Messara Limited Field Customer Service Representatives Jobs in Kenya

Field Customer Service Representatives

Location: Nairobi

Our client, a Household products firm with its Affiliate office in Nairobi, is looking for Customer Service Representatives.

We are looking for candidates with outstanding communication skills, both written and verbal, to provide product and service information as well solutions, to customers.

Roles and Responsibilities

• Assist the Customer Care Center in compiling collaterals, preparation of Client Feedback List and Customer Care Plan.
• Prepare product or service reports by collecting and analyzing customer information
• Maintain customer records by updating account information
• Contributing to team effort by accomplishing related results as required
• Log complaint into the system and ensure they are resolved in a timely and effective manner.
• Communicate timelines for resolving complaint to the client.
• Regular follow up with the relevant HOD’s to ensure complaints are closed in time.
• Visit clients for customer feedback as per the Customer Satisfaction Form.
• Collect Client details, interests and update information.
• Ensure all clients are visited as per the planned schedule.
• Visit all clients wanting to terminate services and aim to maintain a retention rate of 100%.
• Generate cross/up sell leads during Client visits.
• Ensure all contracts are signed as per company policy.
• Visit customers after incident for feedback.
• Take customer feedback on the Technical maintenance/service and installation.

Skills and Competencies

• At least 3 years Experience in customer service in a busy environment
• A passion for Customer Service with outstanding problem solving skills, documentation skills, quality focus, as well as information analysis skills
• Outstanding work ethic (reliable, motivated, professional and ability to work under minimum supervision)
• Ability to handle and resolve customer complaints promptly
• Good report writing skills
• Product and market knowledge skills
• Must be aged below 30 yrs

To apply, send your CV ONLY to messarainc@gmail.com by 1st August 2012, indicating the position applied for as well as the minimum salary expectation on the subject line
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Othaya Mukurweini Water Services Company Jobs in Kenya

Othaya Mukurweini Water Services Company is contracted by Tana Water Services Board to provide water and Sanitation services in Mukurwe-ini and Nyeri South Districts. 

To strengthen our team of staff and leadership, we invite applications from highly competent and experienced individuals who are proactive and self driven to fill the following position within the Company.
 

Area Manager

1 Post
 

Reporting to the Technical Manager, the Area Manager will ensure efficient management and continuous improvement and management of the water distribution system to meet customer needs.
 

The specific duties and responsibilities of the position will include:
 

Responsibilities and Duties

• Supervising the operations and maintenance of the water distribution network and ensuring right staffing
• Ensuring that quality service is provided to customers.
• Ensuring effective and economic utilization of available resources
• Ensuring timely and economic repair of leakages or breakdown in the supply system and reporting any major breakdowns to the Technical Manager
• Monitoring the revenue collection as per the set targets.
• Ensuring timely dispatch of bills to customers.
• Scheduling meter reading, disconnection and reconnection cycle
• Curbing illegal connections
• Participating in budget preparation
• Increasing customer base
• Coordinating customer complaints resolution
• In charge of the area’s transport
• Supervising, motivating, training and appraising staff
• Performing any other duties as may be assigned from time to time.

Qualifications

• BSc or HND in Civil Engineering or water engineering or equivalent
• A minimum of 2 years experience in operation and maintenance of water and sewerage services
• Good communication and interpersonal skills
• Ability to work under pressure and with minimum supervision
• Planning and organizational skills

Interested candidates should forward their applications with updated CVs, copies of academic, professional certificates and testimonials; and names and telephone contacts of three professional referees in envelopes clearly marked “APPLICATION FOR THE POST OF AREA MANAGER” to

The Chairman,
Othaya Mukurweini Water Services Company,
P. O. Box 482-10106,
Othaya
 

Applications should be received not later than 21st September 2012.
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Operations Manager and Finance & Administration Manager for Abt Associates Chief of Party (COP), Jobs in Kenya

Abt Associates, a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development, seeks qualified candidates for a potential Indoor Residual Spraying (IRS) project to achieve the President’s Malaria Initiative (PMI) targets in Kenya. Brief descriptions and qualification requirements for key positions are listed below. All positions are contingent on program award. 

To be considered for any position, an applicant must submit his/her CV and an application letter that provides details of the applicant’s specific qualifications for the desired position to:
 

Kenya_IRSjobs@abtassoc.com
 

In the subject line of the email, write the title of the position for which you are applying. 

If you wish to apply for more than one position, please submit separate applications for each position. 

Applications that do not follow these instructions, or that do not meet the stated minimum qualification requirements, will not be considered. 

All applications should be submitted by 24 August 2012; later applications may not be considered.
 

Chief of Party (COP)

Manages and supervises the successful implementation of the IRS project in Kenya, and acts as the primary liaison between the project and USAID and the Government of Kenya. 

