Banking Jobs in Kenya - Customer Service Representatives (Contract) ABC Bank

Job Title: Customer Service Representatives - Contract, Various

Job Summary

The Purpose of this job is to:

Process all counter transactions, record keeping and ensuring physical cash held at any given time balances with General ledger account

Cross sell Banks products

Maintain a healthy business environment through strict compliance with Money Laundering Prevention guidelines

Task & Responsibilities

1. Processing of Receipts and payments of notes and coins for all accounts following the banks policies and operations procedures
2. Ensure that there is sufficient cash balance in the till to serve customers
3. Receiving of Bankers Cheques Instructions
4. Ensure that all instruments received are stamped with appropriate date stamps
5. Ensure that all lodged items are verified by the Cash officer
6. Ensure that all debit vouchers used to debit customer accounts are signed according to mandate
7. Track customer complaints and follow up with CSO to ensure their resolution within agreed time frames
8. Ensure that any withdrawals into accounts without sufficient balances are approved by the relevant authorities before posting of the same
9. Ensure that all cash receipts are printed
10. Ensure that cash is balanced within acceptable time period and thereafter locked in safe
11. Report any cash shortages or excesses to the Cash officer immediately it is discovered
12. Ensure that the cash on hand book is fully and accurately filled and signed by officer on a daily basis
13. Ensure that cash in till, date stamps and all security documents are locked in the strong room at the end of each day
14. Submit day’s vouchers and detailed listing to the Cash officer at the end of each day and ensure the same are stitched on a daily basis
15. Maintain the security and confidentiality of the bank and customer information
16. Ensure high standards of customer service by achieving the set service standards
17. Maintains assigned cash holding limit and tie the money in appropriate bundles and have the same sealed and signed.
18. Maintains current knowledge of Retail Banking products, including benefits and features, in order to recognize customers’ needs and refer to the appropriate Bank personnel
19. Cross sell banks products and achieve the bank’s Sales Targets

Job Specifications (Qualifications and Training)

Qualifications & Training:

• A University Degree from a recognized university.
• Customer care &/or Sales training
• Well versed in various banking products
• Computer literacy is essential

Skills & Attributes:

• Gets satisfaction from making a difference and exceeding customer expectations
• Enthusiastic and passionate about service
• Strong customer orientation
• Excellent interpersonal, problem solving / communication skills – both written and oral
• Self-driven and highly motivated, adaptable to change in a rapidly changing environment
• Ability to establish and maintain effective relationships with other staff and customers.
• Well versed with bank processes and products

If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the above criteria, submit your application with a detailed CV, to HR.Dept@abcthebank.com on or before 4th November 2011.

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