Front Office Jobs In A Kenya

We are an ICT customer service oriented company in the field of telecommunications and office solutions. This
includes structured cabling, video conferencing, audio conferencing, multi‐user computing and headset solutions
among others.
Job Title: Front Office Customer Service Agent
Reports to: Human Resource Manager
SUMMARY
Attend to customers and visitors with inquiries on the phone, email and face to face.
KEY TASKS
1. Handle switchboard operations by answering, screening and directing calls
2. Take and relay messages in the preferred format including fax messages, email messages, voice message
etc
3. Deal /handle queries from the public and customers by directing them to the relevant departments or
individuals in‐charge
4. Create and maintain contact lists by regularly updating the contact database
5. Ensure knowledge of HOD staff movements in and out of the company
6. General administrative and clerical support
7. Support departments in making external calls
8. In liaison with Telecom department, ensure telecommunication lines are working and report faults if any
9. Prepare letters and documents
10. Receive and sort mail and deliveries
11. Tidy and maintain the front office
12. Any other duties as assigned
13. KNOWLEDGE AND SKILLS REQUIREMENT
14. Diploma in relevant field and customer service orientation
15. Good keyboard skills
16. Good in MS‐Office applications
17. Excellent communication skills both written and verbal
18. Understand the necessity of confidentiality
19. Ability to work with diversity and stress tolerance
If you are the person described above and wish to be considered for this role then apply attaching your CV to
jobs@smoothtel.com. If you have not heard from us within 3 weeks from when you send your email please
consider your application unsuccessful.
SMOOTHTEL & DATA SOLUTIONS LTD ‐ VACANCY
Qualified candidates, please contact:
Human Resources Manager
Smoothtel and Data Solutions Ltd
Email: jobs@smoothtel.com