Marketing Manager / Client Service Manager Job in Kenya

Dynamic People Consulting is recruiting a Marketing Manager / Client Service Manager for one of its clients, an International innovative mobile marketing agency. The main role of the Marketing Manager / Client Service Manager will be client engagement and project management of key clients. The Marketing Manager/Client Service Manager will specifically be responsible for the following:

Creative and strategic ideation to meet client business needs;Business development in the market to grow the client list;Day to day management of key accounts;Project management; Reward & redemption modelling, ROI management;Accounting and invoicing.The successful candidate should have the following qualifications: Bachelor’s degree in Marketing or any other the relevant field;Seven (7) to ten (10) years experience at a senior level in the FMCG industry;Should be commercially sound with an entrepreneurial attitude; Proven relationship building skills; Comfortable performing with a KPI driven environment;Capable of creativity and innovation;Possess the ability to work independently; Possess excellent communication skills. If you believe you qualify for this position, please apply for the position by uploading your CV to our website: http://www.dpckenya.com/  under Vacancies.
Only qualified candidates shall be contacted

Safaricom Service Development Engineer – Application Developer Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Service Development Engineer – Application Developer Ref: TECHOLOGY-SDEAD-NOV 2013

We are pleased to announce the following vacancy in the Product & Services Development Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Principal Service Development Engineer the purpose of the role holder shall include activities relating to the application development and evolution of existing service applications including integration to related service platforms. 

Application development duties include but not limited to specification, design, development, validation, documentation and evolution of the new and current service applications; performance management; ensuring integrity of the web based services; maintenance and fault management.

Other activities include application development for marketing campaign promotions. 

Duties include specification, design, development and validation of the promotion applications.

Key Responsibilities:

Requirement specification – eliciting & analyzing user requirements;Design – application functional designs;Develop – development as per user requirement specification and integration to other service platforms;Validation & Verification – oversee the assurance of application functional logic, data processing and error management;Liaise with software and hardware suppliers for prompt rectification of any problems;Liaise with network administrators, information security to maintain network availability and integrity of the web applications;Track software advisories and releases to ensure application integrity;On a weekly basis report on the KPI of the applications & web services;Track web services KPI to ensure optimal service performance and plan for growth in capacity or licenses.BSc. Computer Science/Software Engineering/IT;Extensive experience with Java/C++ programming language;Extensive experience with Oracle database – data structures, relational data model, ACID, Stored Procedures, PL/SQL;Extensive experience of web technologies - WSDL, XML, JavaScript;Experience with application security technologies (e.g. SSL) to ensure secure applications;Experience in software life-cycle development (SDLC);Preferred experience with Apache Tomcat application server and SOA;Preferred experience with Solaris, UNIX OS’s;Preferred knowledge and practical experience of application development on TIBCO/WebLogic environment;Candidate should have at least 2-3 years of experience in application development.If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Friday 6th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

Wamy Academy Teachers, Secretaries, School Administrator, Lab Technicians and Catering Service Provider Jobs in Nairobi Kenya

Wamy Academy is a new school in Nairobi and a sister school to Wamy High School.
The academy will commence its operations in January 2014 and is in the process of recruiting teachers for its nursery, primary and girls secondary sections. The academy will be integrated offering the 8-4-4 curriculum.Secondary Section:

Degree/Diploma in Education4-5 years experience in teaching at least 2 subjects at secondary levelHonest and upright characterGuidance and Counseling experience is an added advantageTSC registeredDiploma in ECED or PI4-5 years experience in teaching at primary levelHonest and upright characterTSC registeredCertificate /Diploma in ECED4-5 years experience in teaching at nursery school level.Honest and upright characterOther qualified and experienced (4-5 years) staff being recruited include:-
Send application letter, testimonials and CV with at least 3 references to:
The Director
WAMY Academy
P.O.Box 70541-00400, All applications should be received not later than 10th December 2013 and only shortlisted candidates will be contacted.Ladies are particularly encouraged to apply.

Field Service Technicians Jobs in Kenya

Summary: Our client, a multi-business enterprise comprising automotive and non automotive business, strategically located to ensure optimal service and delivery output to all customers is looking to fill the positions of Field Service Technicians.Reporting to the After Sales Manager – Agriculture Division, he/she will be responsible for Field Service, repair and new product installation. Key Responsibilities
 
Your key responsibilities will include:Field service, new product installation and repair Facilitate constructive dialogue and follow up with customersMonitor progress after installations and repairMonitor  major developments in agricultural machinery with regard to installations and repairsEnsure constant information exchange with Head Office, close cooperation and information sharing.Diploma/Higher Diploma in Agricultural Machinery 5 years experience in similar role in large organization Excellent knowledge on Agricultural Machinery, installation and repair workKnowledge of Agricultural sector institutions and the key playersReport writing skillTeam playerExcellent communication skillsAbility and willingness to travel extensively within the region.Competent driver with clean driving license. Send your application including a cover letter indicating your desire to work with our client a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 6th December 2013

Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke

Only short listed candidates will be contacted. 

Please note that we do not charge fees for receiving or processing job applications.

Request for Proposal for Selection of Firms for Uwezo Fund Capacity Building Programme Service Providers

Republic of Kenya

The Presidency

Ministry of Devolution and Planning

Request for Proposal

Request for Proposal for Selection of Firms for Uwezo Fund Capacity Building Programme Service Providers
The Ministry of Devolution and Planning, in fulfillment of part of its mandate as the Ministry responsible for women and youth affairs under the Presidency, has put in place an Uwezo Fund Capacity Building Programme that seeks to promote informed and effective participation of target beneficiaries of the UWEZO Fund by providing them with a broad range of business development services and mentorship opportunities.
The specific objectives of the UWEZO Fund capacity building program will include;

i. To facilitate potential UWEZO Fund beneficiaries with business development service.
ii. To facilitate the youth and women to form businesses that will consolidate the individual enterprises into groups that can qualify to apply for UWEZO Fund and public procurement requirements.
iii. To improve youth and women entrepreneurs capacity to do business through training
iv. To facilitate full utilization of the 30% procurement preference provision for youth and women in all government tenders and contracts.
v. To link youth and women owned enterprises with corporate business for collaboration and support.
Key Focus Areas for UWEZO Fund Capacity Building Program;
i. Focus Area 1: Dissemination of General Information on UWEZO Fund.
ii. Focus Area 2: Provide Business Development Services and Mentoring to Youth and Women groups.
iii. Focus Area 3: Table Banking Concept.
iv. Focus Area 4: Promote Access to Public Procurement Opportunities in a Devolved Context.
The Ministry of Devolution and Planning now invites request for proposals from qualified organizations for the selection of firms for Uwezo Fund Capacity Building Programmes service providers.
Expected Profile of UWEZO Fund Capacity Building Service Providers;
i. Should have capacity to translate the training programmes into local languages in the areas they expect to work.
ii. Should have capacity and (previous) experience to develop and assist in the carrying out of entrepreneurship campaigns.
iii. Demonstrate experience in carrying out trainings for Youth and Women Programmes on business planning and business modeling.
iv. Experience in developing commercial youth and women entrepreneurship programmes or projects in Kenya and/or Africa.
v. Participation in youth and women employment initiatives and research within Kenya and East Africa
vi. Global entrepreneurship development networks that will incorporate a world-class/best practice perspective in the programme.
vii. Must have practical related existing linkages with business, government academia and other stakeholders
viii. Operational in Kenya with an active field presence for at least 3 years.
ix. Acceptance of a direct performance contract where payments will be abased on proven outputs rather than time-based and activity payments.
x. Capacity and willingness to meet the reporting, monitoring and evaluation requirements.
Scope of operation
 The Uwezo Fund Capacity Building Program will be implemented across the 47 counties. Interested UWEZO Fund capacity building service providers should indicate the specific focus area they would like to participate in and their regional operational capacity (National / County).
 The implementation of the initial UWEZO Fund capacity building programme is 12 months.
Firms are required to submit (copies) of the following administrative documentsCertificate of registration /incorporationRelevant professional registration and licencesUpdated tax compliance certificateEvidence of physical address and premisesAudited financial reports for the last 3 years.The bidding is open to both local and international consultants and the consultant will be selected in accordance with the regulations. Local firms owned by youth, women and people with disabilities are particularly encouraged to apply pursuant to article 31 (1) of legal notice No. 114 of 2013.
The Ministry of Devolution and Planning now invites interested firms to submit their proposals to providing these services. Interested firms must provide information to demonstrate their capacity to perform the services detailed in the request for proposal document, includingDescription of relevant assignment undertaken over the past five yearsCurriculum Vitae of Key expect staff that will be mobilized be carry out the assignmentIn case of consortia/joint venture, the association agreement and information on the partnersThe request for proposal document can be obtained from the supply chain management office at the Treasury Building, 7th floor room 713, Harambee Avenue, Nairobi during working hours (8.00 a.m - 5.00 P.M) upon payment of non-refundable fee of Ksh. 1,000 to the cash Office on Ground Floor, Treasury Building either in Cash or Bankers Cheque to: The Principal Secretary/Accounting Officer, Ministry of Devolution and Planning.
Proposals shall be deposited in the Ministry’s tender box on 9th Floor of Treasury Building or be addressed to:
The Principal Secretary/Accounting Officer
Ministry of Devolution and Planning
The Treasury Building
P.O Box 30005 – 00100
Nairobi
So as to be received not later than 6th September, 2013 at 10.00 a.m.
Proposals shall be clearly marked:Tender No. MDP 8/2013-2014 for selection of firms for Uwezo fund Capacity Building Programme Service Providers.
Tenders will be opened in the presence of bidders who wish to attend the opening of proposals on the same day 6th September 2013 starting at 10.00 a.m at the conference room, 10th floor, Treasury Building.
For any additional information, please contact
The Principal Secretary/Accounting Officer
Ministry of Devolution and Planning
P.O Box 30005 – 00100
Nairobi
Late bids will be rejected and returned.
Head of Supply Chain Management
For: Principal Secretary/Accounting Officer

