Information and Communication Technology (ICT) Manager
The employee will serve as ICT Manager with responsibility for planning and executing all necessary ICT functions including system administration, office management, monitoring the services of contracted service providers as well as ensuring ICT preparedness and support in case of crisis. In addition, the employee acts as ICT help desk and supervises the whole ICT system (e.g. design, development, testing, training, etc.) as well as surge support to all the client field offices under the RSO area of responsibility. The ICT manager will act as back-up for other ICT managers when necessary.
The ICT Manager is responsible, respects the guidelines defined by Headquarters and reports to the line manager (or his/her substitute in case of absence) who will assign duties as appropriate. The ICT Manager will co-operate with all International and National personnel working in client office. Close coordination is also required with Field Offices, Headquarters and ICT Managers working in other Offices and ICT service providers for the region. Close coordination may also be required with the System Administrator where/when necessary.
Place of assignment: the position is based in Nairobi, Kenya, at the Client Regional Support Office
II. Major Duties and Responsibilities
The employee is an integral part of the resource management team with the aim to provide support with a proactive and solution delivery approach to client and the field offices under area of responsibility.
The Admin Section's main objectives are recalled in the office Work Plan. Each employee agrees on his/her objectives with the direct supervisor and keeps record of the list of non- routine tasks assigned and their deadlines (Admin To Do List). To this end, the employee shall attend regular briefs/meeting on planning, task assignment, follow up on deadlines and commitments made, sharing information and reporting on any arising matter.
Analysis of ICT environment and design of LAN structures in the Office and the field offices in the region;Management of the Local Area Network in line with client policies, standards and procedures, LAN configuration and updates;Ensure that Back-up procedures are followed and all data are safe. Three levels of security back-up should be developed and maintained in addition to the one in the server. This includes back-up on client server, at an external hard disk to be stored in client main safe and external back-up to be stored at the client residence;Ensure that the LAN and network equipment (firewall, switch, router…) is properly maintained and follow the security policies developed by clientMaintain high security level of protection and take the necessary measures to mitigate the risk against internal, external, physical and virtual threats and all types of hacks;Proper information about any risk, limitation encountered and solutions proposed. Pro- actively advice on the regular maintenance and possible development of LAN;Set up and maintenance of the cleint local intranet as well as the local network infrastructure;Assist the AFO in supervising the electronic filing structure under the server for arranging file permission (read and modify) and structure revision (new folder/s).Manage and maintain the client server room and all equipment installed; Set up and maintenance of work stations (clients and server) for client Staff; Advice on purchase and installation of hardware and software;Service, repair, clean-up and upgrade of the equipment;Undertake regular technical tests, software upgrades/updates including antivirus;Liaise with suppliers and support companies in requesting goods and services and follow up on the correctness of the payments and respect of warranties and services provided. In case of contract of maintenance, monitor the quality of their services and the frequency of their visit;Ensure the technical maintenance and update of the IT and Communication equipment pool;Damage assessment, clean-up and upgrade of the different IT and communication equipment;Provide advices, recommendations to developers and test client IT tools; Trouble shooting;User support as Help Desk;Maintenance of client tool/databases for internal use of the Operation, Communication and Administration sections.In close collaboration with the Logistic expert and client Headquarters, the ICT manager has to:Act as focal point for advice on purchase and installation;Plan, install and maintain all communication systems as well as the mobile, sat phones, BGANS and V-SAT;Program UHF/VHF radio on EU/ECHO frequencies;Act as focal person with telecommunication service providers on technical issues and support the administration team as well for negotiating as for improving the terms and conditions applicable to client;Maintain and update a list indicating all satellite equipment in use and their data (phone number, ISN, serial number, provider, etc.);Follow-up of external reparation and maintenance of the IT and CommunicationEquipment management.Participate to development of ICT good practice and knowledge management with otherICT managers (webgate, intranet, ICT staff network….)Recommend ICT trainings for users.Supply all the necessary IT & Communication equipment to any newly recruited staff members at the client site including the related training;Liaise with all external suppliers for the purchase and maintenance of all equipment; Manage the IT & Communication equipment pool which includes laptops, radios, satellite phones, etc. Check the working conditions of the equipment as soon as it is returned to the office;Act as a focal point and provide the necessary support related to IT and Telecommunications to all client field offices under area of responsibility and client Headquarters;In charge of receiving the monthly report of the service provider/s contracted in the region to provide ICT assistance and maintenance. A summary of the main issues to report are shared on a monthly basis with the Administrative Coordinator(s) at the client site.Proactive role in enhancing the client logistics/ICT preparedness and support in case of crisis and emergency deployment;In charge of keeping record and stock taking of consumables items like printer toners andICT spare parts;Drafting of administrative and financial notes related to ICT-issues for the client Office (authorisation request (ARA), monthly report/s, etc.);Playing an active role in procurement of administrative property and various kinds of expendable ICT supplies necessary for the smooth functioning of the team by foreseeing needs, proposing solutions and conducting tendering procedures if needed, in close co- operation with the client teamPreparing ICT related purchase orders (after getting necessary quotations and authorisation) in close co-operation with the client;Reception of ICT work / equipment purchased and/or rented;Act as operation initiator for transaction in accordance to the position;Assisting in the ICT induction briefing and welcoming of newly recruited personnel. This task includes also induction training to temporary personnel employed by client and in the field offices under its responsibility;Playing an active role in the preparation and coordination of ICT related issues for a client event and/or a visit (e.g. agenda, training package, briefing package, ICT set up, logistics if necessary, etc.);Acting as a floater and giving surge support to field office and Headquarters if/when requested (e.g. unplanned absence, major crisis, office opening, expansion, etc.);Translating and interpreting, as appropriate;Carrying out any other duties that may reasonable be required to ensure the smooth co- operation of clients work, for example substituting for absent colleagues.In case of planned absence organise proper written handover to the colleagues.
In the absence of other Regional ICT managers, provide basic support to the concerned region;
In the absence of the Logistician, carry out the following tasks:
1. keeping record of the use, maintenance and assignment of the inventory assets allocated to the kit "office in a box" and to the kit/s on a pool use;
2. Supervise and follow-up the use and maintenance of client property and reporting on all changes.
III. Non disclosure of information
Any results or rights, including copyrights and other intellectual or industrial property rights, obtained in performance of the work assigned to the ICT Manager, shall be owned solely by the CLIENT,which may use, publish, assign or transfer them as it sees fit, without geographical or other limitation, except where industrial or intellectual property rights exist prior to the employment contract.
If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to resume@interviewupconsulting.com
