Safaricom Contractor - Telesales Executive Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Contractor - Telesales Executive
Ref: EBU-C-TE-DEC-2013

We are pleased to announce the following contractual vacancy in the SME Department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Telephone Account Manager, the role holder will be responsible for meeting overall SME sales acquisition and revenue targets through prospecting and making outbound sales contact to potential businesses, and existing business customers. 

This role will ensure month to month ARPA growth of existing customers, and new business from potential SME customers.

The job holder’s key responsibilities will be to:

Achieve SME Revenue from new accounts, and ARPA growth on existing accounts.On boarding of new businesses on to Safaricom SME products & services, through prospecting, outbound calling and lead generation.Track baseline revenue of each account and ensure revenue retention & growthDevelop, update and maintain an updated database of the decision Making Unit (DMU) and complete profile of each individual account within the allocated target market list.Keep the customer informed on the entire Customer Journey and processes associated with itDrive Customer Satisfaction Index and Customer Delight Index by:Timely submission of recurring incidences per account or per escalation typeTrack and report on all churn attempts; and associated effort to abate churn.Up to date profile of all the SME accounts & competitors intelligenceLiving the Safaricom way of Speed, Simplify and Trust.The ideal candidate should possess the following skills & competencies:Bachelor’s degree in Business or any other related fieldAt least 2 years’ experience in Direct Sales within an FMCG/ Technology industry, with four months spent in a telesales management role.Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.)Relevant experience in an IT/Technical SupportGood interpersonal skills with Technical and non-Technical personsExcellent customer interfacing (written and verbal) skillsCommercially orientated with a desire to increase revenues and profitability of the businessIf you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Tuesday 17th December, 2013.

Head of Talent & Resourcing
Safaricom Ltd
Via E-mail to: HR@safaricom.co.ke

Safaricom Principal Engineer Billing Planning Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Principal Engineer Billing Planning Ref: TECHNOLOGY_PEBP_DEC_2013

We are pleased to announce the following vacancy in the Product & Service Development Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager – Billing & SDM Planning, the responsibility of the Billing Planning Team shall include but is not limited to the convergent billing system (CBS), Mediation Platform and Partner Relationship Management (PRM). 

The CBS components include Convergent Billing Point (CBP), Open Charging Gateway (OCG), Business Management Point (BMP), Unified Resource Point (URP), Universal Signaling Access Unit (USAU), Unified Voucher Centre (UVC), General Front End Processor (GFEP), DCC Proxy and Provisioning System. Overall, the planning engineer will be charged with: Evaluation of new and existing billing infrastructure; Planning & design for new solutions; Implementation and integration of new hardware/software; Project management; Optimization of existing systems; Internal Process Improvement in accordance with ITIL standards; Contributing towards innovation initiatives.

Key Responsibilities:

Create KPI for new products/services, Marketing proposals, products & services vendor evaluation process - weighted evaluation for new hardware, features and services;Analyze billing infrastructure on a weekly basis against the KPI;Design Convergent Billing System to integrate new elements;Minimize network and service impact for any change;Scheduling all the planned works;Using RACI model to share responsibilities and information in cross-functional teams;Create and update handover system configuration documentation after software/hardware installation or upgrade;Configure data for new systems with vendor engineer;Create/adopt necessary work instruction for existing systems;S.W.O.T analysis of projects on regular basis;Provide recommendation reports to identify opportunities for improvement and optimization of existing services;Create tools/identify method(s) to obtain statistical data from the system;Analyze the effect of a new/improvement change before & after implementation;Setup internal training to update teams on new changes;Transfer knowledge to billing planning engineers;Build internal and external relationships with key customers and suppliers to deliver continuous quality solutions to business.University degree in Degree in one of the following: Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development, LAN design and configuration, TCP/IP or equivalent from recognized institution;4 years working as an engineer in a telecommunications environment (vendor or operator)Experience of GSM Intelligent Networks or billing systems an advantageExperience of Huawei Convergent Billing System (CBS) will be an added advantageAnalytical & innovative problem solving skills;Must be able to work without supervision & meet tight deadlines/schedules, attend meetings and implement action plans;Proactive in support & being self-motivated and collaborating with other teams to achieve common objectives.If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below. The deadline for application is Friday 13th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

Safaricom Limited Billing Planning Engineer Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!Ref: TECHNOLOGY_BPE_DEC_2013

We are pleased to announce the following vacancy in the Product & Service Development Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager – Billing & SDM Planning, the responsibility of the Billing Planning Team shall include but is not limited to the convergent billing system (CBS), Mediation Platform and Partner Relationship Management (PRM). 

The CBS components include Convergent Billing Point (CBP), Open Charging Gateway (OCG), Business Management Point (BMP), Unified Resource Point (URP), Universal Signaling Access Unit (USAU), Unified Voucher Centre (UVC), General Front End Processor (GFEP), DCC Proxy and Provisioning System. Overall, the planning engineer will be charged with: Evaluation of new and existing billing infrastructure; Planning & design for new solutions; Implementation and integration of new hardware/software; Project management; Optimization of existing systems; Internal Process Improvement in accordance with ITIL standards; Contributing towards innovation initiatives.

