Reports to: Commercial Manager
Main Duties:
Conduct in person/phone sales using Bernsoft ticketing software.Organize and distribute “will-call” tickets.Describe venue layouts and seating locations.Call customers to advice of event changes and/or cancellations; as may periodically be required.Respond to customer inquiries with accurate up-to-date information.Provide superior customer service.Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.Strong customer service skills with the ability to resolve customer conflicts, should they arise.Read, write and communicate effectively with co-workers and the general public.Deal professionally, courteously and tactfully with the public and coworkers.Flexibility to work nights, weekends and/or holidays when needed.Light administrative duties.Other duties as assigned.To provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.To provide follow up with customers to ensure customer satisfaction with products and / or services providedTo communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.To work as part of a team to achieve the departmental standards.To work together with other departments and divisions within the organization to identify any process improvements and improve standards, efficiency and profitability.Proven customer service experience.Capability of communicating positively with guests to establish their needs efficiently and courteously.Friendly, courteous phone demeanor.Proficient computer and typing skills.Cash management/POS experience required.Ability to work in a fast paced, ever changing environment.Ability to work alone or as part of a team setting.Previous experience with ticketing software an asset.Dealing with external customers. Liaising with internal departments to bring content acquisition queries to a satisfactory closure.Ensure that the jobs undertaken are carried out within previously approved budgetsWork outside of normal business hours and travel to customer sites will be requiredInterested candidates should send their CVs to work@bernsoft.com on or before Wednesday, July 10th, 2013.Only shortlisted candidates will be contacted.
