Showing posts with label Data Analysis. Show all posts
Showing posts with label Data Analysis. Show all posts

Monday, August 20, 2012

Technical Advisor, Financial Analyst and Data Officer Jobs in Kenya for MSH Senior Talent Acquisition Specialist


Management Sciences for Health (MSH) founded in 1971, is a non-profit organization with a mission to save lives and improve the health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health. 

Together with our partners, we are helping managers and leaders in developing and transitional countries to create stronger management systems that improve health services for the greatest health impact. 

Headquartered in the United States, we have operations in more than 30 countries and employ more than 2,000 people from over 73 nations. 

For more information please visit our website www.msh.org.
 
MSH seeks to recruit highly motivated and result oriented individual for the following positions;

Senior Talent Acquisition Specialist - New Business Development (Africa)
 
ID:13-5437 

(Local Hire Only)
 
If you love the fun of winning and the joy of accomplishing new results, apply today to this exciting opportunity!
 
The Senior Talent Acquisition Specialist, New Business Development (Africa) to be based in Nairobi, Kenya, will source, generate leads, identify, screen, interview and recommend candidates to be included in MSH proposals in the African continent.

Work with the proposal team to recruit appropriate staff for the project that meets requirements, participating in all relevant proposal meetings 

S/he may also perform full-cycle recruiting to fill positions for the region.
 
Roles & Responsibilities
  • Using innovative networking sources including employee referrals, work with hiring managers in the U.S. and overseas to fill positions.
  • Identify and recruit a pipeline of key personnel candidates for new business proposals and will serve as the Staffing Specialist for the live proposal to the extent possible.
  • Conduct initial interviews to determine suitability of candidates and make recommendations.
  • Maintain an on-going relationship with candidates that may be best suited for future MSH open positions.
  • Obtain information regarding HR practices in the local market, and benefits and compensation offered by local organizations.
  • Prepare and keep up-to-date a staffing matrix using designated templates.
In addition, the Staffing Specialist, with support from the HR Partner as needed, New Business Development:
  • Draft and post job descriptions based on the agreed upon organizational chart.
  • Review the qualifications of candidates in past procurements for countries in Africa to look for patterns/ precedents on the qualifications Donor is seeking.
  • Shortlist candidates for review by designated proposal team members.
  • Prepare requisite letters of commitment, CVs, bio-data forms, and certifications for personnel named in the proposal as appropriate.
  • Coordinate side meetings/conversations as follow up to daily huddles as necessary.
Qualifications and Experience
 
The ideal candidate should have a bachelor’s degree in Human Resource Management or related field.

A minimum of five years’ demonstrated success supporting recruiting for employee groups of 500+ employees, preferably in international locations; AIRS Certification strongly preferred. 

Solid recruiting, sourcing, research, and cold calling experience with wide variety of sourcing vehicles, including internet sourcing/advertising, direct sourcing, trade journal/newspaper advertising, employee referral campaigns, job fairs and outplacement firms. 

Hands on experience with applicant tracking systems.
 
Significant knowledge of HR and recruiting functions, practices, and approaches.
 
A people and strong collaborator with effective interpersonal communication skills who enjoys working across countries, cultures, and organizational units. 

Demonstrated ability to work, manage, and meet competing deadlines. 

Effective written and verbal communication skills required. 

Capable of managing conflict and conflicting views.

Willingness and ability to travel internationally and domestically. Proficiencies with Applicant Tracking Systems, MS Office Suite and Human Resources Information Systems. Fluency in French, Spanish, Portuguese or Arabic preferred.
 
Technical Advisor – Governance, Strategy and Resource Mobilization 

ID: 13-5439

Working under Leadership Management Sustainability (LMS Kenya) Project and reporting to the Technical Director, the Technical Advisor will be responsible for technical leadership through initiatives in governance, strategic planning, and resource mobilization. 

S/he will provide focused, high-quality technical assistance to partners and clients of the Leadership, Management and Sustainability (LMS) Program in Kenya.

S/he should be willing to travel within Kenya regularly.

Roles & Responsibilities
  • Building and managing professional relationships with key stakeholders, and providing reliable, high-quality follow through on all obligations to clients and other parties.
  • Assessing governance, strategic planning, and resource mobilization capacity building needs for both individuals and systems of Public Sector, FBOs, training institutions and other LMS/Kenya client organizations.
  • Developing and/or reviewing tools and interventions as needed to address client needs, including manuals and new systems and providing direct technical assistance in these areas and guiding the adaptation of materials for the Kenya context.
  • Contributing to the design, implementation, and review of strategies across multiple clients, utilizing existing resources, according to client’s greatest needs, with awareness of cultural and political sensitivities, and according to donor expectations and timeframes.
  • Delivering diagnostic, training, mentoring, and other organizational development services to client  organizations within both the public and private sectors of Kenya, and coordinating with LMS partners offering similar service to client organizations.
  • Designing and conducting learning opportunities for people serving in leading, managing, and governing roles in hospitals, health centers and other organizations within both the public and private sectors of Kenya (including face to face, webinars, workshops, and conferences)
  • Participating in the consultant management process, including contributing to the development of scopes of work, providing quality assurance and review of deliverables.
Qualifications and Experience
 
The ideal candidate is required to have a master’s level education in public health, international development, organization development, public administration, management, social sciences or a related field. At least five (5) years of experience in managing public health programs in developing and transitioning countries.
 
S/he should have significant senior-level work experience in activities across the areas of leadership and management, specifically strategic planning, resource mobilization and governance with successful track record implementing interventions within the Kenyan health system.
 
S/he should have excellent communication skills, both verbal and written, demonstrated leadership, and the ability to work collaboratively across technical disciplines.
 
The successful candidate should have familiarity with and understanding of USAID administrative procedures and regulations. In addition, s/he should be a strong team player with excellent interpersonal, facilitation, relationship-building, negotiating and influencing skills.
 
Financial Analyst

ID: 13-5440
 
Working under the Center for Pharmaceutical Management (CPM) and reporting to the Senior Finance Manager, the Finance Analyst will provide financial management support to CDC - Strengthening Public Health Laboratory. 

S/he will develop and monitor project and activity budgets. S/he should be willing to travel within Kenya regularly.

