A share register company Based in Nairobi is seeking to recruit a Senior Risk Compliance Manager.
Risk compliance experience essentialGood people manager (collaborative, able to motivate people and keep everyone focused)Legal background would be helpfulStrong on systems and processes (both establishing and implementing)Will be required to liaise with auditorsFraud prevention experience a bonusOpenness to learn and willing to take initiative High achiever Monthly gross salary: KShs. 250,000 – 300,000/= depending on experience
Please send your up to date CV and cover letter to professionals@summitrecruitment-kenya.com
Summit Recruitment & Training, Blixen Court,
Only short listed candidates will be contacted. Please indicate in your email which position you are interested in. Only candidates stating current salary will be considered.
Please do not apply if you do not meet the requirements of the job
Showing posts with label Compliance. Show all posts
Showing posts with label Compliance. Show all posts
Monday, December 9, 2013
Saturday, August 24, 2013
KCB Service Experience & Compliance Manager Job Vacancy
Service Experience & Compliance Manager
Develop & deliver the Customer Experience Strategy through engagement with stakeholdersConceptualizing and enhancing CRM capabilities to capture customer voice, analytics and work flow management for customer resolution and close loopingCommunication & entrenchment of the Customer Service Charter and Standards across all customer touch-pointsTogether with Stakeholders drive the development of best practice life cycle management Strategy & Model for all Customer segmentsPerform Qualitative analysis (RCA) and report compliance on customer complaint resolution across all business unitsDrive the implementation of initiatives to improve Customer Experience & Overall Customer Delight IndexDrive an overall approach to reducing customer dissatisfaction leading to inactivity by exhausting available avenues to ensure the customers do not churn from the businessSingle point of contact (SPOC) for all service exceptionsEnsure that performance targets are set for the team by defining performance indicators, objectives & assigning tasks to the teamEnsure total compliance of all Bank service standards, laid-down procedures/policies; ascertain uniformity in delivery of services whilst identifying all processes that expose the bank to risk.A university degree preferably in a business related field from a recognized institution. An MBA or Master’s degree will be an added advantage. Possession of professional qualifications in project management is essential.Have at least 6 years management experience with a large retail or service business covering customer service, business analytics, project management and compliance.Experience of operating in a multi-channel customer facing environment is essential Experience of Customer Relationship Management System (CRM) is essential. Experience in general banking operations would be desirable.Should have excellent high quality interpersonal, influencing and negotiation skills with the ability to positively and clearly communicate with a variety of constituents.Should have a thorough knowledge of Banking products, services and the financial services Industry.Should have strong leadership skills with demonstrated competences in championing customer focus, and in managing people in multi-cultural environments The above position is a demanding role which the bank will provide a competitive package for the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
Reporting to the Head Of Customer Service, the role holder will be responsible for the formulation & delivery of the Service Experience Strategy through cross-functional buy-in, direction & development of a fully integrated and seamless customer experience model driven by four channels (retail, phone, email & social media) to improve customer satisfaction and eliminate customer pain points and dissatisfiers.
Develop & deliver the Customer Experience Strategy through engagement with stakeholdersConceptualizing and enhancing CRM capabilities to capture customer voice, analytics and work flow management for customer resolution and close loopingCommunication & entrenchment of the Customer Service Charter and Standards across all customer touch-pointsTogether with Stakeholders drive the development of best practice life cycle management Strategy & Model for all Customer segmentsPerform Qualitative analysis (RCA) and report compliance on customer complaint resolution across all business unitsDrive the implementation of initiatives to improve Customer Experience & Overall Customer Delight IndexDrive an overall approach to reducing customer dissatisfaction leading to inactivity by exhausting available avenues to ensure the customers do not churn from the businessSingle point of contact (SPOC) for all service exceptionsEnsure that performance targets are set for the team by defining performance indicators, objectives & assigning tasks to the teamEnsure total compliance of all Bank service standards, laid-down procedures/policies; ascertain uniformity in delivery of services whilst identifying all processes that expose the bank to risk.A university degree preferably in a business related field from a recognized institution. An MBA or Master’s degree will be an added advantage. Possession of professional qualifications in project management is essential.Have at least 6 years management experience with a large retail or service business covering customer service, business analytics, project management and compliance.Experience of operating in a multi-channel customer facing environment is essential Experience of Customer Relationship Management System (CRM) is essential. Experience in general banking operations would be desirable.Should have excellent high quality interpersonal, influencing and negotiation skills with the ability to positively and clearly communicate with a variety of constituents.Should have a thorough knowledge of Banking products, services and the financial services Industry.Should have strong leadership skills with demonstrated competences in championing customer focus, and in managing people in multi-cultural environments The above position is a demanding role which the bank will provide a competitive package for the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by 6th September 2013.
