Support Services Manager Job in Kenya - Safaricom Ltd, Resources Division

Support Services Manager

Ref: RESC_SSM – MAY - 2011

Reporting to the Head of Department Employee Shared Services the successful candidate will provide support to user departments by formulating, managing and directing dynamic interface processes with suppliers of non-core but essential services namely fleet management, hotel and travel services.

Key Responsibilities

• Structure, update and enforce the fleet management policy in line with business objectives;
• Undertake research and formulate performance benchmarks for fuel suppliers, ensuring ease of access, quality and value adding provisions by the supplier;
• Formulate standards and classes of suitable accommodation services to deliver timely and accurate services to the business;
• Monitor and ensure terms and conditions of each supplier’s agreement /terms of trade are upheld with each service provided to ensure optimal gains to Safaricom;
• Promote constant communication and interaction between Safaricom and suppliers of support services through meetings, seminars or print;
• Follow through any performance gaps /complaints to ascertain resolution and minimizing of adverse impact to Safaricom;
• Monitor statutory legal compliance status attribute to support services by Safaricom;
• Design and structure reports with content that is relevant and timely for management action. Assessing/evaluating the quality of service provided against agreed SLA;
• Ensure safe custody and fast retrieval of essential data related to activities resulting from implementation of support service processes /policies;
• Coordinate support services internal facilitators activities in a manner that promotes teamwork and high performance.

Minimum Requirements

• First Degree in business/IT /Engineering or related discipline;
• Minimum of 8 years work experience in a business environment particularly service oriented;
• Good planning evaluation and analytical skills;
• Ability to make operational decisions while on the job;
• Good persuasive, communication and interpersonal skills.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke