Position: Technical Manager – Managed Services & Infra Delivery
Be the champion and technical lead for all Technical ProjectsManage the Technical Support functionsDevelop Technical capacity, working closely with the Leadership TeamPlan, oversee and co-ordinate installations of technical projects involving ICT infrastructure and Managed Services projectsProvide relevant technical information to operations staff to enable proper installation, operation and maintenance of Technical Equipment, Systems and Processes for customer projectsManage the generation and preservation of company Intellectual Property, including archiving/storage of designs, documentation of know-how and general maintenance of the department’s IP portfolio.Provide product support and other technical support to operational functions in the most efficient manner for all concerned Maintain a clear view at all times of the R&D and Technical Support past and forecast technical and financial performance (both deliverables and spend)Improve the effectiveness of the department’s internal systems; increasing efficiency and reducing administrative overheadAttract, retain and motivate technical staff to improve the department’s performance Report regularly on key aspects of the business, in accordance with routine and ad-hoc reporting requirements Facilitate the building and improvement of technical skill including training, certification geared towards the department’s goalsParticipate in sales support and partner initiativesPerform effort estimates for ICT projectsAttend departmental meetings and season/project de-briefs as requiredResponsible for ensuring compliance with all relevant partner, industry and regulatory regimes including Certifications, Codes, Ethics & Documentation.10 years’ experience in the ICT industry with a minimum 8 years of experience in Technical ManagementEngineering/ Computer science- graduate/post graduate from a reputable institutionOEM certifications: Advanced Microsoft, HP, IBM, Cisco certifications mandatoryAll-rounder ICT experience and certifications will be added advantageIndustry certifications like ITIL, PMP will be added advantage Experience in building and managing technical teamsExperience in managing customer projectsWell-versed in Infrastructure quality management processesDesired skills: Project Management, Experience in multiple implementations, etc.
If you meet the above requirements please email your CV to Attn: Rose Karinjah rwkarinjah@technobrainltd.com quoting the Job Title in the Subject line by August 30th 2013 indicating your current and expected remuneration.