Human Resource Manager
The position will be responsible for ensuring that the training and personnel requirements for the region for both sales and service are met as per the training needs identified. They will also act as a key contact between the central team and regional training resources.
Main Responsibilities
The candidate will be expected to carry out responsibilities in line with their job title.
These responsibilities include:Giving strategic direction to the training needs of a region.Utilizing in-depth understanding of the core purpose of training at regional level and devise training strategy accordingly.Closely collaborating with business at the regional as well as the local operating country level so that both the sides are on the same platform in identifying and addressing training needs. Managing manpower challenges of the organization based on an understanding of the region and design the training calendar accordinglyReviewing existing strategies on periodic basis to make changes and modifications as and when necessary.Responsible for effective and seamless implementation of the training plan Working along with the Sales and admin head to finalize the content and training execution guidelines.Working in alignment with the HR team of the client to design, plan and execute training effectively.Analyzing the training reports and tracking the progress made through training interventions. Identifying areas of further improvement through delivery, content modification or training design.Responsible for the number of Training man days in accordance to the training calendar and agreed upon at each Operating country as well as budgets, cost and profit.Responsible for establishing a Management Information System for the region handled.Performance, people and process management. Responsible for performance and growth of the people reporting into him through skill enhancement by putting them through training workshops.Creating growth channels for his team members and hand hold them in their endeavors from time to time.Creating and audit the processes followed at each Operating Country within the region to ensure that there are no gaps and process is complied to.Managing Reward and Recognition at the Regional levelResponsible for manpower recruitment at the regional level along with the Sales Head as well as with the managers of the client.Strategizing the training needs at the Operating Country as well as the Regional level.Finalizing the training calendar at the Operating Country and the Regional levelSkill Building of client and sales trainers in the region.Deciding on the Reward & Recognition ProgramThe successful candidate should possess the following:Relevant Post Graduate/MBA DegreeTotal experience of more than 5 years of handling all functions of HR or training in a medium to a large sized organization preferably in a telecom/FMCG industry.Expert in MS - OfficeThe successful candidate should also possess the following personal attributes:Strong Communication Skills – Both written and spokenPeople’s person who has the ability to create bonds easily and quicklyGood Presentation SkillsExecution and Operational ExpertiseAbility to engage and build relations with multiple stakeholders, including trainers, line and direct managers and othersContent Writer (Temp)
The candidate will be expected to carry out responsibilities in line with their job title.
The main responsibility in line with the job title is Creation and customization of Content as per the business and people requirement of the Operating country. Understanding and studying the business challenges and the market reality of the region operating in. Should be able to create effective content on Product, Process and Skills for the Sales staff working at different levels.Updating knowledge on operating country’s laws and regulation so as to create content accordingly which helps the sales staff to sell products and service clients while complying with the local laws.Getting an in-depth understanding of the training requirements of the sales staff so as to create the content accordingly.Updating knowledge about the competition, company products, pricing and the industry so as create a useful and effective content.Aligning with Sales trainers to get the feedback on the training program conducted so that relevant changes can be made.Constructing learning solutions while ensuring quality norms and creating facilitator and participant guides as well as other training material.Conducting field study as and when required to obtain ground level data and pilot programs and Train the trainers for trainers on the contentThe successful candidate should possess the following:Have a Post Graduate/MBA/Graduate in English Literature/Mass communicationShould have created content or conducted Training programs for the telecom industry. Have experience in training, preferably in telecommunications companies or call care centers, coupled with good writing skillsHave experience in telecommunications industry and specifically in Sales experience would be preferred.Proficiency in MS - OfficeThe successful candidate should also possess the following personal attributes:Strong and creative Written Communication Skills. Relevant experience in writing/ editing/ proof reading for tutorials and technical articles would be added advantage.Team Player with research or structured initiative orientationPersons with strong sense of logic and analytical ability and sound visualization skillsEye for detail with ability to work with deadlinesAbility to conceive, analyze and explain complex situations and circumstances in simple ways to broad consumer audienceFamiliarity with online publishing and being active in the online world through blogging or other avenues is a strong plusAdministratorMain Responsibilities
Reporting to the Head – Customer Service, the candidate will be expected to carry out responsibilities in line with their job title. These responsibilities include:
Managing Operations effectively Ensuring that the training is delivered on time with at least the minimum defined number of people.Complying with the processes defined and ensuring that the reports like Post Training Reports (PTR), attendance sheets, Impact stories are filled and submitted on time.Ensuring that the maximum number of role holders is covered for training and thus the training benefit is extended to its utmost.Assist in arranging for the maintenance and procurement of all necessary equipment and materials relating to effective delivery and measurement of training.Customization of Content as per the business and people requirement of the operating countryGaining an understanding and studying the business challenges and the market reality of the region operating in.Getting an in-depth understanding of the training requirements of the sales staff so as to modify the content accordingly.Updating knowledge about the competition, company products, pricing and the industry so as to give inputs in creating a useful and effective content.Responsible for handling all bookings and travel logistics.Vendor sourcing and presentation to Head- CS, for vetting.Responsible for all administrative duties across all units.Minimum Requirements:The successful candidate should possess the following:
Relevant Graduate or Post Graduate Degree5 – 7 years Customer Service /Admin Experience. Preferred will be 2 years telecom experienceKnowledge of the country’s local languageExpert in MS- OfficeThe successful candidate should also possess the following personal attributes:Strong Communication Skills – Both written and spokenA people’s person who has the ability to create bonds easily and quickly and the ability to engage and build relations with multiple stakeholders, including trainees, managers and othersGood Presentation Skills and knowledge on the subject matterThe candidate should be able to present himself as a mentor for guidance and knowledgeShould have exposure in commercial activities and vendor development.Strong vendor negotiation skills will be an added advantage.Interested candidates should send their application letters and detailed CV by email ONLY to recruitkenya@kimberly-ryan.net. Please note that ONLY shortlisted candidates will be contacted.