Nuru International Community Economic Development (CED) Fellow Career in Kenya

Overview:

Nuru’s Community Economic Development (CED) Fellow will be using and maintaining information systems to manage performance and operations of a rural microcredit and savings program serving two to three thousand clients in remote, agricultural communities.

The fundamental role of the CED Fellow is to ensure that field operations preserve the integrity and efficacy of the program’s microfinance model, including direct management of data, reporting, and CED staff, as well as supervision of the delivery of rural financial services and training.

Fellows are expected to have formal analytical and quantitative skills and field experience in microfinance.

Specific Responsibilities:

• Effectively manage microfinance operations in order to deliver high quality training and services to community members, while ensuring loan portfolio and all lending activities comply with Nuru CED microfinance model guidelines and performance expectations.
• Maintain and develop Nuru’s information systems, including basic bookkeeping, Mifos MIS and reporting suite, and integration of reporting needs for operational and accounting systems.
• Ensure the CED Program is operationally and financially sustainable and scalable, including efficient management of program budget.
• Achieve pre-determined seasonal goals.
• Technical training of the CED Program team, empowering local leaders in the CED Program to continuously take more ownership of the program.
• Oversee and further develop financial trainings for individuals, groups, and staff.
• Improve implementation of CED interventions to meet the needs of Nuru’s members.
• Assess and develop Nuru CED’s mobile banking services.
• Implement monitoring tools and processes to evaluate impact of the CED Program.
• Refine existing program metrics to improve accuracy in its reflection of the community poverty level and operational effectiveness.
• Recruit new members and scale to new communities within the CED Program expansion framework.

Specific Skills and Attributes (in addition to the General Requirements for the Nuru Fellows Program):

• Bachelors degree in Business, Finance, or International Development; MBA preferred.
• Experience working with management information systems (experience with Mifos MIS strongly preferred).
• Formal data management experience, solid quantitative skills, and advanced level experience with Excel.
• At least 2 years operational field experience in microfinance organization (rural credit cooperatives or microsavings and microcredit institutions preferred). Masters degree in a related field or 2-3 years relevant experience in data management can be substituted for less microfinance field experience.
• Minimum 2 years of project management, preferably in an international setting.
• Prior experience living and working in the developing world strongly preferred.
• High commitment to organization’s mission and theory of change.
• Strong leadership, management and team building experience
• Ability to do crisis management and rapid, innovative problem solving
• Effective crisis management and rapid, innovative problem solving in uncertain environments.

Application Process:

If you are interested in this position, please submit your resume/CV and cover letter to jobs@nuruinternational.org.

Please outline how your skills and experience meet the qualifications of the position, and include how you heard about this opportunity.

Please check our Fellows Program Overview at www.nuruinternational.org/fellows for more information.

Application Deadline: Please submit your application as soon as possible; we hire on a rolling basis. Deadline for all applications is November 15, 2011. 

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Program Manager Career in Kenya - Nuru International Community Economic Development (CED)

Nuru’s Community Economic Development (CED) Program Manager is experienced in operational and performance management of rural microcredit and savings programs serving one to two thousand clients in remote, agricultural communities.

The fundamental role of the CED Program Manager is to ensure that field operations preserve the integrity and efficacy of the program’s microfinance model, including direct management of CED staff, data and reporting, and supervision of the delivery of rural financial services and training.

The program manager is expected to have formal analytical and quantitative skills, professional project management experience, and a background in effective team management.

To view this information go to: www.nuruinternational.org/takeaction/jobsvolunteer.html.

Specific Responsibilities:

• Effectively manage microfinance operations in order to deliver high quality training and services to community members, while ensuring loan portfolio and all lending activities comply with Nuru CED microfinance model guidelines and performance expectations.
• Maintain and develop Nuru’s information systems, including basic bookkeeping, Mifos MIS and reporting suite, and integration of reporting needs for operational and accounting systems.
• Ensure the CED Program is operationally and financially sustainable and scalable, including efficient management of program budget.
• Achieve pre-determined seasonal goals.
• Train and mentor the CED Program team, empowering local leaders in the CED Program to continuously take more ownership of the program.
• Oversee and further develop financial trainings for individuals, groups, and staff.
• Improve implementation of CED interventions to meet the needs of Nuru’s members.
• Assess and develop Nuru CED’s mobile banking services.
• Implement monitoring tools and processes to evaluate impact of the CED Program.
• Refine existing program metrics to improve accuracy in its reflection of the community poverty level and operational effectiveness.
• Recruit new members and scale to new communities within the CED Program expansion framework.

Specific Skills and Attributes:

• Bachelors degree in Business, Finance, or International Development, MBA preferred.
• At least 2 years operational field experience in microfinance (rural credit cooperatives or microsavings and microcredit institutions preferred).
• Minimum 2 years of project management, preferably in an international setting.
• Experience setting up and maintaining information systems (experience with Mifos MIS strongly preferred).
• Formal data management experience, solid quantitative skills, and advanced level experience with Excel.
• Prior experience living and working in the developing world.
• High commitment to organization’s mission and theory of change.
• Strong leadership and team building experience.
• Effective crisis management and rapid, innovative problem solving in uncertain environments.

If you are interested in this position, please submit your resume/CV and cover letter to jobs@nuruinternational.org.

Please outline how your skills and experience meet the qualifications of the position, and include how you heard about this opportunity.

Closing date: 01 Dec 2011 

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Knowledge Transfer Center Account Manager –Training Job in Kenya

Knowledge Transfer Center is a leading provider of internationally recognized ICT & Technology related business training, delivered in partnerships with leading global technology vendors and service delivery partners.

At KTC, we don't offer acceptable educational experiences but cutting edge interactive educational adventures that elevate our students knowledge level in a capacity that is both inspiring and transformational.

Due to rapid expansion, we are seeking results oriented, highly motivated and enthusiastic individuals to fill the following vacant position;

Account Manager –Training
KTC/KE/AM/2011

The Account Manager will be charged with creation, development and successful closure of training opportunities for the Knowledge Transfer Centre

This position reports to the Business Development Manager-KTC with the following duties and responsibilities:

• Developing account plans and sales strategies that ensure attainment of company sales goals and profitability.
• Developing a solid sales funnel of training opportunities
• Developing and maintaining of a comprehensive client database
• Responsibility for creating new accounts, establishing training requirements and following up on leads given by other cross functional teams.
• Providing timely, accurate, competitive pricing on all trainings packages, while striving to maintain maximum profit margin.
• Creating and conducting competitive proposal presentations and RFP responses.
• Liaising with the Marketing department to ensure regular distribution of client publications and updating of course materials.
• Working closely with vendors and partners to pursue client leads and new products training as well as keeping abreast with their strategy plans and market trends.
• Preparation of regular sales reports as required.