Key Responsibilities:

Create KPI for new products/services, Marketing proposals, products & services vendor evaluation process - weighted evaluation for new hardware, features and services;Analyze billing infrastructure on a weekly basis against the KPI;Design Convergent Billing System to integrate new elements;Minimize network and service impact for any change;Scheduling all the planned works;Using RACI model to share responsibilities and information in cross-functional teams;Create and update handover system configuration documentation after software/hardware installation or upgrade;Configure data for new systems with vendor engineer;Create/adopt necessary work instruction for existing systems;S.W.O.T analysis of projects on regular basis;Provide recommendation reports to identify opportunities for improvement and optimization of existing services;Create tools/identify method(s) to obtain statistical data from the system;Analyze the effect of a new/improvement change before & after implementation;Setup internal training to update teams on new changes;Transfer knowledge to billing planning engineers;Build internal and external relationships with key customers and suppliers to deliver continuous quality solutions to business.University degree in Degree in one of the following: Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development, LAN design and configuration, TCP/IP or equivalent from recognized institution;3 years working as an engineer in a telecommunications environment (vendor or operator)Experience of GSM Intelligent Networks or billing systems an advantageExperience of Huawei Convergent Billing System (CBS) will be an added advantageAnalytical & innovative problem solving skills;Must be able to work without supervision & meet tight deadlines/schedules, attend meetings and implement action plans;Proactive in support & being self-motivated and collaborating with other teams to achieve common objectives.If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below. The deadline for application is Friday 13th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

Safaricom Transmission Configuration & Support Principal Engineer Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Principal Engineer - Transmission Configuration & Support Ref: TECHNOLOGY_PETCS_DEC_2013

We are pleased to announce the following vacancy in the Regional Network Operations Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager: Configuration & Support, the role holder responsibilities will include and not be limited to

troubleshooting and resolution of faults & failures in the access transmission and VSAT network;providing technical assistance to sectional and field engineers in the fault resolution process; providing long term transmission system solutions, configuration and support;providing second line support to transmission system faults escalated from first line maintenance & maintenance service providers; follow up with the vendors of the transmission equipment for resolution of faults escalated to 3rd level support. These will also include performing transmission upgrades and major network configuration changes; developing tools for automation and speed up the support processes and participation in the introduction and acceptance of new systems and technologies.

Key Responsibilities:

Maintain high transmission systems and VSAT availability to support customer services;Ensure transmission operational availability to support customer traffic and better user experience;Resolution of faults escalated within SLAs and offer support for the VSAT portal and VSAT nodes;Ensure all newly integrated equipment, services & systems follow & adhere to the acceptance criteria;Perform configuration, cross-connection and software updates on network elements and ensure VSAT deployment, optimization, upgrades, modernization and recoveries meet network KPIs;Analyze network KPIs, logs and warnings and initiate corrective measures to resolve complaints and faults;Ensure CAPEX/OPEX reduction by use of Next Generation systems and latest VSAT technologies;Undertake knowledge Transfer to functional and other teams.Drive the attainment of operation efficiency by automation of daily tasks, activities and reports;University degree in Electrical & Electronics engineering or equivalent from recognized institution;5 years working experience in Telecommunications with at least 3 years of experience with a busy mobile Operator;Good working knowledge & understanding of transmission systems (TDM, SDH, IP and VSATs).Good working knowledge of UNIX, Linux, database systems and MS office tools.Excellent analytical & innovative problem solving skills;Ability to work and meet tight deadlines/schedules, attend meetings and implement action plans;Excellent presentation skills required when initiating a project, reviewing a process & highlighting long-term solutions to Network faults;Proactive in support & self-motivated and collaborating with other teams to achieve common objectives;Good public relations, communication & interpersonal skills when working with other departments or vendors;Ability to influence others;If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below. The deadline for application is Monday 9th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi via E-mail to hr@safaricom.co.ke

Safaricom Service Development Engineer – Application Developer Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Service Development Engineer – Application Developer Ref: TECHOLOGY-SDEAD-NOV 2013

We are pleased to announce the following vacancy in the Product & Services Development Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Principal Service Development Engineer the purpose of the role holder shall include activities relating to the application development and evolution of existing service applications including integration to related service platforms. 

Application development duties include but not limited to specification, design, development, validation, documentation and evolution of the new and current service applications; performance management; ensuring integrity of the web based services; maintenance and fault management.

Other activities include application development for marketing campaign promotions. 

Duties include specification, design, development and validation of the promotion applications.

Key Responsibilities:

Requirement specification – eliciting & analyzing user requirements;Design – application functional designs;Develop – development as per user requirement specification and integration to other service platforms;Validation & Verification – oversee the assurance of application functional logic, data processing and error management;Liaise with software and hardware suppliers for prompt rectification of any problems;Liaise with network administrators, information security to maintain network availability and integrity of the web applications;Track software advisories and releases to ensure application integrity;On a weekly basis report on the KPI of the applications & web services;Track web services KPI to ensure optimal service performance and plan for growth in capacity or licenses.BSc. Computer Science/Software Engineering/IT;Extensive experience with Java/C++ programming language;Extensive experience with Oracle database – data structures, relational data model, ACID, Stored Procedures, PL/SQL;Extensive experience of web technologies - WSDL, XML, JavaScript;Experience with application security technologies (e.g. SSL) to ensure secure applications;Experience in software life-cycle development (SDLC);Preferred experience with Apache Tomcat application server and SOA;Preferred experience with Solaris, UNIX OS’s;Preferred knowledge and practical experience of application development on TIBCO/WebLogic environment;Candidate should have at least 2-3 years of experience in application development.If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Friday 6th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

Safaricom IT Solutions Architect Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.At Safaricom, we take pride in our talent and develop them to realize their maximum potential!Ref: TECHOLOGY-ITSA

We are pleased to announce the following vacancy in the Product & Services Development Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager, Business Systems Analysis & Architecture the holder of the position will create technical solutions for business problems, utilizing available IT assets. 