Only short listed candidates will be contacted.
To be considered your application must be received by Sept. 6, 2013.
Only short listed candidates will be contacted.
Job Ref: CBOK 04/2013
or click here to apply online
Tuesday, June 18, 2013
NEMA Legal Services Director, Principal Legal Officer, Principal Compliance & Enforcement Officer and Procurement Officer Jobs in Kenya
The National Environment Management Authority (NEMA) is established under the Environmental Management and Coordination Act (EMCA) No. 8 of 1999, as the Principal Instrument of Government in the implementation of all policies relating to the environment. The Authority invites applications from qualified and experienced candidates for the following vacant positions;
Specific duties at this level will include but not limited to;Providing legal advice to the Authority and ensuring integration of environmental concerns into policy and legislation at all levels;Initiating legislative proposals, standards and guidelines on environment;Drafting the required regulations, guidelines and interpreting the Environmental Management and Coordination Act, 1999;Advising on international conventions, treaties and agreements related to the environment to which Kenya is a party and assisting in their implementation;Provide Secretariat to the Board of ManagementAdvising and assisting in negotiations; drafting and liaising with various Government Institutions on the establishment and maintenance of a Registry of International Environmental Conventions and Treaties to which Kenya is a party;Liaising with relevant Government Institutions and stakeholders on International Environmental concerns;Initiating legislative proposals, standards and guidelines on the environmentEstablishing criteria and procedures for the assessment of environmental quality standards;Monitoring of the implementation and compliance with legislation; and taking responsibility for all litigation matters in respect to the Authority.Supervision, Development and appraisal of Legal department’s staff.For appointment to this position, a candidate must:Have a Bachelors and a Masters degree in Law from a recognized institution.Specialization in Environmental Law will be an added advantage.Be an Advocate of the High Court of Kenya with a current practicing certificateHave 10 years working experience in law,3 of which must be at a senior level.Excellent oral and written communication skillsICT skillsManagement skillsExcellent planning and coordination skillsThe successful candidate will be appointed on a four year renewable contract.
An officer at this level will be responsible to the Deputy Director – Legal Services and will assist in facilitating the development of procedures and regulations for effective implementation of the Environmental Management and Coordination Act (EMCA) and advice on legal matters.
Specific duties will include but not limited to;Advice on legal matters, specifically interpreting the Act and other related legislations.Reviewing existing sectoral laws in collaboration with other institutions.Coordinating and harmonizing the environmental laws.Advising on compliance and enforcement of environmental laws and regulations.Offering technical support to Counties in the enforcement of environmental laws.Initiating legislation in the reform areas of multi-sectoral concerns such as pollution, wetlands management e.t.c.Attending court proceedings.Developing regulations for the implementation of EMCA 1999.Advising and assisting in negotiations.Drafting and implementing treaties, agreements, conventions and other legal instruments.For appointment to this grade a candidate must have;A Bachelors and a Masters Degree in Law from a recognized UniversityBe an Advocate of the High Court of Kenya with a current practicing certificateAt least five (5) years experience in Legal practiceDemonstrated professional competence in legal practiceManagement course/training will be an added advantageComputer Proficiency3. Principal Compliance & Enforcement OfficerAn officer at this level will be responsible to the Chief Enforcement Officer for Management, Administration and Supervision of Compliance and Enforcement activities.