The Candidate should have:

• A Bachelor’s degree in a business or IT related field
• As a mandatory requirement, an understanding of IT products available in the region (Cisco, Juniper, Oracle, Sun and others).
• At least 3 years of experience (IT sales)
• A competitive desire to produce and succeed with a proven track record of meeting or exceeding sales and profit targets

For the above position, you require to be a good communicator, strong willed and with well developed presentation skills. You are also required to be a self starter and passionate about selling.

If you posses the above qualities, please post your CV onto our careers page on our website: www.sevenseastech.com or email your CV to talent@ktc-africa.com by 9th September 2011 

 

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WASH Project Coordinator Job in Somalia Putland - Polish Humanitarian Action

Polish Humanitarian Action is a non-governmental organization established on 1994.

We concentrate mainly on ensuring sustainable and stable development of regions suffering the consequences of war or natural disasters. Our interventions (of both humanitarian and development character) have been carried out in 43 countries till now. They are mainly focusing on the WASH, Food Security and Educational sector.

The most important strategic objective of our organization is to combat poverty by ensuring the observance of inalienable human rights. We act for the right of access to water and sanitation, right of access to education, right of access to food, right to live in decent conditions, right to protection of life and health during natural disasters and armed conflicts.

For more information please refer to www.pah.org.pl

General information:

Organization: Polish Humanitarian Action

Position: WASH Project Coordinator

Location: Somalia Putland

Job term: Permanent/Full-time

General job description:

Responsible for efficient, effective, and successful implementation of all project activities according to agreed work plans, including:

• monitoring, evaluating and reporting
• financial coordination
• administrative coordination
• local staff management
• representing the organization before local authorities, international donor agencies etc.

Job Requirements:

• University degree (esp. in WatSan or Engineering will be an asset)
• At least 2 years previous work experience in a development, emergency or post-conflict setting in WatSan interventions
• Strong project management skills
• Ability to work independently, with minimum supervision
• Experience in representing the organization before local authorities as well as international donor agencies
• Fluent written and spoken English
• Proficiency in Excel and Word
• Strong communication and presentation skills
• Ability to work under pressure and to meet deadlines
• Strong negotiation and interpersonal skills, and flexibility in cultural and organizational terms
• Driving license

If you are interested in applying for this position, please send your resume and cover letter to: justyna.jablonska@pah.org.pl and kindly quote “Project Coordinator/Somalia” in the subject line.

Please indicate your salary expectations in the cover letter.

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PA / Administrator Job vacancy in Kisumu

Administrator / PA needed urgently.

Location: Kisumu.

Qualification: BBA with bias in administration.

Salary: Negotiable

Send cv to: vacancy@ojtos-group.com

 

 

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Drivers and Marketers Jobs at Stereomax Media GroupKenya

Drivers

2 Positions

BCE Class

At least 5 years experience

Certificate of good conduct

Valid driving license

Long distance truck driving experience

Marketing Officer

2 positions

Professional in Marketing

Evidence of being well networked

Evidence of a successful marketing career being in Media Industry will be an added advantage

Diploma or degree in marketing/PR or related field

strong communication skills with ability to persuade client

Energy and passion to achieve sales targets

Email: admin@stereomaxmedia.co.ke

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Research & Writing Job vacancy Advertisement

Category: Research & Writing

Location: Nairobi, Kenya

Pay: Ksh150 per page or more according to work complexity

Excellent academic writers with knowledge in writing reports, essays, term papers and research papers with knowledge in all referencing styles.

Description: The job is home based so one has the freedom to choose the hours they want to work.

Qualifications

• Any University degree or diploma
• Excellent English
• Knowledge of the different referencing styles i.e. APA, MLA, Chicago-turabian and Harvard referencing styles
• The ability to stick to strict deadlines and work under no supervision.
• Writing experience of more that 6 months
• Internet and computer access at home
• Clear understanding of the term PLAGIARISM.

Any interested person may send his/her CV and two samples of his/her previous writings to writing.felly@gmail.com

Preferable applicants - ladies.

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Job Vacancy in Nairobi Kenya - Hub Manager

Job Title: Hub Manager

Location: Nairobi

Closing Date: Open Until Filled

Summary

Our client is a Business Membership Organization. Registered in Kenya in 2008 as a company limited by guarantee, our client is non-profit making and endeavours to become the voice of women in socio-economic issues.

The association is a growing network of business women who have come together to grow and excel both as individuals and entrepreneurs. Its vision is to be the leading women’s association in Kenya and its mission is empowering women in business to grow and excel.

Our client seeks to hire a Hub Manager to implement programmes funded by its principal partner, Vital Voices Global Partnership.

The Hub Manager will play a critical role in the overall operating structure of the company and the ABWN.

S/he will serve as the link between the company and Vital Voices Global Partnership and is responsible for four major areas of the program:

Primary Responsibilities

1. Event Planning and Management

• Oversee and execute all administrative and organizational tasks associated with events and activities comprising Vital Voices Global Partnership sub-grant program, one of which (the Corporate Ambassadors Program) will feature US/International speakers.
• Tasks include idea generation; planning; speaker selection and support; venue selection and booking; event management logistics; marketing and promotion; PR/media management; program development; handouts and collateral; presentation support; invitations; event registration and tracking and event follow-up.
• Work with Vital Voices on identification of topics and content for events where a Corporate Ambassador will participate; work directly with speaker, if necessary, to ensure that speaker remarks/presentation are on target. While the Hubs are not responsible for international travel arrangements for US/International speakers, they should support the needs of the speaker while he/she is on the ground in the Hub country.
• Create a 12 month calendar of planned hub events, including date, time, topic, speakers, location, format and number of attendees. Provide updates and changes as they happen.
• Maintain database of participants, members, guests, dignitaries and media.