The role holder will act as the technical subject matter expert on IT systems, providing and articulating forward-looking technical proposals for implementation either to cover existing functionality gaps or to generate new innovative commercial products and business services. He/She will also act as an Information Technology evangelist to business.

Key Responsibilities:Translate documented business requirements into a technical solution design for implementation;Collaboratively oversee the development of the solution as per agreed architecture;Provide solution architecture input into all new system tenders;Maintain up to date EA documentation;Maintain updated IT service catalogue documentation;Proactively communicate to business stakeholders on the available IT capabilities.Degree in Science/computer science/Engineering/Business related.Solution Architecture skills ( Advanced level);5 years of software development experience in a busy IT development environment, 2 years of which must include experience in systems analysis and design;Advanced skills in logical and physical data modeling, relational databases;Experience in multiple programming languages and Web services;Experience with both UNIX and Windows platforms are necessary;Knowledge of networking-TCP/IP, DNS, load balancing;Knowledge of security-encryption (SSL), certificates, firewalls, VPN, IPSec, etc;Experience integrating products into legacy systems;Communication and interpersonal skills;Problem solving skills;Decision making skills;Desire to continually learn new skillsExperience in cloud and managed services will be an added advantage.If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Thursday 5th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

Safaricom Business Analysis & Architecture Analyst Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Analyst - Business Analysis & ArchitectureRef: TECHOLOGY-ABAA-NOV 2013

We are pleased to announce the following vacancy in the Product & Services Development Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager, Business Systems Analysis & Architecture the role holder will be the liaison between business system users and the information technology team in as far as creating automated business solutions is concerned. 

The role holder will also be responsible for gathering, detailing and documenting business requirements in a format that is useful to business end users and technical developers, proposing ways in which the existing processes and systems can be used or changed to meet new business requirements as well as point out and identify new systems needed to meet business requirements, within the context of a well-established Enterprise IT Architecture.

Key Responsibilities:

Carry out full business requirements discovery that includes interviewing relevant stakeholders and end-users;Collect, classify, analyze and document business requirements as per set standards;Create high-level solution designs to meet business requirements by exploiting the functionality available in IT systems already in Safaricom, or by filling missing gaps with appropriate new systems, in accordance with enterprise architecture;Collaboratively develop test-driven business requirements and functional specifications with business, technical, and testing team members;Participate in technical/functional evaluation of bids for new systems;Generate process documentation that clarifies and validates how the organization utilizes business systems to meet business requirements;Ensure that IT systems are aligned with Safaricom business processes, and engage business stakeholders in process reviews to ensure development costs for new business applications/products are reduced; there is Improved user/customer experience and quality assurance; and a quick reaction to urgent business needs, and any new regulations is observed;Promote proper release planning, guaranteeing adherence to business needs and priorities and as a consequence, contribute to the reduction of development costs in future;Follow a prioritization process that is transparent and understandable for all parties involvedKeep stakeholders constantly up-to-date on progressDegree in Science/computer science/Engineering/Business related;5 years of experience as a systems developer/business analyst in a busy IT development environment, 2 years of which must include experience in systems analysis.Business analysis skills ( Advanced level);Excellent systems analysis skills;Knowledgeable on Logical and physical data modeling, relational databases;Experience in writing formal Use Cases and other UML tools;Demonstrated experience producing requirements that support test-driven development;Excellent communication skills with ability to listen to customers, document requirements quickly & accurately, and review written materials for accuracy. Must also be able to communicate specifications to persons at all technical levels;Expertise in enterprise architecture;Problem solving skillsDecision making skillsDesire to continually learn new skillsExperience in cloud and managed services will be an added advantage.If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Thursday 5th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

Safaricom ERP Developer Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Ref: TECHOLOGY-DERP-NOV 2013

We are pleased to announce the following vacancy in the Product & Services Development Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager-Business Systems Planning the role holder will be responsible for development and 3rd line support of the Oracle Enterprise Resource Planning (ERP) application and bespoke oracle interfaces and software components. 

He or she will work with other departments within the company to identify requirements and develop solutions (database design, workflows, user/data interfaces). The role holder will also configure and/or customize Oracle ERP applications to meet business requirements using various database and software tools, assist in presentations of system functionality to new users and departments and enhance and create user and system documentation as needed.

