KCB County Relationship Manager Job Vacancy

County Relationship Manager
The Position

Reporting to the Senior Manager, County Government, Government & Institutional Banking Unit, the county relationship manager will be the liaison between county government (as corporate liability customers) and the Bank, to market for county liability business for the Bank, identify value chain opportunities at the county, retention of existing business and growth of Corporate Liabilities for the bank to maximize the Bank’s revenue.

Key responsibilities

Grow the existing liabilities business portfolio in the bank.To maintain close relationship between the bank and its corporate liability customers at the county.Identify new business opportunity for devolved funds.To introduce new banking products to address customer’s ever changing banking needs.Improve customer service delivery.Be involved in product development of Institutional Banking, Cash management products etcDetermine target market clients that KCB wants to market and make customer visits to ensure that they are happy with our products and solve complaints that may arise.Maintain an equitable balance between risk and return/revenue and work to establish broad based relationships at the county.Develop and maintain business value chains critical to funds flow retentionCross sell the entire KCB product offeringEnsure quality service delivery to customers.A university degree preferably in a business related field from a recognized institution.   Possession of professional qualifications/post graduate degree will be an added advantage.Must have at least 5 years’ experience in General banking, and 2 of which must be in Relationship management and marketing of banks’ products with emphasis on service delivery.Working knowledge of Trade Finance and Asset Finance.Proficient in MS-Office Suite with excellent presentation skillsExcellent communication and interpersonal skillsPlanning, organizing, and problem solving skillsAbility to work effectively under pressure and tight deadlinesAbility to build strong working relationships, internal and external to the organizationStrong Analytical skills with a high level of accuracyInitiative, self-drive and open mindedAttention to detailEffective Team PlayerThe above position is a demanding role which the bank will provide a competitive package for the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your  current position,  remuneration level,  e-mail address and  telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.

To be considered your application must be received by  6th September 2013.

Please note to clearly indicate your preferred county

Only short listed candidates will be contacted.

To be considered your application must be received by Sept. 6, 2013.

Only short listed candidates will be contacted.

Job Ref: CORP 13/2013

SHEQ Officer Job in Eldoret Kenya

SHEQ Officer

A leading fuel transporter in the East African region is looking for a Safety, Health, Environment and Quality Officer to be stationed in Eldoret.

Job Summary

Develop, Monitor and co-ordinate all Safety, Health and Environmental policies, procedures & activities so as to ensure compliance with all relevant legal, Quality Management System and COMPANY requirements. Duties & Responsibilities

Continuously develop, implement and review safety, health and environment Standards & procedures in conjunction with the Workshop Manager, in line with the Occupational Safety & Health Act 2007 and other Statutory requirementsIdentify health, safety and environmental hazards, investigate root causes and identify corrective and preventative action, and report to the managementConduct reviews on service station performance, compliance with set standards and documenting the sameProvide training instructions and workshops to all employees and subcontractors on safety, health and environment, with emphasis on continuous improvementMaintain accurate training records for the sameConducting inspections and audits including monitoring and tracking of all SHE related issues and Quality Management issuesEnsure that all facilities are in compliance with statutory requirements, Quality Management Systems and other internal policies Liaise with the Workshop Manager, schedule for internal audits and monitor corrective action for deficient findings for completion & effectiveness, providing gap closure assistanceProactively identify emerging issues in Safety, Health and environment Management systemLiaise with the Workshop Manager to ensure all statutory audits are carried out and licenses issuedLiaise with the Directorate of Occupational Safety & Health & other SHE practitioners to ensure our SHE practices are up to dateMaintain database of all safety incidences and accidentsPrepare weekly & monthly reports on all SHE related issuesAny other duties that may be assigned by the Management from time to timeHigher Diploma or Diploma in any Business related field Diploma or Certificate in Occupational Safety and Health and Environmental studiesCertificate in Dangerous goods handling and bulk logistics of Jet A1 and dry cargoFour (4) years progressive work experience, two (2) of which should be in the same positionExperience in ISO implementation will be an added advantageDOSH and NEMA Certification will be an added advantageAnalytical problem solvingTeam playerExcellent supervisory skillsApplicants who meet the above criteria can send their CVs to Kgl_recruitment@yahoo.com on or before 30th August 2013. All applicants should indicate their current salary details.

Applications without salary details will not be considered. 

Only successful applicants will be contacted.

