Stima SACCO Call Centre Assistants job in Kenya

Stima SACCO was established in 1974. Its main objective is to facilitating savings and providing affordable credit to employees of KPLC, KENGEN and their affiliate companies.

In line with its mission of providing sound financial services to maximize customer satisfaction, Stima SACCO is seeking to recruit qualified, dynamic, self motivated and result-oriented individuals to fill the following position:

Call Centre Assistants
Two Positions
Ref No: ST/BDSD/11/2010

Reporting to Business Development Manager, the holder of this position will be responsible for:

    * Answering all incoming calls and offering the required solution to customers’.
    * Receiving and resolving customers’ complaints.
    * Following up on any pending and unresolved customers’ issues.
    * Maintaining a register of all resolved, referred and pending customers’ issues.
    * Offering an interactive communication avenue where clarifications, feedback, and information is availed to customers’.
    * Gathering data of prospective customers’ interests in the Society.
    * Any other duties that may be assigned from time to time.

Qualifications

    * KCSE Grade C-
    * Diploma in business related area.
    * Bachelors Degree in any related field preferred.
    * Proficiency in computer skills.
    * 2 year’s relevant experience in a busy office environment.
    * Knowledge of customer service principles and practices.
    * A sound knowledge of telephone etiquette.
    * A person of integrity, team player and have effective communication skills.
Interested candidates should forward a Cover Letter and CV indicating The Reference Number on the Subject Line to: Email: jobs@stima-sacco.com on or before 6th December 2010.

Only Shortlisted applicants will be contacted.