Key Responsibilities

Review and provide input on design approach, performance and base functionality. Ensure integration of designs across development team and design, build & test ERP components e.g. interface, conversion and report programs;Appropriately monitor interfaces to oracle ERP. Provide training and support on oracle ERP modules and development tools, review & interpret technical manuals for the Oracle ERP system and assist in creating/update Oracle TAR's;Ensures the effectiveness of overall systems performance;Design and develop front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications;Participate in the capturing of business applications information needs and mapping of the same to the software and /or database components;Perform data modeling to analyze and specify data structures within an application system;Support new and existing application development by creating modifications and enhancements for Oracle ERP applications and perform high level system design;Conduct business user requirements analysis and specification;Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions;Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;Interact with clients to gather and refine requirements;Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications;Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations;Perform root cause analysis for recurring incidents;Formalize test plans and implement troubleshooting procedures.Degree in Computer Science or technical related field;Certification in Database systems and RDBMS systems;Microsoft Certified Solution Developer;3 years of work experience in Oracle ERP applications development, which includes system customization and report designs;3 years of development experience with Microsoft development tools e.g. Java, VB, Fox Pro, Visual FoxPro;3 years of development experience with low level programming C++, C;3 years of work experience with RDMS preferably MS SQL Server, Oracle, Sybase, and Informix;Experience in data warehousing, business analysis, knowledge in Business Systems modeling and data retrieval4GL for programming - Visual Basic/Oracle Application builder;Unix user skills;Experience in processes and procedures management;Communication and interpersonal skills;Attention to detail;Analytical Skills;Leadership skills.If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Thursday 5th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

Safaricom Limited Systems Engineer Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Ref: RD_SES_NOVEMBER_2013

We are pleased to announce the following vacancy within Resources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Maintenance Manager in the Facilities Health & Safety Section, the engineer will roll out and maintain facilities engineering systems, services and equipment (e.g., Access control, electronic security surveillance, emergency preparedness and evacuation systems).

The successful candidate will be responsible for;

Ensure all Access control, electronic security surveillance, emergency preparedness and evacuation, fire safety equipments are maintained as per schedule within established SLA.Update all Fire, security & safety drawings for facilities.Ensure that all electronic surveillance information for all facilities is stored in a secure serverEnsure 100% availability of Building Management Systems.In liaison with Security department, conduct quarterly emergency evacuation drills, issue reports and follow up on action items therein to closure.Improvement of fire detection & suppression and security systems to meet requirements of changes within FacilitiesImplementation of facilities risk assessments findingsImplement intelligent power monitoring systems for critical facilities and equipment.Deliver all special projects related to systemsCustodian of all SLAs with other departments/divisions.Responsible for revision and issuance.Custodian of all M&R procedureQuality management representative for facilities – in charge of operationalization and maintenance of quality management system.Project supervision as assigned.The ideal candidate should possess the following skills and competencies:Hold a Bachelor’s degree in engineering from a reputable university or an equivalent qualification;Have over 4 years post-graduation work experience in engineering, with experience on the survey, installation and inspection of Fire, Security, Safety & Electrical systems;Fully proficient in Project Management software applications;Have the proven ability to work and deliver under pressure, pay attention to detail and follow up on issues until they are resolved;Fully conversant with Health, Safety, Environment and Quality policies and requirements;Focused individual who possesses excellent analytical skills, is dynamic, innovative and creative;Excellent communication skills, high level of integrity and honesty;Demonstrated leadership while working with a large team;Must have the ability to work within strict deadlines under minimum supervision;If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job title and reference number to the address below. All applications must be delivered on or before Monday, 2nd December 2013.

Head of Talent & Resourcing,
Safaricom Limited,
Nairobi.

Via email to; hr@safaricom.co.ke

Safaricom SACCO Internal Auditor and FOSA Manager Jobs in Kenya

Safaricom SACCO Ltd was registered in May 2001 to provide members with the opportunity to save and access competitive credit facility to develop and improve their economic and social status. The initial membership was 123 by the end of 2001, we are now 3,800 from 23 common bonds. While we have grown our membership to over 3,800, our dream is to have have atleast 10,000 members in order to enjoy the power of numbers.
The enactment of Sacco Act 2008 which created SACCO Societies Regulatory Authority (SASRA) has improved regulatory framework which in turn has improved the business dimensions within the SACCO sector.
With monthly interests as low as 1% on reducing balance, no loan queuing, 5 years repayment period for  loans up to Shs. 6M, efficient management and IT leveraging, Safaricom Sacco Ltd is the financial partner of choice!
To maximize on these, we have opened our common bond and are recruiting members from the following  sectors of the economy; M-PESA dealers and agents, suppliers and business partners of Safaricom Ltd,  Firms in Telecommunication Industry, IT industry, Small Sacco’s ready for mergers, relatives and friends  recommended by existing members and others who can faithfully maintain minimum monthly deposit of Kshs  3,000. Interested? Contact us immediately!

In line with our growth prospect, we are seeking to fill the following positions:

Internal Auditor

Bachelor’s degree in Accounting or Finance preferred. ICPAK Membership.3 years’ practical audit experience in busy environment.Strong analytical, written/verbal communication, interpersonal, and relationship building skills.Systems knowledge and familiarity.Ability to adapt to change quickly and multi-taskBachelor’s degree in Cooperative Management, Banking, Accounting or Finance.Membership to a professional body.3 years’ practical experience in FOSA, banking or microfinance management.Strong analytical, written/verbal communication, interpersonal, and relationship building skills.Systems knowledge and familiarity.Ability to adapt to change quickly and multi-task.Ability to market and grow FOSA.Send response by 14th July to: sacco@safaricom.co.ke

Safaricom Limited Senior Network Administrator Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 Senior Network Administrator

Ref: TECHNOLOGY- SNA-June-2013 

We are pleased to announce the following vacancy in the IS Operations Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Principal Network Administrator, the job holder will provide technical expertise and support to Safaricom in the field of local and wide area network administration and design.

