Marie Stopes Amua Franchisee Coordinator Job in Kenya

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Job Title: Amua Franchisee Coordinator (3 positions)

Reports to: Amua Franchise Manager

Workstation: Nakuru, Kisumu and HomaBay, with frequent field travel in the region

Salary: Kshs. 75,000

Position Objectives:

Provide business management support to the Amua franchisees within the designated region, based from Nakuru, Homa Bay and KisumuCoordinate CHW supervisors to ensure the integrity of  promotional activities according to Amua’s marketing/communication strategy and CHW work plansAssist Clinical Quality and Training activities for all AMUA franchisees within the designated regionFacilitate networking of AMUA with local authorities and partnering organization in the designated regionKey Responsibilities

Regional Supervision

Identify and recommend solutions to problems in the assigned regions that interfere with franchisee business development, clinical quality and any other Amua objectiveAssist in designing and implementing formal franchisee training for the designated regionFacilitate forum for direct exchange with peer groups involved in SRH sector and/or social franchising (as part of the agenda of the Social Franchise Network Association of Kenya  SFNAK)Ensure that each franchisee understand AMUA program, goals and protocols, and act on behalf of MSKInstill a business-minded spirit throughout the AMUA network within the designated region, driven by excellence in customer service, high quality of clinical care and professional health facility managementConduct monthly visits to each franchisee, consisting of a full review of activity and quick business audit (using standard AMUA templates, and auditing client registers)Assist each franchisee with operational and logistics needs (notably drugs, equipment, commodities, etc.)Assist service providers to identify service or product issues, and identify/propose solutionsProvide on-site training and support franchisees to correct non-standard practices, and to ensure appropriate data collection (for reporting to MoH and AMUA/MSK)Compile the business performance section of the monthly reports for each franchise and for the region- using template for AMUA field reportLead the implementation of promotional events (includes Amua Leo) as per the promotion activity planIdentify promotion opportunities for the brand AMUAAssist each franchisee in identifying promotion opportunities to generate service uptake and new clientsMeasure impact of promotional activities in designated regionLiaise with MoPHS/DHMT officials in the region as Amua’s GoK partnersCompile the “promotion activities” section of the monthly reports for each franchise and for the region- using template for AMUA field reportEnsure franchisees adhere to the signed MoU with MSK, notably the clinical quality complianceFacilitate and support clinical audits under supervision of MSK Clinical Quality & training Dpt, and ensure that each franchisee gets audited at least twice per yearAssist the Clinical Quality & Training team in monitoring clinical compliance and quality of franchisesReport clinical complications immediately as they arise to the Clinical Quality and Training team and ensuring proper documentation (Amua incident report)In coordination with the Clinical Quality & Training Dpt, support and coordinate the implementation of  Training in specific areas:

Skills up date in performing BTLs and IUCDsFamily planning counselingInfection prevention techniquesData collection and interpretation for decision makingImproving quality of care (QOC).Client reception and handlingSkills and methods on how to sustain FP servicesAssessing client satisfaction

AMUA franchisees driven by excellence in customer service, high quality of clinical care and professional health facility managementProven performance increase track record for each franchiseProven improvement of clinical standards and qualityProven increase customer satisfactionStrengthened relationship between AMUA and the MoPHS/DHMT in the regionIncreased CYP and SRH services amongst franchisees Increased number of new clients, and increased customer loyalty (cross selling of services)Reports submitted on time all the timeClinical Quality & Training Dpt report satisfaction from support by the Amua Franchisee CoordinatorBSc Business Administration, B Sc in Nursing or equivalent from a recognised university.Experience in community promotion and business management.Training on clinical qualityTraining on Sexual Reproductive Health/ Family PlanningStrong I.T skills.Must be a competent driver3 years experience in community promotion and project coordination.Applications quoting the position title with detailed CVs with contact details of 3 (2 of which should be immediate and former supervisors) referees should be submitted to:
People and Development Dept
pd@mariestopes.or.ke
Marie Stopes Kenya
On or before 10th June 2013
NB: Please clearly indicate on the subject as ‘Franchisee Coordinator Amua’

Marie Stopes Kenya is an equal opportunity Employer