Roles & Responsibilities
  • Participate in improving and maintaining project financial management systems.
  • Developing routine and ad hoc reports for appropriate project senior staff to ensure the regular flow of relevant and accurate financial information for decision making using MSH Business information system (BIS) and Quick Books.
  • Assist the technical team in developing work plan assumptions for budgeting. Developing and revising budgets for assigned portfolio in consultation with the Project Director and Senior Finance Manager
  • Conducting thorough cost research as needed and monitoring accruals and incorporating them in relevant reports and analysis.
  • Assisting the project staff in activity implementation, particularly in efficient liquidation and reporting of advances and in preparing accurate activity specific estimated budgets.
  • Assisting in reviewing of project financial documents to ensuring accurate coding of expenses
Qualifications and Experience
 
The ideal candidate should have a Bachelors Degree in Finance, Accounting or Business management with at least CPA Part II. S/he should have at least three (3) years relevant working experience in Accounting/financial analysis and management. 

Project budget management experience and accounting familiarity is preferred.

S/he should be able to work independently with minimal supervision, ability to assess priorities, handle a variety of activities in a time-sensitive environment, and able to meet competing deadlines with great attention to detail and quality.

In addition, s/he should have advanced spreadsheet skills with hands on experience with accounting or business information systems software. S/he should have excellent communication and interpersonal skill.

Familiarity with Centers for Disease Control and Prevention (CDC) or comparable United States Government regulatory environment and compliance requirements will be an added advantage.

Data Officer (2)

ID: 13-5441
 
Working under FANIKISHA Institutional Strengthening Project and reporting to the Monitoring and Evaluation Technical Advisor, the Data Officers will ensure implementation of a robust project data management system. 

S/he will ensure data submitted by CSOs is analyzed, and feedback and technical support in data management is provided to CSO for project improvement.. 

In addition, s/he will be responsible for maintaining an up to date data management system to inform project reporting.

Roles & Responsibilities
  • Ensure timely submission of data by Civil Society Organizations partnering with FANIKISHA
  • Provide timely feedback to CSOs on data quality.
  • Conduct data quality assessments on submitted data, enter data into the project data management system and conduct analysis to inform project reporting and improvement.
  • Working closely with the project teams to identify needs, gaps, and opportunities in the data collection tools and processes at project and CSO level.
  • Support the implementation of a data management system to ensure submission of quality data by CSOs in a timely manner.
  • Keep an up to date project data management system for the project
  • Update the project data management Standard Operating Procedures to sustain quality
  • Supporting data collection and management for non routine project surveys
  • Generate relevant reports as required and provide support and feedback to the project technical teams as required.
  • Support the management of the Kenya National Civil Society Portal for Health
  • Assist the technical teams in data and information analysis and in the preparation of ad hoc reports for internal use as well as meeting donor reporting requirements.
Qualifications and Experience
 
The ideal candidate should have a degree in Health/Statistics or related field. S/he should have at least 3 years relevant professional working experience in an NGO environment.
 
S/he should have demonstrated analytical, communication, reporting and presentation skills. Computer literacy with proficiency in MS Office Software applications is necessary. Demonstrated advanced skills in use of MS Excel and SPSS and experience in designing and conducting simple surveys will be an added advantage
 
In addition, s/he should have experience in providing technical assistance to CSOs in data management; s/he should be able to work under pressure independently with minimal supervision, have ability to assess priorities, handle a variety of activities in a time-sensitive environment, and able to meet competing deadlines.
 
Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, and national origin, and citizenship, physical or mental handicap. 

For further detail and to apply for this position, please visit the Employment Opportunities section of our website at www.Jobs-msh.icims.com by August 31, 2012.

If you cannot apply online or have difficulty doing so, please email an explanation of your problem to iRecruiterproblem@msh.org 

Only shortlisted candidates will be contacted.
Visit Smart Jobs Kenya for more job deals

Friday, October 28, 2011

Security Information and Commercial Manager & Data Analysis Manager jobs in kenya


Senior level executive positions in a fast growing strategic risk management company specialising in providing effective solutions to delicate or complex security situations not only in Kenya but also in the region.

With the following two appointments, our client wishes to not only grow their customer base but also the quality of services rendered to clients.

Given the current security situation in the country, the need for strategic risk management solutions is greater than ever before.

Commercial Manager

Tuesday, September 27, 2011

Data Management Assistant career opportunity Nairobi Kenya - Alliance for a Green Revolution in Africa (AGRA)


The Alliance for a Green Revolution in Africa (AGRA) is a not - for - profit organization formed in 2006 to work with African governments, farmers, donors, NGOs and the private sector to reduce hunger and poverty in Africa through agricultural development targeted at resource poor farmers.

AGRA has its headquarters in Nairobi, Kenya and an office in Accra, Ghana.

AGRA is seeking to recruit a highly competent and experienced individual to fill the following position.

Data Management Assistant

This position will be based in Nairobi and will report to a Program Coordinator, Program for Africa’s Seed Systems (PASS).

Job Description

Scope: The Program for Africa’s Seed

Thursday, September 15, 2011

Temporary Data Entry Clerks (Schools) Careers in Kenya


Temporary Data Entry Clerks (Schools)

Number Required: 5

Location: Nairobi, Kenya

About Bridge International Academies

Bridge International Academies is a startup revolutionizing education across Africa with a truly unique business model. The company has launched a large-scale franchise-like network of ultra low-cost for-profit private primary schools across Africa.

Our schools profitably deliver high-quality education for less than $4 per child per month, enabling local school managers to operate their school businesses profitably, while creating a highly successful business at the central level.

Monday, September 12, 2011

Kenya Red Cross Grants Manager, Accountants, M&E Manager, Programme Quality Manager and Data Management Officer Jobs


Kenya Red Cross Society (KRCS) is a humanitarian relief organisation created by the Act of Parliament, Cap 256 of the Laws of Kenya of 21st December 1965.

Its vision is to be the most effective, most trusted and self sustaining humanitarian organisation in Kenya.

KRCS has been appointed the Principal Recipient (PR) for Global Fund (GF) Round 10 HIV Grant. It is in this respect that the Society has set up the Global Fund Programme Management Unit (GF PMU).

The unit is looking for qualified persons to fill the following positions:

Position Title: Grants Manager

1 Position

Reporting to: Head of Grants and Finance

Job Location: KRCS Headquarters

Overall Purpose

Reporting to the Head of Grants and Finance, the Grants Manager will be responsible for coordination and management of all financial aspects of the programme by operationalising programme grants management systems to ensure there is full compliance with contract obligations and that all funds utilised are well documented, accounted for and reported.