2. Communications

• Maintain regular and open lines of communication with Network Hub leadership and other Network Hubs by regularly participating on the Network Portal, sharing event reports and content with other Hubs, and participating in monthly webinars.
• Contribute to quarterly Network newsletter.
• Create/edit press releases for Hub events.
• Monitor media and analysis and provide “clipping service” of articles and links to coverage of Network Hub events and activities.
• Conduct quarterly member survey and provide results to Vital Voices
• Regularly solicit stories from association members that reflect the impact of their involvement in the association has had on them personally and professionally (at least 1 per month).
• Develop promotional materials for Hub events

3. Reporting

• Maintain accurate financial records and documents evidencing sub-grant program expenditures.
• Submit timely reports using templates provided:
• An article for the quarterly Africa BWN Newsletter, Hub Highlights, detailing Hub activities
• Quarterly reports that include progress against objectives, budget comparisons (actual vs. planned), activity summary, impact stories
• Conduct baseline and impact surveys to program participants and report results
• Upon achievement of milestones, submit report to obtain additional grant funding
• Final report at end of grant period

4. Participation in Africa Businesswomen’s Network Activities

• Attend relevant training programs offered to Hubs for personal and professional development (e.g., webinar training sessions and discussions)
• Manage or support the association’s work in capacity building, specifically the use of the Self-Assessment diagnostic tool, and follow-on gap analysis, prioritization and action planning
• Actively participate in new initiatives or programs of the Network (e.g., input on Portal development, Network sustainability)
• Attend 1-2 regional Network Hub meetings/year

Skills and Requirements

• Holder of a Bachelors Degree
• Project Management Skills
• Communication & Interpersonal Skills
• Practical experience in use of relevant MS Office applications.
• 2-3 years work experience in a comparable position
• Analytical skills
• Technical skills to effectively manage and perform the Secretariat’s activities in a manner that consistently produce high quality of service.
• Excellent Writing Skills
• Recruit, Maintain and retain highly productive personnel.

How to Apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to send their applications with a detailed CV, names and contacts of 3 referees, current telephone number and email address, to recruiter@personnelresource.com.

Only short listed candidates will be contacted.

“Personnel Resource is an equal opportunity employer”

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Job Vacancy in Thika Kenya - College Principal

Our client, an institution based in Thika with over 400 students is looking forward to hiring a College Principal.

Duties and Responsibilities

• Effective supervision of implementation of the college curriculum
• Initiating and maintaining focused development on the institution
• Management of Financial and Human Resources in conjunction with the board.
• Initiating new teaching and learning programmes in the institution.
• Facilitation and provision of value-based education in the Institution.
• Preparation for upgrading of present programs and coordinating new courses within the institution.
• Fundraising for various college activities

Qualifications and Competencies

• A professionally qualified university Graduate. Post graduate qualification will be an added advantage
• A mature person aged 32 years and above
• Must have served as Principal or Deputy Principal of a college.
• Ability to supervise, guide, assess lectures as well as setting and moderating examinations
• Ability to initiate, source and execute new courses and programs

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title on the email subject to jobs@staff-kenya.com

Please indicate current or last salary.

The Recruiting Manager
Corporate staffing Services
Suite 3, 13th Floor, Development house,
Moi Avenue, Nairobi.

Via email to: jobs@staff-kenya.com

N.B: We do not charge any fee for receiving your CV in our database no for interviewing.

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Network Administrator Job at Safaricom Kenya

We are pleased to announce the following vacancy within Technical & IT Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Network Administrator
Ref: TIT_NA _ SEPTEMBER 2011

Reporting to the Principal Network Administrator the holder of the position will be responsible for providing technical expertise and support to the business in the field of local and wide are network administration and design.

Key Responsibilities

• Respond to support calls on telephone, data and call centre issues;
• Monitor, administer and maintain voice network security and countermeasures for availability and safety;
• Review with users and various stakeholders voice network traffic, performance and quality of service provided by network;
• Install, configure and upgrade the internal network and data centre infrastructure for effective use;
• Advice on the voice communication requirements of installed and planned voice network (Nortel) information systems;
• Carry out surveys to establish voice network (PABX) connection requirements;
• Maintain systems standards and procedures on the network;
• Provide input and expertise in project that require IT network infrastructure;
• Use network management tools to investigate, diagnose and resolve voice network problems within service Level agreement with different stakeholders;
• Respond to support issues and connectivity incidents for Safaricom’s Corporate LAN’s troubleshooting and IP Addressing and connectivity across the company;
• Documentation of EPABX network design hardware and software inventory.

Minimum Requirement

• Degree in Computer Science, Maths or Physics from a recognised university;
• Certified CISCO engineer;
• 1 - 2 years experience in networks, managing a network of 200 + users;
• Formal professional training or work experience in networking and communications technologies;
• Knowledge of a networking environment;
• Demonstrates knowledge of CISCO IOS and proficiency in a wide range of networking LAN/WAN products and technologies;
• Good working Knowledge of server and back office products as well as front end operating systems;
• Advanced MS Office Knowledge;
• Excellent analytical skills and detail orientated;
• Good communication and Interpersonal skills;
• Ability to learn and understand new processes / system enhancements quickly.

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

Deadline for application is Monday the 12th September 2011.

The Senior Talent Acquisition Manager
Safaricom Ltd
Nairobi.

Via email to: hr@safaricom.co.ke

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Safaricom jobs Senior Engineer - RAN Support Job in Kisumu Kenya

We are pleased to announce the following vacancy in the Western Region Network Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Senior Engineer - RAN Support

Ref: TECHNICAL_SERS_SEPTEMBER 2011

Reporting to the Senior Manager RAN support and Transmission planning, the holder of the position will be responsible for second line support for RAN elements, troubleshooting and resolving all faults and failures and liaising with the equipment vendors on all escalated faults and failures.

The holder shall also be responsible for the implementation of network capacity upgrades, software upgrades, major configuration changes and acceptance testing of new technologies and products related to the new services introduced to the network.

Key Responsibilities

• Troubleshooting and resolution of faults and failures on the RAN system;
• Analysis of performance KPIs and log files and propose corrective measures to improve the network performance and prevent the potential risks to service provision;
• Offer technical support to engineers in the faulting and maintenance process for RAN elements;
• Perform software upgrades and the loading of software patches on network elements;
• Perform the commissioning, integration and acceptance of new products and services into the network.

Minimum requirements

• Degree in electrical engineering or electric science with an emphasis in radio communication;
• 3 years experience in telecommunication with 1 year minimum in GSM hands on experience in RAN Configuration;
• Good knowledge of GSM, WCDMA basics and WCDMA radio system;
• Knowledge in teletraffic is an added advantage.

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is Monday the 12th September 2011

Note: This position is located in the Western Region of Kenya - Kisumu (Kiboswa Area).

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via email to: hr@safaricom.co.ke

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Construction Supervisor Job in Dadaab - GOAL Kenya NGO

Job title: Construction Supervisor

Supervisor: Field Project Manager

Location: Daadab

General Description of the Role

The Construction supervisor will oversee the full construction of houses to the identified beneficiaries within the areas of operation

Duties/Responsibilities

• Coordinating field operations within the areas of implementation
• To liaise with the Construction assistants and establish a team of artisans to carry out construction within the areas of operation
• Work closely with the construction assistants to enhance smooth distribution of shelter material to beneficiaries
• To monitor and ensure all materials are effectively used by the beneficiaries
• Coordinate all the artisans and the assistant supervisors to enhance harmony and good working relations
• Evaluate shelter construction and recommend any constructive measures to ensure beneficiary satisfaction
• Work closely with community shelter committees to assist in the project implementation at the grassroots levels
• Monitor material usage to ensure all tools provided are put to good use
• Facilitating and hiring of local artisans to assist the vulnerable in shelter construction together with the Distribution Manager
• Liaise with the Field office to ensure all Shelter kits are constructed within the specified model and design.
• Working closely with the Project Manager to effectively implement the program goals and within the donor time frame.
• Maintain effective working relationships with the benefiting community, the Provincial Administration and other implementing agencies.
• Ensure each hired artisan puts up a standard Shelter as recommended in the model upon which payment is recommend to the artisan for all the shelters constructed

Competencies

• Certificate in secondary education
• Experience in construction in an NGO set up, previous work experience in Daadab camp an added advantage
• Proficiency in Computer Operations
• Good understanding of English and Kiswahili
• Highly motivated and with a desire to work with local communities;
• Ability to work with culturally diverse groups of people;
• The individual should be willing to work for long hours
• Honesty and accountability is a must.

To apply for the above position, please send your CV (maximum THREE pages—any more will be rejected) listing three reference including your last direct supervisor and salary expectation to Human Resources Manager GOAL Kenya, PO Box 66242-00800, Nairobi, or by email to keapplications@ke.goal.ie Please put the job title of the position for which you are applying in the subject line of the email.

The closing date for all applications is Friday 9th September 2011. Due to the urgency of the position; CVs will be shortlisted on ongoing basis. Only shortlisted applicants will be contacted and responded to after interviews. No phone calls, please

GOAL is an equal opportunity employer, qualified male and female applicants are encouraged to apply.

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Driver NGO Job in Dadaab - GOAL Kenya

Job title: Driver

Supervisor: Field Project Manager

Location: Daadab

General Description of the Role

Summary:

Under the supervision of the Field Project Manager, the Driver will provide transport to GOAL projects staff in Daadab Camp. He or she will be in-charge of all driving functions and activities for the assigned field sites

Duties & Responsibilities:

• Ensure the safe transportation of authorized personnel in the Project and any supplies or property of GOAL is carried in a secure manner.
• Provide transport in support of different project activities, as required by the Project manager
• Clean and check the vehicle before use and report to the Project Manager any faults or problems with the vehicle.
• Ensure that all tools and equipment provided for in the vehicle are kept safely and available in the car. The incumbent will be required to account for any loss of these tools and equipment.
• To document all vehicles trips/journeys in the log book at the start and completion of a trip.
• Ensure security of vehicle keys when not in use.
• Respond to the instructions of the mechanic in relation to the care, maintenance and repair issues relating to the assigned vehicle.
• In the event of an accident involving a vehicle under the driver’s care, the driver is required to prepare a full incident report, which is then presented to the Project Manager.
• Where a driver has skills as a mechanic, he will be required to assist the Workshop Supervisor in carrying out maintenance to GOAL vehicles, as agreed with the Transport Supervisor.
• To provide logistical support to the Project Manager and ensure effective and efficient use of vehicles.
• Any other duties as requested by the Supervisor

Competencies

• Class BCE clean and valid driving license, Form IV/O- Level education supplemented with relevant upgrading courses.
• 3 years Driving experience preferably with an NGO, previous experience in Daadab an added advantage.
• A valid Certificate of Good Conduct
• Good practical mechanical knowledge
• Good command of English and Kiswahili
• Highly motivated and with a desire to work with local communities;
• Ability to work with culturally diverse groups of people;
• The individual should be willing to work for long hours
• Honesty and accountability is a must.

To apply for the above position, please send your CV (maximum THREE pages—any more will be rejected) listing three reference including your last direct supervisor and salary expectation to The Human Resources Manager GOAL Kenya, PO Box 66242-00800, Nairobi, or by email to keapplications@ke.goal.ie

Please put the job title of the position for which you are applying in the subject line of the email.

The closing date for all applications is Friday 9th September 2011. Due to the urgency of the position; CVs will be shortlisted on ongoing basis. Only shortlisted applicants will be contacted and responded to after interviews. No phone calls, please

GOAL is an equal opportunity employer, qualified male and female applicants are encouraged to apply.

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NGO Job in Dadaab GOAL Kenya - Logistics Officer

Job title: Logistics Officer

Supervisor: Field Project Manager

Location: Daadab

General Description of the Role

Under the supervision of the Project Manager, the Logistics Officer will be responsible for provision of effective and efficient Logistical Support through implementation of proper Logistics policies and procedures to the Project in Daadab.

Major Responsibilities

• Ensure that procurement is done in a cost effective manner, transparent and that it meets the international standards and norms of procurement.
• Ensure that all procurement in the Project is carried out according to GOAL rules and that the Project gets value for money.
• Ensure that all procurement by the Project meets the donor regulations
• Ensure that all assets are physically labeled and assets are added to the asset register.
• Ensure assets in each location are updated and carry out monthly spot checks along with finance or project representative.
• Maintain the inventory records and ensure they are accurate and up to date.
• Liaise with Project manager and the Nairobi office on contracts for suppliers and services and ensure the same are executed in a timely manner.
• Organize for delivery schedules into the warehouse with the suppliers and ensure fairness to all.
• Ensure all GOAL Assets are recorded on the Asset management System at point of purchase.
• Ensure that the procurement paper trail at field level is closed off by handover of all documentation to Finance department.
• Submit all relevant reports to the Operations Manager and Project Manager in a timely manner. These will include including High Value Requirements Schedule and Purchasing Proposals
• Receive all incoming supplies and ensure correct quantities, quality and correct documentation.
• Issue out stock items for onward delivery to the beneficiaries and ensure proper documentation.
• In charge of health, safety and security for the Daadab office checking for fire,, electrical and working environment safety checks in every 3 months and carrying out security check every week.
• Maintain effective working relationships with the benefiting community, the Provincial Administration and other implementing agencies.
• Liaise with other implementing agencies and Provincial Administration on all matters related to safety and security in the camp.
• Oversee any maintenance and repair works within the field offices.

