Human Capital Synergies, Africa is a Nairobi based, human resources solutions provider whose clients include a range of organizations in various sectors within the region.
Our client is a global leader in providing mobile solutions with a presence in Asia, Africa, Europe, Latin America and the Middle East.
Our client is seeking to fill the following positions:
Op Co Coordinator - Applications
Key Responsibilities:
Our client is a global leader in providing mobile solutions with a presence in Asia, Africa, Europe, Latin America and the Middle East.
Our client is seeking to fill the following positions:
Op Co Coordinator - Applications
Key Responsibilities:
- Act as SPOC for OpCo technical matters
- Handle day-to-day affairs of operations and local team management
- Drive O&M assignments & coordinate local office affairs
- System administration – monitoring servers and storage devices
- Monitor vulnerabilities and ensure all servers are security compliant
- To provide resolutions to customer queries
- Liaise with ISV/customer on service requests or problems
- Work cooperatively with local technical groups for resolutions
- Perform VAS/SDP Node monitoring and surveillance or network
Competencies Required:
- Working knowledge of Trouble Tickets System
- Possess vendor co-ordination skills
- Knowledge of GSM,SS7
- Understand Telecom & Networking fundamentals, Linux/Sun/Window Administration
- Good interpersonal and spoken and written English skills
- Experience with on one or more of the following VAS services:
- Roaming Platform
- Messaging Platform
- Content Management
- Call Management
- Team player
- Experience in the telecom industry; familiarity with O&M of Telecom operators or MS operations of telecom vendors; wireless network O & M processes preferred
- Clustering fundamentals, Understanding of disk systems (such as Mirroring and RAID)
Education & Experience:
- BE/B Tech or Equivalent
- 3 to 5 years
Sr. Operations Manager
Key Responsibilities:
Key Responsibilities:
- To Lead and manage Technical Operations (program, projects, technical support and operations) of a particular hub and certain number of OpCos associated with it & accountable for all technical delivery issues relating to 24x7 operations using onsite / offshore model
- Manage third party vendors / partners and other groups for escalations and technical resolutions
- Technical Account management against agreed processes for KPI/SLA management and delivery
- Manage the strategic & operational delivery of service to the assigned statement of work
- Customer and revenue centricity, review customer feedback with team
- Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
- Strong supervision, monitoring and business analysis
- Risks, mitigations
- Participate in technical discussions on issues with the customer
- Responsible for capacity planning and forecasts
- Maintains integrity, security & confidentiality of all sensitive information and the physical security of the delivery network & infrastructure
- Essential tool knowledge, third party H/W & S/W knowledge, NOC exposure & service desk knowledge.
- Managing employee performance
Hub Leader
Competencies Required:
Competencies Required:
- Lead a team of operation support engineers including partners
- Excellent knowledge of telecom and VAS products/networks.
- Experience in handling/interfacing with customer
- Experience in capacity planning and forecast.
- Experience of handling 24X7 operations
- Knowledge of IP networks is desirable
- BI and MIS tools and techniques
- Experience of working in global environment
- Ability of handle ambiguous and demanding work situations
- Strong strategic acumen coupled with execution capability
- Excellent people management and communication skills, matured in conduct and command.
- Should have awareness of operating in a matrix organization.
- Exposure in handling multiple stakeholders
Education & Experience:
- 8 to 12 years of Experience
- MCA / B Tech or equivalent qualifications
- MBA is desirable
- Multilingual is an advantage (French and English)
Human Capital Synergies Africa Ltd
Email: info@hcsafrica.com
Shortlisting will commence on Wednesday 13th April 2011.