About the client
Our client is seeking to employ an individual to fulfil the role of Senior Tour Operator. The role will be diverse and challenging, with numerous responsibilities, and the position will be overseen by Head of Touring.
Summary of the Role
Our client has a touring department that is rapidly growing. This particular role will answer all direct enquiries, many of which come through repeat clients, as well as their Kenya website, and some of the individual camp and lodge websites that are part of our portfolio.
The role is never predictable, and enquiries have to be answered within an hour of arrival into the inbox. The role needs someone who has excellent local product knowledge, creative thinking, flexibility and exceptional writing skills.
Dedication to the role of obtaining direct business is very important, and swift responses are key to the success of both the department as well as the individuals within it.
They intend to grow the operations department to give touring sufficient support with final documents, vouchering and other paperwork however to begin with the role will include these responsibilities.
Tasks & Responsibilities
The role will include, but not be limited to, the following:
- Responding to direct enquiry emails from:
- Direct client enquiries
- Kenya website enquiries
- Individual camp and lodge website enquiries
- Working with the Marketing Department to create aesthetically pleasing itineraries to send out to client enquiries.
- Working with the costing department to ensure accurate costings for each enquiry are developed quickly, and added to the itinerary proposals.
- Support to Head of Touring
This role requires at least two years experience in tour operations, preferably in Kenya.
The ideal candidate will have broad knowledge of the high end products on offer in East Africa and an understanding of how to up sell enquiries into something more than a standard safari.
Working hours: 08h30 – 17h00 on Monday – Friday & Saturday mornings when required.
Closing date for applications: 31st August 2011
Remittance: On application
If you meet the above requirements send your CV and application letter to info@byappointmentafrica.com.
ONLY short listed candidates will be contacted.