Qualifications

• Diploma level with a professional qualification in Logistics/Procurement preferably CIPS with at least 3 years work experience.
• Previous experience as Logistic Officer, knowledge in humanitarian logistics (stocking, transporting, quality controlling) and security management
• Computer literacy in Microsoft systems and its applications such as Word, Excel and Outlook.
• General understanding of accounting principles.
• Strong organizational skills and ability to lead and plan effectively.
• Good communication skills
• Flexibility and willingness to work odd and long hours.
• Highly motivated and with a desire to work with local communities;
• Ability to work with culturally diverse groups of people;
• Honesty and accountability is a must.

To apply for the above position, please send your CV (maximum THREE pages—any more will be rejected) listing three reference including your last direct supervisor and salary expectation to

Human Resources Manager
GOAL Kenya,
P.O Box 66242-00800,
Nairobi, Physical location

or by email to keapplications@ke.goal.ie

Please put the job title of the position for which you are applying in the subject line of the email.

The closing date for all applications is Monday 12th September 2011. Due to the urgency of the position; CVs will be shortlisted on ongoing basis. Only shortlisted applicants will be contacted and responded to after interviews. No phone calls, please

GOAL is an equal opportunity employer, qualified male and female applicants are encouraged to apply.

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Project Coordinator Job Vacancy in IRC kenya

The International Rescue Committee (IRC) in Kenya serves vulnerable populations in the Turkana region and refugees in the Kakuma, Dadaab camps and in the Eastleigh, Nairobi.

The IRC implements programs in the areas of comprehensive primary health care, nutrition, protection, peace building, sanitation and hygiene and HIV/AIDS and prevention and response to gender based violence issues.

Applications are invited for the position of:

Girls Empowered By Microfranchise (GEM)
Project Co-ordinator
(Re-Advertised)

IRC Kenya is currently looking for a GEM Project Coordinator who will be based in Eastleigh and report directly to the Urban Program Coordinator.

The position will be responsible for overseeing the implementation of the Nike Foundation funded GEM project, including planning, coordination, and monitoring functions as well as partner oversight.

For a detailed Job Description and person specification, send an email to: IRCEastleighJobs@rescue.org

All interested candidates are requested to submit a cover letter and an updated CV (Do Not attach Certificates) to the following email address: HRKenya@rescue.org by 14th September, 2011.

IRC is an equal opportunity employer

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Partner - Transaction Advisory Services Job opportunity in Kenya

Job Ref. MN 5040

Our client, one of Kenya’s leading professional services firms focused on providing assurance, tax and advisory services, wishes to recruit a Partner who will be in charge of the Transaction Advisory Services line of business.

The Transaction Advisory Services team works with a wide range of clients to help them make better and more informed decisions about how they strategically manage capital and transactions in a changing world.

The key objective of the business line is to help businesses drive competitive advantage by proactively managing their capital agenda which determines how they strategically raise, invest, preserve and optimize their capital.

This position will be based in Nairobi and will oversee teams based in a cluster of several countries in Eastern Africa.

The Partner role will entail providing overall leadership to a team of highly dedicated professionals to respond to the client’s capital agenda, ensuring that the team is highly motivated and actively participating in business development initiatives.

Job Profile

• Driving cross border and cross service line collaboration and working including teaming across borders to develop the client base/market share and grow revenue for the business line.
• Interacting with key client executives and engaging them on their capital agenda issues and where appropriate, the full spectrum of the firm’s knowledge and collateral.
• Building the team to attract and develop the best people by proactively participating in reinforcing and strengthening the coaching culture and demonstrating visible leadership through regular staff engagement.
• Overseeing the efficient and effective execution of engagements including but not limited to managing the team to full capacity and profitability.
• Delivering quality by serving the right clients and consistently adhering to quality and risk management requirements including maintaining technical and professional standards.

Person Profile

• Masters degree preferably in a business related field from a recognised university.
• Membership in a professional accounting and or financial analysis association (s).
• Over fifteen years work experience with a minimum of five years at executive management level in a professional services firm or investment bank.
• Minimum of ten years experience in lead transaction advisory coupled with vast expertise in mergers and acquisitions, capital and debt advisory, project finance, restructuring, due diligence reviews, valuations and financial modelling.
• Knowledge of the East African market.
• Ability to grow and sustain revenue of the business line.
• Ability to sustain long term client relationships.
• Ability to identify, pursue, win and manage priority engagements across borders.
• Ability to coach and mentor to build and develop the team and support a culture of continuous learning and feedback.
• Effective networking and negotiation skills.
• Strong interpersonal,relationship building and communication skills.

If you have the requisite qualifications, skills, experience and the passion to lead an already established business line with a high potential for growth send your application including a detailed curriculum vitae and day time telephone.

Our client is an equal opportunities employer and friends or relatives of qualified East Africans in the diaspora may draw their attention to this very high profile position.

The position provides an opportunity for an attractive financial reward and career development.

Please also summarize yourself as follows:

• Job Ref. No.
• Your Name
• Current/Past Salary: Year 2010 p.m / Year 2011 p.m
• Year 2011 Benefits: If house, state market rent, If car state cc.

Send your application by hand, courier, post or email so as to reach us by 12 Noon 16th September 2011. Limit email to maximum 3 pages A4 size CV and no attachments. Mark Job Ref. No. on top left of the envelope.

Send to:

Executive Selection Division,
Manpower Services (K) Ltd,
3rd Floor, Landmark Plaza,
Directly Opposite Nairobi Hospital Entrance,
P.O. Box 50736-00200, Nairobi.

Email: recruit@manpowerkenya.com.

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Workshop Manager Job in Achelis Kenya

Candidates should be a holder of either a degree or higher national diploma in Electrical / Mechanical engineering or its equivalent.

Minimum 5 years in the management of an outfit servicing and repair of industrial plant, construction, lifting equipment and power generators.

Must be a hands on professional.

Applications and detailed CV must reach the undersigned by the close of business on

The Human Resources Manager,
P.O. Box 30378 (00100)
Nairobi

Or emailed to careers.achelis@gmail.com

Only shortlisted candidate will be contacted 12th September, 2011

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Deputy Chief Registrar of the Judiciary Kenyan Job Vacancy (Re-Advertised)

Republic of Kenya

Judicial Service Commission

Re-Advertisement

Vacancy in the Office of Deputy Chief Registrar of the Judiciary

The Judicial Service Commission of Kenya invites applications from qualified persons for the following position in the Judiciary:-

Deputy Chief Registrar of the Judiciary

1 Post

Ref: V/No. 6/2011

Terms of Service: Permanent and Pensionable

Period of service: Retirement at the age of 60 years with an election to retire on attaining the age of 50 years

Functions:

The Deputy Chief Registrar will discharge the following functions:-

(a) Deputize the Chief Registrar of the Judiciary;

(b) Be responsible to the Chief Registrar in the exercise of the duties assigned to him or her.