KCB Service Experience & Compliance Manager Job Vacancy

Service Experience & Compliance Manager

Reporting to the Head Of Customer Service, the role holder will be  responsible for the formulation & delivery of the Service Experience Strategy through cross-functional buy-in, direction & development of a fully integrated and seamless customer experience model driven by four channels (retail, phone, email & social media) to improve customer satisfaction and eliminate customer pain points and dissatisfiers.

Key Responsibilities

Develop & deliver the Customer Experience Strategy through engagement with stakeholdersConceptualizing and enhancing CRM capabilities to capture customer voice, analytics and work flow management for customer resolution and close loopingCommunication & entrenchment of the Customer Service Charter and Standards across all customer touch-pointsTogether with Stakeholders drive the development of best practice life cycle management  Strategy & Model  for all Customer segmentsPerform Qualitative analysis (RCA) and report compliance on customer complaint resolution across all business unitsDrive the implementation of initiatives to improve Customer Experience & Overall Customer Delight IndexDrive an overall approach to reducing customer dissatisfaction leading to inactivity by exhausting available avenues to ensure the customers do not churn from the businessSingle point of contact (SPOC) for all service exceptionsEnsure that performance targets are set for the team by defining performance indicators, objectives & assigning tasks to the teamEnsure total compliance of all Bank service standards, laid-down procedures/policies; ascertain uniformity in delivery of services whilst identifying all processes that expose the bank to risk.A university degree  preferably in a business related field from a recognized institution. An MBA or Master’s degree will be an added advantage.    Possession of professional qualifications in project management is essential.Have at least 6 years management experience with a large retail or service business covering customer service, business analytics, project management and compliance.Experience of operating in a multi-channel customer facing environment is essential   Experience of Customer Relationship Management System (CRM) is essential.   Experience in general banking operations would be desirable.Should have excellent high quality interpersonal, influencing and negotiation skills with the ability to positively and clearly communicate with a variety of constituents.Should have a thorough knowledge of Banking products, services and the financial services Industry.Should have strong leadership skills with demonstrated competences in championing customer focus, and in managing people in multi-cultural environments  The above position is a demanding role which the bank will provide a competitive package for the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your  current position,  remuneration level,  e-mail address and  telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.

To be considered your application must be received by 6th September 2013.

Only short listed candidates will be contacted.

To be considered your application must be received by Sept. 6, 2013.

Only short listed candidates will be contacted.

Job Ref: CBOK 04/2013

or click here to apply online

AKL International Customer Service / Data Entry Job in Mombasa Kenya

AKL International – Mombasa

Customer Service / Data Entry

The job-holder will be responsible for standardizing customer service and experience across the company to ensure that the team offers top level, prompt, courteous and efficient service to customers, achieving exhilarating customer experiences.

Qualifications

This person must be able to wears multiple hats and be able to multitask while maintaining excellent organization. Diploma in a business related field.At least 1-3 years’ experience in handling customer Service at a supervisory levelBetween 25-30 years of age.Fluent in English.Strong communication and telephone skills.Ability to discreetly handle confidential informationThis person must process strong computer skillsStrong personal accountability Able to complete tasks with a very high quality of performanceWillingness to work extra hours when necessaryAccuracy of reporting and data base information Develop customer service standards and devise ways to measure and monitor the same.Oversee the achievement and maintenance of agreed customer service levels and standardsCoordinate with other departments to ensure facilitation of service delivery and implement growth strategies.Analyze relevant data to determine customer service outputsIdentify and implement strategies to improve quality of service, productivity and profitabilityCo-ordinate and manage customer service projects and initiativesPlease send in your applications to careers@akl-internation.com
Quote Customer Service as the heading.

Uasin Gishu County Chief Officers, Sub County Administrators, Ward Administrators and County Public Service Board Secretary Jobs in Eldoret Kenya

Republic of Kenya

Uasin Gishu County

Vacancies

The office of His Excellency the Governor of Uasin Gishu County wishes to recruit competent and qualified persons for the following positions:
 