Specific duties at this level include but not limited to;In-charge of coordinating targeted inspections based on high risk criteria.Coordinate and supervise environmental inspections and ensure appropriate enforcement actions are undertaken.Develop inspection schedules and reporting format.Administration, work plan preparation and supervision of the Inspection unit staffCoordination of joint inspection with Lead Agencies.For appointment to this grade, a candidate must have:A Masters and Bachelors degree in Environmental Management, Chemistry, Chemical Engineering, Environmental Studies, Natural Resources or any other related field from a recognized Institution.Nine (9) years working experience in Environment related field.Demonstrated professional competence in environmental managementManagement course/training will be an added advantageComputer literate.Kenya Coastal Development Project (KCDP) is a World Bank funded project that aims at promoting an environmentally sustainable management of Kenya’s Coastal and Marine Resources. KCDP was declared effective on 30th June, 2011 and it is expected to close down on October 2016.
NEMA is an Agency in the third component of this project. To this end, the Authority invites applications from qualified and experienced candidates for the position of Procurement Officer II grade E8 tenable in Mombasa. The terms of service for this position are contractual and are based on the period of the project.Specific duties will include but not limited to;Preparation and updating of the annual procurement plan for the project.Compilation of specifications for procurement items provided by users and technical experts.Preparation of pre-qualification and expression of interest (EOI) documents.Drafting of tender documents and requests of proposalsReceiving/issuing of stores.Preparations and proper maintenance of stores recordsConducting market research and surveysPreparation of periodic and annual supply chain reportsFor appointment to this position a candidate must have:A University Degree in a Business related field from a recognized institutionMembership of a Supply Chain Professional bodyThree (3) years experience in procurement/supplies fieldKnowledge of Public Procurement and Disposal Act and regulations.Familiarity with international procedures, with specific experience and working knowledge of World Bank Procurement proceduresKnowledge of Kenyan public procurement procedures and regulationsComputer literateAll candidates must meet the requirement of Chapter 6 of the Constitution of Kenya 2010.
Applications accompanied with copies of certificates, detailed curriculum vitae, testimonials, current remuneration, current position/grade, expected salary and a daytime telephone contact should be forwarded to the address below by 28th June, 2013.
The Director General
National Environment Management Authority
Popo Road, off Mombasa Road
P. O. Box 67839-00200
Nairobi
Persons with disabilities and female candidates are encouraged to apply.
N/B Only shortlisted candidates will be contacted and canvassing will lead to automatic disqualification.
Director Legal Services
An officer at this level will be responsible to the Director General and will be the Chief legal Advisor to the Authority.Specific duties at this level will include but not limited to;Providing legal advice to the Authority and ensuring integration of environmental concerns into policy and legislation at all levels;Initiating legislative proposals, standards and guidelines on environment;Drafting the required regulations, guidelines and interpreting the Environmental Management and Coordination Act, 1999;Advising on international conventions, treaties and agreements related to the environment to which Kenya is a party and assisting in their implementation;Provide Secretariat to the Board of ManagementAdvising and assisting in negotiations; drafting and liaising with various Government Institutions on the establishment and maintenance of a Registry of International Environmental Conventions and Treaties to which Kenya is a party;Liaising with relevant Government Institutions and stakeholders on International Environmental concerns;Initiating legislative proposals, standards and guidelines on the environmentEstablishing criteria and procedures for the assessment of environmental quality standards;Monitoring of the implementation and compliance with legislation; and taking responsibility for all litigation matters in respect to the Authority.Supervision, Development and appraisal of Legal department’s staff.For appointment to this position, a candidate must:Have a Bachelors and a Masters degree in Law from a recognized institution.Specialization in Environmental Law will be an added advantage.Be an Advocate of the High Court of Kenya with a current practicing certificateHave 10 years working experience in law,3 of which must be at a senior level.Excellent oral and written communication skillsICT skillsManagement skillsExcellent planning and coordination skillsThe successful candidate will be appointed on a four year renewable contract.
