The Role:
Head Receptionist is responsible for maintaining high standards of customer service by implementing service standards
Responsibilities
Managing and overseeing the front office of the Lodge‘Checking in’ and 'Checking out’ of guestsProviding an exceptional level of customer service at all timesBe in control of all reservations, group bookings and enquiries and ensure all are responded to in the relevant timescalesResponsible for taking guest paymentsEnsure that guests are fully aware of the Lodge's policies & procedures.Have a thorough knowledge of all the lodge's computer systems and reservations systemsMaximise room revenue and up-selling at all timesAssist with the allocation of rooms and final checking of guest correspondenceMust have previous experience working to supervisory level within a Hotel Reception role.Will be ambitious, driven and be able to motivate a team of staff.Must have good business acumen.Must have knowledge of Front office computer systemsIf you feel you fit the above role please send your CV to jobs@alternatedoors.co.ke indicating your salary expectations.