Finance & Economic PlanningTrade, Industrialization, Tourism & WildlifeHealth ServicesInformation, Communication & E-GovernmentEducation, Culture, Youth Affairs & Social ServicesAgriculture, Livestock Development & FisheriesEnvironment, Energy, Water & Natural ResourcesLands, Housing & PlanningRoads, Public Works & TransportPublic Service ManagementBe a Kenyan citizen;Be a holder of at least a first degree from a university recognized in Kenya;Satisfy the requirements of Chapter Six of the Constitution; and • Have knowledge, experience and a distinguished career of not less than ten years in the specific area.The chief officer shall be the authorized officer in respect of exercise of delegated power and shall be responsible to the respective county executive member for:The administration of a county departmentImplementation of policies and development plansDevelopment and implementation of strategic plansFormulate and implement effective programs to attain Vision 2030 and sector goalsPromote national values and principles of governance and values and principles of public serviceSalary scale: Ksh.120,270-180,660 p.m.House allowance: Ksh.56,000 p.m.Commuter allowance: Ksh.20,000 p.m.Terms of service: ContractThe sub-county administrator shall be responsible for the coordination, management and supervision of the general administrative functions in the sub-county unit, and will be answerable to the Chief Officer, Public Service and Administration.The development of policies and plans;Coordinating development activities to empower the community;The provision and maintenance of infrastructure and facilities of public services;Exercise any functions and powers delegated by the County Public Service Board under section 86 of The County Government Act, 2012;Facilitation and coordination of citizen participation in the development of policies and delivery of services;Coordinating the management and supervision of general administrative functions;Ensuring effective service delivery;Ensuring compliance with the National Value and Principles of good governance as outlined in Articles 10 and 232 of the Constitution of Kenya;Performing any other functions that may be assigned from time-to-time.Be a Kenyan citizen,Be a holder of a bachelor’s degree from a university recognized in Kenya,Have working experience of not less than 10 years,Have qualifications and experience in administration or management,Satisfy the requirements of Chapter Six of the Constitution,Demonstrate understanding and commitment to the values and principles as outlined in Articles 10 and 232 of the Constitution of Kenya,Be computer literate.Salary: Ksh.89,748 – Ksh.120,270 p.m.House allowance: Ksh.20,000 p.m.Other allowances: Ksh.14,000 p.m.Terms of service: PermanentThe Ward Administrator will be responsible to the Sub-County administration for the following:Coordinating, managing and supervising the general administrative functions in the ward unit;Implementing policies and plans;Ensuring effective service delivery;Coordinating developmental activities to empower the community;Providing and maintaining infrastructure facilities of public service;Facilitating and coordinating citizen participation in the implementation of policies and delivery of service.Exercising any functions and powers as may be delegated by the County Secretary.For appointment a candidate must:Be a Kenyan citizen,Be a holder of a first degree from a university recognized in Kenya with working experience of not less than five (5) years in administration or management.Satisfy the requirements of Chapter Six of the Constitution.Permanent and pensionableBasic salary: Ksh.48,190 – 65,290 p.m.House allowance: Ksh.17,000 p.m.Commuter allowance: 8,000 p.m.Annual leave allowance p.m.Medical coverSecretary to the County Public Service Board
Establish and abolish offices in the County Public Service;Appoint persons to hold or act in office of Public County offices including in the boards of urban areas within the county and to confirm appointments;Exercise disciplinary control over and remove, persons holding or acting in those offices as provided for under this part; Prepare regular reports for submission to the county assembly on the execution of the functions of the board;Promote in the county public service the values and principles referred to in Articles 10 and 232 of the Constitution of Kenya 2010;Evaluate and report to the county assembly on the extent to which the values and principles referred to in Articles 10 and 232 of the Constitution of Kenya 2010 are complied with in the county public service;Facilitate the development of coherent, integrated human resource planning and budgeting for Personnel emoluments in the county;Advise the county government on human resource management and development;Advise the county government on implementation and monitoring of the national performance Management system in the county;Make recommendations to the Salaries and Remuneration Commission on behalf of the county Government on remuneration, pensions and gratuities for county public service employeesQualifications and Requirements:Be a Kenyan citizenBe a holder of a first degree from a university recognized in Kenya. (A master’s degree will be an added advantage)Satisfy the requirements of Chapter 6 of the Constitution of Kenya 2010 on Leadership and Integrity.Have knowledge and a working experience of not less than five years, two of which must have been in a leadership or top management position.Demonstrate thorough understanding of the organization and functions of national and county government.Be a professional who demonstrates absence of breach of the relevant professional code of conduct.Be capable to work under pressure to meet strict deadlines.Be a visionary and strategic thinker.Be committed to be part of a team that will enable the County Government achieve her vision;Be a Certified Public Secretary and a member of ICPSK of good professional standing.All applications should be submitted in a sealed envelope clearly marked on the left side the position you are applying for and addressed to:
The Chairman
Uasin Gishu County Public Service Board
P.O. Box 40 – 30100
Eldoret
To be received on or before 26th July, 2013.
Uasin Gishu County is an equal opportunity employer and encourages women and persons with disabilities to apply.
 Only shortlisted and successful candidates will be contacted.
Interested candidates should get clearance from the following and MUST submit copies of clearance certificates together with the application:Criminal Investigation Department (certificate of Good Conduct),Ethics and Anticorruption Commission,Higher Education Loans Board (HELB),Kenya Revenue Authority (KRA).

Transparency International Service Delivery (Water and Education) Programme Officer Job in Nairobi Kenya

Vacancy: Programme Officer – Service Delivery (Water and Education)
Transparency International–Kenya (TI-Kenya) is a not-for-profit organization founded in 1999 in Kenya with the aim of developing a transparent and corruption free society through good governance and social justice initiatives. TI-Kenya is one of the autonomous chapters of the global Transparency International movement that are all bound by a common vision of a corruption-free world. TI-Kenya is currently implementing programmes with the objectives of: strengthening governance in targeted institutions; developing effective policy and legislative environment; and, strengthening the capacity of the public to recognize and fight corruption. TI-Kenya’s 2012-2017 strategic plan identified water and education sectors for its interventions. It is in this regard that TI-Kenya wishes to recruit a Programme Officer for its service delivery sub-programme (water and education).
Overall Purpose of the Job: To develop and implement interventions geared towards promoting transparency, accountability, integrity and, generally good governance, in the water and education sectors by strengthening governance in targeted water and education public institutions; developing effective policy and legislative environment in the water and education sectors; and, strengthening the
capacity of the public to recognize and fight corruption in the water and education sectors.
The Programme Officer will work under the supervision of the Programme Coordinator - Citizen Demand and will be responsible for providing support for the delivery of the targets of the water and education sub-programme within the Citizen Demand Programme. In these duties, the Programme Officer will be responsible for ensuring that activities are executed in the stipulated timeframes and standards.
 Provide advice and technical support to governance institutions in the water and education sector in
Kenya, donors and partner NGOs on strategy, policy, implementation and monitoring of citizen demand programmes.a) Ensuring that contracts, grants, project/programme design and implementation are in line with TI Kenya policies and procedures. Supporting the orderly operation of the programme, in line with
established procedures and within established budgets including:Coordinate, manage and promote TI-Kenya water and education sub-programmes/projects in collaboration with other TI Kenya staff.Oversee and coordinate all aspects of the water and education sub-programme including conceptualization of projects/activities, staffing and resource mobilisation.Ensure that technical programme documents relating to water and education are fully reviewed, discussed and appropriately disseminated. This task includes support to research, data collection and report writing.Design and implement outreach initiatives on good governance and corruption prevention targeting all relevant stakeholders.Work with the communication team to produce Information, Education and Communication (IEC) materials on governance in the water and education sub-programme and overall publicity of TI Kenya’s work.In liaison with the Research Officer, facilitate research on governance in the water and education sectors in Kenya.Ensure that activities are implemented and reporting done in a timely and cost effective mannerAssist in developing the programme’s strategic plan and budget as well as outlining key activities to be undertaken.Assist in the development and implementation of strategies that would promote systemic, legal, administrative and institutional change to strengthen the fight against corruption and effective public service delivery in the water and education sectors.Providing technical support to project partners in the development of sound water and education programmes, and their design, implementation, monitoring and evaluation;Providing technical support to partners in the development of national policies/legislationb)  Managing projects and partners’ and service contracts, including, inter alia:Support the identification and recruitment of qualified service providers and staff.Ensure efficient and proper filing systems and coordinate other information management systems relating to water and education sub-programme;Monitoring of expenditures, ensuring that partner inputs are properly accounted for and arrangements for payment of recurrent and other expenditures are timely;3. Strategic Development - Develop/design and implement a water and education intervention strategy for TI-Kenya that promotes the overall goals of the organization, i.e institutions that are efficient and deliver quality services and a society that upholds and promotes integrity.Define priorities and objectives of the water and education sub-programme;Ensure synergies between the water and education sub-programme and other TI Kenya programmes.Provide support to the Programme Coordinator in the development and review of the Citizen Demand programme and TI Kenya overall strategic plan implementation.Analyze existing laws and those being proposed, policies, academic papers, case law and comparative studies in other jurisdictions that relate to water and education in Kenya and continuously design and implement advocacy measures that would lead to reduction of risks of corruption and misappropriation of resources in the sectors ; promote responsive, effective and coordinated county service delivery; strengthen structures of oversight and accountability mechanisms in the water and education sector at national and county governments; and, establish effective mechanisms of public participation in water and education governance processes, especially the marginalised and minority groups;Gathering and analyzing information on regional and international best practices, adapting the same and sharing knowledge to support the growth of devolved governance and extractive industries;4.  Coordination/External RelationshipsMaintain constructive working relations with the government, civil society, multilateral agencies and other partners and stakeholders to share experiences, promote and mainstream transparencyMaintain collaborative programmes and relationships with partner organizations to promote transparency and accountability in the water and education sector;Supporting capacity-building of partner institutions in the water and education sector;Provide technical support to project partners in the development of sound policies for transparent and accountability initiatives in the water and education sectors;5.  Good Practice and Institution LearningProviding technical support for the development of structured opportunities to facilitate internal and partner learning for decision-making and influencing practiceProvide technical support for the development of structured opportunities of institutional learning including project reviews, monitoring and evaluation, highlighting success stories and lessons learnt and development of best practices.6.  Resource Mobilisation/Budget managementDevelop appropriate fundraising strategies as well as sustainable alternative revenue sourcesIdentify and secure funding for the water and education sub-programme in accordance with budgetary projectionsTracking programme expenditure against budgets7.  Reporting - Preparing and/or contributing to development of quality and timely activity and periodic narrative and financial reporting to different partners and stakeholders.
8.  Performing such other job-related duties as may be assigned from time to time by the Coordinator or management.
 Hold a graduate degree in a relevant social science discipline.At least five (3) years of proven experience with: the coordination of citizen related programmes; in particular in terms of capacity building and the development of community based initiatives;Participatory, community-based approaches; community dissemination strategies;Proposal writing and financial reportingExperience in research and knowledge of research methodologyInformation analysis and report writing.Familiarity with concepts of sustainable development, social and economic rights, good governance and policy makinga solid understanding of the environment in which TI-Kenya operates; commitment to and understanding of TI-Kenya’s mission, vision and objectivesextensive knowledge of Kenya’s governance institutions and their decision-making proceduresfamiliarity with processes of institutional capacity strengtheningwilling to undertake regular field and other external visits and interact with different stakeholdersexcellent written and verbal communication skills in English and Kiswahili.highly organised and detail oriented; able to prioritise and produce work of consistently high standard;Leadership qualities and team management skills.Strong networking skillsInterested and qualified candidates are requested to submit one document as an attachment (combining the application letter and CV with at least three professional referees) by email on/before close of business on 12th July 2013 to: hr@tikenya.org
Please include the job title: Programme Officer, Service Delivery as the subject of your email applications. Do not attach your testimonials or certificates.
Only shortlisted candidates will be contacted.

