We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including e.g. the top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, and more services, and more value to their end consumers. We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.
To be able to meet these aggressive growth expectations we need to grow our dynamic team.
We are recruiting a highly motivated Implementation Engineers keen to utilize their existing skills and develop new ones that will enable them to add to the success of the organization as well as their own
We invite you to be part of that growth. We seek to recruit pro-active and self - driven individuals to fill the position below;
The successful candidate is expected to oversee and manage the Merchant team to increasing revenue by:Building interesting pool of merchantsEstablishing strong and long lasting partnerships with merchantsIncreasing usage of services (e.g. consumer activation, marketing)Increase quality, productivity and efficiency of teams.Business development & Customer relationship managementBuilding interesting pool of merchants, e.g. bring new merchants on board, provide additional payment services with/to existing merchantsEstablish partnerships with merchant aggregators when interesting or necessaryBuild and maintain strong and trustworthy relationships with merchants at management level (e.g. MD, Head of IT, Head of payments/Head of finance, Head of Operations) to establish Cellulant as the partner of choice for mobile payment servicesBring in market insights and customers long term needs regarding mcommerceEnsure a continuous roadmap of improved user experience and new services/featuresIncrease usage of services via mobile banking and Mobile Network Operators wallets (Mpesa), e.g. by activating consumers, marketing, adding new services, direct marketing, improving processes and technologyScrutinise customer data together with team to ensure fact based management of customersDrive revenue growth per customer by e.g. increasing active consumers, increasing user experience, amount of transactions, new services, revised commercials etc.Drive profitability of merchant team, customers and products/servicesBuild and manage capacity to sell, roll out and support mobile payment services to banks and MNO wallets.Improve quality and capacity of merchant team through knowledge management: e.g. provide insights, train on e.g. relationship management skills, conduct regular meetings to be able to handle their responsibilities and the meet business goals.Improve quality, productivity and efficiency to ensure the P&L is as planned.Manage and coach the merchant team towards better individual and team performance.Governance: Operating Structures and ControlsEnsure that the appropriate policies, processes and tools to govern and operate customer engagement are established, reviewed and adhered to, e.g. service management reports and meetings; pricing processEnsure service management standards are met and service management processes are followed by the team members.Manage delivery process to ensure timely and high quality delivery of new products and services to the customersManage required internal relationships to ensure prioritisation and sufficient resourcesA minimum of 6 years in consulting/business development/entrepreneurProven track record in business development and therefore excellent presentation, selling and negotiation skillsStrong in building partnerships with key stakeholderMust have managed a team for a minimum of 2 yearsMust have experience or interest in mobile technology and productsKnows how to manage teams to get things done: planning, follow through, think in solutions and alternativesHungry for and proven track record of increasing revenueStrong analytical and solutioning/consulting skillsHighly energetic and dynamic personalityUnderstands and acts based on dynamics in mobile commerce, banking and payments/merchants sectorsInterested candidates are requested to submit their CVs and a convincing cover letter to pdc.recruitment@gmail.com indicating the job title applied for by 15th July 2013. Only shortlisted candidates will be contacted.