S/He shall be responsible for the design, planning and implementation of an integrated Grants and Quality Assurance systems (GQAs) for the GF programme operations aimed at facilitating decision-making processes and promoting accountability.

Core Duties and Responsibilities
  • Provide technical and operational support in the design, planning and implementation of an integrated Grants and Quality Assurance systems (GQAs) for the GF programme operations aimed at facilitating decision making processes and promoting accountability.
  • Grants and contract Management, compliance enforcement and coordination of financial aspects of the programme to ensure the programme achieves full contract compliance and that the programme effectively interprets and operationalises the contract requirements.
  • Ensure that all Performance Framework targets are fully contracted in line with funds allocation per service area, funds are utilised as per approved budget, are adequately documented, accounted for and within the programme period.
  • Coordinate audits of the PR and Sub-recipient (SR) in liaison with the Finance and Internal Audit Departments to ensure the programme is cleared in all audit requirements.
  • Manage Funds disbursement requests to the PR and SRs while ensuring that bottlenecks to funds flow are addressed and programme financial risks are adequately managed.
  • Manage programme budget and grants portfolio performance monitoring to ensure adequate controls for efficient funds utilisation by use of tracking tools and grants management plans.
  • Monitor and track the utilisation of PR’s capital and operational expenditure against approved plans and ensure compliance.
Minimum Qualifications
  • Postgraduate qualification in Business Management, Finance, Economics or equivalent qualifications.
  • Over five (5) years relevant experience in areas of Grant Management coupled with Programme Management including Monitoring and Evaluation.
  • Previous work in HIV/AIDS and or Health Grant Programmes will be an added advantage.
Key Competencies
  • Strong interpersonal and cross-cultural skills including the ability to build collaborative relationships with sensitivity to cultural, ethnic and political issues and ability to influence and resolve differences and conflicts
  • Demonstrated technical expertise in Strategic Management, Project Planning and Budgeting, Resource Management, Implementation ability as well as Programme Monitoring and Evaluation
  • Ability to develop and implement performance management system, giving candid performance feedback and supporting professional development efforts
  • Considerable knowledge of management information systems, proficiency in database systems, spreadsheet and flow chart applications, and budgeting.
  • Demonstrated ability to meet deadlines, analyse financial and operational data and information, think analytically and critically.
Position Title: Grants Accountants

3 Positions

Reporting to: Grants Manager

Job Location: KRCS Headquarters

Overall Purpose

Reporting to the Grants Manager, the Grants Accountant will be responsible for effective planning, budgeting, implementing and evaluating accounting operations including management of the GF funds and monitoring the income against budget to ensure that all income variances are identified and investigated in a timely way and management of creditors.

S/He will manage bank reconciliations, updating and producing cash flow forecasts, according to income received and expenditure committed and reporting the monthly cash flow position,
maintaining an updated billing system, handling credit balances as well as creating a cost-effective recovery system.

Core Duties and Responsibilities
  • Contribute to the development, implementation and evaluation of the annual budgets and plans aimed at operationalising programmes and projects activities
  • Contribute to the review and update of accounting policies and procedures through direct analysis of new and existing financial accounting systems and procedures to increase efficiency and to ensure compliance with standard accounting principles and procedures, regulations and statutory requirements
  • Coordinate receipts and disbursement, banking, protection and custody of funds, securities and financial instruments to ensure that the income recorded on the ledger is accurate and robust as well as follow up on unbilled income
  • Advise management on reallocation of undisbursed funds to maximize on interest in line with policy directives
  • Monitor the GF Programme income against budget and ensure that all income variances are identified and investigated in a timely way
  • Monitor bank balances on a daily and periodic basis in order to produce cash flow forecasts according to income received and expenditure committed, also recommend appropriate action in the event of cash flow variances
  • Ensure that the cash flow forecasts are compiled according to current best practice and are produced on a one year rolling basis.
  • Liaise with auditors and ensure all requested information is supplied in a timely manner and that all relevant audit recommendations are implemented
  • Manage banking relationships and highlight any issues to the Grants Manager.
  • Contribute to multidisciplinary work teams to develop, implement and evaluate strategic management plans and budgets in order to improve performance standards and organisational effectiveness
  • Provide various financial reports on an ad-hoc basis by extracting, compiling, analyzing, and formatting financial data; also provide assistance in interpreting report parameters, results, and data to line management, programme officers, project managers and other management personnel
Minimum Qualifications
  • Bachelor’s Degree in Accounting and finance plus CPA (K) or equivalent qualifications
  • Over three (3) years experience in accounting including skills in computerized accounting systems.
Key Competencies
  • Considerable knowledge and ability to perform professional accounting work in accordance with the international “Generally Accepted Accounting and Auditing Principles” (GAAP), procedures, standards and controls, including financial forecasting and monitoring of budgets as well as donor accounting procedures
  • Ability to identify and resolve problems in a timely manner, gather and analyse information skilfully, develop alternative solutions, work well in group problem solving situations and use reason even when dealing with emotional topics
  • Considerable knowledge of management information and financial management systems, proficiency in database systems, spreadsheet and flow chart applications, computerized accounting, budgeting and human resources systems
  • Ability and willingness to make consultative decisions, exhibit sound and accurate judgment, support and explain reasoning for decisions, include appropriate people in decision-making process and makes timely decisions
Position Title: Monitoring and Evaluation Manager

1 Position

Reporting to: Head of Programmes

Job Location: KRCS Headquarters

Overall Purpose

Reporting to the Head of Programmes, the Monitoring and Evaluation Manager will be responsible for providing technical leadership for all M&E activities in the GF programme.

S/He will lead M&E capacity building for the Sub-Recipients (SRs), technical reporting, ensure data quality and build the capacity for effective M&E system.