Public Service Commission Jobs in Kenya

Applications are invited from qualified candidates for the positions shown below.
Interested and qualified persons are requested to make their applications online through one of the Commission’s websites www.publicservice.go.ke and www.psckjobs.go.ke OR by completing ONE application form PSC 2 (Revised 2007). The form may be downloaded from the Commission’s websites.Candidates should NOT attach any documents to the application form.ALL the details requested in the advertisement should be filled on the form.Only shortlisted and successful candidates will be contacted.Canvassing in any form will lead to automatic disqualification.The Public Service Commission is committed to availing equal employment opportunities to all Kenyans. People with disabilities who meet the requirements of the advertised jobs are especially encouraged to apply.Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates, transcripts and testimonials during interviews.
Serving officers shall be required to produce the original letter of appointment to their current substantive post during the interview.
Completed application forms should be sent to:
The Secretary
Public Service Commission of Kenya
P.O. Box 30095 – 00100
Nairobi.
so as to reach the Commission on or before 22nd July, 2013

Chief Commission Counsel

Basic Salary Scale:Ksh.120,270 - 180,660 p.m. (Job Group ‘S’ (SLG 8))
House allowance : Ksh. 60,000
None Practicing Allowance : Ksh. 20,000
Responsibility Allowance : Ksh. 12,000
Prosecutorial Allowance : Ksh. 40,000
Entertainment Allowance : Ksh. 7,500
Commuter Allowance : Ksh. 20,000
Extraneous Allowance : Ksh. 40,000
Leave Entitlement : Ksh. 30 working days
Leave Allowance : Ksh. 10,000
For appointment to this grade an officer must have:-served for a minimum period of three (3) years at the grade of Chief Legal Officer, Job Group ‘R’ (SLG 7) or in a comparable position in the Public Service:a Bachelor of Laws (LLB) degree from a recognized university;a Postgraduate Diploma in Legal studies from the Council of Legal Education;a Master of Laws (LLM) degree from a recognized university;attended a Strategic Leadership Development Course lasting not less than six (6) weeks in a recognized institution;proficiency in Computer applications; anddemonstrated managerial, administrative and professional competence in work performance and exhibited a thorough understanding of national goals, policies, objectives and ability to relate them to proper management of legal affairs.
The Officer will be the head, Legal Services in the Commission, responsible to the Secretary/Chief Executive Officer for the overall review, formation and implementation of legal policies in the mandate areas of the Commission.
Specific duties and responsibilities include:initiating policy research, formation, development and reform;coordinating and facilitating research on legal issues;preparing cabinet briefs, papers and memoranda;reviewing legal documents/instruments;coordinating and facilitating the preparation of opinions and briefs;reviewing relevant periodic reports and ensuring compliance with the regional and international instruments;developing strategies for stakeholder consultations and engagement;developing proposals for reform on emerging legal issues;ensuring compliance with principles and values of good governance, human rights, transparency, accountability, ethics and integrity; andadvising the Commission on legal policy issues.Assistant Deputy Commission Counsel
Salary Scale:Ksh.77,527 - 103,894 p.m. (Job group ‘P’ (SLG 5))
House Allowance : Ksh. 40,000
Non-practising Allowance : Ksh. 20,000
Responsibility Allowance : Ksh. 4,000
Prosecutorial Allowance : Ksh. 30,000
Entertainment Allowance : Ksh. 1,500
Commuter Allowance : Ksh.12,000
Extraneous Allowance : Ksh. 20,000
Leave entitlement : 30 working days per year
Leave Allowance : Ksh.10,000
For appointment to this grade, an officer must have:served for a minimum period of three (3) years at the grade of Principal Legal Officer, Job Group ‘N’ (SLG 4) or in a comparable position in the Public Service;a Bachelor of Laws (LLB) degree from a recognized university;a Post graduate Diploma in Legal Studies from the Council of Legal Education;a Master of Laws (LLM) degree from a recognized university;Attended a Senior Management Course lasting not less than four (4) weeks in a recognized institution;proficiency in computer applications; andshown merit and ability as reflected in work performance and results.
Duties and responsibilities at this level include:undertaking research on assigned legal issues;analyzing research data and compiling reports;preparing Preliminary Legal documents/instruments;preparing legal opinions;coordinating stakeholder consultations;undertaking law review;ensuring compliance with principles and values of good governance, human rights, transparency, accountability, ethics and integrity; andadvising the Commission on legal policy issues.
Basic Salary Scale:Ksh.48,190 - 65,290 p.m. (Job Group ‘N’ (SLG 4))
House Allowance : Ksh. 24,000
Extraneous Allowance : Ksh. 15,000
Commuter Allowance : Ksh. 8,000
Non Practising Allowance : Ksh. 15,000
Responsibility Allowance : Ksh. 3,000
Prosecutorial Allowance : Ksh. 30,000
Entertainment Allowance : Ksh. 1,500
Leave entitlement : 30 working days per year
Leave Allowance : Ksh. 6,000 (paid once a year)
For appointment to this grade, an officer must have:-served for a minimum period of three (3) years at the grade of Senior Legal Officer, Job Group ‘M’ SLG 3 or in a comparable position in the Public Service;a Bachelor of Laws (LLB) degree from a recognized university;postgraduate Diploma in Legal Studies from the Council of Legal Education;attended a Senior Management Course lasting not less than four (4) weeks from a recognized institution;proficiency in computer applications; andshown merit and ability as reflected in work performance and results.
Duties and responsibilities include:undertaking research on assigned legal issues;analyzing research data and compiling reports;preparing preliminary legal documents/instruments;preparing legal opinions;undertaking law review;ensuring compliance with regional and international instruments;ensuring compliance with principles and values of good governance, human rights, transparency, accountability, ethics and integrity; andorganizing stakeholder consultations.Deputy Director, Information Communication Technology
Basic Salary Scale:Ksh.109,089 - 144,928 p.m. (Job Group ‘R’)
House Allowance : Ksh.40,000
Extraneous Allowance : Ksh. 20,000
Commuter Allowance : Ksh. 16,000
Leave entitlement : 30 working days per year
Leave Allowance : Ksh.10,000 (once yearly)
For appointment to this grade, an officer must have:served for a minimum period of three (3) years at the grade of Senior Assistant Director of Information Communication Technology, Job Group ‘Q’ or in a comparable position in the Public Service;a Bachelors degree in Computer Science or any other ICT related discipline from a recognized university;a Masters degree in Computer Science or any other ICT related discipline from a recognized university;attended a Strategic Leadership Development Programme lasting not less than six (6) weeks in a recognized institution; anddemonstrated professional ability, initiative and competence in organizing and directing work.Possession of relevant professional qualifications in ICT such as Certified Information Security Manager(CISM), Certified Information Systems Analyst(CISA), Microsoft Certified Database Administrator(MCDBA), Microsoft Certified Information Technology Professional(MCITP),or Cisco
Certified Network Administrator(CCNA) shall be an added advantage;
An officer at this level will report to the Secretary/Chief Executive Officer.
Specific duties and responsibilities include:developing and managing Information Technology policies; and programmes within the Commission;drawing up IT plans for implementation;coordinating all Information Technology programmes in the Commission;overseeing the preparation and utilization of the IT section’s budget; andcoordinating IT staff matters.Senior Assistant Director Of Corporate Communications
Basic Salary Scale: Ksh.89,748 - Ksh.120,270 p.m.(Job Group ‘Q’)
House Allowance : Ksh. 40,000
Extraneous Allowance : Ksh. 20,000
Commuter Allowance : Ksh. 14,000
Leave Entitlement : 30 working days per year
Leave Allowance : Ksh. 10,000 (once yearly)
For appointment to this grade, an officer must have:served for a minimum period of three (3) years at the grade of Assistant Director of Public Communications, Job Group ‘P’ or in a comparable position in the Public Service:a masters degree in any of the following disciplines: Communication Studies; Mass Communication; Journalism, Public Relations; Information Science, International Relations, Social Sciences or any other approved equivalent qualification from a recognized institution;attended a Strategic Leadership Development Programme lasting not less than six (6) weeks in a recognized institution;good oral and written communication skills in both English and Kiswahili, as evidenced by publication and interaction with the media;high integrity, motivated, and a team player;advanced computer application skills such as Desktop Publishing; anddemonstrated professional competence and managerial capability as reflected in work performance and results.
An officer at this level will head the Corporate Communications Unit at the Commission where he/she will be responsible to the Secretary/CEO for all public communication matters in the Commission.
Specific duties and responsibilities includeidentifying Government/Commission events in a specific sectoral area that require packaging for dissemination to the media and the public;preparing and organizing fora where Government/Commission policies, programmes and projects can be propagated and promoted;gathering information on policies, programmes, significant events and how they impact on customers and disseminating the same to the public/media;ensuring proper projection of corporate image of the Commission; andcarrying out research based on both local and international press on possible causes of negative publicity on Government/Commission and developing appropriate interventions.Senior Assistant Director, Policy Analysis and Research
Basic Salary scale: Ksh. 89,748 – 120,270 p.m. (Job Group ‘Q’)
House allowance : Ksh. 40,000
Extraneous allowance : Ksh. 20,000
Commuter allowance : Ksh. 14,000
Leave entitlement : 30 working days per year
Leave allowance : Ksh. 10,000 (Once yearly)
For appointment to this grade, an officer must:served for a minimum period of three (3) years at the grade of Assistant Director of Programmes, Research and Analysis, Job Group ‘P’ or in a comparable position in the Public Service;a Masters degree in Business or Economics from a recognized university;attended a Strategic Leadership Development Programme lasting not less than six (6) weeks in a recognized institution;a thorough knowledge and understanding of the concepts and techniques of academic research, with particular emphasis on Public Policy Analysis and publication;ability to write and edit in a clear, concise and understandable manner;have creativity and innovativeness;be of high integrity, motivated and a team player;possess advanced computer application skills; anddemonstrated professional competence and managerial capability as reflected in work performance and results.
An officer at this level will be the head of programmes, research and policy analysis in the Commission where he/she will be responsible to the Secretary/Chief Executive Officer for all programmes, research and analysis.provision of non-partisan professional research assistance and analysis to the Commission and its committees;providing expert interpretation, explanation and analysis;assessing the strengths and weaknesses of existing policies;providing technical back-up to the committees of the Commission; andpublishing conference papers.Alice A. Otwala (Mrs.), MBS Secretary/CEO Public Service Commission