Software / Solution Sales Executives Job in Kenya

Our client is a value-driven technology advisory, consulting and services company that focuses primarily on the financial services sector.It wishes to expand their business and bring in professional and talented individuals to carry out duties in the below positions;

Software / Solution Sales Executives

Responsibilities and Duties

Sales of enterprise-scale software products primarily to the banking industry for:Transaction and Application Performance monitoringLoan OriginationIdentifies market potential by qualifying accounts.Initiates sales process by scheduling appointments; identifying needs to be filled; making initial presentation; understanding account requirements.Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.Expands sales in existing accounts by introducing new products and services; developing new applications.Contributes information to market strategy by monitoring competing products and reactions from accounts.Accomplishes marketing and organization mission by completing related results as needed.University degree in IT, Banking, Marketing or other relevant areasBroad understanding of Information Technology2 - 3 years experience selling software to banks and financial institutionsUnderstanding of payment networks such as POS, mPesa, ATMs, etcAbility to work and obtain results without supervisionDemonstrable network of contacts in the Kenyan banking industryCommunication and Presentation Skills, Ability to Close Sales, Sales Planning, Prospecting Skills, Persistence, Meeting Sales Goals.If interested, kindly send in your CV to recruitkenya@kimberly-ryan.net ,indicating the job title on the subject matter

Business Development Assistants Jobs in Nairobi, Mombasa, Kisumu, Nakuru, Nyeri and Eldoret Kenya

Position: Business Development Assistants Location: Nairobi, Mombasa, Kisumu, Nakuru, Nyeri, Eldoret
Our client, a leading Life Assurance group in the region with well-established operations in Kenya, Uganda and Tanzania seeks to recruit Business Development Assistants. The ideal candidates will be responsible for providing intensive contact with brokers, agents and direct clients with a view to tapping and servicing commercial lines business. 

Key Tasks and Responsibilities
Providing intensive contact with brokers, agents and direct client with a view to tapping and servicing commercial lines business  Providing and sending competitive quotations to prospectsProviding risk details for purpose of underwritingConsulting on the most effective cover for a particular need  while taking a number of factors into accountSetting up meetings, preparing and delivering presentations to potential clientsDeveloping and maintaining good working relationships with intermediaries and existing customersEnsuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors' productsDelivering good customer service by responding swiftly to queries and concerns from clientsProviding management with market feedback and intelligence informationSending out renewal instructions two months in advanceMaintaining a regular and accurate updated database of all prospective and closed business and submitting a monthly report to managersEnsuring strict adherence to practices, procedures and policy stipulated in the business development operational manual including the Code of EthicsMaintaining and updating all forms of business contacts and preparing regular management reportsGathering customer service feedback and reporting on intellectual and operational issues raised by clientsQualifications and Competencies A degree in a business or social science related fieldAt least 2 years experience in marketing of general solutions to corporate and organized groupsMUST have good understanding of Kenya insurance marketGood communications skills, both written and verbalA strong team playerGood organizational and time-management skillsSelf driven and able to work with minimal supervisionGood negotiation skills and persuasiveness.Proven presentation skillsTo apply, send your CV ONLY and cover letter to jobs@flexi-personnel.com before Friday 13th September 2013. Clearly indicate the position applied for and the minimum salary expectation on the subject line.

KCB Service Experience & Compliance Manager Job Vacancy

Service Experience & Compliance Manager

Reporting to the Head Of Customer Service, the role holder will be  responsible for the formulation & delivery of the Service Experience Strategy through cross-functional buy-in, direction & development of a fully integrated and seamless customer experience model driven by four channels (retail, phone, email & social media) to improve customer satisfaction and eliminate customer pain points and dissatisfiers.

Key Responsibilities

Develop & deliver the Customer Experience Strategy through engagement with stakeholdersConceptualizing and enhancing CRM capabilities to capture customer voice, analytics and work flow management for customer resolution and close loopingCommunication & entrenchment of the Customer Service Charter and Standards across all customer touch-pointsTogether with Stakeholders drive the development of best practice life cycle management  Strategy & Model  for all Customer segmentsPerform Qualitative analysis (RCA) and report compliance on customer complaint resolution across all business unitsDrive the implementation of initiatives to improve Customer Experience & Overall Customer Delight IndexDrive an overall approach to reducing customer dissatisfaction leading to inactivity by exhausting available avenues to ensure the customers do not churn from the businessSingle point of contact (SPOC) for all service exceptionsEnsure that performance targets are set for the team by defining performance indicators, objectives & assigning tasks to the teamEnsure total compliance of all Bank service standards, laid-down procedures/policies; ascertain uniformity in delivery of services whilst identifying all processes that expose the bank to risk.A university degree  preferably in a business related field from a recognized institution. An MBA or Master’s degree will be an added advantage.    Possession of professional qualifications in project management is essential.Have at least 6 years management experience with a large retail or service business covering customer service, business analytics, project management and compliance.Experience of operating in a multi-channel customer facing environment is essential   Experience of Customer Relationship Management System (CRM) is essential.   Experience in general banking operations would be desirable.Should have excellent high quality interpersonal, influencing and negotiation skills with the ability to positively and clearly communicate with a variety of constituents.Should have a thorough knowledge of Banking products, services and the financial services Industry.Should have strong leadership skills with demonstrated competences in championing customer focus, and in managing people in multi-cultural environments  The above position is a demanding role which the bank will provide a competitive package for the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your  current position,  remuneration level,  e-mail address and  telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.

To be considered your application must be received by 6th September 2013.

Only short listed candidates will be contacted.

To be considered your application must be received by Sept. 6, 2013.

Only short listed candidates will be contacted.

Job Ref: CBOK 04/2013

or click here to apply online