Duties & Responsibilities
  • Operationalise the M&E framework designed for the GF programme including and not limited to: designing programme M&E tools for data collection, verification, management and reporting as well as data audits, supporting partners in setting up functional data management systems and processes, support the assessment processes of Sub recipients and implement actions emanating from assessments.
  • Assist programme staff to develop systematic and realistic monitoring plans that capture quantitative and qualitative data to report on all indicators in Sub Recipients programmes;
  • Facilitate on the job M&E training for capacity development, especially in the area of use of data for decision making.
  • Develop and maintain a system for archiving M&E guidelines, tools, data files, analysis files, reports and presentations for major activity undertaken.
  • Assist in gathering, summarizing and disseminating relevant technical updates on programme planning monitoring, evaluation and operations research within the project.
  • Coordinate mid-term reviews and evaluation of programme activities and ensure proper documentation of innovative approaches and best practices for dissemination and sharing experiences to promote repeat applications or scaling-up in different community settings.
  • Participate in multidisciplinary teams to develop, implement and evaluate strategic management plans to improve organisational effectiveness
Minimum Qualifications
  • A Post Graduate Degree in M&E, statistics, Public health or equivalent qualifications
  • Five years of M & E work experience in Public Health projects and /or HMIS work in Kenya.
Key Competencies
  • Ability to initiate and manage change and to recognise and adjust to rapidly changing conditions in order to align CSOs/Non State Actors programmes to the National Strategy
  • Strong communication and presentation skills in both English and Kiswahili, including ability to develop reports and prepare relevant publications
  • Demonstrated proficiency in computer applications such as word processing, spreadsheets, data-base, email and utilisation of the internet
Position Title: Programme Quality Manager

1 Position

Reporting to: Head of Programmes

Job Location: KRCS Headquarters

Overall Purpose

Reporting to the Head of Programmes, the Programme Quality Manager is responsible for the capacity assessment of the Sub Recipients ability in effective design, development, implementation and evaluation of Comprehensive HIV/AIDS programmes aimed at combating and reducing the prevalence and impact of HIV/AIDS on vulnerable communities.

S/He will provide technical support for programme implementation to ensure quality in programming and alignment to National policies, guidelines and strategies.

Duties and Responsibilities
  • Provide technical support for programme implementation to ensure quality in programming and alignment to National and Global policies, guidelines and strategies.
  • Support and Coordinate the design, development, implementation and evaluation of capacity building programmes aimed at equipping and strengthening SRs and communities with capacity to manage Comprehensive HIV/AIDS programmes.
  • Coordinate with Regional GF staff to ensure SRs develop an integrated HIV/AIDS programme plans in line with the Government’s efforts towards reducing prevalence and impact in the country
  • Coordinate with Grants Manager and the M&E Manager in the preparation of funding disbursement to assigned CSOs.
  • Participate in multidisciplinary teams to develop, implement and evaluate strategic management plans to improve organisational effectiveness
  • Assist in risk assessment and management for the Programme
  • Advise the senior management on the latest intervention techniques in the fight against HIV and AIDS.
Minimum Qualifications
  • Post graduate Degree in Public Health or related Field or equivalent qualifications.
  • Over five (5) years experience in comprehensive HIV and AIDs programming.
Key Competencies
  • Knowledge of HIV/AIDS health care, humanitarian relief issues, trends and goals aimed at preventing and alleviating human suffering
  • Technical expertise in strategic management, project planning and budgeting, resource management as well as programme monitoring and evaluation
Position Title: Data Management Officer

1 Position

Reporting to: Monitoring and Evaluation Manager

Job Location: KRCS Headquarters

Overall Purpose

Reporting to the Monitoring and Evaluation Manager, the Data Management Officer will be Monitoring and Evaluating Data for the overall programme.

Duties & Responsibilities
  • Develop M&E systems documentation and SOPs; maintain systematic data storage, filling and a report tracking system.
  • Set up and manage routine and evaluation database(s).
  • Provide support in the capacity building of M&E data management and develop feedback reports to the Stakeholders on data quality, completeness and use.
  • Provide technical support in Database management to meet data requirements for PR and the Sub Recipients.
  • Develop and maintain a system for archiving projects’ M&E guidelines, tools, data files, analysis files, reports and presentations.
  • Participate in multidisciplinary teams to develop, implement and evaluate strategic management plans to improve organisational effectiveness
Minimum Qualifications
  • A Bachelors Degree in Statistics, Public health or equivalent qualifications
  • Five years of work experience in leading monitoring and evaluation data management of Public Health projects and /or HMIS work in Kenya.
Key Competencies
  • Demonstrated technical expertise in project planning and budgeting, resource management, implementation ability as well as programme monitoring and evaluation
  • Demonstrated proficiency in computer applications such as word processing, spreadsheets, data-base, email and utilisation of the internet
Applications must contain: Letter of application, curriculum vitae, copies of relevant certificates, address and contacts of two referees.

All applications should be sent to:

The Secretary General
Kenya Red Cross Society
P. O. Box 40712-00100
Nairobi

So as to reach him not later than Friday, 23rd September 2011.Visit Smart Jobs Kenya for more job deals

Saturday, September 10, 2011

Rift Valley Railways (RVR) Field Environmental Coordinator and Data Analysts Jobs in Kenya


Rift Valley Railways (RVR) is a private company, which provides both rail and marine services in the transportation of imports and export cargo.

We are looking for qualified, dedicated, self motivated personnel to join the RVR team.

1. Field Environmental Coordinator

Purpose of the Role

The Field Environmental Coordinator will be responsible for providing environmental management support and advisory services across RVR Operations and Rail Infrastructure Rehabilitation Activities.

Reporting to General Manager – Safety Health Risk Environment and Quality Assurance (SHREQ), he /she will also ensure compliance with relevant environmental legislation, standards and guidelines.

Specific Job Responsibilities:
  • Facilitation and execution of risk identification and evaluation in order to limit negative environmental impacts.
  • Interpretation of statutory requirements and development of relevant operational procedures to ensure compliance to legislation.
  • Training of employees in environmental management to ensure effective environmental understanding and control of negative activities.
  • Investigation and root cause analysis of all environmental incidents and the implementation of preventative measures to ensure alignment with company procedures.
  • Implementation and maintenance of an Environment Management System to ensure adherence to policy and continual Improvement.
  • Reviewing and implementing policies in order to have clear guidelines as to what the Company needs to function in an environmentally responsible manner.
  • Periodic reporting on key environmental aspects and performance indicators.
  • Where required, liaise with relevant authorities and key stakeholders.
Profile:
  • Environmental Management/Science Degree or equivalent tertiary qualification.
  • 2-5 years environmental management experience.
  • Exposure to multi-national, ethnic and cultural environments.
  • MS Office (Advanced).
  • Knowledge of environmental management systems, processes and applicable legislation.
  • Knowledge of environmental impact assessment processes and management plans
  • Knowledge of environmental monitoring programmes.
  • Knowledge of environmental inspection and auditing methodologies.
  • Must have excellent facilitation & presentation skills.