The COP has responsibility for the strategic direction, and technical leadership to produce project results, as well as overall management of the operational, financial and administrative aspects of the project to assure that the full potential of the contract is realized in Kenya through the promotion of high quality work and
internal control. 

Qualification requirements: 

• Master’s degree in public health or other related field or Bachelor’s degree with at least 10 years of additional relevant experience; 
• extensive experience in the management of malaria and health related programs in developing countries, preferably in Africa for more than 10 years; 
• at least 5 years of demonstrated experience in the leadership and management of a complex national project and USAID experience. 
• Must be fluent in English.

Operations Manager 

Provides organizational and logistical management for the project’s IRS operations. as well as capacity building and local skills transfer activities. 

Oversees management of warehouses and stores, community mobilization activities, and tracks progress against spray campaign targets and timelines. 

Qualification requirements:  

• A Master’s degree in public health, entomology, tropical diseases, or other related areas or a Bachelor’s degree with at least 5 years of additional relevant experience; 
• at least 5 years of demonstrated experience in designing and implementing IRS activities and partnering at the country-level with Ministries of Health. 
• Demonstrated familiarity with USG environmental regulations and the appropriate use of insecticides.

Finance & Administration Manager 

Directs and oversees all aspects of administrative support for the project. 

Develops, manages, and monitors project budgets, accurate financial reports, and projection of funding needs in close coordination with senior project staff and in compliance with all USAID and Abt policies and procedures. 

Manage the financial operations and financial reporting of the country program, providing guidance and technical assistance to financial management personnel. 

Qualification requirements: Masters

• Degree in business administration, finance or other relevant field. 
• At least 8 years of professional experience managing financial and contractual aspects of large international development projects, preferably USAID funded.
• Demonstrated supervisory skills and proficient in relevant computer applications and databases. 
• Familiarity with US Government Cost Accounting Standards required.

Interested individuals can learn more about Abt Associates’ multi-disciplinary group of dedicated professionals who provide technical assistance, research, analysis, and systems strengthening services in more than 100 countries at: www.abtassociates.com
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Jobs and Vacancies in Kenya - CCSMKE Clinical Officers(Mt. Kenya Hospital & Maua), Nurses (Mt. Kenya Hospital & Maua), Animal Health Assistant and DRR Coordinator (Mbeere)

Christian Community Services of Mt. Kenya East is the Development Arm of the Anglican Church of Kenya, working in Mt. Kenya East Region.  

It covers 5 Dioceses of Kirinyaga, Embu, Mbeere, Meru and Marsabit Missionary Area with a vision of a society that enjoys wholesome and dignified life.

The Organization wishes to recruit the following:-

2 Clinical Officers 

(1 Mt. Kenya Hospital and 1 for Maua)
 

Diploma in Clinical Medicine and Surgery
 

Registration with Clinical Officers Council
 

Committed Christian

3 Nurses 

(2 Mt. Kenya Hospital and 1 for Maua)
 

Certificate or Diploma in Nursing
 

Registration with Nursing Council of Kenya
 

Committed Christian

Animal Health Assistant 

(10 Months)
 

Diploma in Animal Health and minimum 2 year successful experience
 

Experience in Community Development is an added advantage
 

Motorbike riding license mandatory
 

Excellent oral and written communication skills
 

Computer Literate

DRR Co-ordinator for Mbeere (10 Months)

• Bachelor’s degree in Community Development, Economics, NRM, Social Sciences or related field.  A certificate in CMDRR is a MUST
• Knowledge on SPHERE & HAP standards GOOD ENOUGH guide is desirable.
• Minimum of 2 – 3 years work experience in the field of DRR
• Fluency in English and Swahili
• Excellent reporting and inter personal skills – must be able to address a crowd.
• Ability to work in multi-cultural settings
• Flexible and able to work within short deadlines
• Experience with Christian/Church based NGOs a plus
• Computer skills including MS Office suite
• High integrity and commitment to Biblical Christian values and truths

How to apply

Those fulfilling the requirement for the position are required to submit their applications together with their cell phone numbers, detailed CVs, 3 referees one of whom should be his/her Pastor and all relevant attachments via mail/email before close of business on Wednesday 22nd August 2012 to the following address:

The Executive Director
CCSMKE
P.O Box 290 – 10300
Kerugoya
 

Email: ccsmke@ccsmke.org

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Mechanic and Plumber Jobs at a Flower Farm in Ruiru, kENYA

Qualified experiencedMechanic andPlumber and Pipe Fitter wanted urgently in a flower farm based in Ruiru.
 

Qualifications:
 

Diploma in plumbing, have at least 2 years experience AND Knowledge in PVC fittings. 

Diploma in Mechanical engineering AND 3 years experience in plant mechanics.
 

Application should be sent to
 

DN/A 1357
P.O. Box 49010 - 00100, 

Nairobi
 

Closing Date 31.08.2012
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