ICT Technician job in Kenya

Reports To: System Administrator
Scale: KIA 7
Division: Finance and Administration
Section: ICT

Job Profile:

The ICT Technician will be responsible for general maintenance of defined computer equipment and for the resolution of identified technical problems, as well as undertaking general tasks which will promote the use of ICT across the institute.

Duties and Responsibilities

The suitable person shall;
Provide professional ICT Support service to staff and institute’s ICT users.
Act as first point of contact for all ICT service users, updating the IT support staff with changes to job status.
Log all telephone calls, emails, memos, etc into the Service Desk system, accurately recording the information and updating as appropriate.
Follow up on open calls/ticket and assess when a call/ticket can be classified as resolved.
Install, configure, and maintain Multifunctional Photocopier, Print Servers, Personal Computers, workstations and network attached devices.
Trouble shooting of the Multifunctional photocopying machine and ensuring that they are in good working condition.
Competencies Skills and Experience

Should posses the following:
Minimum Advanced Diploma in Computer Engineering/Science from a recognized institution or Equivalent.
Cisco IT Essentials or Discovery.
Working knowledge of PC hardware, Windows 2003/XP/Vista.
Working knowledge of Local Area Networks and messaging systems. Experience with Linux and MS Office will be an added advantage
Email your application to director@kia.ac.ke

Attach scanned copies of certificates and other testimonials. Hard copies should be sent to:

The Director/Chief Executive
Kenya Institute of Administration
P.O. Box 23030-00604
Lower Kabete
Nairobi

So as to reach not later than 5 p.m on 10th December 2010