Customer Service / Data Entry
The job-holder will be responsible for standardizing customer service and experience across the company to ensure that the team offers top level, prompt, courteous and efficient service to customers, achieving exhilarating customer experiences.
Qualifications
This person must be able to wears multiple hats and be able to multitask while maintaining excellent organization. Diploma in a business related field.At least 1-3 years’ experience in handling customer Service at a supervisory levelBetween 25-30 years of age.Fluent in English.Strong communication and telephone skills.Ability to discreetly handle confidential informationThis person must process strong computer skillsStrong personal accountability Able to complete tasks with a very high quality of performanceWillingness to work extra hours when necessaryAccuracy of reporting and data base information Develop customer service standards and devise ways to measure and monitor the same.Oversee the achievement and maintenance of agreed customer service levels and standardsCoordinate with other departments to ensure facilitation of service delivery and implement growth strategies.Analyze relevant data to determine customer service outputsIdentify and implement strategies to improve quality of service, productivity and profitabilityCo-ordinate and manage customer service projects and initiativesPlease send in your applications to careers@akl-internation.comQuote Customer Service as the heading.