Requirements for Appointment:

For appointment to the position of the Deputy Chief Registrar, the applicants must possess the following qualifications:

(a) be an advocate of the High Court of Kenya and has since:-

(i) attained the qualifications of a High Court Judge; or

(ii) attained at least ten (10) years’ as a professionally qualified magistrate; or

(iii) attained at least ten (10) years’ experience as a distinguished academic and legal practitioner
or such experience in other relevant legal field; or

(iv) held the qualifications mentioned in paragraphs (i) to (iii) for a period, amounting in aggregate, to ten years.

(b) Has demonstrated competence in the performance of administrative duties for not less than five years.

(c) Have a high moral character, integrity and impartiality.

(In addition to the above qualifications, the applicants must demonstrate a high degree of professional competence, communication skills, fairness, good temperament, making of good judgments in both legal and life experiences and commitment to public and community service.)

Interested and qualified persons are requested to make their applications by forwarding the following:-

(1) A letter of application

(2) A detailed and updated curriculum vitae summarizing the applicant’s bio-data including, background information, (such as community service, financial discipline, pro bono activity, involvement as a party in litigation and involvement in political activity including any financial contribution to any political party/parties and criminal record) legal/professional engagement for the last five (5) years, three (3) professional referees and two (2) character references who can verify and comment on the applicant’s past and present employment.

(3) Completed Application for Employment Forms in triplicate - JSC 2A(for public officers) or JSC 2 (for other applicants)

(4) Five (5) samples of any writings by the applicant, including but not limited to judgments, advocacy submissions in courts, scholarly writings or any legal publications that the applicant has authored.

(5) The applicant’s three recent coloured passport size photographs.

(6) Declaration of income and liabilities as at the time of making the application, using the prescribed forms (The Declaration of Income, Assets and Liabilities Form JSC 2b) . For those who are in Government employment, attach copies of returns of declaration of income and liabilities and for those in private practice attach income tax returns, for the last three (3) years.

(7) Certified copies of testimonials and professional certificates and academic transcripts.

(Applicants are required to forward eleven (11) copies of documents listed in item 4 to 7 above as well as a soft copy).

To:

The Secretary
Judicial Service Commission
P.O. Box 30041 – 00100 Nairobi
E-mail: jscsecretariat@judiciary.go.ke

So as to reach the Commission within a period of twenty one (21) days from the date of this advertisement.

The JSC 2A and JSC 2 Forms and the Declaration of Income and Assets Forms are available free of charge at the Commission’s Secretary/Chief Registrar’s Chambers, Room No. 10 at the High Court Building, Nairobi during office hours.

The Forms can also be downloaded from the Judiciary’s Website - www.judiciary.go.ke

Only shortlisted and successful candidates will be contacted.

Canvassing in any form will lead to automatic disqualification.

The Judicial Service Commission is an Equal Opportunity Employer and selects candidates on merit, through fair and open competition, from the widest range of eligible candidates.

Hon. Justice Dr. Willy M. Mutunga, SC,
Chairman,
Judicial Service Commission.

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Chief Internal Auditor and Risk Manager Jobs in Kenindia Assurance Kenya

Kenindia Assurance Company Limited, one of the largest composite insurers in the East and Central African region is planning to recruit for the positions of Chief Internal Auditor and Risk Manager.

Candidates are expected to have professional attitude, analytical mind, positive attitude with enthusiasm and zeal to contribute to the organizational growth and achievement of goals besides the following qualifications:

Minimum Qualifications for Chief Internal Auditor

• Bachelor’s Degree in business administration, commerce, accounting, finance or economics.
• Those with Masters degree in Accounting or Finance will be given preference.
• Must be a qualified ACII, AIII or Dip. IIK and a member of the relevant professional body.
• Anyone pursuing these professional qualifications will also be considered.
• Professional accounting qualification such as CPA (K), ACCA, ACA is a must.
• Minimum ten (10) years relevant professional experience in the areas of accounting and audit in large and reputable organisations with strong internal control frameworks and computerized accounting systems, preferably in insurance companies.
• Must be comfortable working in a computerized business environment with the required proficiency in computerized accounting, underwriting, claims management and record keeping systems.
• Knowledge of spreadsheet, word processing and presentation applications are needed
• Minimum age 35 years.

Minimum Qualifications for Risk Manager

• Bachelor’s Degree in the field of engineering or postgraduate degree in Management or equivalent qualifications.
• Must be qualified ACI1, Aill or Dip. IlK and a member of the relevant professional body.
• Anyone pursuing these professional qualifications will also be considered.
• Minimum 5 years relevant professional experience in the insurance industry or in the manufacturing / commercial organisation with exposure to Risk Management.
• Must be comfortable working in a computerized business environment and have good presentation skills and an analytical mind.
• Minimum age 35 years.

You should send your detailed CV (with two photographs) stating full details of qualifications and areas of work experience along with the current and expected remuneration in a sealed envelope on or before September, 2011 to the following address:

HR Department, (To the attention of Ms. Laura)
Kenindia Assurance Company Ltd.
8th Floor, Kenindia House, Loita Street,
P.O. Box 44372 00100,
Nairobi

Please note that only those candidates short listed for interview will be contacted.

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Nursing Job in Dadaab Kenya - MSF Switzerland NGO job

Nurse – Supervision of 1 Health Post (nutrition activities)

MSF Switzerland (MSFCH) is a humanitarian medical organization providing emergency medical aid to populations in need.

Currently, MSF-CH has vacant post(s) and wishes to recruit suitable candidate as Nurse for the supervision of one Health Post for the nutrition activities

This position is opened for Kenyan.

Function Nurse for supervision of one Health post

Starting date: September 2011

Location: Dagahaley, Dadaab - Kenya

Main responsibilities:

• Ensure the supervision of the medical staff and the quality of the health care provided
• Ensure the supervision of the medical activities
• Follow up of the medical staff

Recruitment criteria:

• Nursing diploma
• Previous experience as supervisor demanded
• Somali language demanded
• Flexible and autonomous

Application:

Please send your letter of motivation mentioning on the envelope “Technical Ass. (Water distribution)” to:

Field Administrator
MSF Switzerland
P.O.Box 25091,00603
Dagahaley, Dadaab

Deadline for applications: September 4, 2011

Only short listed candidates will be contacted and the applications are not returnable

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Production Supervisor Job in Orion East Africa Kenya

Orion East Africa Ltd is a manufacturing company specializing in plant health products for both local and export markets. The company has been operational in Kenya for more than 22 years and has now expanded into Environmental Management and Input Financing.