Murang’a County Public Service Board Secretary Job in Kenya

Article 235 of the Constitution of Kenya 2010 provides for the staffing of County Governments.
Further the County Government Act No 17 of 2012 Section 57 provides for the establishment of the County Public Service Board.In accordance with the above provisions, the Office of the Governor of Murang’a County, Hon. Mwangi Wa Iria, seeks applications from highly qualified, results-oriented and self- motivated citizens for the following position.
Establish and abolish offices in the County Public ServiceAppoint persons to hold or act in office of Public County Offices including in the boards of urban areas within the county and to confirm appointments.Exercise disciplinary control over and remove, persons holding or acting in those offices as provided for under this part.Prepare regular reports for submission to the county assembly on the execution of the functions of the board.Promote in the county public service the values and principles referred to in Articles 10 and 232 of the Constitution of Kenya 2010;Evaluate and report to the county assembly on the extent to which the values and principles referred to in Articles 10 and 232 of the Constitution of Kenya 2010 are complied with in the county public service;Facilitate the development of coherent, integrated human resource planning and budgeting for personnel emoluments in the county.Advise the county government on human resource management and development;Advise county government on implementation and monitoring of the national performance management system in the county.Make recommendations to the Salaries and Remuneration Commission, on behalf of the county government, on the remuneration, pensions and gratuities for county public service employees,For appointment to this position, the person should:Be a Kenyan citizen.Be in possession of a first degree from a University recognized in Kenya.Have a working experience of not less than five years.Satisfy the requirements of Chapter Six of the Constitution on leadership and integrity.Be a professional who demonstrates absence of breach of the relevant professional code of conduct.Understand the diversity within the CountyBe a Certified Public Secretary of good professional standing.Be visionary and a strategic thinker.Have capacity to work under pressure to meet strict deadlines.Be committed to be part of a team that will enable the County Government achieve her vision.a) Each application should be accompanied by detailed Curriculum Vitae, copies of relevant Academic and Professional Certificates, National Identity Card or Passport and other relevant supporting documents.
b) All applications should be clearly marked “Application for position of Secretary, County Public Service Board’’ on the envelope and submitted in any one of the following ways:
1. Posted applications should be addressed to:
A.O. Indakwa
The Interim County Secretary,
Murang’a County
P.O Box 52-10200
Murang’a.
2. Manual application should be delivered to the reception desk at 1st floor, of the Governor, Murang’a County.
3. Online applications should be emailed to: icsmurangacounty@gmail.com
The application should reach the Governor’s Office on or before Wednesday, 3rd July 2013.
Remuneration will be commensurate will those published by the Salaries and Remuneration Commission.
Murang’a County is an equal opportunity employer and encourages women and Persons with Disabilities to apply.
 Only shortlisted and successful candidates will be contacted
Interested candidates should get clearance from the following and MUST submit copies of clearance certificates together with the application:Criminal Investigation Department (Certificate of Good Conduct)Ethics and Anticorruption CommissionHigher Education Loans Board (HELB)Kenya Revenue Authority (KRA)

Kajiado County Assembly Service Board Chief Finance Officer, Accountant, HR Officer and Procurement Officer Jobs in Kenya

Kajiado County Assembly Service Board
The Kajiado County Assembly Service Board is the body mandated by the law to, among other functions, constitute offices in the County Assembly service, and appointing and supervising office holders. In pursuance of this function, the Board seeks to recruit highly qualified, results oriented and self motivated personnel to the following offices in the service of the Assembly:

1. Chief Finance Officer / Head, Department of Finance

This Office will be responsible to the Clerk for the efficient management of financial services in the Assembly. The duties and responsibilities will include:Advising the Clerk on financial and accounting mattersDeveloping and executing financial and accounting management and control systems in line with the Public Finance Management Act, 2012Issuing financial management instructions and maintaining effective internal control systemsCoordinating the budget formulation, preparation, execution, accounting and reporting.Monitoring, evaluating and overseeing the management of public finances and economic affairs of the AssemblyAny other duty as may be assigned by the ClerkFor appointment to this position, a candidate must:Be a holder of a Bachelors degree in Finance/Commerce/Accounting from a recognized university (a Masters degree or other additional qualifications will be an added advantage)Be a holder of CPA (K) or ACCA qualificationsBe a registered member of the Institute of Certified Public Accountants of Kenya (ICPAK)Have at least 5 years post qualification experience, at least two of which must have been in a managerial/supervisory levelThis Office will report to and assist the Chief Finance Officer/Head, Department of Finance and discharge similar duties and responsibilities, and/or any other duty as may be assigned by the Clerk
 For appointment to this position, a candidate must:Be a holder of a Bachelors degree in Finance/Commerce/Accounting/Economics from a recognized university (a Masters degree or other additional qualifications will be an added advantage)Be a holder of CPA (K) or ACCA qualificationsBe a registered member of the Institute of Certified Public Accountants of Kenya (ICPAK)Have at least 5 years post qualification experience3. Human Resource Officer/ Head, Department of Human Resources and Administration
This Office will be responsible to the Clerk for the efficient management of human resource function and administration. The duties and responsibilities will include:Advising the Clerk on human resource and administration mattersEstablishing human resource systems, structures and proceduresCoordinating matters and systems relating to human resource, staffing, deployment and remuneration in the AssemblyProviding direction on strategic human resource planning, organization and developmentTraining and capacity development for the Hon. Members of the County Assembly and staff.Any other duty as may be assigned by the ClerkFor appointment to this position, a candidate must:
a. Be a holder of a Bachelors degree in Human Resource management or any other relevant and comparable qualification from a recognized university. (a Masters degree or other additional qualifications will be an added advantage)
b. Be a registered member of the Institute of Human Resource Management of Kenya
c. Have at least 5 years post qualification experience, at least two of which must have been in a managerial/supervisory level
 This Office will head the Procurement Unit and be responsible to the Clerk for the efficient management of supply chain management services in the Assembly. The duties and responsibilities will include:Advising the Clerk on supply chain/procurement mattersEstablishing, managing and coordinating the procurement systems, structures and procedures in the AssemblyProviding guidance on procurement policies and procedures including the implementation of all procurement laws, regulations and policies.Providing overall guidance on contract design and managementProviding guidance on the disposal of the assets of the County AssemblyUndertaking capacity building in matters of procurement for the staff of the County Assembly.Any other duty as may be assigned by the ClerkFor appointment to this position, a candidate must:
a. Be a holder of a Bachelors degree in Procurement/Supply Chain Management from a recognized university. (a Masters degree or other additional qualifications will be an added advantage)
b. Be a registered member of the Chartered Institute of Procurement and Supplies (CIPS), Kenya Institute of Supplies Management (KISM) or any other relevant professional association
c. Have at least 3 years post qualification experience, at least one of which must have been in a managerial/supervisory level

Interested candidates should send their application letters, enclosing up to-date CV’s giving details of day time contacts, names and contacts of three referees; copies of the relevant certificates, testimonials and Identity Cards or Passport so as to be received by Tuesday, 16th July, 2013 at 5.00 pm at the following address:

Kajiado County Assembly
Kajiado County Assembly Chambers
P.O. Box 11-01100, Only shortlisted candidates will be contacted further, and will be scrutinized under the guidelines of Chapter Six of the Constitution of Kenya.

Recruitment of General Service Officer (GSO) Cadets and Specialist Officers into the Kenya Defence Forces

Ministry Of Defence

The KDF is pleased to announce to the general public that there will be a recruitment of General Service Officer (GSO) Cadets and Specialist Officers.

Prospective candidates wishing to apply must possess the following relevant requirements.Must be Kenyan citizens.Age: Between 18 and 26 years old for GSO Cadets and upto 29 years for Specialist Officers.Be physically and medically fit in accordance with the KDF standards.Have no criminal record.Minimum Height: 5 ft 3 in. (5’3”).Minimum Weight:

Men – 54.55 Kg (120 lb).
Women – 50.00 Kg (110 lb).

Women candidates must NOT be pregnant at recruitment and during training.Education:General Service Officer (GSO) Cadets
A minimum of mean grade B (Plain) in KCSE upto degree level with minimum subject grade of C+ (Plus) in English, Mathematics and in any one of the Pure Sciences (Physics, Chemistry or Biology).Those aspiring to join KDF as GSO Cadets should note that the initial training period will cover three continuous years leading to a BSC in Military Science on successful completion.
A minimum of mean grade B (Plain) in KCSE and an undergraduate degree from a recognised University/Institution. Must be registered with the relevant statutory body, where applicable.
(a) Experience: Minimum of two (2) years’ working experience for Specialist Officers.General Service Officer (GSO) Cadets
Must have a Bachelor of Medicine and Bachelor of Surgery (MBCh.B) degree and be registered with the Medical Practitioners and Dentists Board (MPDB).
Must have a Bachelor of Laws (LLB) degree and a postgraduate diploma from the Kenya School of Law, must be admitted as an advocate of the High Court of Kenya and be in possession of a valid current practising certificate.
Must have a Bachelor of Architecture (B.Arch) degree and be registered with the Board of Registration of Architects and Quantity Surveyors (BORAQS).
Must have a Bachelor of Quantity Surveying degree and be registered with the Board of Registration of Architects and Quantity Surveyors (BORAQS).
Must have a BSc. in Electrical and Electronics Engineering or Bachelor of Technology degree and be registered with the Engineers Registration Board (ERB).
Must have a BSc. in Mechanical Engineering or BSc. In Production Engineering degree and be registered with the Engineers Registration Board (ERB).
Civil and Structural Engineers
Must have a BSc. in Civil and Structural Engineering degree and be registered with the Engineers Registration Board (ERB).
Must have a Bachelor of Education (B.ed) degree in Physical and Health Education.
Must have a BSc. in Computer Science or BSc. in Information Technology or Bachelor of Computer Technology (BCT) degree.
Must have a BA. in Hospitality Management degree.
Must have a BSc. in Photogrammetry and Remote Sensing degree.
Must have a BSc. in Meteorology degree.

Must have a professional degree and be an ordained priest.

Must have a professional degree and be an ordained priest.

Must have a professional degree and be a qualified Imam.

The initial military training for Specialist Officers will take four months.
Clear photocopies of genuine and relevant academic certificates and national ID card must be attached to the application and be addressed to the:Assistant Chief of the Defence Forces (Personnel and Logistics)
Ministry of State for Defence
Defence Headquarters
Ulinzi House
P.O. Box 40668
Nairobi – 00100
so as to reach him on or before 19th July 2013.
Candidates who will be shortlisted for GSO Cadets / Specialist Officers shall be notified through the print media between 23th Aug – 31st Aug 2013.

Member of The Parliamentary Service Commission Job in Nairobi, Kenya

Vacancies in the Position of Member Of The Parliamentary Service Commission
The Parliamentary Service Commission is established under Article 127 of the Constitution of Kenya 2010 and is mandated, among other things, to provide services and facilities to ensure the efficient and effective functioning of Parliament. Article 127 (2) of the Constitution provides that the Parliamentary Service Commission shall consist of, among others, one man and one woman appointed by Parliament from among persons who are experienced in public affairs, but are not Members of Parliament.
The Parliamentary Service Commission now invites applications for the two (2) vacant positions for Member of the Parliamentary Service Commission under Article 127(2)(d) of the Constitution from interested persons, other than Members of Parliament. A person shall not be qualified for appointment as a member of the Commission under Article 127(2)(d) of the Constitution unless such person:is a citizen of Kenya;holds a degree from a university recognized in Kenya;has at least ten years experience in public affairs; andmeets the requirements of leadership and integrity in Chapter Six of the Constitution.Applications, including the curriculum vitae and copies of other supporting documents, may be sent or delivered to: The Clerk of the Senate/Secretary, Parliamentary Service Commission, P. O. Box 41842-00100, Nairobi, or emailed to csenate@parliament.go.ke, to be received on or before 10th July, 2013 at 5:00 p.m.