Friday, September 9, 2011

Writing and Data Analysis Job Vacancies


We, Research Resolutions Experts deal with research and writing services offered to overseas students via online correspondence.

As an entity gearing towards building strong, reliable and robust services, we seek to recruit fresh graduates with writing prowess holding diploma or first degree in any of the field. Those with accounting and Mathematics will have an automatic advantage.

Data Analysis

The candidate who meets the qualification shall posses the following attributes:
  • Proficiency in SPSS software applications with proven skills in data analysis. Those with Stata or Matlab will be considered.
  • highly fluent in written English since this is an internationally standardized academic work involving essays, term papers, dissertations, proposals among other pieces of literature.
  • Unlimited access to internet services is a requirement
  • reliability is a must. This job requires strict adherence to timelines and as such, ability to work within time margins is inevitable.
  • Professionalism. This is purely academic and a writer should be able to exhibit high professional standards.
  • Understanding of and ability to avoid plagiarism is 100% MUST
  • Experience with standard styles of referencing ie MLA, APA, Chicago and Harvard
General Writer

The person should posses all of the above except that he or she may not need to have skills in SPSS applications.

Terms of Service

ONLY Fresh candidates with ACCOUNTING OR STATISTICS but no writing experience will BE ACCEPTED.

This is part time job paid on piece rate basis, i.e on the number of pages written and successfully accepted by customers.

Cancelled, late or plagiarized work will lead to automatic cancellation of the paper while in some instances attracting fines

Turning off of phones or any other avenue of avoiding communication due to perceived delay and or inability to meet the requirements may lead to separation with the organization.

In case of an anticipated delay, early communication MUST be done to avoid customer embarrassment.

Reviews and Increments and bonuses will be made depending on the writer excellence based on customer feedback (Grammar, Reliability, creativity and commitment)

Payments

Rates will vary with writer experience, nature of urgency, and complexity starting from Ksh150/= per page

payments are done twice a month usually on 15th and 30 of every month where work completed by 15th will be paid by 30th of the same month while work completed on or before 30th will be made on 15th of the succeeding month.

The mode of payment include direct bank transfers, M-Pesa or MoneyBookers.

If you feel you have what it takes to uniquely outfit the requirements, then apply to researchresolutionsexpert@gmail.com attaching your C.v, samples of previously done paper with MLA and APA paper formats, quoting your day mobile phone.

Come and let us reap together!!

Visit Smart Jobs Kenya for more job deals

Monday, September 5, 2011

Data Entry Clerk Job opportunity in Kenya - Education Sector


Dynamic People Consulting is recruiting for a Data Entry Clerk for one of its clients in the education sector. The Data Entry Clerk is responsible for collecting, collating, analysing, summarising and generally managing the Departmental Information System.

This begins with data entry and management, updating records, production and updating of process forms, production and updating process manuals, analysis of data and producing reports as is necessary for the smooth progress of departmental processes. Often it also includes interdepartmental data handling.

Duties & Responsibilities

Data Collection
  • Devise and prepare data collection mechanisms including forms and frequencies of collection.
  • Advice on the best form of data for ease of analysis.
  • Manage the collection of site data from the construction supervisors in a complete, accurate and timely manner.
Data Entry
  • Enter data into the IT systems and organise it in an appropriate manner suitable for analysis and reporting.
  • Device systematised methods of data verification for accuracy and correctness of data analysis and reporting.
Process Forms
  • Prepare, modify or update standard departmental and inter-departmental process forms for use in materials requisition, payments and accounting, etc.
  • Liaise with Construction Supervisors for production of materials requisition information and records.
Departmental Manuals
  • Prepare, modify or update the departmental manuals including process and product manuals, training manuals, etc.
  • Devise a systematic method of performing these updates and disseminating the new updates information throughout the department or beyond.
Departmental /Project reports
  • Prepare reports as necessary for starting at the project/school level right upto the departmental level.
  • Such reports shall include daily, weekly and summative reports on a regular basis.
  • Ad hoc reports may be required from time to time.
Qualifications
  • KSCE with overall C+ or above with C+ in Maths and English
  • Minimum of 3 years experience in data analysis in a busy business environment
  • Should have good hands on knowledge of IT systems and packages at least 25 words per minute typing speed.
  • Experience with Access database or similar package will be an advantage
  • Should be a good planner, well organized and able to meet deadlines without constant supervision
  • Should posses an analytical attitude, ability to think outside-the-box and be able to carry out detailed data analysis tasks.
  • Should be a quick learner able to adjust to new work environments with ease and enthusiasm.
  • Excellent writing and oral communication skills are required including specifically correctness of grammar and language.
  • Good communication and relational skills that contributing in a positive, motivating manner to timely meeting of deadlines
  • Ability and willingness to accept instructions, accept criticism and positive feedback, while being very adaptable and flexible
  • Should be a person of high integrity and able to get a good reference. A certificate of good conduct is essential
Please apply to recruitment@dpckenya.com

Thursday, June 16, 2011

DATA ENTRY JOBS in Nairobi Kenya


Employment type: 1/4
Contract type: Part
You can earn without Investment through part time jobs, like data entry.

This is an easy work from home form filling job. Work less than 1 hr daily. No investment. Open for anyone, worldwide. call this number...

Thursday, April 21, 2011

Save the Children Somalia Karkaar Model Primary Education Project Terminal Evaluation




Save the Children Somalia / Somaliland Programme

Karkaar Model Primary Education Project Terminal Evaluation

Project Terminal Evaluation

Terms of Reference (TOR)

For Final Evaluation of Developing a Local Model for the Delivery of Primary Education in Karkaar Region of Puntland

1. Introduction

1.1. Education Situation in Puntland/Somalia

Somalia has one of the lowest enrolment rates of primary education in Sub-Saharan Africa. The gross enrolment rate (GER) in Somalia stood at only 30% at the primary level in 2006/07, with 36.6% for boys and only 24.6% for girls (UNICEF PES, 2006/2007).

The education system exhibits very low access opportunities and poor quality of education at all levels, with striking disparity between male and female enrolment rates, among administrative regions, and amongst various social and economic groups. Communities such as minorities, pastoralists and rural settlers, internally displaced people, and returnees are highly marginalized by the system.

Relevance of the education system to the dynamic realities of the different regions is also low.

