IT Jobs in Kenya - IT Officer

Client Profile: An International educational organization that delivers high-quality education for minimal costs to the impoverished communities.

Job Title: IT Officer

Reporting To: Director of IT

Job Location: Nairobi

Role Overview: to provide quality IT support services to a large and growing team of staff.

Main Tasks and Responsibilities

• Installing and Configuring new IT equipments – Servers, PCs, Laptops, Smart phones, Tablets, Projectors etc
• Coordinating with head of departments on identifying training needs and training users on a one to one or on a group basis on usage of various IT systems or applications
• Carrying out preventive maintenance on various IT equipment and software
• Configuring and troubleshooting network clients
• Capturing all user requests as they come in via phone or email on the incidents management system and ensuring users get updates on the status and progress of their requests

• Maintaining all Company critical hardware– Servers, Routers, Switches, Access points, PCs, UPS, Printers, Projectors, Security cameras, and ensuring that IT equipments have latest updates fixes, and service packs installed
• Liaising with vendors to ensure that company equipment are serviced and maintained as per SLAs and annual schedules.
• Escalating IT calls (Tickets) to administrators and vendors as necessary
• Designing and updating IT policies/procedures on security, configurations, tests, patches, etc
• Perform any other duties as assigned by supervisor

Academic Requirements:

• Bachelor of Science degree in Information Technology or related qualification.
• Diploma holders with IT Certifications are encouraged to apply

Skills and Competences:

• Solid knowledge of Smart Phones, LAN/WAN and WIFI Configurations with experience in routers, switches, internet firewalls and wireless technology.
• Hardware and Software troubleshooting skills.
• Able to work independently and efficiently to meet deadlines
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self motivated, detail-oriented and organized.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Length of Experience:

• Two years experience in Technical IT Support

How to Apply:
Interested, suitable candidates should forward their applications enclosing copies of their detailed CVs to the following address:

Adecco Employment Services
Email: info@adeccokenya.com

Note: Only shortlisted candidates will be contacted.

Deadline Date: 29 June 2011