Traffic Studio Manager, and Client Service Executive Jobs in Kenya

A fantastic opportunity has arisen for a motivated and results-driven individual with a leading branding and communication agency

Traffic Studio Manager

Reporting to the General Manager

Overall Job Purpose

Handling of the Designers Output Management by supervising and advising the designers and ensuring the set deadlines are met on time without compromising the quality of the end product to the customers’ satisfaction

Duties and Responsibilities

Responsible for the smooth operations of design studio by organizing and coordinating workflow in order to attain the set targets on time.Ensuring preparation of daily plan for the designers after developing a brief for each designer by collecting all information being given by the customer.Responsible for Designer’s Output Management by supervising and advising the designers with an objective of getting best design output.Assigning and following up on jobs in Pre-Press and ensuring that they go to production on time so as to meet the agreed client deadline.Taking and writing briefs by compiling all the jobs in the studio and distributing them to the designers according to the designers strength and work load.Responsible for receiving all jobs coming into the department in order to ascertain that the paper work done matches with the job card and whether the CD/Artwork received is useable.Timely preparation and submission of accurate and comprehensive designers, Prepress and job sent to production reports to the supervisor.Work with the ClientAt  least a diploma in printing or any other relevant field or in-depth knowledge in printingAt  least 3 years experience in studio/Traffic management.Excellent  leadership, communication and organization skillsWork under minimum supervisionPays attention details.Establishing relationships with the clients ,maintaining and nurturing business relationships with the existing  and new clients  with an objective of increasing company revenue  by meeting the set targetsPreparing sales contract terms as per clients needs  and discussing the same to customer’s satisfaction after necessary approvalCreating portfolio of the clients accounts and monitoring their on-going activities with an  objective of ensuring they are completed in a timely and comprehensive manner to the clients satisfactionInitiate new business by establishing new business contacts  by developing thorough knowledge of the clients’ business and market trendsPreparing  briefs as per clients requirements for execution by the creative studioCheck each clients job status in the creative department and updating the client on the same with a view of having  timely and complete jobs as per clients  expectationsPreparing  accurate and timely quotations as per the client’s needsAdvising the clients on  new company products  and services that would add value to their business so as to initiate new  and grow current businessPreparing comprehensive and timely reportsImplementing the approved sales  and marketing strategiesHandling any other duties that may be assigned from time to timeDegree/Diploma in Sales and Marketing or related subjectA minimum of 2 years experience in customer service or related field in designBe motivated, enthusiastic with exceptional interpersonal skills and organizational skillsAble to work under pressure, multi task and make effective and consistent decisions under pressureKnowledge on advertising and printing will be an added advantageExcellent communication and presentation skillsThe ability to demonstrate an understanding of customers’ business requirementsMust be enthusiastic and results orientated with high energy and drive.Good personal and business planning skills.Team player
Only shortlisted candidates will be contacted.

Customer Service Representatives Jobs in Kenya

Customer Service Representatives (Shift work)
Are you a Diploma holder with a clear accent and outstanding computer skills, flexible to work on shift basis?
Flexi Personnel is looking for enthusiastic and self motivated customer Service representatives with a positive attitude and a team player to work in a call centre.Screening and moderating user submitted content, answering support requests and performing support functions.Moderating and screening written user content on ProfilesModerating and screening user submitted photosAnswering Online Help RequestsAnswering telephone support requestsProcessing Testimonials (depending on language)Various support tasks assignedInternet and Computer literate Passion for Customer ServiceAbility to respond promptly to customer inquiriesAbility to handle and resolve customer complaintsAbility to multitask and take up more workload when requiredOutstanding language skills (grammatically correct, can express things clearly)Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)Very good work ethic (is reliable, motivated, professional)Interested? Call 0702 152 674 on Tuesday 25th June as from 12.00 noon to 4.00pm ONLY to book your slot for interview.

Note: Only serious candidates need to call

Aon Kenya Claims General and Assistant Managers, Customer Service, Healthcare Operations obs in Nairobi

Aon Kenya Insurance Brokers Ltd is a market leader ¡n insurance broking, Risk Management and Human Capital Consulting.
The firm is going through a period of solid growth and need to fill the following vacancies.
General Manager, Claims Department  Managing claims department to include, claims processes management, personally handle malor claims, staff performance management, and prepare claims department annual business plan.A bachelor degree in a relevant field, CII finalist with 10 years hands on experience of which 5 must be at senior management in a busy underwriting and claims departments of an insurance or insurance intermediary firm.
Those with healthcare related claims management experience will have a definite advantage.
Assistant Manager, Claims Department Work with insurance brokers to ensure speedy and efficient claims settlement.Bachelor’s degree, with at least 4 CII credits or equivalent coupled with not less than 5 years hands on experience gained in a busy insurance underwriting and claims departments.
Assistant Manager - Customer Service, Healthcare Department  Effective management of allocated accounts by complying with client Service Level Agreement protocol, handling clients’ enquiries and complaints.Bachelor’s degree with at least 5 years hands on experience gained in a busy insurance underwriting or customer relations departments.
Manager - Operations, Healthcare Department Effective management of membership database, reports unit management, good understanding of medical underwriting processes and effective IT system operations.Bachelor’s degree with at least 5 years hands on experience gained in a busy insurance underwriting or operations departments.
If you meet the above requirements, please email your application and resume to
aon_rec@aon.co.ke on or before noon 4th July 2013 quoting the job title and reference as the subject. Only shortlisted candidates will be contacted.

Golftrick Investments Receptionist/Front Office, Customer Service Executive, Graduates Programme, Stores Assistant, Credit Clerks/Cashiers Jobs in Mombasa, Kenya

We are a new upcoming consulting and trading firm based in Mombasa. Our areas of focus include Research Training and Education and commodity trading.

Receptionist/Front Office

Job Summary

To assist our guests efficiently, courteously and professionally in all front office and golf related functions.To maintain our standards of hospitality at all times.To have a thorough knowledge of all front office and golf operations. Job PurposeOur Front Desk Agent is very often the first and last member of staff hotel guests will see.They have to reflect our atmosphere and convey a sincere welcome to all customers and coordinate management with staff and guests with business.Section Two: General Tasks and ResponsibilitiesPractice gracious hospitality and promote goodwill by addressing guest’s by name, being friendly and helpful to all guests, fellow coaches and stars at all times.Attending to calls, both internal and external calls according to our Standards.Have knowledge of villa and Homestays types and locations within the resort and assign rooms as per required rates indicated and maximize villa sales.Have knowledge of the villa and Homestays rates, the packages, discounts and maintain knowledge of our product line, market conditions, and customers' objectives.To ensure maximum villa occupancy in line with agreed policy on overbooking.Communicate to the housekeeper with detailed information and requests on the expected arrival of the day including special services required e.g. a baby cot.Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time.Participate in the daily 15-minute brief and complete all duties listed on reception checklist.Develop a thorough knowledge of the property, staff, services and the hours of operations.Ensure guest messages are delivered promptly to the guest rooms.Handle wake up calls diverted from the call centre.Perform all business centre duties and cover the area in accordance to the departmental rota.Assist in the training of new employees when required.Protect guest’s and stars security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorized by a coach.Handle any guest problems or complaints in a professional and hospitable manner and report any unusual occurrences and/or requests to a coach.Ensure the cleanliness and neatness of the front desk.Hand over any relevant information with necessary departments and stars.Familiarize yourself of the daily activities and meetings that are being held in the hotel.Have a thorough knowledge of the hotel PMS system, telephone systems, PDQ, pagers and scanners. Know who to report hardware and software problems to and know how to action crash procedures.Actively participate in special guest programs such as: repeat guest history, guest satisfaction surveys and guest responses.Study the function sheets, the guest correspondence letters, memorandums and any other relevant information to ensure that communication between the Front office department and all the other departments is maintained at all times.Perform manual postings of both accommodation and other related expenses onto the guest accounts and receive payment.Have knowledge of and maintain the safe deposit boxes.Be flexible in assisting around the property in response to business and guest demands as well as to any other reasonable duty as requested by the management.Print contingency reports, i.e. departure list, high balance report, in-house guest list, guest ledger balance report, upon every shift - 7am, 12pm, 3pm and 11pm. File in the respective files as backup in case of system failure.Have the departure list ready with all the bills attached to the guest folios prior to the guest check out.Handle guest checkouts efficiently and in a professional manner, having a thorough knowledge of all checkout procedures.Ensure that all the departed rooms have been checked out from the opera system and file the key card.Alert the front management or the assistant manager immediately you notice a discrepancy.Comply with all company policies and procedures, but allow for judgement flexibility as situations demand.Attend and participate fully in departmental and company meetings and training sessions as required by your Manager and to implement the given training as well as taking responsibility for your personal development within the company.Comply with the company regulations as stipulated in the staff handbook, regarding uniform timekeeping, hygiene and general conduct.Understand the Resort’s Fire and Safety proceduresIs following Company’s Mission / Vision & Guiding Principles.Is complying with the Company’s Code of Conduct, Employee Hand Book and Kenyan Laws.Is familiar with Club Lounge members, known repeat guests, VIPs and provide special attention and recognition.Assists in maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.Participates on the guest compCustomer Service Executive

The job-holder will be responsible for standardizing customer service and experience across the company to ensure that the team offers top level, prompt, courteous and efficient service to customers, achieving exhilarating customer experiences.