An officer at this level will be responsible to the Deputy Director – Legal Services and will assist in facilitating the development of procedures and regulations for effective implementation of the Environmental Management and Coordination Act (EMCA) and advice on legal matters.
Specific duties will include but not limited to;Advice on legal matters, specifically interpreting the Act and other related legislations.Reviewing existing sectoral laws in collaboration with other institutions.Coordinating and harmonizing the environmental laws.Advising on compliance and enforcement of environmental laws and regulations.Offering technical support to Counties in the enforcement of environmental laws.Initiating legislation in the reform areas of multi-sectoral concerns such as pollution, wetlands management e.t.c.Attending court proceedings.Developing regulations for the implementation of EMCA 1999.Advising and assisting in negotiations.Drafting and implementing treaties, agreements, conventions and other legal instruments.For appointment to this grade a candidate must have;A Bachelors and a Masters Degree in Law from a recognized UniversityBe an Advocate of the High Court of Kenya with a current practicing certificateAt least five (5) years experience in Legal practiceDemonstrated professional competence in legal practiceManagement course/training will be an added advantageComputer Proficiency3. Principal Compliance & Enforcement OfficerAn officer at this level will be responsible to the Chief Enforcement Officer for Management, Administration and Supervision of Compliance and Enforcement activities.
Specific duties at this level include but not limited to;In-charge of coordinating targeted inspections based on high risk criteria.Coordinate and supervise environmental inspections and ensure appropriate enforcement actions are undertaken.Develop inspection schedules and reporting format.Administration, work plan preparation and supervision of the Inspection unit staffCoordination of joint inspection with Lead Agencies.For appointment to this grade, a candidate must have:A Masters and Bachelors degree in Environmental Management, Chemistry, Chemical Engineering, Environmental Studies, Natural Resources or any other related field from a recognized Institution.Nine (9) years working experience in Environment related field.Demonstrated professional competence in environmental managementManagement course/training will be an added advantageComputer literate.Kenya Coastal Development Project (KCDP) is a World Bank funded project that aims at promoting an environmentally sustainable management of Kenya’s Coastal and Marine Resources. KCDP was declared effective on 30th June, 2011 and it is expected to close down on October 2016.
NEMA is an Agency in the third component of this project. To this end, the Authority invites applications from qualified and experienced candidates for the position of Procurement Officer II grade E8 tenable in Mombasa. The terms of service for this position are contractual and are based on the period of the project.Specific duties will include but not limited to;Preparation and updating of the annual procurement plan for the project.Compilation of specifications for procurement items provided by users and technical experts.Preparation of pre-qualification and expression of interest (EOI) documents.Drafting of tender documents and requests of proposalsReceiving/issuing of stores.Preparations and proper maintenance of stores recordsConducting market research and surveysPreparation of periodic and annual supply chain reportsFor appointment to this position a candidate must have:A University Degree in a Business related field from a recognized institutionMembership of a Supply Chain Professional bodyThree (3) years experience in procurement/supplies fieldKnowledge of Public Procurement and Disposal Act and regulations.Familiarity with international procedures, with specific experience and working knowledge of World Bank Procurement proceduresKnowledge of Kenyan public procurement procedures and regulationsComputer literateAll candidates must meet the requirement of Chapter 6 of the Constitution of Kenya 2010.
Applications accompanied with copies of certificates, detailed curriculum vitae, testimonials, current remuneration, current position/grade, expected salary and a daytime telephone contact should be forwarded to the address below by 28th June, 2013.
The Director General
National Environment Management Authority
Popo Road, off Mombasa Road
P. O. Box 67839-00200
Nairobi
Persons with disabilities and female candidates are encouraged to apply.
N/B Only shortlisted candidates will be contacted and canvassing will lead to automatic disqualification.
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