Customer Care Executives / Administrators Jobs in Nairobi Kenya

We are a medium sized tours and travel company based in Nairobi specializing in cab services, air ticketing, hotel & camp bookings, corporate events hires, weddings convoys & outrider hires and executive Limousines transfers. Due to our rapid growth, we are looking to recruit result oriented individuals to fill the below positions in our fast growing organization. The successful applicants will start working in January, 2014;-Customer Care Executive / AdministratorJob Scope
Receive calls from current and potential clients.Answer questions about product details, the company and issues with account for the customers.Assist customers with technical issues or operational issues experienced focusing on analyzing and responding to public criticism and customer complaints.Meet Quality Assurance Requirements.Co-ordinate presentationEnsure that customer requested bookings are handled effectively and ensuring clients get a prompt response.Writes and edits company publicity materials and press releases.Gathering information in specific areas and the impact on customers, and forwarding the same to the head of operations.Telesales functions.Handling administrative and procurement duties of the company.Helps in developing overall social media marketing strategies.Maintain external social media sites and consistently updates and controls content and design.Diploma in Business Administration, Sales & Marketing or customer service management.Must be able to handle stress and work odd hours including Saturdays and public Holidays.Must be a well presentable lady of high integrity.Must able work under pressure and observe strict deadlines.Must be above 28 years old with atleast 2-3 years experience in busy customer care environment in Tours & Travel industry.Computer applications knowledge is a MUST.Basic training in Customer Care Service is an added advantage.Interested qualified individuals should submit their Application and detailed CV via E-mail; vacancies@africabstours.com, clearly Quoting the Position Title in the Subject line.Female candidates are highly encouraged to apply for all the positions.Deadline for receiving applications will be on 20/12/2013.Only shortlisted candidates will be contacted for interviews.Canvassing will lead to disqualification.