Reports to: Chief Executive Officer
Role Summary
This person is charged to lead and manage the sales and customer service functions of the business. Alongside the CEO and other HODs, s/he should co-own the strategic leadership of Bernsoft ensuring the maintenance, growth and support profitable sales in line with business targets across all revenue centres.
Main Duties:
To build the business through sales and marketing of existing and new products to existing and new customersTo achieve KPIs, including sales targets To develop and build relationships with current and new customersTo develop the business profile by enhancing, informing and changing the customer perspective of Bernsoft strengths and product rangesTo identify products that will satisfy customer needs in conjunction with the production teamsTo devise and deliver promotional activities and marketing and assist at trade and promotional eventsTo identify and develop potential partner companies to increase the range of products offered by Bernsoft including factored productsTo understand the competition and provide market intelligence reportsTo head up and lead the commercial team including wholesale, national accounts and product developmentTo manage the commercial team including recruitment, selection, development, training, performance management and succession planningTo report to the management team and regularly attend management meetingsTo provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.To provide follow up with customers to ensure customer satisfaction with products and / or services providedTo communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.To work as part of a team to achieve the departmental standards.To work together with other departments and divisions within the organization to identify any process improvements and improve standards, efficiency and profitability.Strong selling, negotiation and influencing skillsStrong relationship building, networking and account management skillsStrong skills in business growthCommercially and financially awareAn understanding of marketingCreative problem solvingStrong team leadership skills to lead, motivate and manage a teamGood numerical and costing skills Dealing with external customers. Liaising with internal departments to bring content acquisition queries to a satisfactory closure.Ensure that the jobs undertaken are carried out within previously approved budgetsWork outside of normal business hours and travel to customer sites will be required.How to apply:Email your CVs accompanied with a cover letter to work@bernsoft.com before Wednesday, July 3, 2013.
Only shortlisted applicants will be contacted.