Key Responsibilities:

Manage all active and non-active network components;Advise on the communication requirements of installed and planned networked information systems and carry out surveys to establish network connection requirements;Implement and maintain system standards and procedures on network related issues;Review the network traffic, performance and quality of service provided by the network;Collect routine network load statistics, model performance, and create reports as required;Specify and deploy enterprise network both for voice and non-voice and wiring;Liaise with other departments to deliver cross team projects and harmonized IT operations;Install, configure and upgrade the internal network and data center infrastructure for effective use;Monitor, administer and maintain network security;Use network management tools to investigate, diagnose and resolve network problems within service level agreements;Conduct proper documentation and inventory of the network hardware and software.Bachelor of Science degree in Computer Science/Information Technology/Mathematics/physicsCCNP/CCIP and CCSE/CCSP are desired certification qualifications;WAN/LAN interconnect working experience;5 years of experience managing a network of 3000+ users;Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies including but not limited MPLS, MPLS VPN etc;Attention to details and analytical thinking;Good communication and project management skills.If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Wednesday 26th June 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

Safaricom Limited Senior Transport Planning and Design Engineer Job in Nairobi Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Senior Transport Planning and Design Engineer

Ref: TECHNOLOGY- STPDE-June-2013

We are pleased to announce the following vacancy in the Network Engineering Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager- Transport and IP Engineering, the role holder is responsible for Modeling, Planning, design and optimization of reliable transport systems /networks in support of fixed and mobile backhaul requirements.

Key Responsibilities:

Delivery of timely and quality transport plans as per the project schedule and with the correct constraints (capacity thresholds, reliability etc.);Delivery of timely and quality long terms fibre infrastructure plans to meet current as well as long term requirements;Compilation of topo maps, schematics, Google route, building entry points & floor plans;Accurate site survey reports and implementation plans that ensure timely implementation within the project timelines;Development of optimal design and implementation plan that saves on CAPEX and Nopex requirements;Manage TX implementation projects;Develop accurate work orders and traffic routing plan that meet service descriptions such as reliability, packet loss, latencies and jitter;Compile and validate user requirements and incorporate them into TX project designs;Monitoring capacity threshold per route in line with set KPIs (70%) booking on the backbone and 80% on the accessSupervise fiber rollout to ensure that all the design meets both the business and engineering specifications;Perform quality investigations and network audits with accurate and time-bound implementation plans;Define network KPIs and acceptance procedures for new and existing transport systems;Keeping up-to date documentation on network planning, design, implementation in addition to capacity planning and circuit provisioning in cell base, path loss, map info, atoll, etc.;Recommend changes and champion database improvement with OSS and other stakeholders;Process review and recommendation on process improvement;University Degree in Electrical, Electronics ,Telecommunication Engineering or related field;A minimum of 5 years of experience with 3 years of experience in a specialized role in planning, design, installations /commissioning and maintenance in the transport field in a busy telecommunications environment;In-depth understanding of fibre infrastructure deployment life cycle;Excellent communication and motivational skills in line with the management of a multi skilled team;Knowledge in transport/data communication planning, design and optimization tools;Excellent IP working knowledge with at least CCNA certification;Attention to details;Excellent Communication, analytical and interpersonal skills;Excellent Trouble shooting and problem solving skills;Experience in project management and business cases development;Excellent documentation and reporting skills;If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Monday 24th June 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

Safaricom Limited Fixed Data Implementation Principal Engineer Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Principal Engineer - Fixed Data Implementation

Ref: TECHNOLOGY-PEFDI-June-2013

We are pleased to announce the following vacancy in the Regional Operations Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager - Fixed Data Implementation, the position holder will Be the technical lead and is expected to give sound technical leadership for solutions to Enterprise requirements of Fixed DataHe/She will be responsible for proper implementation of Fixed Data projects in accordance to approved designs and to meet the required timelines; Ensure all Data connections undergo proper acceptance and documentation processes. Owns the Fixed Data database and provides 2nd Level support for fixed Data Connections.Provide technical leadership in Fixed Data Implementation projects;Analysis of requests from EBU and offer proper and sound technical solution designs for Enterprise connectivity;Follow up with other technical teams to ensure timely delivery of FD (Fixed Data) designs and solutions;Generates and Implements innovative and cost effective solutions for FD connectivity;End to end Implementation of approved Fixed Data solutions;Contractor coordination and management for effective and timely FD connection delivery and actualization of all FD solutions to meet the specified designs through to acceptance;Documentation and process management for all FD connections and authentic FD Database maintenance;Conduct and carry out new Fixed Data solutions trials and eventual adoption of successful solutions;To offer 2nd level support for redesigns and SLA enforcement for solutions providers.Degree in Electrical & Electronics/ Telecommunications Engineering;3-5 years’ experience in Telecommunications network planning/rollout (Transmission systems planning & Design and telecoms systems installation & Commissioning/Fixed Data systems deployment);Highly motivated with self-drive for results;Proficiency in MS Office applications i.e. Word, Excel, Access, PowerPoint and MS Project at an advanced level;Experience in coordinating projects and managing cross functional teams.If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Monday 24th June 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

