INFORMATION SYSTEMS ASSISTANT, G5
Department/ Office
UNITED NATIONS OFFICE AT NAIROBI
Duty Station
NAIROBI
Posting Period
23 May 2011-22 June 2011
Job Opening number
11-IST-UN OFFICE AT NAIROBI-18986-R-NAIROBI
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Org. Setting and Reporting
The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. We support programme implementation of the UN Environment Programme (UNEP) and the UN Human Settlements Programme (UN-HABITAT) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services (www.unon.org). This position is located in the United Nations Office at Nairobi (UNON) Human Resources Management Service (HRMS) in the United Nations Joint Medical Service (JMS).
Responsibilities
Under the general supervision of the Chief, Information Technology Service and direct supervision of Chief, Application Development and Solution Delivery Section and Chief, Joint Medical Service and Coordinator, UN Cares Kenya the incumbent will perform the following duties:
1. Acts as focal point for receipt and processing of user requests.
2. Provides basic technical support on relevant hardware and software systems applications in assigned area.
3. Installs application system software and hardware according to specifications.
4. Provides basic support in planning, specification, design, development, implementation and maintenance of customized applications software; Work with senior IT staff on the definition and specification of requirements; Builds, tests and modifies prototype application software; Installs and maintains software systems.
5. Supports senior staff in the creation and maintenance of application software within Lotus Notes, Microsoft Access and web-based architectures; Assists in the preparation of technical and user documentation and production of training materials.
6. Provides support on software development matters including security, data integrity, recovery; Assists with needs assessment for new systems; Performs ongoing reviews with users and developers and responds to requirements; Requests, implements, provides operational support and maintains various applications.
7. Maintains regular contact with users and technical staff in user offices and provides support as required.
8. Conducts research on new technologies as requested; Keep abreast of development in the field; Assists in testing and evaluating new products and technologies.
9. Perform other related duties as required.
Competencies
Professionalism: Knowledge of relevant programming language(s) and basic programming skills. Good technical skills, ability to participate in development and maintenance of applications, provide user support. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges.
Creativity: Actively seeks to improve programmes or services; Offers new and different options to solve problems or meet client needs; Promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; Thinks "outside the box"; takes an interest in new ideas and new ways of doing things; Is not bound by current thinking or traditional approaches.
Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
Technological Awareness: Keeps abreast of available technology; Understands applicability and limitation of technology to the work of the office; Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.
Education
Completion of secondary education, supplementary courses/technical certificate in information technology other related field required.
Work Experience
A minimum of five years of relevant and progressive responsible experience in information technology field. Experience in the administration, management and operation of a large IT environment desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another United Nations Officials language is an advantage.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
Assessment Method
Evaluation of qualified candidates for this position may include a substantive assessment which may be followed by a competency-based interview.
Special Notice
Appointment against this post is on a local basis. External candidates will be considered only when no suitable internal candidate from the duty station is identified. The candidate is responsible for any travel expenses incurred in order to take-up the appointment. Staff members are subject to the authority of and assignment by the Secretary-General. All staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.