Department title: Ringier Customer Service
Reports to: Customer Service Lead
Job Details
Online editing of platformsPerform updates and ensure engagement on all social media platformsIncrease and maintain social media reach on all platformsRepresent the voice of Rupu, Rupushops, Ruputravel and Pigiame on respective social media platformsInteract, respond to and follow up on all queries, comments and issues on all social media platformsEnsure the daily tracking of all sales on Rupu Ensure tracking of all Rupu stock Create customer coupons for all purchases made on RupushopsEnsure the collection and delivery of purchases made on RupushopsEnsure all enquiries made via phone, email and social media are responded to within 1 hour and resolved within 24 hours Take over any duties assignedKey Responsibilities& Result Areas Polite, honest, fun and engaging communication with customers and on all platformsEnsure 50% of all enquiries are responded to within 1 hour (during working hours) and resolved within 24 hoursEnsure social media growth by 15% each quarterWorking Relationships (Internally & Externally)Coordinate deal content and approval with sales representativeForward social media info/trends/feedback to rest of teamDegree in Marketing, Communications or IT Excellent verbal and written communication skillsTeam playerStrong attention to detailPrevious internet work experience Social media affinity, good understandingExperience with social media toolsPersonal and Managerial AttributesSmart, creative and innovativeEye for design and advertising communicationHonest, strong work ethics and integritySelf-disciplined, able to work within deadlines Well-organized; can multi-taskExcellent time-management skillsIn order to be considered for an interview, email your application to recruit@ringier.co.ke by 21st June 2013.