Career opportunity in Kenya - Support Manager (Schools)

Client Profile: An International educational organization that delivers high-quality education for minimal costs to the impoverished communities.

Job Title: Support Manager (Schools)

Reporting To: Director

Job Location: Nairobi

Role Overview:

The Support Manager is responsible for all the elements of the operations at the school site. These include Marketing & Recruiting New Students, Student Payment Systems, Monitoring instructional delivery by teachers, Personnel Management, Rules & Procedures, Facilities Management and more

Main Tasks and Responsibilities

This is a very hands-on job. Support Managers spend 50-70% of their time in the field visiting the schools. Additionally, the Support Manager is responsible for the following –

• Authorize vendor payments to be made to the schools.
• Resolve issues arising between the Support Officers & School Manager for smooth functioning of the school.
• Constantly evaluate and assess the performance of the school and Support Officers
• Attend parent meetings that are held at the school
• Maintain relationships with the parent reps and the elders within the community
• Ensure motivation of the staff at the school

Support Managers, through their team of Support Officers (and sometimes directly) ensure that the management and monitoring systems and tools that are part of School model are effectively implemented at individual schools both by school managers and teachers.

This position is also critical in providing feedback to the central headquarters on how to improve these systems.

Required Skills and Competencies

• University degree and/or equivalent background, in, Business Administration, Financial Management, Economics, or related fields of operations.
• Knowledge and skills pertaining to Operations, including sales line management, financial, human resource and administration management experience.
• Detailed understanding of supply operations. Franchise or chain management experience in Kenya is a real plus.
• Driven, disciplined, self-motivated, and entrepreneurial.
• Excellent verbal and written communication skills.
• Must be a team player and open to new approaches and ideas.
• Ability to coordinate various operational functions, to analyze and forecast accurately financial requirements, and to plan operations and resource management effectively.
• Thoroughly skilful with project management.
• Proficient in Microsoft Office applications and basic web skills

Experience Required:

• 5 - 7 years experience of relevant professional work experience in operations, management, or education.
• Experience in managing diverse teams.
• Experience in working in very underprivileged communities (slums) is a real plus
• Experience managing projects with many moving pieces, and building and managing teams of people
• Experience implementing detailed systems, processes and rules in the field
• Experience managing businesses in challenging environments.

Other Requirements:

• You are a very process or system-oriented person with an eye for detail
• You have proven that you are capable of motivating, supervising and supporting other managers, being supportive or tough when the situation is appropriate
• You can set goals and targets for your staff
• You have successfully mentored individuals over a long period of time
• You are not afraid of getting your hands dirty
• You function well in a fast-paced informal environment where constant change is the norm and the bar for quality is set high.

How to Apply:

Interested, suitable candidates should forward their applications enclosing copies of their detailed CVs to the following address:

Adecco Employment Services
Email : info@adeccokenya.com

Note: Only shortlisted candidates will be contacted.

Deadline Date: 29 June 2011