Orion East Africa is looking for a hands-on and motivated team player to take up the position of a Production Supervisor. The role holder will drive production excellence to ensure a continuous high quality supply of New and existing Products.

The incumbent must possess a unique blend of formulation prowess and must enjoy spending time in the production floor to understand the problems and find innovative solutions.

Key Responsibilities

• Managing the entire product formulation activities.
• Establish a profound understanding of the science of products and process.
• Develop appropriate Qualitative and Quantitative Formula (QQF) for the Products in Question.

Other Responsibilities

• Formulate new Biological plant health products.
• Oversee production operations including safety standards maintenance, SOPs.
• Develop extractions, purification and standardization methods for active compounds.
• Formulate chemistry, powders, liquids and reverse engineering competitor products.
• Develop and oversee Q/A and standardization protocols.

Requirements

• Capable product chemist (Higher Diploma Level)
• Strong analytical skills (Chemistry, Pharmacology and Plant Science)
• Ability to handle Rotary Evaporators, Super Critical C02.
• At least 2 years hands on experience in the paint industry
• An Effective Communicator, Team Player & Motivator
• One with a mature and realistic approach towards job related assignments
• Ability to lead a production team

If you meet the above requirements, please send your application and detailed CV including current contacts of three referees to:

Director Human Resource & Administration
Orion East Africa Ltd,
P.O. Box 10170 – 00100,
Nairobi, Kenya

Application Closing Date: 23rd September 2011

Only shortlisted candidates will be contacted.

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Secretary Job in Buru Buru Girls Secondary School Nairobi Kenya

Buru Buru Girls Secondary School seeks to fill the position of Secretary.

Qualifications

• K.C.S.E C+ and above
• Working experience in MS - Word and MS - Excel. A diploma in IT and Shorthand will be an added advantage.
• Secretarial studies and office practice certificate from a recognized Institution offered by KNEC Level III.
• A course on Human Resource or any other related course.
• Experience - 5 years and above. Those who have worked in a School office have an added advantage.

All Applications to be sent through e-mail buruburugirls@yahoo.com

Applications to be received latest 6th September, 2011.

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Monitoring & Evaluation and HR & Administration Jobs in East Africa

Our client, a national focal point for trade development and promotion activities within the East African region, COMESA, and external markets, is seeking to recruit dynamic and visionary talents with exceptional leadership and change management skills in the following positions.

Manager, Product Development

General Scope of the Job:

The Manager, Product Development will facilitate effective product development among producers. He /She will be responsible for developing product roadmaps that ensures development and testing of high quality, high value products/ services that can be successfully marketed to consumers.

Key Responsibilities:

• Coordinate and undertake supply surveys and implement sectoral interventions.
• Develop and implement product design and development programs.
• Undertake product studies and implement recommended interventions e.g.: Initiate and coordinate sector specific dissemination workshops/seminars.
• Secretary to specific sector panels and in charge of developing the sector positional papers in liaison with the relevant stakeholders.
• Interface closely with the exporting community and establish programs for adaptation of existing/new products in a specific sector to meet international market requirements.
• Carry out export readiness checks to establish the state of preparedness of clients and qualify enterprises for export marketing;
• Provide or arrange for technical assistance in product design and costing;

Qualification and experience

• The ideal candidate must be a senior manager with at least seven (7) years experience in export trade development and promotion.
• Candidates must be in possession of a Masters Degree in Business Administration, Economics or other related discipline.
• Knowledge of the agricultural, manufacturing, commercial craft and services sectors is essential.
• An excellent appreciation of common computer applications is desirable.

Assistant Manager, Small and Medium Enterprise Development

General Scope of the Job

The Assistant Manager Small and Medium Enterprise Development will be responsible for mainstreaming SMEs into the export sector, champion market-led product development among exporters to facilitate effective organization and participation in export market development activities.

Key Responsibilities:

• Develop and implement SME support programs with special emphasis to disadvantaged groups including women and youths
• Undertake diagnostic studies and supply surveys to establish the country’s capacity for export business
• Develop and implement product design and development programmes for improved export competitiveness.
• Carry out export readiness checks to establish the state of preparedness of clients to take advantage of market opportunities
• Facilitate SMEs in developing export marketing plans for effective penetration into the export markets.
• Establish mechanism for export coaching for SMEs through smart networks

Qualification and experience

• The ideal candidate must have at least seven (7) years experience in SME development and trade promotion.
• Candidates must be in possession of a Degree in Business Administration, Economics or other related discipline.
• Knowledge of the agricultural, manufacturing, commercial craft and services sectors is essential.
• An excellent appreciation of common computer applications is desirable.

Assistant Manager Monitoring and Evaluation

General Scope of the Job:

The Assistant Manager Monitoring and Evaluation will be responsible for the operation of the Monitoring and Evaluation system at management level.

Key Responsibilities

• Revising the Council activities hierarchy and log frame matrix (activities, processes, inputs, outputs, outcomes and impact.
• Determining information needs of management, government, implementing partners, the cooperating institutions and funding agencies
• Reviewing existing social and economic data for the activities areas to assess if it can provide good baseline data for impact evaluation, identifying gaps to be filled
• Designing the format and procedures for operational monitoring
• Reviewing existing M&E and management information systems of implementing partners and identifying where support is needed
• Reviewing monitoring reports to assess interim impacts and identify causes of potential bottlenecks in implementation
• Undertaking and facilitating others to implement the M&E plan, regularly revising and updating performance questions, indicators, methods, format and analytical processes

Qualification and experience

• Degree statistics/econometrics or relevant discipline
• At least three years of experience in participatory assessment and monitoring, data processing or analysis and computer experience, training, facilitation and communication skills, and M&E design experience.
• Ability to organize and train office staff
• Good contextual knowledge of local issues, community priorities, government priorities, social and cultural constraints and realities.