Key Duties and Responsibilities

Accuracy of reporting and data base informationDevelop customer service standards and devise ways to measure and monitor the same.Oversee the achievement and maintenance of agreed customer service levels and standardsImplement the standards in all MCL outlets.Coordinate with other departments to ensure facilitation of service delivery and implement growth strategies.Analyze relevant data to determine customer service outputsIdentify and implement strategies to improve quality of service, productivity and profitabilityCo-ordinate and manage customer service projects and initiativesEvaluate performance and management of staffIdentify and address staff training and coaching needsConduct customer service audits.Coordinate the complaint handling process.Track customer complaint resolutionHandle complex and escalated customer service issuesDiploma in a business related field.At least 3-5 years’ experience in handling customer Service at a supervisory level.Good knowledge of Bank/Microfinance Operations, CPA qualifications and Audit will be an added advantage.Key Competencies

Personal attributes & skills required in undertaking the role:

Should be able to foster and imbibe excellent service values to all relevant staff.Excellent communication and presentation skills.Leadership Skills. Socially Confident - at ease with meeting people, knows what to say and is quick to establish rapport.Quick thinker - is able to think on their feet.Resilient - emotionally restrained, rarely upset by criticism.Optimistic - able to keep spirits up despite setbacks.Innovative - generates ideas, shows ingenuity, and thinks up solutions.Achievement/ results orientated - Needs to do well, enjoys challenges, and is strongly motivated to achieve impressive results.Assertive - will put forward an idea or view despite opposition and without violating rights of othersAffiliative - shares with and consults others, enjoys working in a collaborative context.Aged to be between 28 - 35 years.Graduate Management TraineesWe employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our clients at the heart of everything they do.

And we're looking for more people like this to join our friendly and professional team.

We currently have the following vacancy:

Graduates Programme
In return we'll give you a generous financial and benefits package including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people.

Most importantly, we'll give you the room to be yourself.

Requirements

Bachelors degree or a Diploma in any Hospitality Course,Business Studies,Accounts, ETC.Results oriented, entrepreneurial and self-motivatingTenacious and resilient, driven to achieve even when faced with obstaclesStrong commercial understanding of business issues / opportunitiesStrong understanding of sales and marketing strategy and planning issuesStrong analytical skills, with ability to develop strategies, tactics and measurable implementation.Previous experience will be an added advantage.Stores Assistant

To act under the direction of the store’s and logistics manager by carrying out all stores activities and operations assigned

Computer LiteratePresentableGood Communication SkillsConversant with Sage-pastelWe are looking for accounts clerks/cashiers.

Requirements
Literate in basic computer applicationsA certificate in KATC, CPA PART 1OR Diploma in Business Administration3 years working experience (will be an added advantage)All applications accompanied by Cv should be sent to golftrickinvestments@gmail.com

Wananchi Group Customer Service Manager Job in Kenya

Vacancy Announcement Number: WGK/002/2013
Post Title: Customer Service Manager
Wananchi Group is the first Triple Play operator in Kenya and on the African continent, offering cable & satellite TV; high speed broadband Internet and telephony, under the brand name Zuku. As we continue to expand our network footprint, we are constantly seeking qualified individuals who have the talent, passion and desire to be part of a great team.
The Customer Service Manager will be responsible to deliver exceptional Customer Service performance by self and team by overseeing the overall performance of the Customer service department through excellent customer service, query and incident resolution as well as business development across the board through cross-selling. He/she will also be involved in recruiting, inducting, appraising and leading the call centre team, acting as a point of both knowledge and escalation, managing multiple stakeholders and driving service improvement.Reporting to the Customer Experience Director, The Customer Service Manager will be responsible for:LeadershipAnalysis, Reporting and FeedbackProcess Improvement and ManagementCollaborating and Business SupportCustomer ServiceManage the Customer service department to provide exceptional service at all times and provide a benchmark of service delivery to be used by all other departments within the organization.Develop tools such as questionnaires and surveys aimed at recognizing customer needs and developing proactive mechanisms of meeting and surpassing these needs.Manage customer queries and complaints by taking ownership and resolving in a timely manner as well as ensuring that customers are advised of the most appropriate delivery channels to meet their needs.Manage the Call Centre in an effective and efficient manner so as to provide a seamless and one point of support to all our clientsDaily monitoring of the customer complaints register to ensure constant update and timely resolution whilst compiling feedback on recurrent issues for management information use.Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team on and fully complying with the departmental & organizational operation policies, procedures and relevant ICT regulations & legislation in responding to and resolving any queries relating to the unit’s operations, whilst contributing to procedures development and improvement through continuous reviews.Guide the team to develop a professional work ethic and motivate staff by ensuring that they are properly and promptly recognized.In conjunction with the Chief Commercial Officer, agree on challenging performance objectives and measures for the team, providing regular feedback on honest assessment and achievement.Pursue team and personal development to increase effectiveness/efficiency, acknowledging strengths and areas of development as well as share knowledge experience and best practice with other team members.Assisting the marketing team in the management and implementation of new product launches via advertising to existing and potential clients by use of the key modes of communication at the disposal of the Customer service department Contribute to product development and improvement through continuous feedback analysis collected from clients.University Degree in a Business related field. An MBA would be an added advantage.At least 7 years of Customer management experience, with at least 3 years at senior level.Experience of managing and driving service improvement whilst managing multiple stakeholders within a similar contact centreExperience in Call Centre Service Activities, systems and proceduresKnowledge and experience in reading, analyzing, and interpreting periodical reports, and technical procedures.Experience in writing reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Experience in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists. Planning and organization.Ability to project a positive image for him/ herself and the company.Good team player with a commitment to value based leadership.Results- oriented.Credibility and flexibility to deal with people at a variety of levels.Highly adaptable and versatile. Ability to handle ambiguity and work unsupervised in an unstructured environment.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Ability to motivate staff through leadership.Ability to handle a high stress environment positively.Ability to create good and strong work ties cross departmentallyCommitted to quality, customer service, equal opportunities and diversity, best practice and best valueClosing date is 21st June 2013
If you are qualified and up to the challenge submit your application together with detailed curriculum vitae, copies of academic certificates to recruit@ke.wananchi.com quoting the VA Number and title of the position in the subject line. Please note that only qualified candidates will be contacted.
Wananchi Group (k) Ltd is an equal opportunity employer

Ringier Customer Service, Online Content Editor & Social Marketing Job in Kenya

Job Description: Customer Service, Online Content Editor & Social Marketing

Department title: Ringier Customer Service    

Reports to: Customer Service Lead
 

Work location: Nairobi

Job Details 

Online editing of platformsPerform updates and ensure engagement on all social media platformsIncrease and maintain social media reach on all platformsRepresent the voice of Rupu, Rupushops, Ruputravel and Pigiame on respective social media platformsInteract, respond to and follow up on all queries, comments and issues on all social media platformsEnsure the daily tracking of all sales on Rupu Ensure tracking of all Rupu stock Create customer coupons for all purchases made on RupushopsEnsure the collection and delivery of purchases made on RupushopsEnsure all enquiries made via phone, email and social media are responded to within 1 hour and resolved within 24 hours Take over any duties assignedKey Responsibilities& Result Areas    Polite, honest, fun and engaging communication with customers and on all platformsEnsure 50% of all enquiries are responded to within 1 hour (during working hours) and resolved within 24 hoursEnsure social media growth by 15% each quarterWorking Relationships (Internally & Externally)Coordinate deal content and approval with sales representativeForward social media info/trends/feedback to rest of teamDegree in Marketing, Communications or IT Excellent verbal and written communication skillsTeam playerStrong attention to detailPrevious internet work experience Social media affinity, good understandingExperience with social media toolsPersonal and Managerial AttributesSmart, creative and innovativeEye for design and advertising communicationHonest, strong work ethics and integritySelf-disciplined, able to work within deadlines Well-organized; can multi-taskExcellent time-management skillsIn order to be considered for an interview, email your application to recruit@ringier.co.ke by 21st June 2013.