The prolonged civil war has not only destroyed what had once existed but undermined the resource base of the state to address the growing education needs of its citizens. Limited state resources, lack of relevant policies and poor implementation of the existing policies, limited human resource capacity, meagre incentives to children’s education are some of the root causes of the failing education system.

The Karkaar primary education project aimed to develop a replicable model for the provision of quality primary education in Somalia at the regional level. This was achieved by building the capacity of existing Government and community education management structures in the Puntland Region of Karkaar.

With improved capacity and systems, partners would be enabled to deliver the highest possible quality of primary education in such a highly resource-constrained setting. Critically, the project
would also establish mechanisms to lever greater external funds into education at the District and community levels.

1.2. Developing a Local Model for the Delivery of Primary Education in - Karkaar Region, Puntland, Somalia

1.2.1. Project Purpose

This project purpose is to develop a local model for the delivery of primary education in Somalia, which contributes to the overall goal of increasing the number of children accessing and completing inclusive, quality and protective basic education in Puntland. This project works with the Puntland Ministry of Education (MoE) and all regional stakeholders in education in Karkaar to strengthen the provision of quality primary education.

This includes improving the infrastructure and learning environment of existing primary schools; building the capacity of and linkages between the Regional and District Education Offices as well as the Community Education Committees (CECs) attached to each school.

The project also aims to increase the funding available for education from a range of sources
(communities, governments and donors).

1.2.2. Specific Purpose

The specific purpose of the project is to support the Puntland education authorities and communities to establish a regional level model of good practice in the delivery of quality primary education. The project supports and complements other MoE and SC education activities and programmes in Puntland.

1.2.3. Planned Results of the Project
  • A 120% increase in the number of children in Karkaar region accessing and completing quality basic education
  • The capacity of Education Authorities and Communities to manage and monitor the delivery of quality primary education is strengthened
  • A protective environment is in place in all SC supported schools
  • Resources available for basic education in Puntland increased
1.2.4. Project Beneficiaries

Direct Beneficiaries:
  • An additional 7,437 school aged children (45 % girls) who will gain access to primary education.
  • Approximately 20 education staff and officials in the Regional and District Education Offices in Karkar.
  • Approximately 460 members of the 66 CECs currently active in Karkar Region
  • Approximately 2,350 pupils and teachers in at least 25 schools that will benefit from new and/or renovated school buildings and premises.
  • Approximately 2,350 pupils who will have access to sports and other equipment for use in school based clubs
Indirect Beneficiaries:
  • The estimated 13,635 (1) primary school children enrolled in schools in Karkaar, 460 CEC members
(1) Figures based on the current figures (2006) in primary school in Karkaar increased by 120%

1.3. Implementing Partners

The project was implemented by Save the Children in partnership with the MoE of Puntland, Karkaar Regional Education Office, and District Education Offices of the five districts of Karkaar region and CECs of schools included in the project.

UNICEF has been technically supporting SC and the MoE in addition to the financing of the project.

2. Purpose and Objectives of the Evaluation

The evaluation is intended principally for learning and accountability purposes. It is expected to
generate relevant findings, lessons, and recommendations which will be shared with key stakeholders of the project and used by the implementing agencies to guide and inform future similar projects and programs in Puntland and elsewhere.

The evaluation will assess the performance of the project against key parameters including the project’s relevance, effectiveness, efficiency, sustainability, timelines of activity implementation, and its strengths and weaknesses.

In addition, the strengths, weaknesses and challenges during implementation will be analysed with a view to extract lessons and best practices for the future. This information will be shared with key stakeholders of the project, most importantly UNICEF, MOE, local education authorities, and other actors in Puntland.

2.1. Objectives

2.1.1 The 7 standard OECD and UNICEF evaluation citeria will be used to assess the performance of the project.

These include
  • Efficiency
  • Effectiveness
  • Impact
  • Relevance
  • Sustainability
  • Coverage and
  • Coherence
2.1. 2 To identify the strengths and weaknesses of the project and come up with lessons and
recommendations to guide and inform future programme work with a special focus on the delivery of Alternative Approaches to Basic Education (AABE), formal, adult education (various modes of delivery) and capacity building component at national, regional and local levels.

2.1. 3 Examine and give recommendations on the future expansion of quality primary education
taking into consideration the national policies and priorities and relevance of education to child
development and child rights and needs

3. Scope of the evaluation

The evaluation will cover the accomplishment of all the expected results as outlined in the project document and detailed in the annual work plans during the period of 1st April 2008 – 30th August 2011. All the different project components and activities stated in the approved logical framework matrix will be assessed.

3.1 Evaluation Criteria

The evaluation will concentrate on the five evaluation criteria elaborated below, namely; relevance, efficiency, effectiveness, impacts, sustainability, coverage and coherence of the project.

i) Project Preparation and Design
  • How appropriate was the project design?
  • What preparatory activities were carried out?
  • Were they relevant?
  • Was there any outstanding omission in the design?
  • Were they reflected in the final project design?
  • Were any necessary preparatory activities omitted?
  • Was the initial intervention plan/logic appropriate?
  • Recommendations for improving future project design/s.
ii) Relevance: The main focus will be on the appropriateness of the project’s concept and design to the improvement of access to education in Karkaar region of Puntland. In particular the:
  • Extent to which the stated objectives addressed the problems of the primary target groups re: (school children, MOE, and schools/ABE centres, REOs, DEOs)
  • Relevance of the project design within the framework of the MOE programmes and policy guidelines
  • Relevance of the project design within the framework of the UNCRC principles.
  • Achievements of the project against the original results (outcomes), outputs, and activities specified in the project log frame.
  • Level of significance of the results to address the primary needs of the beneficiaries.
  • Level of awareness of the children, implementing partners and other relevant stakeholders on the results of the project.
  • Positive/negative changes, intended/un-intended that the project produced on the target groups both past and present
iii) Efficiency: The main focus will be on how well the project activities transferred the available resources into the intended results in terms of quantity, quality, and timeliness through sustainable and participatory processes.

