A great opportunity to work with one of the world’s largest telephone networks as an outsource engineer.
Application Support Engineer
Reporting to the infrastructure Systems Engineer, the Application Support Engineer will be responsible for:
Application Support Engineer
Reporting to the infrastructure Systems Engineer, the Application Support Engineer will be responsible for:
- Understanding of the OS & UNIX Command tools and application of system patches and change kernels under - Awareness of clustering fundamentals Administration
- Utilizing of remote access software available on customer networks to remotely control servers and understanding data movement utilities and file permissions
- Adding of users to local systems using available administration tools File and File Systems Mount/ dismount file systems, System Processes, understanding of process tables and how to stop and start processes.
- Understanding and acceptance of the requirement for physical and virtual security within the UNIX environment. Awareness of security classifications and policies Scripting- Understanding of the various types of scripts and the commands used
- Writing and modifying basic shell scripts monitoring major processes as well as regular monitoring and reporting.
- Understanding of Storage, Management of disk systems and utilizing array tools to allocate LUN's on some arrays - Solid understanding of storage, including SAN
- Security- Ability to install/configure security tools in the Unix environment
- Scripting & use of complex commands AWK and SED9. As well as monitoring and reporting using the standard tools.
Knowledge, Skills and Abilities:
- Graduate or Diploma
- 2-5 Yrs Support in Technical Service /Customer care environment
- Good analytical skills.
- Good oral and written Communication skills.
- Experience in customer relationship management.
- Ability to work with minimum supervision.
- Project management skills
- ITIL fundamentals
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