Job Purpose
Provide administrative tasks with regards to communication systems
Suggest improvement in communications infrastructure for better service delivery
Suggest improvement in WAN and LAN networks for better service delivery
Ensure usability and navigability of user end applications
Accountable for the following systems: WAN, Windows Servers, PBX, and Online systems that support the Turnquest application system; Responsibilities on these systems include operations and support, maintenance and research and development to ensure continual innovation.
Key Responsibilities
Provide administrative tasks with regards to communication systems
Suggest improvement in communications infrastructure for better service delivery
Suggest improvement in WAN and LAN networks for better service delivery
Ensure usability and navigability of user end applications
Accountable for the following systems: WAN, Windows Servers, PBX, and Online systems that support the Turnquest application system; Responsibilities on these systems include operations and support, maintenance and research and development to ensure continual innovation.
Key Responsibilities
- Effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
- Ensuring that users can be able to communicate via the VOIP lines. This involves troubleshooting to find out why a certain branch cannot communicate with head office and offering solutions
- Maintains secure IT environment within the organization by identifying system requirements; installing upgrades; monitoring system performance.
- Document any change in configuration to be performed by support team and confirm that the procedures are followed in implementing application and communication system changes
- Participates in technical research and development to enable continuing innovation within the ICT infrastructure.
- Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values and policies.
- Periodically checking the inter branch links from the head office for downtimes and liaising with the service providers to rectify any problems whenever the links are down.
- Application of ICT Security policies on all communication devices.
- Configure Windows servers under supervision and provides support for email, internet and print services.