In particular:
  • How economical were project inputs (funds, expertise, time, and other resources etc) converted into results in the required quantity and quality and in good time?
  • Was the use of the project resources cost-effective?
  • Could the project activities have been done more efficiently?
  • Whether similar results or more could have been achieved at a lower cost in the same amount of time?
  • Whether project activities were done right i.e. on time, in expected quantity and quality, and through participatory processes.
  • General implementation and management of the project in terms of quantity, quality, and timeliness of inputs and activities, adherence to work-plans, action-plans, logical framework, and budgets.
  • Adequacy of management arrangements as well as monitoring and evaluation, technical backstopping support given to the project by all parties concerned coordination and communication.
  • Institutional set-up through the Central Ministry, the Regional Education Office, District Education Offices, and the schools , and the degree to which the project has encouraged full involvement of all the stakeholders;
  • Responsiveness of project management to changes in the environment in which the project operates;
  • • Co-operation among project partners (SC, UNICEF, and the MOE) and other key stakeholders in achieving project results.
iv) Effectiveness: The main focus will be on the extent to which the project achieved its stated results and purpose in a sustainable way. In particular:
  • The progress made in achieving the results of the project at all levels. The project Logical Framework will be used as the basis for analysis and assessment; whether the intervention logic actually worked or not.
  • Efforts made in capacity building of the MOE, REO and other local project stakeholders and whether the strategies worked or not, and why.
  • Project’s management of risks taking into account the stated risks and assumptions.
  • Adequacy of management arrangements as well as monitoring and evaluation, technical backstopping support given to the project by all parties concerned; coordination and communication.
  • Responsiveness of project management to changes in the environment in which the project operated.
  • Co-operation among project partners (SC, UNICEF, MoE, REOs, CECs and other key stakeholders in achieving the project results.
  • The degree of support given by the Ministry of Education in integrating the project objectives and goals into the National Education Policy and the National Legal Framework and long/short term strategy plans, and how well the project fits into the national goals of education
  • The level of ownership of the project by the MOE and its commitment to support the project after the expiry of the project period.
v) Implementation Process
  • To what extent were the activities of the project implemented in participatory and empowering manner? How involved were the key stakeholders of the project in planning and execution of the project activities, steering the project, and in monitoring of the project?
  • What worked well?
  • What did not work well?
  • What should have been done differently?
Vi) Gaps in the implementation of the project will also be analysed

vii) Sustainability: The main focus will be on whether the outcomes and changes brought about by the project are likely to continue after the end of the project and whether they can be sustained at the sector level and in each implementation region (Somaliland and Puntland).

In particular the:
  • Extent to which the MOE, REOs, children and other key stakeholders own the objectives and achievements of the project.
  • Policy support available to the project from the MoE to sustain the achievements of the project.
  • What sustainability measures have been put in place?
  • Institutional capacity of the MoE and its local structures to continue the project activities after the end of the project, including the good will and financial and technical capacities.
  • Conduciveness of the socio-cultural factors to the continuity of the project activities especially those that relate to support to the girl child
viii) Impacts - The main focus will be on whether the project has contributed to the overall project goal, specific changes that the project has brought about in the lives of target groups (teachers, children, etc), and impacts realized or likely to be realized in relation to cross cutting issues such as gender, environment and child protection. In particular;
  • What sustainable changes – positive/negative, intended/un-intended – did the project produce on the target groups – (past and present) as well as on the MOE, children, CECs, REOs, the general community and other stakeholders?).
  • Achievements of the project against the original results (outcomes), outputs, and activities specified in the project log frame.
  • Level of awareness of the stakeholders, particularly the MOE, REOs, DEOs, DEBs, CECs, teachers/head teachers and children.
  • Level of ownership of the project by the education Authorities (MOE) and their commitment to support the project after the expiry of the project period.
  • Degree of support given by the Ministry of Education in integrating the project objectives and goals into the National Education Policy and long/short term strategy plans, and how well the project fits into national goals of education
  • Extent to which the project has impacted on teaching and learning.
  • Project impact on enhancing co-operation among education sector and project partners.
3.2 Evaluation sites: The project was implemented in Karkar region of Puntland (all the 5 districts of the region).

The evaluation team will select sample districts, schools, and communities from the project region in consultation with relevant stakeholders and using statistically acceptable parameters and select offices/places of various stakeholders identified as sources of information.

3.3 Specific Tasks: Working closely with the Evaluation Team (ET), the evaluator will undertake the following tasks:
  • Develop evaluation framework and methodology and refine these with the project team.
  • Develop a sampling frame that will be discussed and adopted by the SC ET
  • Develop the evaluation plan
  • Undertake extensive document review to familiarize with the project
  • Assess the capacity development interventions the project has undertaken with the MOE and schools.
  • Prepare the evaluation draft report and present the findings in workshops in Garowe (Puntland) for key national and international agencies operating in the zones;
  • Prepare and submit final report to the Lead Agency in three hard copies (bounded) and CD-ROM.
  • Present the findings of the evaluation to the ESC members
4. Evaluation Approach

The evaluation will be undertaken through a combination of qualitative and quantitative techniques that will be used to gather data and information from main stakeholders of the project.

This will mainly constitute the target groups, parents, MOEs and other actors engaged in similar programs, and project staff of SC. The data and information gathered will be systematically analyzed and presented following the evaluation criteria mentioned above.

Evaluation method

The evaluation methodology will be detailed during the first stages of the assignment as listed in the tasks above. It is envisaged to comprise the following data collection techniques:

a) Documents Review: Desk study review of all relevant Project documentation, including but not limited to:
  • Project document and logical framework matrix
  • Interim project reports submitted and approved by UNICEF
  • Various implementation documents (guidelines, monitoring tools and job profiles) developed through the project:
  • Government policy documents: National Education Policy, NFE policy, education sector strategy document
b) Qualitative: Focus Group Discussions, Semi-Structured Interview (SSI), will be made with the students, teachers and Community Education Committee members. Additionally Observations, Key Informant Interviews, and most significant change stories will be used for data collection.

c) Quantitative: The consultants are also expected to use and apply quantitative research techniques such as questionnaires (structured way of data collection). In addition, data will be collected against project indicators to measure progress/achievement of targets

Data Analysis:

Data gathered using various methods and tools have to be collated, analyzed, and interpreted
systematically. The evaluators will be expected to come up with detailed data/information analysis methods/framework. The analysis and interpretation shall be made along with the key issues of the evaluation. It is suggested that the evaluators employ triangulated data analysis procedures.