Safaricom Limited Business Development Manager Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Business Development Manager

Ref: CC_BDM_JUNE_2013

We are pleased to announce the following vacancy in the Customer Care Division. In keeping with our current business needs; we are looking for a person who meets the criteria indicated below:
Reporting to the Director Customer Care the position holder will be responsible for the identification, introduction and roll out of new business opportunities including but not limited to Corporates, SMEs, SoHos, the International market, and management of clients providing these services in order to achieve BPO revenue objectives. It also involves management of strategic partnerships within BPO while aligning with other business functions in the delivery of this agenda.

The job holder’s key responsibilities will be to:

Develop and manage the Business Development strategy and align it to the BPO Sales Strategy ensuring growth and development of BPO services in the business;Formulate and manage the implementation of sales plans for BPO Sales team;Develop and own procedures for on-boarding and management of clients;Address issues affecting performance of the team;Ensure that contracts and other operational requirements are in place prior to trading by agents;Develop Proposals and Pricing for each client;Develop relevant SLAs and Penalties for each client;Collect necessary documentation for contract signing;Evaluate market potential and generate performance indicators for different revenue items;Align the revenue indicators to BPO Revenue targets;Develop monitoring and evaluation templates for revenue performance management;Champion the development and maintenance of effective relationships with different types of business;Develop prioritization tools for building relationships with corporate partners by ranking them. The 20% of highest potential clients to have 80% support, while the 80% to have 20% support;Ensure that a minimum client support level is determined and enforced;Conduct periodic customer business reviews;Ensure that the BDM team is adequately resourced to deliver against new business targets;Create a work environment that will drive the entrenchment of the Safaricom way Values of speed, simplicity & trust;The ideal candidate should possess the following skills & competencies:Bachelor’s Degree in Sales and Marketing or a business management discipline;7 years hands on experience in Business/ BPO Development in a highly competitive commercial environment;Have strong business/financial acumen with experience developing metrics and pricing and compensation programs;Strong analytical skills with exceptional attention to detail. Experience in learning technology, enterprise applications or testing marketplace;Good understanding of financial principles, understands financial ratios, can interpret standard financial statements;Good appreciation of Project Management principles;Good understanding of the Kenyan market, subscriber preferences and subscriber trends;Excellent contract negotiation experience and high rate at successfully closing deals;Innovative, creative and achievement oriented;Strong interpersonal and people skills;A team worker with strong customer focus;Strong communication and presentation skills;Strong familiarity with business management;Confident, self-assured, personable and presentable;Highly organized, conscientious and detail oriented;If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Thursday 20th June, 2013.

The Head of Talent & Resourcing
Safaricom Ltd
Nairobi

Via E-mail to: hr@safaricom.co.ke

Safaricom Limited Workforce Planning Manager Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Workforce Planning Manager

Ref: CC_WPM_JUNE_2013

We are pleased to announce the following vacancy within the Customer Care Division.In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager Business Planning and Workforce, the successful candidate will be responsible for providing support to the Call Centre department through workforce planning, resource optimization, performance monitoring and variance analysis aimed at aiding management in decision making and optimal utilization of call center agents.

The job holder’s key responsibilities will be to:

Oversee the development and implementation of effective workload forecasting and shift scheduling for call centre and CCS through approving leave schedules for all the agents and ensuring that space and resource planning are adequately catered for;Formulate Space Planning Utilization summaries as part of the Workforce Budgeting. This will involve optimal resource allocation for JCC & alternative sites (SCC, Thika etc);Ensure any change to plan is justified, supported by facts and is approved before implementation;Ensure communication to staff on all workforce related issues is done within agreed SLA;Ensure policies and procedures related to workforce management are accurate, updated and made available onto the Intranet;Make recommendation on improving scheduling efficiencies, and follow through on their implementation and measure of success while ensuring that the plans are realistic and match current trends;Conduct performance tracking through variance analysis of Workforce plans and performance evaluation;Communicate promptly on sudden changes in call flow and recommend appropriate actions to be taken;Periodically review routing strategies and recommend improvement to achieve optimization;Communicate agreed performance standards and targets; Review targets every six months and communicate within agreed timelines;Driving and improve performance in the team;In liaison with HR L&D ,identify staff training needs, Create development and training plans to close any performance gaps identified;Create a work environment that will drive the entrenchment of the Safaricom way Values of Speed, simplicity & trust;The ideal candidate should possess the following skills & competencies:An honors degree from a recognized university preferably in finance, accounting, Economics or mathematics (Statistics).Possession of an advanced degree is preferable.At least 6-7 Years’ experience in a similar role within a workforce planning environment.Must have experience in workload forecasting, shift scheduling, performance analysis and costing for a large call center.Must have experience preparing, monitoring and reviewing budgets and forecasts in a large company.Experience in a telecommunications company is preferred.Experience in financial modeling and forecasting.Good experience in MS office tools and Call Centre systems savvy.Good planning skills with ability to meet strict deadlines.Providing financial advice and assistance to the Head of Call Centre.Innovativeness and willingness to propose new and effective ways of running the business.Ensure the highest level of accuracy in financial analysis and feedback.If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Monday 17th June, 2013.

