1. Enterprise Sales Account Manager
Reporting to the Enterprise Director the successful candidate will be responsible for the following duties:
Reporting to the Enterprise Director the successful candidate will be responsible for the following duties:
- Identifies market potential by qualifying accounts, Initiates sales process by prospecting, scheduling appointments, making initial presentation, understanding business needs, developing proposals, closing sales.
- Expands sales in existing accounts by introducing additional solutions and services, developing new applications
- Contributes information to market strategy by monitoring competitive products and reactions from clients.
- Recommends new solutions and services by evaluating current solutions, identifying needs to be filled.
- Responsible for keeping commitments in a timely manner and resolving issues promptly.
- Accountable for customer satisfaction and providing high quality service in representing the organisation
Skills and Qualifications:
- A Degree in IT, Business or Marketing preferred.
- With over 3 years’ experience in a similar position the candidate should demonstrate ability to execute results against strategy and meet critical deadlines.
- Excellent presentation, organizational skills, able to set priorities, and responsive to customer requests.
- Highly self-motivated and enthusiastic, should be able to work well under pressure.
- Knowledge/experience in Servers, Storage, Virtualisation, Telephony, Data Networking, Wireless, LAN/WAN connectivity and VoIP preferred. Vendor qualification – HP / EMC / Oracle-SUN / IBM will be an added advantage
2. Systems Support Engineer / Consultant
Reporting to the Technical Manager the successful candidate will be responsible for the following duties:
Reporting to the Technical Manager the successful candidate will be responsible for the following duties:
- Fault diagnosis, break fix against contractual SLAs, to multi-vendor hardware and operating environment support predominantly within the Storage and Processing environment
- Fault diagnosis and resolution of unix, windows, application issues and software upgrades.
- Liaison with on and off-site customers, new systems builds and installations
Skills & Qualifications
- University degree or equivalent in Computer Science.
- Multivendor Hardware break fix / support skills covering HP, Sun, IBM and Dell manufactured equipment
- Minimum of 3 years’ experience as support engineer with Server/Storage, installation and support activities
- Ability to manage under pressure and to deliver to deadlines, to work through complex requirements.
- Attention to detail, timeline efficient, personally organised.
- Microsoft MCSE /Cisco Certified Network Professional (CCNP) or equivalent network certification
- HP / SUN / IBM / Dell Hardware Certification /HPUX / Solaris / AIX Certifications and experience desirable
- Ability to work under pressure, possess a co-operative but firm personality and show flexibility as needed when dealing with sites in different locations.
Email: hrmanager@crescent.co.ke