experience, present position and current remuneration.
The forwarding e-mail and cover letter must clearly indicate the job title on the subject line.
Send your application to hr@mtnbusiness.co.ke by 21st June 2013, before 5:00pm East African time.
MTN Business Kenya reserves the right to accept or reject any application. Only short-listed candidates will be contacted.