Position: Job Ref: HR 009/05/2013 Banking Operations Supervisor.
Working closely with the Branch Manager, the job holder will be responsible for day-to-day operations and administration of branch operations and service delivery, ensuring strict compliance with internal policies and procedures and also ensuring high levels of customer service within the banking hall in line with the customer service standards and guidelines as communicated from time to timeAct as primary custodian of internal controls with responsibility for compliance to the internal controls at the branchResponsible to ensure that customer service standards and guidelines as communicated from Head Office are embedded in the branch - Plan, organize, monitor and control the day-to-day services offered by tellers and the customer service staff to ensure that timely delivery of the services to enhance customer satisfactionSupervise the performance of tellers and branch customer service staff to ensure optimum productivity and high quality customer service in order to provide a range of general banking services to customers so as to achieve the goals of the branchReview and authorize internal entries and customer transactions requiring Supervisor over-ride per delegated authority and in line with laid down policy and procedures.Prompt resolution of issues raised through internal audit team or quality assurance teamsWork with the Branch Manager and ensure that overdrawn accounts (where any) are regularized within shortest possible timeAs a member of Branch credit committee (BCC), ensure that the credit policies and procedures are adhered to when discharging BCC responsibilitiesEnsure that the Anti-Money Laundering/KYC requirements are strictly adhered to by all branch staff at all timesContribute to branch cost management (to ensure acceptable cost to income ratio)Ensure dormant accounts are reviewed daily and, work with the Branch Manager and other branch staff to ensure appropriate follow upsResponsible for cash and security documents as a joint custodian of the vault ensuring that the optimum cash balance is maintained at all times and Cash-In-Transit costs are minimized.Responsibility to ensure that branch risk management reports are reviewed per stipulated frequencies/timelinesWork with the Branch Manager to develop, train branch staff on internal controls and customer service and also motivate all direct reportsMinimum Bachelor degree in a business related fieldA thorough understanding branch operations procedures especially transaction processing proceduresMinimum 2 years relevant experience as a Teller and Customer Advisor.Good performance track recordAttention to detail and ability to identify unusual activitiesAbility to prioritizeSpeed and accuracy.Ability to work under pressure.Computer Literate and especially familiarity with relevant T 24 modules.Good interpersonal skills.Ability to communicate effectively.A team playerWilling to learn, a fast learner preferredGood judgment skills.Ability to work independently.Strong Christian values, commitment and passion for the transformation of the low income population are key requirements for this positions.
If you meet the specified criteria, send your application letter and updated CV (including 3 referees, one of whom must be a spiritual leader) to the undersigned through the e-mail address below:
Head of Human Resources
Faulu Kenya Limited
P.O Box 60240 – 00200
Nairobi
Email: excitingcareers@faulukenya.com
Applications to reach us on or before 17th July, 2013. Only shortlisted candidates will be contacted.