The Head of Talent & Resourcing
Safaricom Ltd
Nairobi

Via E-mail to: hr@safaricom.co.ke

Safaricom Limited Senior Manager Core, Premium & SMS Segment Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Senior Manager Core, Premium & SMS Segment
Ref: CC_SMCPSS__JUNE _2013
We are pleased to announce the following vacancy in the Call Centre Operations Department within the Customer Care Division In keeping with our current business needs; we are looking for a person who meets the criteria indicated below:
Reporting to the Head of Department, Operations, the primary objective of this role is to define, implement and sustain the customer service operations strategy to meet the demands of customers within the segments classified as CORE and Premium customers; managing the SMS and outbound team and Leading a team of shift managers, Team leaders and Customer experience assistants.

The job holder’s key responsibilities will be to:

Defining, recommending and constantly reviewing cost effective and sustainable customer service channels for the assigned segments;Support and align the team’s service delivery towards the set strategy for the assigned customer segment;Work in collaboration with the customer care business partners & process manager in defining, designing processes and procedures to ensure superior customer service experience for the core and premium segments;Identify resource requirements and recommend the needs to the HOD Customer Care Operations;Make contribution to the budget requirements within the financial year;Review current systems adequacy and ensure that there is periodic check of faulty machines;Review all processes & procedures/Service Level agreement & recommend changes where applicable;Communicate strategic objectives of the Premium/Core queue to the managers and CEAs where applicable;Set SMART objectives with focus on the assigned customer segment’s expectations for the CEAs, Team Leaders and shift managers in liaison with the HoD Operations;Driving and improve performance in the team;In liaison with HR L&D ,identify staff training needs, Create development and training plans to close any performance gaps identified;Create a work environment that will drive the entrenchment of the Safaricom way Values of Speed, simplicity & trust;The ideal candidate should possess the following skills & competencies:Degree in a business discipline or Social Sciences.7-8 years working experience in a customer service environment of which 2 yrs must have been in management or supervisory role.Excellent knowledge of Safaricom products and services.Commercial Awareness.Excellent communication, influencing, negotiation and stakeholder management skills;Problem solving and decision-making skills.Project management experience with proven methodologies.Business development and customer relationship management experience.Experience serving as a customer advocate – able to understand and articulate the needs of the client and deliver on those needs.Ability to deliver world class services and high impact results.Ability to facilitate and harness cross-team collaboration working with teams in person and virtually.Enthusiastic, personable and flexible.If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Monday 17th June, 2013.

The Head of Talent & Resourcing
Safaricom Ltd
Nairobi

Via E-mail to: hr@safaricom.co.ke

Safaricom Limited Senior Fraud Analyst Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 We are pleased to announce the following vacancy within the Risk Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager – Fraud Detection, the successful candidate will be responsible for detecting fraud and other unethical conduct in the business; to mitigate financial/ reputational loss to the company, its customers and business partners and limit fraud opportunities and their impact to the business.

Key Responsibilities:Conduct fraud reviews and forensic audits across the business;Analyse and close alarms/ alerts generated through automated systems and detection tools;Provide regular reports on assignments carried out, alarms analysed, actions taken and value adding recommendations made;Support specific initiatives or fraud management projects aimed at reducing fraud;Coordinate with stake holders to evaluate the current systems & applied processes in order to identify any potential fraud risk, to re-engineer certain controls in order to reduce fraud risks;The ideal candidate should possess the following skills and competencies:Bachelor's degree in Commerce or Business related discipline;Certified Public Accountant is an added advantage;At least 3 years proven experience in forensic audits, investigations or external/ internal audit with reputable firm.Knowledge of transaction fraud detection practices is an asset.Reasonable knowledge of telecommunication operations;Resilient and have the ability to represent and maintain a principled position in a sensitive situation.Ability to work under tight timelines and deliver accurate results.Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times.Conceptual thinker, ability to wade through data and arrive at conclusionsGood organizational skills, proactive and self-drive for results;Multitasking and prioritization skills required to function in a fast-paced environment;If you meet the requirements and are up to the challenge, please send your resume and application letter to the address below. Please quote the job reference number in the application letter.
All applications must be delivered on or before Friday, 14th June 2013.

Head of Talent & Resourcing,
Safaricom Ltd,
Nairobi.

Safaricom Limited Senior Fraud Analyst Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 We are pleased to announce the following vacancy within the Risk Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager – Fraud Detection, the successful candidate will be responsible for detecting fraud and other unethical conduct in the business; to mitigate financial/ reputational loss to the company, its customers and business partners and limit fraud opportunities and their impact to the business.

Key Responsibilities:Conduct fraud reviews and forensic audits across the business;Analyse and close alarms/ alerts generated through automated systems and detection tools;Provide regular reports on assignments carried out, alarms analysed, actions taken and value adding recommendations made;Support specific initiatives or fraud management projects aimed at reducing fraud;Coordinate with stake holders to evaluate the current systems & applied processes in order to identify any potential fraud risk, to re-engineer certain controls in order to reduce fraud risks;The ideal candidate should possess the following skills and competencies:Bachelor's degree in Commerce or Business related discipline;Certified Public Accountant is an added advantage;At least 3 years proven experience in forensic audits, investigations or external/ internal audit with reputable firm.Knowledge of transaction fraud detection practices is an asset.Reasonable knowledge of telecommunication operations;Resilient and have the ability to represent and maintain a principled position in a sensitive situation.Ability to work under tight timelines and deliver accurate results.Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times.Conceptual thinker, ability to wade through data and arrive at conclusionsGood organizational skills, proactive and self-drive for results;Multitasking and prioritization skills required to function in a fast-paced environment;If you meet the requirements and are up to the challenge, please send your resume and application letter to the address below. Please quote the job reference number in the application letter.
All applications must be delivered on or before Friday, 14th June 2013.

Head of Talent & Resourcing,
Safaricom Ltd,
Nairobi.

Safaricom Limited Senior Fraud Analyst Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 We are pleased to announce the following vacancy within the Risk Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager – Fraud Detection, the successful candidate will be responsible for detecting fraud and other unethical conduct in the business; to mitigate financial/ reputational loss to the company, its customers and business partners and limit fraud opportunities and their impact to the business.

Key Responsibilities:Conduct fraud reviews and forensic audits across the business;Analyse and close alarms/ alerts generated through automated systems and detection tools;Provide regular reports on assignments carried out, alarms analysed, actions taken and value adding recommendations made;Support specific initiatives or fraud management projects aimed at reducing fraud;Coordinate with stake holders to evaluate the current systems & applied processes in order to identify any potential fraud risk, to re-engineer certain controls in order to reduce fraud risks;The ideal candidate should possess the following skills and competencies:Bachelor's degree in Commerce or Business related discipline;Certified Public Accountant is an added advantage;At least 3 years proven experience in forensic audits, investigations or external/ internal audit with reputable firm.Knowledge of transaction fraud detection practices is an asset.Reasonable knowledge of telecommunication operations;Resilient and have the ability to represent and maintain a principled position in a sensitive situation.Ability to work under tight timelines and deliver accurate results.Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times.Conceptual thinker, ability to wade through data and arrive at conclusionsGood organizational skills, proactive and self-drive for results;Multitasking and prioritization skills required to function in a fast-paced environment;If you meet the requirements and are up to the challenge, please send your resume and application letter to the address below. Please quote the job reference number in the application letter.
All applications must be delivered on or before Friday, 14th June 2013.

Head of Talent & Resourcing,
Safaricom Ltd,
Nairobi.

Safaricom PR and Corporate Communications Job in Kenya

We are pleased to announce the following vacancy within the Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Head of Department – PR and Corporate Communications
Reporting to the Director - Corporate Affairs, the successful candidate will be responsible for end to end management of the company’s internal and external communications strategy designed to present and maintain a positive public image of Safaricom in line with the Safaricom’s commitment to being a truly transformative Kenyan business that goes beyond its limits to meet customer demands.To develop and provide strategic thought leadership for both internal and external audiences in the areas of media management, digital asset and social media engagement, crisis communications, internal and external corporate publications, executive PR and media training;Ensure that the Safaricom brand maintains cordial and mutually beneficial ties with its entire stakeholder universe, including the media, regulators, shareholders, customers, future generations etc. These relationships have to be based on the Safaricom 2.0 key tenets of openness, accountability, truth, speed and honesty.Develop and implement a strategic online reputation management plan for the Safaricom brand. Giving the company a respected, consistent and well-projected voice in the online community;Execution of a clear internal communications plan with quantitative measures on user uptake and experience that is positive;Responsible for the effective performance of all outsourced PR agency functions and the entire stakeholder universe to come up with consistent messaging from the company, channeling it through the right medium and ensuring all company spokespersons are empowered and aligned to this cause;Effective monitoring and reporting of the external and internal perception of the Safaricom values and strategic objectives;Effective measurement of PR value for all agreed touch points in the business;Prepare Departmental cost forecasts and budgets and monitor usage for compliance and implement remedial action as appropriateEnsure application of best practice processes & procedures in the PR & Communications department;Building a well-rounded team that has strength, in depth and breadth in PR & Communication by focusing on Staff development;The ideal candidate should possess the following skills and competencies:Bachelor’s Degree in either Marketing, Communications, Education, Political Science, Public Administration, Law and other social sciences;Master’s Degree or relevant Post Graduate Qualifications in any of the above fields will be an added advantage;8- 10 years hands on experience in PR and Communications of which 4 years must have been in senior management experience, preferably in a blue chip company or reputable large corporate organisation.The job holder will be a highly energetic and motivated tech savvy PR professional.Ability to successfully liaise, communicate effectively, influence and negotiate with a wide range of stakeholders;Resilient and have the ability to represent and maintain a principled position in a sensitive situation.High emotional and cultural intelligenceHigh integrity and must be above reproachGood organizational skills, proactive and self-drive for results;Have a positive approach to ensuring complete customer satisfaction;If you meet the requirements and are up to the challenge, please send your resume and application letter to the address below. Please quote the job reference number in the application letter. All applications must be delivered on or before Thursday, 13th June 2013.
Head of Talent & Resourcing,
Safaricom Ltd.
Nairobi.