Assistant Manager, Human Resources and Administration

General Scope of the Job

To ensure sound human resources and administrative systems are in place for smooth, efficient and effective delivery of service

Key Responsibilities

• Manage staff relationships and reinforce internal synergy to enhance performance.
• Source and develop talent to respond to company needs.
• Undertake competency modelling to satisfy evolving organizational capabilities.
• Undertake O & M and human resource planning to meet operational requirements.
• Manage labour relations for industrial harmony.
• Implement Health and Safety standards to ensure compliance with statutory requirements.
• Administer staff benefits and welfare matters to boost staff motivation levels.
• Manage security and office services to facilitate company operations.
• Effect employee separation procedures i.e. dismissals, retirement and resignation to safeguard Council and employee interests.

Qualification and experience required

• Degree in Social Sciences,
• Higher Diploma in Human Resource Management, IHRM (K),
• At least 7 years in Human Resource Management in a large reputable institution
• Good communication, negotiation, counselling, interpersonal and people management skills

Executive Selection Services
Federation of Kenya Employers
Waajiri House, Argwings Kodhek Rd, Milimani
P.O Box 48311 – 00100 Nairobi, Kenya
Email ess@fke-kenya.org
www.fke-kenya.org

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WASH Officer and Admin Assistant Jobs in Food for the Hungry NGO Kenya

FH / Kenya (Food for the Hungry, Kenya) a Christian Development and relief agency seeks to fill in the following vacant positions at their Marsabit office:

Job Title: WASH Officer

Department: Health and Nutrition

Reports To: Nutrition Coordinatorr

Contract Duration: September 2011 – 30th June 2012

Closing Date: 8th September 2011

Duties and Responsibilities

• Identify WASH gaps and develop proposals for recovery operations
• Work closely with the community members to identify training needs
• Develop training and capacity building modules in collaboration with other project staff as well as other stakeholders.
• Organize and carry out community training activities
• Prepare relevant reports as required including compilation of success stories and development of knowledge sharing information.
• Link the H1N1 components of Health and Nutrition to WASH program.

Qualifications

• A strong Christian committed to serving the poor in full agreement with FH’s foundation and beliefs as expressed in our Vision, Mission and Values.
• Must be a holder of BSc degree in Water and Environmental Engineering, Public Health, Environmental Science or its equivalent from a reputable institution.
• A minimum of 3 years working in community based WASH program in an NGO set up.
• Practical knowledge in design of community WASH systems.
• Excellent report writing skills.
• Good computer skills with hands on experience
• Should possess a motorbike rider’s license with 3 years experience.

Job Title: Admin Assistant

Department: Health and Nutrition

Reports To: Nutrition Coordinator

Contract duration: September 2011 – 30th June 2012

Closing Date: 8th September 2011

Duties and Responsibilities

• To assist in provision of administrative and logistical support to team members.
• To coordinate and maintain records for staff, office space, telephones and office keys.
• Receive and vet all incoming calls before transferring them to relevant persons. Your will also be expected to make telephone calls for the Health and Nutrition team as required.
• Perform general clerical duties including but not limited to photocopying, faxing, emailing and filling.
• Handle documents such as invoices, memos letters etc.
• Arrange to repair of and maintenance of office equipment.
• Collect and maintain inventory of office equipment and supplies
• Make travel arrangements for the staff

Requirements and Qualifications

Qualifications

• A strong Christian committed to serving the poor in full agreement with FH’s foundation and beliefs as expressed in our Vision, Mission and Values.
• Must be a holder of Diploma in Administration or its equivalent from a reputable institution.
• Should possess a high level of organizational and management skills with at least two years relevant experience.
• Should posses good interpersonal and communication skills
• Demonstrated competencies in MS packages (Word, Excel, PowerPoint)
• Treats people of all cultures and faiths with dignity and respect.
• Manages time wisely and works diligently on assigned responsibilities.

Interested and qualified candidates should send their applications, updated CV with three referees and day telephone contacts to:

Human Resources Manager,
P.O Box 14978 - 00800
Nairobi

or email address hr_fhkenya@fh.org

NB: Only short listed candidates will be contacted

These are urgent positions and short listing will be done on first received basis.

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Selling Strategy and Skills Course - Preferred Personnel Africa Ltd & BTL Consulting Ltd

Invest in your future with Preferred Personnel Africa Ltd & BTL Consulting Ltd

Be the best salesperson you can be.

Preferred Personnel Africa & BTL Consulting Ltd are offering a limited opportunity to select candidates to get ahead of the competition.

This customized course will help you realize your untapped potential and hone your skills, strategies and techniques.

This Selling Strategy and Skills Course will ensure that you become a creative thinking, problem solving, and financially aware sales person who closes the deal every time.

Who Is Eligible for the Course?

• Anyone selling anything
• Fresh graduates looking to get a head start

What Will You Gain From the Course?

• Understanding the role of the sales person
• How to identify your customers needs
• Negotiation skills
• How to make the right first impression
• Relationship management skills
• Selling steps
• How to sell effectively every time.

Venue: Preferred Personnel Africa

Date: Starting September 2011

Time: 08.30 – 16.30 Hours

Your Investment: Ksh. 5,000/= inclusive of two teas & lunch

This is a very highly subsidized course that leads to joining the Preferred Personnel Outsource team.

To see if you qualify for this exciting opportunity please send your CV with updated contact details to outsource@preferredpersonnel.co.ke.

www.preferredpersonnel.co.ke / www.btl-consulting.com

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Customer Care Training - Preferred Personnel Africa

The Customer Is Always Right?

Get yourself ahead of the pack with Preferred Personnel Africa Ltd

Preferred Personnel Africa is proud to bring you this limited opportunity to separate yourself from the pack by giving you skills to make you an excellent customer care professional.

In today’s business environment everyone deals with customers from the top to the bottom of any organization.

Being excellent at customer care is easier than you think and we at Preferred Personnel will give you the best skills, strategies and techniques to ensure that you can create a unique customer care experience no matter your job or industry.

Who Is Eligible for the Course?

• If you talk to people then you want to take this course

What Will You Gain From the Course?

• You and your team; it comes from the inside
• Understanding Your Customers' Points Of View, Unhappy Customers
• Building Rapport With Your Customers
• Hearing And Listening, Talking without words
• Customer Care On The Telephone
• Setting Customer Service Standards
• Building Relationships not Sales
• Writing to your Customers
• Assertion without aggression,

Venue: Preferred Personnel Africa

Date: Starting September 2011

Time: 08.30 – 16.30 Hours

Your Investment: Ksh. 5,000/= inclusive of two teas & lunch

This is a very highly subsidized course that leads to joining the Preferred Personnel Outsource team.

To see if you qualify for this exciting opportunity please send your CV with updated contact details to outsource@preferredpersonnel.co.ke.

Great customer care starts with you.

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