Deliverables

The consultants should deliver the following outputs and services:
  • Detailed evaluation framework/design and implementation plan agreed with the Evaluation team.
  • A comprehensive sampling frame
  • Development and finalization of the evaluation tools.
  • Orientation /training of the evaluation team.
  • Draft evaluation report.
  • Facilitate validation workshop in Garowe on the basis of the draft reports.
  • Produce final draft evaluation report
  • Finalise the reports of the zones and submit merged reports for the two to the lead agency
  • The final report shall be submitted in three hard copies and CD-ROM to the Lead Agency in Nairobi.
  • PowerPoint presentation to the Education Sector Committee
6. Expertise Required

The following are the qualification requirements for the evaluation consultant:
  • Postgraduate qualification (Masters or above) in Education, international development, economics or in a discipline relevant to this assignment with a minimum of 10 years experience.
  • Experience in the evaluation of technical assistance project, preferably, particularly those under the education portfolio;
  • Experience with UN agencies preferred
  • Evidence of evaluation of similar programmes.
  • Excellent report writing skills.
  • Competence and adequate experience in the use of qualitative and/or quantitative methods of data collection and analysis including: sampling, desegregation of data, structured and semistructured interviewing, focus group discussions, and observation and triangulation research methods.
  • Ability to interpret and analyse complex qualitative and quantitative data, and to present findings and recommendations in a clear and concise way.
  • High quality writing skills (in English).
  • Excellent inter-personal communication skills including experience of facilitation and presentation.
  • Ability to work equally well with communities and international organisations.
  • Knowledge and sensitivity to political and social contexts of Somalia/Somaliland communities.
  • Experience working in Somalia is an added advantage
7. Time Frame

The evaluation will be carried out from 1 – 20 May 2011. Consultants will be required to submit a technical proposal indicating the number of days and rate for the consultancy work with a realistic action plan.

8. Support Available

SC will facilitate and coordinate the evaluation process with the MoE including establishing an
evaluation team and assisting in the collection of the required data; paying the professional fee and other related costs from the contract; provide logistical support (transport, accommodation, food, etc during the assignment), and review/input methods and other outputs of the evaluation.

9. Supervision and Management

The overall supervision of the evaluators will rest with SC. The consultant will report to the Deputy Country Director (or a designated manager).

The consultant will be expected to work closely with, and interact a lot with implementing agency and the MOEs.

The Regional Education Coordinator and Primary Education Programme Manager based in Hargeisa will provide day-to-day supervision and support to the consultants.

10. Terms and Conditions

Logistics: The consultant’s travel from base to the field and back after the end of the contract (including airport tax), food, and accommodation will be covered by SC

Professional fee: The consultant will come up with their own rate as part of their financial proposal.

Tax and insurance: The consultants shall be responsible for their income tax and/or insurance during the assignment.

Code of conduct: Because Save the Children's work is based on deeply held values and principles, it is essential that our commitment to children's rights and humanitarian principles is supported and demonstrated by all members of staff. Save the Children's Code of Conduct sets out the standards which all staff members must adhere to. The consultant is bound by the principles and conditions of Save the Children’s Code of Conducts.

A contract will be signed by the evaluator upon commencement of the evaluation which will detail additional terms and conditions of service, aspects on inputs and deliverables.

11. Application Requirements

All expressions of interest should include:
  • Cover letter: A short (maximum three pages) letter addressing the evaluation criteria.
  • A detailed curriculum vitae
  • Technical Proposal (maximum eight pages) interpreting the understanding of the TOR, detailed methodology of executing the task, as well as draft evaluation framework and plan.
  • Financial Proposal: The financial proposal should provide cost estimates for services rendered including daily consultancy fees excluding: accommodation and living costs; transport cost; stationeries, and supplies needed for data collection; costs related to persons that will take part from consortium partners and government authorities during evaluation process, enrichment workshop.
  • The financial proposal should also provide cost estimates for services rendered including daily consultancy fees related to the consultant and/or associate consultant who will take part in the final evaluation of the project in Puntland.
  • Data collection and data processing costs are on the account of the Consultant. The Consultant should also use his own computer.
Application Criteria

Interested and eligible applicants can send copies of their CVs, testimonials and at least two copies of reports of similar work, Technical and Financial proposal via e-mail to;

Human Resources Manager
Save the Children Somalia/Somaliland
email: vacancies@scsom.org

Last date for receiving applications is on or before 25th Apr 2011

Friday, April 8, 2011

Data Capture Operators jobs at Horizon Contact Centers in Nairobi



Data Capture Operators Job Vacancies at Horizon Contact Centers in Kenya
Horizon is looking for experienced data entry clerk to work on a temp to permanent basis. Please note that the word is EXPERIENCED as we will be doing vigorous tests to ensure that we get the right individuals. The data entry clerks will be paid on productivity i.e. on per key stroke basis so the more productive they are the more they will earn. Their salary will be basis on a fixed permanent pay + commission based on productivity. Their work will require overtime which will be communicated to them as and when it does arise.
The job of data entry entitles the candidates reading alphanumeric and numeric data from a form which they then enter into a computer system in predetermined and structured format. Thus when we talk about experience, the data entry clerk need to be focused, with good eye sight, and able to discern very quickly the patterns in a particular set of forms and then enter the data into the system quite quickly. The ability to read alphanumeric data form will mean they have experience in capturing handwritten data into systems. Their ability to do so is purely based on Experience and once they come for the interview process at Horizon we will be quickly able to discern that capability.
The profile for such persons elsewhere where this type of work is done is usually female in their 30 and 40s. They would potentially have a pure background in data entry back ground and love what they do. The potential pool in Kenya, would be similar people with the experience potentially with a back ground of Secretarial, payroll or accounting clerks who require data entry skills for day to day activities and would potentially be experience secretaries and data entry clerks work in Insurance, telecommunications companies, banking and accounting firms. Please note Data Entry is not synonymous to typing skills.
For those who qualify, this will be normal steady work available for them to work through-out the year and those selecte! d will b e able to start immediately. We are looking to start with five employee by first of march and grow this to 50 by the end of march.
The job advert is as follows:
DATA CAPTURE OPERATORS WANTED
  • Temporarily to Permanent Positions.
  • Experiences individual with at least five years of experience.
  • Speed and accuracy: 40 words per minute or 12000 key strokes per hour with a 95% to 97% accuracy level.
Horizon does not expect to pay the recruitment agency any fees for any individuals selected as this should be recovered from those that apply as they will be guaranteed a steady income.
For more information about Horizon Contact Centers please visit www.horizoncontactcenters.com

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