Solution Activator Vacancy: Gap Marketing Jobs in Kenya

We are a leading Marketing Company in Kenya.

We urgently require to fill the position of Solution Activators

Job title: Solution Activator

Reporting to: Field Rep or Team Leader (depend on the market stage)

Subordinates: None

Purpose of the Job: Maximize current and future Smartphone sales and Activations of solutions at retail Solution points.

Main responsibilities:

• Ensure Activation of services on Targeted Smart phones
• Educate, guide and support Solution point Sales staff, to sell Mobile Solutions
• Collect and report market intelligence
• Knowledge sharing with retail staff
• Maintain in-store merchandising as per guidelines for the Mobile Solutions furniture
• Support Sales Rep / Team Leader in building relationship with retailer

Tasks:

• Make sure sales staff are aware of current promotions and campaigns.
• Support sales staff to persuade consumers to try out Mobile services.
• Pro-actively demonstrate and activate service for consumers.
• Participate in the sales pitch where required to smoothen process.
• Be the single point of contact for all services / solutions queries.
• Understand and monitor competitor activities and recommend response.
• Capture consumer feedback on Mobile service/solution usage.
• Provide regular sellout & activation reporting as required by client.
• Manage Experience Stand and related demo components

Knowledge sharing with retail staff

• Train retail staff on how to sell Mobile devices and Solutions
• Share knowledge of Client Services

Collection and reporting of market intelligence

• Support Sales Rep / Team Leader to gather retailer feedback
• To escalate any technical issues experienced by consumers
• Report consumer reactions and perception of competitive products

Support Sales Rep / Team Leader in building relationship with retailer

• Build relationship with the retailer at the store
• Solve issues (whenever possible) highlighted by retailer at store front and escalate to Sales Rep / Team Leader
• Work with Sales Rep / Team Leader to respond and resolve issues which may require time and management support to address

Key job competencies:

1. Solution Selling

• Consumer Solution Selling – Using appropriate selling techniques to maximize sell-out of Smart phones and Activations, through influencing consumer purchase decisions at the point of sale

• Personal Sales Target Management - Meeting and exceeding assigned individual sales targets through goal-setting, and sales performance monitoring

2. Knowledge and Expertise

• Product & Technology Expertise – Staying up-to-date on the latest product offerings, key mobile technologies in order to demonstrate and promote the products effectively

• Solution & Experience Expertise – Staying current on Mobile solutions and services to both explain and demonstrate benefits and advantages effectively

3. Relationship Building

• Productive Relationships – Developing and maintaining both formal and informal relationships with retailers, retail staff and colleagues through building trust, credibility and rapport

4. Consumer Engagement

• Service Quality – Meeting and exceeding consumer expectations to ensure consumer satisfaction through delivering a high level of service and acting on feedback promptly

• Building Loyalty and Retention – Leveraging customer service and building lasting relationships to maximize consumer recommend and activation rates

5. TCO Execution (Solution Stand)

• Visual Merchandising – Deploying visual merchandising activities on the Mobile Solutions stand, according to requirements and schedule in order to maximize in store share of voice and consumer awareness

6. Business Intelligence

• Retail Data Collection – Collecting and reporting market intelligence data on sales, pricing, competition as well as retailer & consumer feedback.

Candidate Profile:

1. Experience

• At least 1 years experience in sales, preferably in mobile phones or a consumer durable company emphasizing on retail presence
• Proficiency in MS Excel and other Office applications.
• Territorial familiarity in terms of geography or retailers preferred

2. Education

• (Min) Diploma in Marketing or Business Related Course

3. Others

• Pleasing and amicable personality
• Energetic with ability to work independently.
• Able to deliver under pressure
• Positive attitude and self confident
• Local issues
• Willingness to travel within assigned territory

Candidates who meet the above criteria should forward their CV’s, e-mail address and a daytime telephone contact to hr@gap-marketing.com so as to reach us not later than 3rd June 2010.

We shall only consider on-line applications