Employment type: Full time
DISTRIBUTION EXECUTIVESJOB TITLE: Distribution Executive
NUMBER OF POSITIONS OPEN: 2
REPORTS TO:
LOCATION: Nairobi, Kenya
CLOSING DATE: Open Until Filled
SUMMARY
Our client is a leading Hardware (tools, building materials, Industrial equipment) and home –ware (garden and home accessories) super store
PRIMARY RESPONSIBILITIES
• Receiving orders from the distributors
• Coordinate dispatches of drivers for pick-ups and deliveries to the local market.
• Verify and keep records of outgoing shipments
• Daily tracing of loads and advising customers on shipment status.
• Proactively check for any potential or actual shipment failures and agree on a solution that will achieve customer satisfaction, maintain and enhance their loyalty to the company
• Ensure customer customs documentation needs are met as precisely as required and customs documents brought back promptly for invoicing
• Provide regular updates to customers in line with the agreed call back times and customers preferred communication channel.
• Follow up within agreed time frames until an appropriate response has been received.
• Work within a team setting to deliver excellent customer service by responding to all received information requests in a timely, complete and professional manner
Skills and Requirements
• Diploma in Clearing and Forwarding is a MUST
• 2 years working experience in a busy freight company
• Must be well versed with sea export documentation and procedures.
• Be computer Literate
• Social skills with sensitivity to customer service.
• Mastery of the English language with excellent verbal and written communication skills.
• Adaptability to work with project deadlines
HOW TO APPLY
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CVs, inclusive of names and contacts of 3 referees, current telephone number and email address by:
Sending CV to: recruiter@personnelresource.com
Only short listed candidates will be contacted. “Personnel Resource is an equal opportunity employer”