Purpose of the Job: This position in the airline industry can be considered entry level with an emphasis on previous customer service experience.
Roles:
Conduct in person/phone sales using ticketing software. Issuing of tickets using the ‘’Amadeus’’ ticketing software.Ensure that a sale of tickets is efficient and speedy.Organize and distribute “will-call” tickets. Describe venue layouts and seating locations. Call customers to advice of changes and/or cancellations; as may periodically be required. Respond to customer inquiries with accurate information. Provide superior customer service. Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication. Strong customer service skills with the ability to resolve customer conflicts, should they arise. Deal professionally, courteously and tactfully with the public and coworkers. Flexibility to work nights, weekends and/or holidays when needed. Must be IATA accredited from a well recognized college/university.Proven customer service experience. Proficient in computer and ‘’Amadeus Ticketing Software’’Must be IATA accreditedFriendly, courteous phone ethics. Cash management/POS experience required. Ability to work in a fast paced, ever changing environment. Ability to work alone or as part of a team setting. Previous experience with ticketing software an asset. Interested candidates who meet the above profile to apply with detailed CVs to: cvs@careerdirections.co.ke or recruitment@careerdirections.co.ke by COB 6th December 2013