Front Office Supervisor
Ideal candidates should possess the following:-
Minimum Qualifications:
Job Role: Reporting to the Front Office Executive, the Supervisor will be responsible for providing overall supervision to the entire Front Office Operations
Key Responsibilities;
To ensure that all Front Desk Registrations & Administration duties are carried out as per the hotel’s standardsAssign rooms as per the rates agreed & collect all pending accommodation/incidentals deposits upon guest check-inAction the Housekeeper’s report immediately and pass it to the housekeeping for investigations and follow up. Ensure that the room status is frequently updated so that to show the clean, dirty, out of order etcEnsure that the housekeeping is furnished with detailed information and requests of the expected arrivals of the day including specific service required of them e.g. extra beds, baby coats etcMaximize hotel sales by up-selling the facilities & other services providedPrepare Front Office reports as directed by the Front Office ExecutiveEnsure order & cleanliness at the Front & Back office of the Front Office areaTo be aware of the current room occupancy levels at all timesTo monitor staff performance, punctuality & groomingAny other duty as may be assigned by the Front Office Executive from time to timeAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to access and accurately input information into a computer systemAbility to stand, walk and continuously perform behind the front desk.Ability to observe and detect signs of emergency situations.Ability to communicate verbally and in writing and prepare reports of room availability and revenues generated.Ability to establish and maintain effective working relationships with colleagues, customers and guests/patrons.Good command of the English language both written and verbal.