Tuesday, November 23, 2010

HR and Admin Officer Job Vacancy (KShs 40,000)


One of our client, a medium sized growing company has an opening in their HR department.

The HR and Admin officer assists with the administration of the day-to-day operations of the human resources functions and duties.

The HR and Admin officer carries out responsibilities in some or all of the following functional areas: departmental development, HRIS, employee relations, training and development, benefits, compensation, organization development, executive administration, and employment.

The HR and Admin Officer has partial responsibility for these areas:
  • recruiting and staffing logistics;
  • performance management and improvement tracking systems;
  • employee orientation, development, and training logistics and recordkeeping;
  • assisting with employee relations;
  • company-wide committee facilitation and participation;
  • company employee communication;
  • compensation and benefits administration and recordkeeping;
  • employee safety, welfare, wellness, and health reporting; and
  • employee services;
  • maintaining employee files and the HR filing system;
  • assisting with the day-to-day efficient operation of the HR office.
The Human Resources assistant contributes to the accomplishment of Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.

The Human Resources assistant helps with the implementation of services, policies, and programs through HR staff; reports to the HR director, and assists company managers with HR issues.

Primary Objectives:
  • Safety of the workforce.
  • Development of a superior workforce.
  • Development of the Human Resources department.
  • Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.
  • Personal ongoing development.
Requirements

Knowledge, Skills and Experience
  • Diploma in Human Resource Management
  • A business related degree will be an added advantage.
  • At least 7 years experience in an FMCG.
Person Specifications
  • Good communication skills
  • A team player
  • Excellent interpersonal skills
  • Must demonstrate an ability to build and manage relationships and positively influence various stakeholders
  • Salary KShs 40,000
  • Aged 30 to 45 years.
If you fit the job description please send us your application indicating availability, current salary to jobsfmc@yahoo.com to reach us before 8th Dec.2010

Sales Manager Job Vacancy in Nairobi (KShs 40,000)


One of our client, a medium sized growing company has an opening in their marketing department.

Job Title: Sales Manager

Location: Nairobi

Department: marketing Department

Position reports to: Managing Director

Job Purpose Summary: Provide commercially focused marketing information to the management that aid in timely and sound business decisions.

Key Input Areas
  • Directing and supervising the sales force in order to achieve the region's business targets
  • Managing the distributor operating standards and growth plans
  • Supervising route to market programs
  • Developing and executing local sales and marketing programs
  • Overseeing implementation of market development programs
  • Conduct training and coaching of internal sales force and distributor personnel
  • Providing input into the company business plans
Requirements

Knowledge, Skills and Experience
  • Diploma in sales and marketing
  • A business related degree will be an added advantage.
  • At least 7 years experience in a FMCG.
Person Specifications
  • Good communication skills
  • A team player
  • Excellent interpersonal skills
  • Must demonstrate an ability to build and manage relationships and positively influence various stakeholders
  • Salary KShs 40,000
  • Aged 30 to 45 years.
If you fit the job description please send us your application indicating availability,current salary to jobsfmc@yahoo.com to reach us before 8th Dec.2010

BPO Team Leader Job Vacancy in Nairobi


Our client, an International BPO firm with Head Offices in Australia, is looking for a Team Leader to provide leadership to team of Customer Service Representatives for a Call Centre in Nairobi.

The Kenyan office will provide support services to the main offices in Australia, other online dating companies, social networking companies and ecommerce companies.

Key responsibilities
  • Providing leadership and support to a team performing all the below mentioned tasks.
  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screening user submitted photos
  • Answering Online Help Requests
  • Answering telephone support requests
  • Processing Testimonials (depending on language)
Key Skills and competences
  • A people person with a passion for Customer Service
  • Ability to respond promptly to emerging issues while ensuring that the team is meeting client expectations.
  • Ability to handle and resolve escalated customer complaints
  • Ability to communicate and coordinate with internal departments
  • Ability to work accurately and with an eye for detail and instil the same in the team
  • Ability to multitask and take up more workload when required
  • Very good written English (grammatically correct, can express things clearly)
  • Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
  • Very good work ethic (is reliable, motivated, professional)
  • Someone who takes pride in their work and genuinely wants to provide good customer service
  • Candidates with neutral accents and good phone skills will be given priority.
Desirable:
  • Previous experience in a CSR role and/ or with a foreign company
  • Ability to speak a major language such as French, German, Italian, Arabic etc
To apply, send CV only to jobs@flexi-personnel.com by November 30th 2010.

Kindly indicate the position applied for and minimum salary expectation on the subject line.

BPO Customer Service Representatives (5 Positions) Jobs in Nairobi


Our client, an International BPO firm with Head Offices in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi.

The Kenyan office will provide support services to the main offices in Australia, other online dating companies, social networking companies and ecommerce companies.

Key responsibilities
  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screening user submitted photos
  • Answering Online Help Requests
  • Answering telephone support requests
  • Processing Testimonials (depending on language)
  • Various support tasks
Key Skills and competences
  • Internet literate
  • A passion for Customer Service
  • Ability to respond promptly to customer inquiries
  • Ability to handle and resolve customer complaints
  • Ability to communicate and coordinate with internal departments
  • Ability to work accurately and with an eye for detail
  • Ability to multitask and take up more workload when required
  • Very good written English (grammatically correct, can express things clearly)
  • Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
  • Very good work ethic (is reliable, motivated, professional)
  • Someone who takes pride in their work and genuinely wants to provide good customer service
  • Candidates with neutral accents and good phone skills will be given priority.
Desirable:
  • Previous experience in a CSR role and/ or with a foreign company
  • Ability to speak a major language such as French, German, Italian, Arabic etc
To apply, send CV only to jobs@flexi-personnel.com by November 30th 2010.

Kindly indicate the position applied for on

BPO Customer Service Manager Job Vacancy in Nairobi


Our client, an International BPO firm with Head Offices in Australia, is looking for a Customer Service Manager to manage a small team of Customer Service Representatives for a Call Centre in Nairobi.

The Kenyan office will provide support services to the main offices in Australia, other online dating companies, social networking companies and ecommerce companies.

Key responsibilities
  • Providing leadership and support to a team performing all the below mentioned tasks.
  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screening user submitted photos
  • Answering Online Help Requests
  • Answering telephone support requests
  • Processing Testimonials (depending on language)
Key Skills and competences
  • A people person with a passion for Customer Service
  • Ability to respond promptly to emerging issues while ensuring that the team is meeting client expectations.
  • Ability to handle and resolve escalated customer complaints
  • Ability to communicate and coordinate with internal departments
  • Ability to work accurately and with an eye for detail and instil the same in the team
  • Ability to multitask and take up more workload when required
  • Very good written English (grammatically correct, can express things clearly)
  • Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
  • Very good work ethic (is reliable, motivated, professional)
  • Someone who takes pride in their work and genuinely wants to provide good customer service
  • Candidates with neutral accents and good phone skills will be given priority.
Desirable:
  • Previous experience in a CSR role and/ or with a foreign company
  • Ability to speak a major language such as French, German, Italian, Arabic etc
To apply, send CV only to alice@flexi-personnel.com by November 30th 2010.

Kindly indicate the position applied for and minimum salary expectation on the subject line.
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